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Isla Mujeres Palace

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Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 , Mexico
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Isla Mujeres Palace
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Isla Mujeres Palace
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656 reviews from our community

Traveler rating
    448
    131
    50
    16
    11
See reviews for
42
526
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at this resort from 5/18 to 5/23 for part of our honeymoon getaway. Pros: 1) The staff was very friendly and eager to please. We appreciated that many of the staff members tried to remember our names. 2) The dinner a la carte options were quite good, such as the risotto with seared scallops. We also recommend the... More 

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Swansea, Illinois
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my first time traveling around the island of Isla Mujeres. It is such a short and easy ride over from Cancun with so many time options. I love have the option of a late night ferry ride so that you can enjoy an evening on Isla Mujeres. Isla is very easy to explore by golf cart. After getting... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Pros: 1.Great service - very welcoming, warm, funny, and professional. From front desk, through waiting staff, bartenders, to cleaning crew - absolutely fantastic people. 2.Hotel itself its elegant, clean, and quiet. No unpleasant surprises in room quality or design. 3. Food – very good - combined with the amazing service added up to a very pleasant experience. 4. Beach and... More 

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Jacksonville Beach, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

If you like empty beautiful beaches, attentive and friendly staff, excellent food and accommodations, than this is the place for you. We absolutely loved it and will come back soon. The extra activities were wonderful and memorable. The trip on the private yacht was such a chic way to arrive at your destination! They welcome you with wet towels, cocktails,... More 

Was this review helpful? Yes 1
Lecanto, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

While staying at Moon Palace we decided to take a day trip to Isla Mujeres Palace. We arrived before lunch and when we arrived we were provided information about the resort. The Public Relations Manager noticed my wife's wrist band (we are Diamond Level Palace Premier Members) and immediately pointed out the locations of the Diamond Level Beach area and... More 

Was this review helpful? Yes 1
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Thank you for share a generous comment about your visit to Isla Mujeres Palace with Trip Advisor readers. It is great to know that you enjoyed your day with us. We always strive to provide the best service to our distinguished guests. I will personally recognize the Public Relations Manager and the servers for such an amazing job.... More 

Cape Coral, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We really enjoyed spending time on Isla Mujeres. The Island itself is so quaint and easy to explore, especially by golf cart. We had a group of 8 of us spend the day at Isla Palace. The welcome and service there was just amazing!! The staff really bend over backwards to please you and it makes it such a special... More 

Was this review helpful? Yes 1
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Mrs. Dickman, Receive my warmest greetings from Isla Mujeres. I would like to thank you in advance for taking the time to share your review with Trip Advisor readers. I feel very glad to read your compliments about the property, food, the special dinner and the staff, I have shared your kind words with the entire team, especially with Roxana,... More 

Virginia Beach, Va
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The all adult Palace resort in Isla Mujeras is a wonderful property. The rooms are beautiful and offer an aromatherapy and pillow menu.. Chocolates are delivered at 5pm to enjoy along with your full mini bar. Wine was restocked daily. The in room jacuzzi was so relaxing. The staff was extremely personable, helpful and competent inregardless of language. The cherry... More 

Was this review helpful? Yes 1
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Thank you for sharing such a great review with our fellow Trip Advisor readers about your stay at Isla Mujeres Palace. We are extremely happy to note that you have enjoyed your time with us and we also appreciate your praising words of our facilities and services. It’s great to know that we have created a memorable impression... More 

Salem, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We were not even into the hotel when my girlfriend asked me when we could sign up to come back to Isla Mujeres again. She asked me that every day. She called it an Island paradise, and yes, it is that nice! All of the staff were friendly and helpful and we were lucky enough to have Pilar for our... More 

Was this review helpful? Yes 1
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Thank you for sharing a great comment on Trip Advisor of your recent stay at Isla Mujeres Palace. We were very delighted to hear that the hotel, staff and accommodations were excellent. I was very pleased to pass along your compliments to Antonio, Pilar, Alejandro Colli and Cinthia. Breakfast is a very important meal to start the day... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We checked in to the hotel with some friends whom should have received black bracelets - they are members and have contributed a lot of money to Palace resorts. They were given silver bracelets and informed the desk of the problem. The following day, they reported the trouble again, this time to Pilar at the activities desk. She said that... More 

Was this review helpful? Yes 3
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Thank you for your great comments regarding your recent stay at Isla Mujeres Palace, we are so happy to read that you found our location perfect. I am so glad you had the opportunity to stayed for a day at our sister properties. Ii is a pleasure to know our staff provide an excellent service, I will personally... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The entire resort exceeded our expectations. To say that this is merely another all-inclusive really would be a mistake. It's staff is attentive, it's cuisine exquisite, it's scenery picturesque. The palace isla Mujeres is a blooming flower, a crown juel of the palace resorts. To echo my previous statements The food and Staff were both far beyond expectations. The executive... More 

Was this review helpful? Yes 2
Janai V, General Manager at Isla Mujeres Palace, responded to this review

Dear Guest, Many thanks for taking the time to review our Isla Mujeres Palace Resort. We’re thrilled that you enjoyed your recent experience; however, the greatest compliment of all is to know that you describe us as a blooming flower. Our staff prides themselves on ensuring that all of our guests feel welcome and comfortable during their visit; we are... More 

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