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Hyatt Regency Merida

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Avenue Colon, Esq. Calle 60 | Centro, Merida 97000, Mexico
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Hyatt Regency Merida
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Hyatt Regency Merida
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379 reviews from our community

Traveler rating
    115
    172
    63
    24
    5
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65
128
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mérida, Yucatán, Mexico
1 review
5 of 5 stars Reviewed 3 days ago NEW

Wonderful Lobby, not the typical cookie cutter style. Restaurant is truly exceptional with an unusual small plates option to enable sampling of fabulous foods presented exquisitely. Well worth the time

Was this review helpful? Yes
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel pleasant and we assure you we will keep working to improve to offer a great experience. We are looking forward to seeing you soon again. Best... More 

Mazatlan, Mexico
Top Contributor
90 reviews 90 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

this hotel has a great location within the shopping and montejo area, is located where another big hotel chains are, the hotel has not the merida architecture but its a hyatt and they recently remodel the lobby area, the restaurant is average food and its better to eat outside looking for merida local food

Was this review helpful? Yes
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel pleasant and we assure you we will keep working to improve to offer a great experience. We are looking forward to seeing you soon again. Best... More 

Dallas, Texas
Contributor
18 reviews 18 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rooms are are certainly up to the Hyatt standards; clean and comfortable. I did find the property itself to be a bit frustrating. There are very few posted signs and few typical Hyatt amenities. I had to go from floor to floor to find the pool. It was a Easter egg hunt to find the walkway to the garage.... More 

Was this review helpful? Yes
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We assure you we will be working to improve to offer a great experience. We are looking forward to seeing you soon again. Best regards, Hyatt Regency Merida More 

Barrie, Canada
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We took advantage of Club and the value was there. In a great area to see most of the upscale parts of Merida. Food at Hyatt very good. Make sure your room is not next to a family with a baby. We enjoyed our stay after family with crying baby left. I think there should be none family floors for... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We assure you we will be working to improve to offer a great experience. We are looking forward to seeing you soon again. Best regards, Hyatt Regency Merida More 

Washington, DC, USA
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Honestly, my stay here was fine, but there are so many better choices in Merida. The location is decent though a bit outside of the main downtown historic area, The employees were nice enough. But the hotel is showing its age and could use some freshening up. I ate lunch at the hotel restaurant buffet one day and it was... More 

Was this review helpful? Yes
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are looking forward to seeing you soon again Best regards, Hyatt Regency Merida More 

Merida, Venezuela
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Went to the breakfast buffet and absolutely overdosed on smoked salmon and cream cheese with a not quite bagel (it's the flour that's the problem). So much wonderful food it is not possible to taste it all. Expensive for Merida but worth it!

Was this review helpful? Yes 1
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We assure you we will be working to improve to offer a great experience. We are looking forward to seeing you soon again. Best regards, Hyatt Regency Merida More 

Contributor
20 reviews 20 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 21, 2015

Very nice hotel.  Upscale public areas and rooms.  Only compliments on the service, food and decor.  However, if you are wanting the Merida, Yucatan experience, this isnt it.  It is a very nice, American-business-type hotel.  One exception was the breakfast restaurant which was decorated Mexican and served "typical" dishes.  I particularly liked the fresh "green" juice and have reproduced it... More 

Was this review helpful? Yes 1
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Merida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel pleasant. We are looking forward to seeing you soon again. Best regards, Hyatt Regency Merida More 

Barranquilla, Colombia
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 10, 2015

Needed a place in a very good location and got it! Pro´s - Big and Confortable Room - Comfirtable Beds - Location is great it walking distinac from Paseo Montejo - 10 min taxi ride to the center of the city - Great food. Breakfast buffet was the best that I have seen in many hotels. - Great service. Con's... More 

Was this review helpful? Yes 1
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Merida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel pleasant. We are looking forward to seeing you soon again. Best regards, Hyatt Regency Merida More 

Champlain, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2015 via mobile

Terrific location near Paseo de Montejo, and excellent food at quite reasonable prices. But the real test is how they deal with a problem. When there was limited use of the pool because of an "event," they more than made up with an immediate upgrade. That's great service.

Was this review helpful? Yes 2
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel pleasant. We are looking forward to seeing you soon again. Best regards, Hyatt Regency Merida More 

Fairfield, Connecticut
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 9, 2015

We are renting a house in Merida for two weeks, but our flight was delayed, and we arrived in Merida so late that we had to check into a hotel. The taxi driver said the Hyatt was the best in town! At check in you standing in a large lobby, pretty modern and together. They had rooms, the guy in... More 

Was this review helpful? Yes 1
Hyatt_merida, Public Relations Manager at Hyatt Regency Merida, responded to this review

Dear Guest, Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are sorry to hear you had troubles during your stay. We assure you we will be working to improve them to offer a great experience. We are looking forward to seeing you soon again Best regards, Hyatt Regency... More 

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