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All 87 Merida hotels

Fiesta Americana Merida

4.0 of 5 Hotel   |   Paseo de Montejo 451 | Esquina Avenida Colón, Colonia Centro, Merida 97000, Mexico
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Fiesta Americana Merida
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Ranked #14 of 87 Hotels in Merida
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
azb61 Mexico City
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384 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City
Top Contributor
140 reviews 140 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff with outstanding attitude, very polite and fast response to guest inquiries specially the Concierge. Everybody says "Hello" to you was soon as you walk by. The Spa is small but enough for the place as well as the Gym, has a Jacuzzi. It has a small Shopping Plaza at the Street Level and the hotel begins in the First... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We are thankful with you for your visit and your kind comments about your experience with us. We appreciate your time and feedback shared with the Trip Advisor community, and regarding our opportunities areas, I inform you that our tapestry of our lobby´s furniture is integrated into our remodeling project of this year and also we are awaiting... More 

Coeur d'Alene, Idaho, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked half price rooms on Expedia and were very impressed. The front desk staff was helpful. We stayed on the 5th floor which offered Fiesta room members continental breakfast, free beer and wine, and sandwiches and snacks throughout the day. Room service provided us with good food and service. The pool and jacuzzi were great here and the location... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We are thankful with you for your visit and your kind comments about it. We are pleased to know that you had fallen in love with the city and also, that you enjoyed your stay with us. We look forward to having a new opportunity to serve you and take this opportunity to wish a successful New Year,... More 

Minneapolis, Minnesota
Top Contributor
62 reviews 62 reviews
38 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were there with the family during a very crowded December holiday. The hotel is very large. Rooms were on the small side, but clean and adequate. AC was fine; bathrooms fine. We stayed on the fifth floor, which had its own dining area with free snacks and drinks, as well as a very good breakfast. Excellent coffee! The lobby... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for your kind visit, it was an honor to serve you. Also, I appreciate your valuable comments about your stay with us. We take into account all details mentioned in your mail, including our opportunity's areas in which we will be working, in order to offer a service, professionally performed, but with our characteristic human warmth.... More 

Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 16, 2014 via mobile

will all the offer there is in Merida now (both hotels and rentals), I only stayed there because we had a friend's wedding and they offered a special rate. When I walked in, I noticed that the hotel was identical to when I had stayed there literally 20 years ago on a family trip. I remembered the awful lobby full... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for your visit and also, for your valuable comments. Regarding our rates, either special or regular, all of them are subject to occupancy, it is similar to the air flights rates system, they depend on the demand. Concerning the late check out payment it is charged for the service of our maid, since the room has... More 

Saskatoon, Canada
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 2, 2014

I have stayed at this hotel a few times. There is a little mall directly below this hotel and a Chili's restaurant and car rental also below. As well there is underground parking and the horse drawn carriage rides park outside! The convenience of staying here is ridiculous! Very close to the Walmart on Paseo Montejo as well, so if... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We were delighted to be your host in Merida, also, I am astonished because of your thoroughly description of our hotel and the surrounding area. I am sure it will be useful to the visitors and the member of the Trip Advisor´s community in their decision-making. We appreciate your preference and your comments about your experience with us... More 

Queretaro, Mexico
Contributor
20 reviews 20 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 23, 2014

This hotel is just in the right place. in the middle of everything. Close to downtown, close to shopping malls, actually over a shopping mall. Just between Paseo de Montejo and calle 60, in the middle of istorical buildings. Fiesta Americana has well renowsned services, this hotel in Merida is not the exception. Very clean facilities, spa area with jacuzzi,... More 

Was this review helpful? Yes 1
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We receive with pleasure your kind comments about your experience with us. We really appreciate your time and feedback about our services and facilities. As you mentioned the hotel is located between the main avenues of the city, and surrounded by multiple shops and services of different types, specially, related to bring support to our tourists. We look... More 

Mexico City, Mexico
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 11, 2014

This is a very old hotel and I have stayed here 2 times, the first one was uneventful but still, its very expensive with a very low price/performance ratio. The personnel is not very helpful. they are kind but they won´t help you with anything. during my second stay I was assigned a room in a floor where some of... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, First of all, I offer you a sincere apology for the inconvenience that you had during your stay with us. I inform you that we are already remodelating our rooms, all of them are scheduled to be ready at the beggining of the coming year and our project includes change of furnitures, bathroom´s facilities, lighting, etc., in order... More 

Nashville, Tennessee
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 5, 2014

We use Merida as a base for exploring surrounding Mayan ruin sites. We stayed here for the first time in February 2014 and were happy to stay here again a couple of weeks ago. We have always found the staff to be cordial and helpful. The check-in/check-out procedure is relatively smooth. I did not notice an extra charge for our... More 

Was this review helpful? Yes 2
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We really appreciate your preference, it is great to know that your stays with us have been pleasant. Many thanks for sharing your experiencies in our hotel with the Trip Advisor's Community, I am sure they will be useful for them. I remain at your service, please do not hesitate to contact me, or our staff focused on... More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 22, 2014

I was very disappointed with this hotel. I must have missed something in the reviews because it was not at all what I was expecting.The room was damp and it smelled.The mini bar fridge had rust inside and the snacks looked like they’ve been sitting there for months. The bathroom was disgusting! The sink and the bathtub had rust all... More 

Was this review helpful? Yes 1
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, First of all, I offer you my apologies for all the inconvenience that you had during your stay with us and let you know that the room in which you were hosted was already blocked to be remodelated, as well as all the other ones, according to our remodeling project. This project includes the change of furniture, bathing... More 

Fort Lauderdale, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 7, 2014

We have stayed at Fiesta Americana Merida over almost 2 decades and enjoyed our stays. During our last two visits in July and October 2014 we found that the hotel has changed in a negative way. During our last visit we had booked a King, when we arrived we were informed that we had been upgraded, when we got to... More 

Was this review helpful? Yes 1
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Additional Information about Fiesta Americana Merida

Address: Paseo de Montejo 451 | Esquina Avenida Colón, Colonia Centro, Merida 97000, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fiesta Americana Merida 4*
Number of rooms: 350
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Also Known As:
Fiesta Americana Merida Hotel Merida
Merida Fiesta Americana
Hotel Style:
#1 Business Hotel in Merida
#2 Spa Hotel in Merida
#6 Family Hotel in Merida
#8 Luxury Hotel in Merida
#13 Romantic Hotel in Merida

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