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Fiesta Americana Merida

#15 of 88 Hotels in Merida
Certificate of Excellence
4.0 of 5
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Paseo de Montejo 451 | Esquina Avenida Colón, Colonia Centro, Merida 97000, Mexico
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Fiesta Americana Merida
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Ranked #15 of 88 Hotels in Merida
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Adolfo P Mexico City, Mexico
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427 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Because all rooms see the Lobby, and in the lobby there is a Piano that plays every day from 10 am to 6pm I bet you will hate it too if you are tired, I went to a wedding on a saturday and the wedding ended at 5 am we got back to the hotel at 6 am so we... More 

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Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, First of all, I offer you a sincere apology for the inconvenience caused by the music of the piano of our lobby. We take your valuable comments into account to work on them. I take this opportunity to wish you a sucessful week and remain at your service, it will be a pleasure to receive your visit again.... More 

Sioux Falls
Top Contributor
63 reviews 63 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed last year and was in a pre-reno suite. It was fine. However I just stayed in a renovated Jr. Suite which was AMAZING. The decor is much improved. The shower was fantastic with plentiful and powerful hot water. There is a separate W/C which is a little tight but fine and a separate bathtub. Lighting and bath amenities... More 

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Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We are thankful with you for your preference as well as your time to share your experiencie with the Trip Advisor community. We apreciate your feedback about our services and facilities and reiterate to you our commitment of permanente improvement to reward your confidence relied on us. We look forward to receiving your kind visit again, it will... More 

Maryland USA
Top Contributor
70 reviews 70 reviews
69 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 25, 2015

A large high-end hotel with a shopping mall under it. Across the street from the Hyatt, The Intercontential, and a Holiday Inn. The room we had was large, comfortable and well lit. Had a desk and two chairs and a lounge chair. It was very quiet and the air conditioning worked fine, except the the fact that even with the... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for the opportunity to serve you, we also appreciate your valuable comments about our service and facilities, which we take into account to work on our opportunity areas. We appreciate your time to share your experience with the Trip Advisor community and We look forward to being your host in Merida again. Best Regards, Diego Madero.... More 

Cancun, Mexico
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 18, 2015

Me and my husband decided to spend our getaway weekeend at Merida and Fiesta Americana was the perfect option. The hotel is beautiful, perfect location, very clean rooms, spotless grounds. Wifi was good. I give them 4 of 5 stars because some issues encountered with the maintenance of the bathroom and the frot desk staff which has lack of service... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We really appreciate the opportunity of being your hosts during your getaway in Merida, as well as your valuable comments regarding our services since they are our guidance to continue working in the improvement of our services and facilities. It was a pleasure to serve you and it will be every time you visit us. Best Regards, Diego... More 

Salt Lake City, Utah
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 17, 2015

Convenient location within a 20 minute walk to the center of town. Enjoy the old mansions and museums as you walk by. The hotel is situated directly above shops, a restaurant and ATM. The 2 restaurants in the hotel are very good and service was good. The breakfast buffet is extensive or you can order off the menu. The colorful... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We really appreciate the opportunity to serve you, as well as your time to share your valuable comments with the Trip Advisor Community. We have taken note about your impressions about our services and facilities, since they help us to work in our continuos improvement to provide a memorable experience to our guests. We look forward to receiving... More 

Puebla
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2015

In a very Yucatan Stile atmospher the Fiesta Americana is well located and well managed, the personal is nice and very servisial, the food is good, the rooms are good. The garage is free, and at the lower floor are a small Mall.

Was this review helpful? Yes
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We appreciate the opportunity to serve you, as well as your kind comments about your stay with us. As you mentioned, all those issues mentioned in your mail are the ones in which we are continuously working in order to provide a good experience to our guests: our service, food and facilities. We look forward to receiving your... More 

Halifax, Canada
Top Contributor
63 reviews 63 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 16, 2015

I had been in a rather uncomfortable situation in a vacation rental. I decided to spend my last day and night at the Fiesta Americana. It is a beautiful hotel,spacious lobby, lovely pool area and large well appointed rooms that are immaculately clean.The design is modeled after the incomparable Teatro Peon Contreras. Superb service from check in to check out.... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We are thankful with you for the opportunity to serve you during your stay in Mérida. We are glad to know that you enjoyed it. We really appreciate your comments, since they are our best incentive and motivation. We look forward to receiving your visit in this your home in Mérida. Kind Regards, Diego Madero. Managing Director. More 

Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 16, 2015

One night stay in Fiesta Americana. We were not there long enough to really check anything out. Staff was very nice. Room (5th floor) was quite comfortable, didn't notice any street noise issues. English was a bit of an issue at the restaurant, but I think that is our issue not theirs. The staff and us worked our way through... More 

Was this review helpful? Yes
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for the opportunity to serve you as well as for your comments, we are glad to know that you had a pleasant stay with us and you enjoyed it. We have took note about the detail of the language's issue with our restaurante´s staff to work on this opportunity area. We look forward to receiving your... More 

Melbourne, Australia
Contributor
20 reviews 20 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2015

This hotel reflects the grandeur of Merida and its economic success story. It is very attractive with a massive lobby. Rooms are good. There is a large swimming pool and access to the tennis court. The hotel is well located within easy walk of the main centre down past all the beautiful mansions. Special mention must go to the buffet... More 

Was this review helpful? Yes
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We are very pleased to know that you really enjoyed your stay with us, since that is our main objective and your comments our best incentive. We look forward to having a new opportunity to serve you, in this, your home in Merida. Best Regards, Diego Madero. Managing Director. More 

Contributor
18 reviews 18 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 26, 2015

I'm sure this is the best hotel in Merida. I have stayed a lot of times and I'm always welcome to return. Location is amazing, the hotel is incredible and beautiful. It has two restaurants, one of them "Los Almendros" has the best Yucatecan cuisine. Great gym!!, amazing pool, tennis court, etc. Rooms are elegant, spacious and clean with great... More 

Was this review helpful? Yes
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for your visit and kind comments about your stay with us. We felt flattered by your compliments and specially that we are your favorite in Merida. We look forward to receinving your visit again, we will be pleased to serve you. Kind Regards, Diego Madero. Managing Director. More 

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