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Ixchel Beach Hotel

Certificate of Excellence
3.5 of 5
Playa Norte, Isla Mujeres 77400, Mexico
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Best prices for: 1 room 1 guest
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Ixchel Beach Hotel
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Ixchel Beach Hotel
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882 reviews from our community

Traveler rating
    548
    234
    64
    22
    14
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263
395
16
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pekin, Illinois
Top Contributor
64 reviews 64 reviews
18 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to downtown and great location on North Beach. Clean, modern rooms. Nice staff. The bar and restaurant service is excellent and all food is great! I found Juanita near the Poc Na hotel to make me a sundress while I waited. She completed it in about 20 minutes and used the extra material to make a shaw/swimsuit coverup. All... More 

Was this review helpful? Yes 2
Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had the most amazing vacation here, and I would recommend this hotel to everyone. The food wonderful, the location was amazing, and most of all the staff were so accommodating. Especially, Moracio, who I though was so positive, intuitive and knowledgeable, who helped us with everything. He is a HUGE asset to this resort. I can not say enough... More 

Was this review helpful? Yes 5
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear Charlene H, Thank you very much for sharing your experience! It is a pleasure for us to become your vacation into wonderful moments and besides, being privileged with our beach that everybody enjoys. Your comments motivate us to keep up the good work and excellence in our services. Undoubtedly, we hope to see you again in the near future... More 

Los Angeles CA
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent three days here and it was awesome. Already planning our return! We stayed at ixchel hotel so we had access to all their amenities. But I think you can have shower and lounge bed access if you eat at one of the restaurants on the beach who offer showers and lounge beds.

Was this review helpful? Yes
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear Sm27357, Thank you for your valuable review! We are glad to hear you had a wonderful stay at our hotel and on Isla Mujeres. We are looking forward to welcome you again for serving you a most comfortable and unforgettable stay. Kindest regards Customer Service More 

Portland, Oregon
Top Contributor
136 reviews 136 reviews
16 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ixchel is amazing. We had an ocean front room with wrap around balcony. Great location. Nice, clean hotel and just off Hildago. Staff very professional and friendly. Consierge helpful with our many questions and requests. Beds were comfortable and the room/beach area was very quiet at night. Great wifi as well Definitely would stay here again.

Was this review helpful? Yes 2
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear 777Deana777, We highly appreciate such kindest comments. Our most important achievement is your smile. For us, it was more than a pleasure to serve with quality and commitment. Thank you for highlight our heavenly location and we always be looking up for a new opportunity to be your host on further holidays. Best wishes in behalf of all the... More 

Los Angeles CA
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for three glorious days and two nights. We were absolutely amazed by the beach. We have travelled all over the Mayan riviera but no beach compares to Playa Norte, which is were ixchel is located. The staff is very accommodating and very attentive. The housekeepers do a great job scrubbing the place clean. The... More 

Was this review helpful? Yes 1
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear Sm27357, Thank for sharing your experience. Your valuable feedback is our most powerful tool to identify areas where we can improve, such as our rooms accommodations, curtains and linens. We would like to apologize for featuring this drawbacks during your stay and please be confident that we are deeply committed to our Guest satisfaction, looking forward to deliver the... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel sits right on one of the world's most beautiful beaches. Hotel is clean and modern. Staff is extremely friendly and accommodating. This is our third visit and our unit was missing lamps, dishes and cooking utensils. As soon as we brought it to their attention, they took care of it. Pablo, who cleaned our room almost every day,... More 

Was this review helpful? Yes 1
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings dear Almond914, Thank you for your kindest comments and valuable review. Please accept our sincerest apologies for the noise inconveniences described during your stay, however we truly appreciate such kindest comments and how you highlight our services and accommodations. Since those places are is not related with Ixchel Beach Hotel, nevertheless we take your input in this case as... More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

Our second time staying at the hotel. They greet you very well. If you arrive before your room is ready they store your luggage and give you towel cards so you can stay by the pool or go to the amazing beach. There are several local restaurants and things to do all day long and even late night if you... More 

Was this review helpful? Yes
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear Guest, Thank you for your review. Your experience and review help remind us that our goal is to provide great and unforgettable experiences. We will look forward to your future visit to Isla Mujeres! Best Regards! Customer Service More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Probably the best beach location on the island. I read reviews that the beach was crowded. It's not isolated but it is not a crowded beach. You are steps away from the beach on one side of the hotel and then the other side is the main drag, Hidalgo Street The place was kept very clean. The staff friendly. If... More 

Was this review helpful? Yes 1
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dearest Alan G, Thank you very much for your valuable review. Thank you very much for highlighting our location, Staff and hospitality services. All of our efforts are focused to deliver the best vacations experience where you satisfaction is our purpose. Regarding your feedback, Ixchel Beach is a property managed as Hotel and as any other, the room number and... More 

Rochester, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Based on our great experience in March, 2014, we booked and recently completed a second stay at Ixchel. Consistent with last year's trip, it's really hard to find fault with any aspect of our experience. Despite the fact that we booked for the "high season," the staff, particularly Marina and Christina, ensured that we had a great room with views... More 

Was this review helpful? Yes 3
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dearest Miranda C, Thank you for sharing your experience. We truly appreciate your preference and how you highlight our staff services and location. Your smile and satisfaction are our most valued achievement and positive reviews like yours boost our energy to reach our endlessly mission, to deliver the most memorable vacations experience to our Guest. If you may like to... More 

Terrace, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Really enjoyed our week there. Beach is fantastic and the staff keeps you well serviced while you are there.Isla is such a quaint place to hang out and we felt very welcomed by the freindly people in the town and ixchel resort.

Was this review helpful? Yes 1
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings dear lucky0ne12, How wonderful to know that you have enjoyed you recent vacations. Such kind comments cheer up our commitment to deliver the best possible experience looking forward to become your travel into wonderful memories. We always be here looking forward to host you back in a future opportunity. We wish you all the best! Very best regards, Customer... More 

Hotel Review Summarization

What travelers say

  • Very nice(12)
  • Golf cart(12)
  • Playa Norte(12)
  • Main street(5)
  • Great location(3)
  • Friendly and helpful(3)
  • Standard room(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,024 photos of this hotel

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Pool/beach area (139)
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Hotel & grounds (150)
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Room/suite (160)
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View from room (112)
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Dining (19)
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Bathroom (14)
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Family/play areas (3)
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Videos (1)
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Other (225)

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Amenities (13)
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Beach (12)
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One Bedroom Suite (34)
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Penthouse (54)
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Pool (5)
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Restaurants and Bars (4)
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Standard Room (23)
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The Hotel (23)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Pool/beach area (6)
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Room/suite (7)
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View from room (1)
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Dining (2)
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Other (14)
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