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Fiesta Americana Merida

#16 of 89 Hotels in Merida
Certificate of Excellence
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Paseo de Montejo 451 | Esquina Avenida Colón, Colonia Centro, Merida 97000, Mexico
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1 room 1 guest
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Fiesta Americana Merida
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576 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel in a shopping mall... the a/c is not enough to keep any place cool in Merida... very hot, be ready to sweat a lot... Personnel it is helpful... I think sometimes it is so hot that people is not in the mood.. Rooms clean, but again, a/c is not enough to keep it cool.

Was this review helpful? Yes 1
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, Many thanks for your visit and valuable comments that help us to know your opinion about our services which we take into account to work in our opportunity's areas. We reiterate to you our commitment of continuous improvement and we look forward to having a new opportunity to serve you. BEST REGARDS, JOSÉ JORGE GALVÁN Managing Director FIESTA... More 

Roma
Level Contributor
96 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
1 of 5 stars Reviewed 1 week ago

Pros Good mattress, good shower Cons The entrance: you enter into a shopping mall and you have to go to first floor to find the lobby The ambience: very bad educated customers, in the lobby children with bare foot on sofa, people talking at loud voice outside my room at 3am. For sure not for European or American travellers Internet:... More 

Was this review helpful? Yes
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, Many thanks for the opportunity to serve you. I offer you a sincere apology for the inconvenience during your stay with us, we will be working to correct our opportunity areas in order to provide our guests the high level of service that characterizes us. It will be a pleasure to have a new opportunity to serve you... More 

New York City
1 review
5 of 5 stars Reviewed 2 weeks ago

To begin, my wife and I have nothing negative to say about Fiesta Americana. It was a wonderful and rewarding experience for 8 days from August 6 to August 14. The staff was very courteous, helpful and were always ready to help us with everything that we needed. Especially Francisco, we can't say enough positive things about him. He is... More 

Was this review helpful? Yes
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, We appreciate the opportunity that you both gave us to serve you. We are pleased to know that everything was satisfactory during your stay with us. We appreciate your recommendations and we look forward to having you back at this your place in Merida. BEST REGARDS, JOSÉ JORGE GALVÁN Managing Director. FIESTA AMERICANA MÉRIDA More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The Fiesta Americana Merida everyone there was helpful and courteous, the room were clean everything in good working order the restaurants were very good the food was very good, we were very satisfied with the hotel.

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Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, We really appreciate your kind visit and comments, as well as your time and willing to share your experience in Fiesta Americana Merida with the Trip Advisor Community. We look forward to having you back at this your place in Merida. Best Regards, JOSÉ JORGE GALVÁN Managing Director FIESTA AMERICANA MERIDA More 

1 review
5 of 5 stars Reviewed 3 weeks ago

An excellent hotel with friendly staff and very comfortable rooms, the beds were superb. A grand hotel both internally and externally. Great value at current exchange rate £ to Peso. The ADO coach service from Cancun stopping outside the hotel gives an opportunity to experience Mexico without being in a gated beach front hotel. Merida is a safe city for... More 

Was this review helpful? Yes
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, Many thanks for the opportunity to serve you and your meaningful comments about Merida and our services. We look forward to having you back at this your place in Merida. BEST REGARDS, JOSE JORGE GALVAN Managing Director FIESTA AMERICANA MERIDA More 

Punta Gorda, Belize
1 review
5 of 5 stars Reviewed 4 weeks ago

Great staff courteous and helpful. Close to all attraction, shops and events. Rooms were very clean and I will definitely stay there again. Chilis' OXXO, Walmart right outside, plus many shops and rent a cars inside the lobby. There was also a bank to exchange peso's and atms all over. Needed a tax at a store and could not find... More 

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Jorge G, Director General at Fiesta Americana Merida, responded to this review

Thank you Hope to see you very sun and give you memorable moments Best regrads JOSE JORGE More 

Charles Town, West Virginia
1 review
5 of 5 stars Reviewed 5 weeks ago

I received excellent service. The staff spoke English very well and attended to my every request. The breakfast buffet included a vast array of great foods, juices and very good coffee! I look forward to my next visit!

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Jorge G, Director General at Fiesta Americana Merida, responded to this review

Thank you very much for your comments hope to see you sun at our hotel Best Regards JOSE JORGE More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 31, 2015

We have spent 5 nights in this hotel and were overall very happy with our choice. The hotel was located in the north of the city with abt 10min drive distance, perhaps slightly further than other city-center hotel is you don't drive. However, this wasn't a problem for us since we had a car. Upon arrival, the hotel welcomes you... More 

Was this review helpful? Yes 1
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for your kind visit and valuable comments, we were delighted to have you with us and serve you. We look forward to having you back with us, at this your place in Merida. BEST REGARDS, JOSE JORGE GALVAN Managing Director FIESTA AMERICANA MERIDA More 

London, UK
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 28, 2015

I have stayed for 1 night at the hotel. Since I have arrived I have felt that everything was working fine. The concierge services, reception and porter services were great and faster. The buffet services well stocked and varied. The rooms well cleaned , comfortable and faster WiFi services. Accessible to the nearest and central places of the city. Taxi... More 

Was this review helpful? Yes
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, Many thanks for the opportunity to serve you, we were pleased to host you, as it is to receive your valuable comments about your stay with us. We look forward to having you back at this, your place in Merida. BEST REGARDS, JOSE JORGE GALVAN Managing Director FIESTA AMERICANA MERIDA More 

Level Contributor
4 reviews
3 of 5 stars Reviewed July 27, 2015

The experienced had this time compared to the one last year was 180° different. Lack of attention, lack of service, fitness center in remodelling no facility available, wrong room assigned etc Chipped china in club level, rudeness from some staff to the guest.

Was this review helpful? Yes
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, I offer you my apologies for the inconvenience that you had in your recent stay with us. We will be working to correct these deficiencies in our service and regarding our gym and jacuzzi they will be ready to be used this coming week, as soon as we receive the new fitness equipment. We reiterate to you our... More 

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