This hotel is in very poor shape,the elevator is terrible,the halls rugs are old and worn.The room had roaches and the A/C put out a trickle of cold air.In some cities of the world this would be considered a flop house.Only positive were the people who worked at this hotel,very nice and very helpfull. More

First the Price it was more or less OK but a small Fight to get the same Price as they offert (and confirmed) me on the Homepage (i made a Reservation online). Nobody knew nothing about my Reservation it looks like they don´t check their E-Mails. No the "sleepingquality" it was terrible as i went to Bed (01:30) i slept... More

We made a reservation for this hotel over the internet and payed 10 USD advance. one of my friends arrived to Merida before us (and luckily stayed at another hotel) and went himself to Montejo Palace to check if everything was okay and if they expected us. They told him everything was fine and they confirmed our reservation. We arrived... More

I stayed here with friends this past weekend, and we had a great time. Pros: The location couldn't be better: right in the heart of Merida's Paseo Montejo! Everything was close-by. On Sunday morning, our side of the street was closed off for Family Day, and we went for a morning walk along with families of bikers, dog walkers, skaters,... More

I am surprised at the negative ratings listed here and their vehemence. We stayed one night at Montejo Palace on April 7, 2009, because we had to turn in a rental car nearby and catch a plane early on April 8. I made my reservation by telephone with Rosa Maria Suarez, who was polite, cheerful and efficient. I don't recall... More

Good price, but noisy, unable to sleep. Cancelled my stay after 1 night. I don't usually care about cockroaches in the bathroom, but when they are on the bed, it is time to change hotels. More

My family and I recently booked 2 nights at this hotel and our stay was terrible. Everything in the room was very old, the beds were hard, and service was awful. We needed a blanket for one of the beds and asked for it 3 times, but no one brought it. The housekeeping/ maintenance crew would play around in the... More

Very old hotel, the plugs throughout the hotel won't even accept 3-prong standard grounded plugs. The rooms were as minimal as possible. There are *much* better options in town - seek them out! More

I do not recommend it at all. It used to be a nice hotel long time ago, but everything is old, broke, out of place. Bad service, staff does not help you. Look for another place. More