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Fiesta Americana Merida

#16 of 89 Hotels in Merida
Certificate of Excellence
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Paseo de Montejo 451 | Esquina Avenida Colón, Colonia Centro, Merida 97000, Mexico
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Fiesta Americana Merida
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509 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (153)
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London, UK
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed for 1 night at the hotel. Since I have arrived I have felt that everything was working fine. The concierge services, reception and porter services were great and faster. The buffet services well stocked and varied. The rooms well cleaned , comfortable and faster WiFi services. Accessible to the nearest and central places of the city. Taxi... More 

Was this review helpful? Yes
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, Many thanks for the opportunity to serve you, we were pleased to host you, as it is to receive your valuable comments about your stay with us. We look forward to having you back at this, your place in Merida. BEST REGARDS, JOSE JORGE GALVAN Managing Director FIESTA AMERICANA MERIDA More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 4 days ago NEW

The experienced had this time compared to the one last year was 180° different. Lack of attention, lack of service, fitness center in remodelling no facility available, wrong room assigned etc Chipped china in club level, rudeness from some staff to the guest.

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Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, I offer you my apologies for the inconvenience that you had in your recent stay with us. We will be working to correct these deficiencies in our service and regarding our gym and jacuzzi they will be ready to be used this coming week, as soon as we receive the new fitness equipment. We reiterate to you our... More 

louis
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

..after only 2 nights. (Actually, I wanted to turn around and leave after 5 minutes -- but stuck with reservations.) I feel ripped off! Where do I start? Rooms are outdated, grungy, smelly and hot. Thermostat in our room won't go below 25-24C (called for service / asked to change rooms, etc). Linens are clean but scratchy/cheap. Minimal towels/ washcloths... More 

Was this review helpful? Yes
Jorge G, Director General at Fiesta Americana Merida, responded to this review

DEAR GUEST, First of all, I offer you my apologies for all the inconvenience that you had during your stay with us. We have taken into account all details mentioned in your mail in order to work on them. In fact, we have been making meaningful improvements in our facilities as well as in our services. We reiterate to you... More 

Boerne, Texas
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I was happy with this hotel, but as the pool was being worked on, we were not able to escape the heat with a dip in the pool. Also, the concierge that I expected wasn't there, and a travel agent assumed this role. He put me on a tour bus that was supposed to offer English, but found that wasn't... More 

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Jorge G, Director General at Fiesta Americana Merida, responded to this review

DEAR GUEST, We really appreciate the opportunity to serve you as well as your valuable comments. I regret that our pool was in maintenance, these works take a few days, but it will take a long time to be carry out again. We reiterate to you our commitment of continuous improvement in all our services and facilities and we hope... More 

Los Angeles, California, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Always a pleasant experience for both business and vacation, will continue to be a returning resident. The Guadalajara hotel is always a grand stay, the arrival is refreshing and the room service is a delight.

Was this review helpful? Yes
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Your valuable comments are valuable and appreciated, we thank you for your preference and loyalty and look forward to having you back at this your place at Fiesta Americana Mérida. Best Regards, JOSÉ JORGE GALVÁN Managing Director. More 

Monterrey, Mexico
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Its a for star but looks like five star, the food excelente, room service outstanding, and the prices very reasonable. They gave us an upgrade to a Jr. Suite, our stay was very nice. All the staff where realiy interested in helping with absolutly every issue.

Was this review helpful? Yes
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

DEAR GUEST, Many thanks for your preferencia as well as your valuable comments. We really appreciate your time and willingness to share your experience with the Trip Advisor Community. We look forward to having you back with us at this your place, Fiesta Americana Mérida. BEST REGARDS, JOSÉ JORGE GALVÁN Managing Director More 

Mexico
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Nice, spacious, clean rooms. Good service and provided us with a cot for our 18 month-old. Our 4 -year old went to the creche and was well looked after. Very nice buffet breakfast with lots of choice. I had a massage which was a bit overpriced but received good service. Our stay wasn't cheap but we were looking for a... More 

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Jorge G, Director General at Fiesta Americana Merida, responded to this review
Google Translation

Gracias por su comentario esperamos pronto regreso a esta su casa y brindarle una experiencia memorable. Saludos y exito JOSE... More 

Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Sited near of historical center of city of Mérida, this huge hotel its a classic for business and shows in town. They have good rooms and service in general is ok. Meals, like all around Mérida, are great, sophisticated and very spiced. Take care of famous habanero chili. I guess that its prices are expensive because they are confidence of... More 

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Jorge G, General Manager at Fiesta Americana Merida, responded to this review

Tahnk you very much for your comments, hope to see you sun at our place from now your home Best regards JOSE JORGE More 

Helsinki, Finland
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Fiesta Americana Merida is ok business hotel. It has been glorious but it is a bit worn out (not so much that it is disturbing but you can see it...) Area around the hotel is not so interesting and there are not so many dinner options around. City center is about 20-30 minutes walk away. "Shopping center" in the hotel... More 

Was this review helpful? Yes
Jorge G, Director General at Fiesta Americana Merida, responded to this review

Dear Guest, Many thanks for the opportunity to serve you, we really appreciate your time and also, your willingnes to share your experience at Fiesta Americana Merida with the Trip Advisor community. We are in a continuous improvement either in our facilities as in our services and We look forward to having you again with us. Best Regards, José Jorge... More 

Toronto, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 22, 2015

If you are looking to stay at this hotel DONT! my recent stay there was less than satisfactory. We paid for the laundry service cost over $250 Canadian dollars. We paid in full cash when our clothes were delivered plus tip. On check out the hotel billed us again for the service, several emails and phone calls and being hung... More 

Was this review helpful? Yes 1
Jorge G, General Manager at Fiesta Americana Merida, responded to this review

RHONDA THANK YOU FOR THIS MAIL . From: Rhonda [mailto:rhassert@rogers.com] Sent: martes, 23 de junio de 2015 03:05 p.m. To: Key Manager FAMD Subject: Re: (REFUND) HOTEL FIESTA AMERICANA MERIDA To whom it may concern, I am happy to hear that you were able to resolve this issue. As I stated...the Hotel is amazing and we loved everything about it... More 

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