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All 35 Isla Mujeres hotels

Ixchel Beach Hotel

3.5 of 5 Hotel   |   Playa Norte, Isla Mujeres 77400, Mexico
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Ixchel Beach Hotel
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Ranked #6 of 35 hotels in Isla Mujeres
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
P R Defiance, Missouri
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762 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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English first
Defiance, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

We recently brought our youth group here for an overnight and were so happy with all aspects of the stay. The communication previous to our arrival was easy--we received prompt answers to our questions and requests. We arrived very early and were greeted with cool towels and obvious preparation to make our sign in easy. All the staff members (front... More

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Lafayette, Indiana
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family and I only stayed for one night last week, but we found almost everything about Ixchel to be forgetable. The service was fine, but not great. The one bedroom suite was nice, but lacking any personality. The hotel was clean enough, but not spotless. All in all, everything was just ok. The saving grace for Ixchel is it's... More

Was this review helpful? Yes 1
Denver, Colorado
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Ixchel was wonderful! We stayed here for our wedding on the island and it was the perfect place to stay. The staff were always friendly and helpful. The location is perfect: right on the beach and close to all the restaurants downtown. The rooms were clean and very nice. I have nothing but great things to say about our stay... More

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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Truly amazing stay. Contrary to others we had 110% help from staff esp maurico who really made our stay special sorting out our activities and even checking how it went - Never had such amazing service. Penthouse 501 is truly v spacious with great views. The penthouse had 2 bedrooms one with double bed the other 2 3/4 beds. large... More

Was this review helpful? Yes 1
Clearwater FL
Top Contributor
94 reviews 94 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The trouble started at check-in, and ran through the rest of the stay. I travel all over the world and this was without a doubt the worst customer service I have ever experienced. The staff was rude, the room had water damaged rotted curtains, the price was not good. I was so displeased that I took a bunch of pictures... More

Was this review helpful? Yes 6
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear Seashark7 Thank you very much for your valuable input. Please accept our sincere apologies for the inconveniences described on your review related with the services delivered by our staff, room features and towels procedures. Our daily target is your satisfaction and we deeply regret for not being able to achieve this goal during your recent stay. Your comments are... More

Cartersville, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel with my daughter from July 8-13 2014. The beach is GORGEOUS, the location is perfect, the rooms are exactly what we wanted and the staff could not have been better. The hotel is located 1 block away from Hidalgo Ave, which is the main avenue lined with shopping and restaurants. The beach is big and... More

Was this review helpful? Yes 2
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings dear jackiecroft321, Thank you for sharing your experience! Ho wonderful to know that you have enjoyed your recent holidays. Your comments cheer up our team work and service spirit to continue delivering memorable moments. We highly appreciate your kind comments about our hotel and restaurant Staff and we fell honored to be consider as your host in another time... More

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at Ixchel Beach Hotel July 2nd - 7th 2014. Unfortunately, we had several issues with the hotel. Some issues were small but when combined with the bigger issues, it all becomes a problem. We booked a King Suite with Balcony through Hotels.com We traveled with another couple and by coincidence, the hotel put us in... More

Was this review helpful? Yes 3
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dearest Thank you for taking the time to share your recent experience and we highly appreciate your valuable input. We would like to apologize for the inconveniences described in your review and deeply regret that you have to go trough all of this. Every single detail that you mention helped us to identify and adjust procedures bringing us a huge... More

14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good hotel. It's location on playa north, the nicest beach in isla, just do the vacation. The service is very nice, the concierge is the most pleasant man i ever meet, superb. Why not 5 points? The wi fi was Terrible, so many network with poor signal, passwords...not in the league is Supposed to be.

Was this review helpful? Yes 1
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear erelb2014, Thank you for your valuable comments. We would like to apologize for the inconveniences related with our WiFi signal. As a part of our endless commitment with your satisfaction we are working hard together with our supplier looking up to improve the signal of this complimentary service to get a consistence and quality wireless connection. It's so wonderful... More

Sherman, Texas
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked our 8 day stay directly with the hotel and upon our arrival we were surprised with a beautiful bottle of wine on the house. Our Room PROS--We stayed in the Penthouse Suite Rooms 501/502. It was clean, comfortably decorated and there was plenty of room for the 5 of us. The kitchen was equipped with everything we needed... More

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5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for a destination over the 4th of July. Facility was clean, staff was attentive but there are some issues that would make me reconsider staying there should we return to the area. The biggest issue being the pool closes at 8pm. We were under the impression that things stayed open later because the bars and downtown do but... More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(24)
  • Playa Norte(18)
  • Very nice(16)
  • Friendly and helpful(11)
  • Hot tub(7)
  • Standard room(6)
  • Main street(6)
  • Lounge chair(5)
  • Front desk staff(4)
  • Great location(4)

Additional Information about Ixchel Beach Hotel

Address: Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
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947 photos of this hotel

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All traveler photos (745)
Room/suite (138)
Hotel & grounds (129)
Dining (14)
Pool/beach area (122)
View from room (95)
Bathroom (12)
Family/play areas (3)
Videos (1)
Other (231)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (168)
Amenities (13)
Beach (12)
One Bedroom Suite (34)
Penthouse (54)
Pool (5)
Restaurants and Bars (4)
Standard Room (23)
The Hotel (23)

Management photos: Courtesy of the property manager

All management photos (35)
Pool/beach area (7)
Room/suite (7)
View from room (1)
Hotel & grounds (2)
Dining (2)
Other (16)


Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#3 On the Beach Hotel in Isla Mujeres #4 Spa Hotel in Isla Mujeres
Hotel Class
Official Description (provided by the hotel)
Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more   less 
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