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Fiesta Americana Merida

#15 of 89 Hotels in Merida
Certificate of Excellence
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Paseo de Montejo 451 | Esquina Avenida Colón, Colonia Centro, Merida 97000, Mexico
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Fiesta Americana Merida
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461 Reviews from our TripAdvisor Community

Traveler rating
    218
    165
    50
    16
    12
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107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Helsinki, Finland
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

Fiesta Americana Merida is ok business hotel. It has been glorious but it is a bit worn out (not so much that it is disturbing but you can see it...) Area around the hotel is not so interesting and there are not so many dinner options around. City center is about 20-30 minutes walk away. "Shopping center" in the hotel... More 

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Toronto, Canada
2 reviews
1 of 5 stars Reviewed 1 week ago

If you are looking to stay at this hotel DONT! my recent stay there was less than satisfactory. We paid for the laundry service cost over $250 Canadian dollars. We paid in full cash when our clothes were delivered plus tip. On check out the hotel billed us again for the service, several emails and phone calls and being hung... More 

Was this review helpful? Yes 1
Mexico
Top Contributor
108 reviews 108 reviews
39 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very well located, excellent service, rooms have plenty of space and amenities. Was rather expensive at the beginning due to a worldwide congress being held there; but as I continued to extend the rates went down to a reasonable price/quality ratio. Food was very good as well as the bar service. A bit too big for a romantic trip to... More 

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Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for your kind visit and valuable comments about your recent visit to Fiesta Americana Merida, we are delighted to know that our facilities as well as our food were of your satisfaction. We appreciate your preference and we hope to see you again at Fiesta Americana Mérida in the very near future. Best Regards, José Jorge... More 

Mexico
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel's architecture by itself is spectacular. It has a great cristal dome in the lobby which makes it really unique. The rooms are comfy and so are the beds. The buffet is a little overpriced, but that's the only downer.

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Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We are delighted to know that our facilities were satisfactory to you, and also appreciated your valuable feedback about our buffet´s price to evaluate it. It was indeed a pleasure to have you as our guest and we look forward to seeing you again at Fiesta Americana Merida in the very near future. Best Regards, Jorge Galvan Lassard... More 

Birmingham, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The hotel is right at the heart of city. ADO buses and city sight seeing buses stupid right inside the compound. FRANCISCO was fabulous with his recommendations and exemplary service! Another lady at the concierge desk was very helpful. Altogether very good experience. Rooms on first floor cones with a private balcony which gives you a ancient type feeling.

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Jorge G, Director General at Fiesta Americana Merida, responded to this review
Google Translation

Estimado Huésped, Agradecemos su preferencia, así como su valioso tiempo para compartir con la comunidad de Trip Advisor su experiencia... More 

Gallatin, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My daughter and I stayed a week at the Fiesta Americana in Merida and enjoyed our stay tremendously. The entire staff was awesome, but we did have a hard time finding ones who spoke English well. Fortunately, my daughter is fluent in Spanish so it wasn't a problem for us. The spa staff did speak English but most of the... More 

Was this review helpful? Yes 1
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Greetings from Fiesta Ameriana Merida!. We are delighted to know that your stay with us was satisfactory to you and your daughter. I have also taken note of the of the language's inconvenience with our restaurante´s staff to work on this opportunity area. We really appreciate your preference and your valuable comments as well as your recommendations and... More 

Belize District, Belize
1 review
5 of 5 stars Reviewed May 21, 2015

Visited Fiesta Americana November of last year and it was by far the most breath taking hotel ever. Everything was so amazing, the rooms was perfect and customer service was on point. The food was delicious... We had the most amazing vacation ever. PERFECT PERFECT PERFECT!

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Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We are very flattered by your kind comments shared with the Trip Advisory community, we are glad to know that you had a satisfactory stay in Fiesta Americana Merida. We appreciate your preference and we look forward to having a new opportunity to serve you. Kind Regards, José Jorge Galván. Managing Director. More 

Mexico City, Mexico
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 17, 2015

For a business trip it is not a bad option, room is big enough, clean and quiet. The facility of this hotel is some kind of old, not like the other new hotels, if you don't have that high expectation it is a good option.

Was this review helpful? Yes 1
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for the opportunity to serve you, as well as for your valuable comments. We reiterate to you our permanent improvement in all our services and facilities and We look forward to have the honor to be your host in your next visit to Merida once again. Best Regards, José Jorge Galván Managing Director More 

Belmopan, Belize
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 16, 2015

A really elegant hotel...friendly staff, quick in and check out.site is close to many attractions and easy access to cabs, ADO bus stop and turi bus. Rooms, pool and Jacuzzi clean. Starbucks is close by and the restaurants serve varieties of Mexican and international cuisine.

Was this review helpful? Yes
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We appreciate the opportunity to serve you that you gave us with us with your visit, as well as your valuable comments about our facilities and services. We are glad to know that you enjoyed your stay with us and We look forward to welcoming you back in Fiesta Americana Merida. Best Regards, José Jorge Galván Managing Director More 

Sydney, Australia
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 11, 2015

A nice hotel with clean comfortable rooms. The ADO bus stop is right opposite the hotel. There is a tourist booth near by (opposite the main entrance and to the left) and a Starbucks a little further on.

Was this review helpful? Yes
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, It was a pleasure to have you with us during your visit in Merida and as well as have your comments about the hotel, it is good to know that our location was useful to you and that it made your stay in Merida more pleasant. We appreciate your preference and We look forward to having a new... More 

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