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All 87 Merida hotels

Fiesta Americana Merida

4.0 of 5 Hotel   |   Paseo de Montejo 451 | Esquina Avenida Colón, Colonia Centro, Merida 97000, Mexico
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Ranked #14 of 87 Hotels in Merida
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
DarciPenner Saskatoon, Canada
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370 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

will all the offer there is in Merida now (both hotels and rentals), I only stayed there because we had a friend's wedding and they offered a special rate. When I walked in, I noticed that the hotel was identical to when I had stayed there literally 20 years ago on a family trip. I remembered the awful lobby full... More 

Was this review helpful? Yes
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for your visit and also, for your valuable comments. Regarding our rates, either special or regular, all of them are subject to occupancy, it is similar to the air flights rates system, they depend on the demand. Concerning the late check out payment it is charged for the service of our maid, since the room has... More 

Saskatoon, Canada
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel a few times. There is a little mall directly below this hotel and a Chili's restaurant and car rental also below. As well there is underground parking and the horse drawn carriage rides park outside! The convenience of staying here is ridiculous! Very close to the Walmart on Paseo Montejo as well, so if... More 

Was this review helpful? Yes
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We were delighted to be your host in Merida, also, I am astonished because of your thoroughly description of our hotel and the surrounding area. I am sure it will be useful to the visitors and the member of the Trip Advisor´s community in their decision-making. We appreciate your preference and your comments about your experience with us... More 

Queretaro, Mexico
Contributor
20 reviews 20 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is just in the right place. in the middle of everything. Close to downtown, close to shopping malls, actually over a shopping mall. Just between Paseo de Montejo and calle 60, in the middle of istorical buildings. Fiesta Americana has well renowsned services, this hotel in Merida is not the exception. Very clean facilities, spa area with jacuzzi,... More 

Was this review helpful? Yes 1
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We receive with pleasure your kind comments about your experience with us. We really appreciate your time and feedback about our services and facilities. As you mentioned the hotel is located between the main avenues of the city, and surrounded by multiple shops and services of different types, specially, related to bring support to our tourists. We look... More 

Mexico City, Mexico
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 11, 2014

This is a very old hotel and I have stayed here 2 times, the first one was uneventful but still, its very expensive with a very low price/performance ratio. The personnel is not very helpful. they are kind but they won´t help you with anything. during my second stay I was assigned a room in a floor where some of... More 

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Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, First of all, I offer you a sincere apology for the inconvenience that you had during your stay with us. I inform you that we are already remodelating our rooms, all of them are scheduled to be ready at the beggining of the coming year and our project includes change of furnitures, bathroom´s facilities, lighting, etc., in order... More 

Nashville, Tennessee
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 5, 2014

We use Merida as a base for exploring surrounding Mayan ruin sites. We stayed here for the first time in February 2014 and were happy to stay here again a couple of weeks ago. We have always found the staff to be cordial and helpful. The check-in/check-out procedure is relatively smooth. I did not notice an extra charge for our... More 

Was this review helpful? Yes 2
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We really appreciate your preference, it is great to know that your stays with us have been pleasant. Many thanks for sharing your experiencies in our hotel with the Trip Advisor's Community, I am sure they will be useful for them. I remain at your service, please do not hesitate to contact me, or our staff focused on... More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 22, 2014

I was very disappointed with this hotel. I must have missed something in the reviews because it was not at all what I was expecting.The room was damp and it smelled.The mini bar fridge had rust inside and the snacks looked like they’ve been sitting there for months. The bathroom was disgusting! The sink and the bathtub had rust all... More 

Was this review helpful? Yes 1
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, First of all, I offer you my apologies for all the inconvenience that you had during your stay with us and let you know that the room in which you were hosted was already blocked to be remodelated, as well as all the other ones, according to our remodeling project. This project includes the change of furniture, bathing... More 

Fort Lauderdale, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 7, 2014

We have stayed at Fiesta Americana Merida over almost 2 decades and enjoyed our stays. During our last two visits in July and October 2014 we found that the hotel has changed in a negative way. During our last visit we had booked a King, when we arrived we were informed that we had been upgraded, when we got to... More 

Was this review helpful? Yes 1
Berlin, Germany
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 30, 2014

The hotel is beautiful and the rooms are clean. I'm pleased with just about everything here. It looks to be in a safe area - the only thing that's odd is that it's next to a Walmart - I guess you just can't get away from it....

Was this review helpful? Yes
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for your kind visit and comments about your recent visit to Fiesta Americana Merida, we really appreciate your preference and the fact of sharing your experience with the community of Trip Advisor. Regarding Walmart Market near the hotel, it is was built after our hotel and sometimes it is useful to have this kind of services,... More 

Eger, Hungary
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 26, 2014

The hotel is very stylish and clean. There is an outdoor pool with sunbeds and a fitness room as well. At first glance it's great but then you realize that there's nothing extra. Actually the atmosphere of the hotel is brittle. The staff is neutral. Rooms are modern, comfortable and quite big. Sound insulation is not too good. If your... More 

Was this review helpful? Yes 1
Diego M, Director General at Fiesta Americana Merida, responded to this review
Google Translation

Estimado Huésped, Le saludo cordialmente, agradeciéndole su visita y el habernos enviado su retroalimentación sobre nuestros servicios, la cual tomamos... More 

MN
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 7, 2014

Spent 4 nights in the Fiesta Americana as I toured the Yucatan Peninsula with my family. The hotel is very well located and is easy to reach and 20 yards from Paseo de Montejo. There is safe, underground and free parking in the same building. Check-in was a breeze and lo-and-behold the rollaway bed that I asked since I made... More 

Was this review helpful? Yes 1
Diego M, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, We really appreciate your valuable comments about your experience in Fiesta Americana Mérida and also, we take into account our opportunity areas mentioned in your mail to be attended and solved. We look forward to having a new opportunity to serve you, it will be a pleasure to receive your kind visit again. Best Regards, Diego Madero. Managing... More 

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Additional Information about Fiesta Americana Merida

Address: Paseo de Montejo 451 | Esquina Avenida Colón, Colonia Centro, Merida 97000, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fiesta Americana Merida 4*
Number of rooms: 350
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Also Known As:
Fiesta Americana Merida Hotel Merida
Merida Fiesta Americana
Hotel Style:
#1 Business Hotel in Merida
#2 Spa Hotel in Merida
#6 Family Hotel in Merida
#8 Luxury Hotel in Merida
#13 Romantic Hotel in Merida

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