The hotel quality is not as advertised and the service is terrible, especially the service coming from the management staff.

Grupo Presidente - Intercotinental / Crowne Plaza chain of hotels will do anything to take your money, they charge for everything including internet service, and if you pay for your meals to be included on your hotel bill, be careful, the restaurant hours are limited and even though you did not consume due to their limited availability they will still charge you for the meal. This goes for all Grupo Presidente hotels, the WORST!!

I have stayed in other hotels from the same chain in major cities of Mexico and the service and conditions are all the same. Terrible service, old rooms, and mediocre amenities, nothing as advertised. I have had it with Grupo Presidente, TERRIBLE!! more