After 12 years we got back to Merida and to the Casa Del Balam Hotel. Again it was clean and comfortable. We ate several meals at the hotel - all breakfasts and two dinners, and the food was good. Location is excellent, and once the car was parked (free enclosed and guarded) we never used it until we left town.... More

I highly recommend the Casa Del Balam hotel to anyone looking for classy, clean accommodations in this historical city. The hotel is located near the main plaza within close promixity to everything. The rooms are clean and well-appointed and the staff is courteous and professional. The restaurant is quite good as well.

We had a bad experience, and since on reflection the issues could be repeated for others, I think it is worth reporting here. We're travelling in the Yucatan for two weeks and thought we would splash out in Merida and treat ourselves to a few nights of luxury in Casa del Balam. The hotel was pretty busy and- aside from... More

My wife and I stayed for 3 nights at the beginning of February and it is on the Carnival route. Described as 5* but really more like 3*. Be careful when booking as they call a double room one with two 4'-6" beds in it. We objected to this and changed to room 606 which has one 5' bed. The... More

My husband had business on the edge of town near the convention center. I preferred to stay in the historic area while he did business as I would be without a car. The location of this hotel was great. The staff was great, except for the General Manager (I will get to the reason). The room was reasonably clean. We... More

Casa del Balam is a charming hotel with a beautiful courtyard just three tiny blocks from the historic plaza. BUT if you have ever had an issue with street noise, you need to book carefully. I am hard of hearing and have stayed in many city centers, so I was surprised that I was bothered by the noise. It was... More

This hotel has wonderful rustic decor. The courtyard is a lovely space to eat or have a drink. Wifi is free in the courtyard also. It worked well. Our room a honeymoon suite had nice decor. Two problems, the windows did not open and the damp smell was awful due to a leaking sink. The manager offered to change our... More

If you want to see Merida and stay in the heart of the city you can't go wrong staying here. The rooms were very clean, beds were comfortable, food was good and parking was free. You are within a 2 minute walk of the main plaza and cathedral. Also, there are several very good restaurants within 100 yards of the... More

We stayed in the Casa del Balam Hotel for two nights at New year's. The location is good since it's in central Merida; the breakfast was good; the lobby with its courtyard and small fountain is very nice; the antique elevators are interesting; and the small pool OK but only had sun in the morning. The critical downside for us... More