We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Isla Mujeres Palace

4.0 of 5 Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 , Mexico
Click for phone number
Hotel website
Hotel deals
Special Offer
$1500 Resort Credit
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Certificate of Excellence 2014
Isla Mujeres Palace
Management photos View all
Browse nearby
Isla Mujeres Palace
Write a Review

530 reviews from our community

Traveler rating
    356
    108
    41
    15
    10
See reviews for
40
417
5
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (530)
  • Mar-May only
    (137)
  • Jun-Aug only
    (118)
  • Sep-Nov only
    (127)
  • Dec-Feb only
    (148)
All months
There are newer reviews for Isla Mujeres Palace
See the most recent reviews
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Thought a five-star was a no-brainer when you expect quality... And wonderful experience. The resort needs to be refurbished. It is the old parent of all Palace, squeezed between two touristic sites where travellers overflow all day. Hotel is clean but dated. The food is not what I expected: overcooked, most of the time. The service is good tough. People... More 

Was this review helpful? Yes 2
Bayfield, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

So.... The rooms are very nice. The views are amazing. The food is good... But the beauty of the island and the waters are simply breathtaking. NOTE WELL: We are biased as we are divers. We dove with scuba caribe every day. Isaac Martin took us on unreal reef, drift and wreck dives. The life was simply overwhelming. If it... More 

Was this review helpful? Yes 2
Patricia H, General Manager at Isla Mujeres Palace, responded to this review

Dear Rucksack-Wanderer We are happy to know that your holidays were filled with adventure and moments of beauty. We will share your experience with our Dive supplier. They will be so proud. Thank you for choosing Isla Mujeres Palace. Sincerely More 

Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If it wasn't for the outstanding staff, there isn't much to rave about the supposed amenities of an all inclusuve resort. Been a Palace member for 19 years, and this is not one of their premier spots. The one and only restaurant is no way near 3 stars. The meals come out luke warm to cold. The romantic lobster and... More 

Was this review helpful? Yes 3
Mill Bay, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 19, 2014

We attempted to arrived to Isla Mujeres by private yacht, but it blew a fuel hose 1/2 across, so we were turned around, and headed back to the dock, where transportation was arranged for us to take a cab and the ferry to the Isla Mujeres Palace. We enjoyed 2 weeks there, we had an ocean view room, which looked... More 

Was this review helpful? Yes 6
Rogers, Arkansas
Contributor
18 reviews 18 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 18, 2014

We loved this small boutique resort, very quiet away from the mainland. Average customer age is 40 plus, so if you want a laid back resort this is the place! The rooms are very spacious, beds are the best. Views are outstanding, make sure you pay for ocean view, or better yet ocean front, it is worth the difference. The... More 

Was this review helpful? Yes 3
Wenatchee, Washington, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2014

Loved this resort. It was a very relaxing time for my husband and I. The staff was great. Very friendly and warm. Antonio, Edwin, Arturo, Jose Luis, Pilar, Shananye, Oscar, Rosa, Wilma, Christian, Alejandro, Juan, Daniel, Francisco, Edy, Mawe and Elises. Daniel offered us a table on the beach for dinner because it became available due to a no-show couple.... More 

Was this review helpful? Yes 4
Poquoson, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 11, 2014

My husband and I booked a trip to Isla Mujeres for Oct 18-25, 2014. We wanted to enjoy the small private island and excellent local foods! We have experienced all-inclusive vacations with Sandals, and our experience was exceptional! I had read the reviews online and it seemed that Palace held similar standards. Unfortunately we had struggles before even arriving at... More 

Was this review helpful? Yes 8
Patricia H, General Manager at Isla Mujeres Palace, responded to this review

Dear Tersteff, Receive greetings from Isla Mujeres Palace. I thank you all sincerity that I find in your writing. We are working with each of the topics to decrease non grata future experiences. Palace Resorts will be pleased to give you a future welcome. Sincerely More 

Terre Haute, Indiana
Top Contributor
63 reviews 63 reviews
13 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 10, 2014

My husband and I were at the Palace from Nov. 1 - Nov. 8th. The private boat transportation was a nice touch...but hard to book. Check-in was easy...we had a concierge room and the view was worth the $$. No naps or sleeping in, as they were replacing tile....wow, a tile saw can make some terrible noise. That was a... More 

Was this review helpful? Yes 5
Patricia H, General Manager at Isla Mujeres Palace, responded to this review

Dear Ryansmom Receive warmest regards from Isla Mujeres Palace I want to sincerely thanks all your comments. We are working on them to enhance future experiences. Please accept our apologies. We would love to have the opportunity to serve you again and better your stay in Palace Resorts. I take this opportunity to wish you Merry Christmas. More 

Top Contributor
60 reviews 60 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 10, 2014

My husband and I were looking for a place in Mexico that was a little more out of the way, and not along the strip in Cancun. This all-inclusive adults only place was recommended. We very much enjoyed it! It was a good property with nice room (whirlpool tub included) and a great pool with swim up bar. My husband... More 

Was this review helpful? Yes 3
Patricia H, General Manager at Isla Mujeres Palace, responded to this review

Dear Karen O I wish you many years of happiness. It would be an honor to contribute to your future celebrations. For all of us it is a joy to know you enjoyed your stay in Isla Mujeres Palace. Please receive warm greetings and our best wishes for this Christmas. Sincerely Patricia Herrera More 

Chilliwack, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2014

Our third trip to Isla Mujeres as Diamond members of Palace and all I can say is "Thank you all for a job well done!" From the Escalade waiting for us at the airport to the awesome yacht that brought us right up to the resort... (No ferry, no taxi!). And being greeted by all the staff like we're family!... More 

Was this review helpful? Yes 5
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Isla Mujeres Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 , Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Despegar.com, Odigeo, Tingo and Jetsetter so you can book your Isla Mujeres Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres
Hotel Style:
#2 Top resorts Hotel in Isla Mujeres
#4 On the Beach Hotel in Isla Mujeres
#4 Luxury Hotel in Isla Mujeres

810 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (519)
Viewed
Bathroom (9)
Viewed
Room/suite (71)
Viewed
Dining (36)
Viewed
View from room (37)
Viewed
Hotel & grounds (72)
Viewed
Pool/beach area (107)
Viewed
Family/play areas (2)
Viewed
1:56
Videos (3)
Viewed
Business center/function rooms (6)
Viewed
Other (176)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (267)
Viewed
Amenities (32)
Viewed
Beach (19)
Viewed
Deluxe Room (46)
Viewed
Ocean Front Concierge Level Room (50)
Viewed
Pool (14)
Viewed
Restaurants and Bars (14)
Viewed
Superior Room (38)
Viewed
The Hotel (54)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Pool/beach area (10)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (2)
Viewed
Family/play areas (2)
Viewed
Dining (3)
Viewed
View from room (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay