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Ixchel Beach Hotel

Certificate of Excellence
Playa Norte, Isla Mujeres 77400, Mexico
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Ixchel Beach Hotel
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946 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for 4 nights last week. Very nice place to stay in Isla. The rooms are spacious and very nice and room amenities were nice. It is nice they provide beach towels for you. I really liked the pool bar and restaurant, the drinks and food were great. You just have to be patient waiting for your order. The pool... More 

Was this review helpful? Yes
Indianapolis, Indiana
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW

We have stayed here four weeks over the past three years and have never had any problems or been disappointed. Located on one the most beautiful beaches. Staff is wonderful and rooms are great. Within walking distance to almost everything you need on the island. Any questions at all just talk with Mauricio he is the man.

Was this review helpful? Yes 1
Weeki Wachee, Florida
Level Contributor
186 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is amazing and the service was excellent. There is a palapa adjacent to the property that is rented out and unfortunately there was a wedding that started late evening and continued until 3 in the morning. We called the front desk but they apologized and said there was nothing they could do because it was not affiliated with... More 

Was this review helpful? Yes
Lincoln, Nebraska
Level Contributor
8 reviews
5 of 5 stars Reviewed 3 days ago NEW

The staff were incredibly welcoming and immediately asked us about our interests and gave us personal recommendations. The facility is great with two clean pools and, of course, is located on a beautiful beach. The rooms are spacious, clean, and attractive. We loved that pool toys were also available for lounging in the ocean or pool area. Additionally, it is... More 

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Portland, Oregon
1 review
5 of 5 stars Reviewed 6 days ago NEW

The resort was beautiful and very well appointed in the rooms and grounds. The PEOPLE were the highlight though. Every single employee in and around the hotel were super friendly with genuine smiles with every contact with them. They all work so hard to please all the guests and we were among those they touched with their hospitality. We want... More 

Was this review helpful? Yes 1
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings dear Melanie C, Thank you for your sharing your kind comments. We are so glad to know that you have enjoyed your recent vacations at Ixchel Beach Hotel. Your comments motivates us to look forward and guide us on the right direction to achieve total satisfaction of our Guests. We feel honored to be part of such special celebration... More 

Los Angeles, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I chose this beach resort for my first overnight stay in early May on Isla Mujeres, after several day trips there, on recommendations through Trip Advisor, and close proximity to downtown (Centro) and Playa Norte. Our unit in this complex of condos was very clean, comfortable, fully furnished, with an ocean view to the side, on the ground floor. I... More 

Was this review helpful? Yes 1
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings NurseinLA, Thank you very much for your input. Since all of room and facilities are smoke free and this policy is shared at all of our confirmations, we truly sorry for the inconveniences experienced. We are focused on our Guests satisfaction and your valuable input will help us to improve, as in this case, to deliver accurate information trough... More 

Dallas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here from July 18-22. Was a great stay. Nothing but a great experience. From the first time we walked in we were greeted with a smile. We arrived an hour early of the check in time of 3pm. We were still made welcome and was able to check in and wait at the poolside bar for the room to... More 

Was this review helpful? Yes 2
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear Jason S, Greetings and thank you very much for such kind comments. Positive reviews like yours motivate us to keep up the good work. Our daily target is to be consistent with the quality of services that we deliver, aiming to offer the best possible experience to our Guests. If you may consider to stay with us on another... More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Went back in 2011 and stayed for 5 days. Before this, I never knew this island existed. The hotel was nice, but the selling point is this place is the location and atmosphere. The downtown a block away is the restaurant row of this island. The food and service was incredible! The culture in this area was amazing to see.... More 

Was this review helpful? Yes
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings Nick P, Thank you very much for sharing you experience. We appreciate how you highlight our location and thanks to your comments we realize that you have a good time during your recent vacations. We are more than pleased to serve you with quality and commitment looking forward to have you back in another time to welcoming you with... More 

Valdosta, Georgia
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We absolutely LOVED Ixchel. The staff were amazing. The beach service was impeccable. Angel, Eloy and the other guys took great care of our party of 6. Not once did I ever have to go and get my own drink, they were always around to help. Food and drinks were very affordable. You can get a very large frozen drink... More 

Was this review helpful? Yes 3
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dearest JacqAsh81 We highly appreciate your kindest review! All direct comments from our Customers are the most valuable feedback that we can have. We are definitely lucky to be located in one of the most beautiful beaches, but most important for us is to know that our Guest can enjoy every single and wonderful experience at Isla Mujeres and Ixchel... More 

Little Rock, Arkansas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from Mexico and had the opportunity to stay at Ixchel Beach Hotel. The hotel is located on North Beach on Isla Mujeres (Playa Norte). It is the BEST location on the island if your interested in being a few steps from the island's most beautiful beach, close to most of the best places to eat, and shop! We... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Playa Norte(12)
  • Very nice(12)
  • Golf cart(12)
  • Main street(4)
  • Friendly and helpful(3)
  • Standard room(3)
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Amenities (13)
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Beach (12)
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One Bedroom Suite (34)
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Penthouse (54)
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Pool (5)
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Restaurants and Bars (4)
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The Hotel (23)

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Other (14)
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