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Ixchel Beach Hotel

Certificate of Excellence
Playa Norte, Isla Mujeres 77400, Mexico
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Ixchel Beach Hotel
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Ixchel Beach Hotel
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878 reviews from our community

Traveler rating
    546
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Top Contributor
125 reviews 125 reviews
13 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Ixchel is amazing. We had an ocean front room with wrap around balcony. Great location. Nice, clean hotel and just off Hildago. Staff very professional and friendly. Consierge helpful with our many questions and requests. Beds were comfortable and the room/beach area was very quiet at night. Great wifi as well Definitely would stay here again.

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel sits right on one of the world's most beautiful beaches. Hotel is clean and modern. Staff is extremely friendly and accommodating. This is our third visit and our unit was missing lamps, dishes and cooking utensils. As soon as we brought it to their attention, they took care of it. Pablo, who cleaned our room almost every day,... More 

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

Our second time staying at the hotel. They greet you very well. If you arrive before your room is ready they store your luggage and give you towel cards so you can stay by the pool or go to the amazing beach. There are several local restaurants and things to do all day long and even late night if you... More 

Was this review helpful? Yes
New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Probably the best beach location on the island. I read reviews that the beach was crowded. It's not isolated but it is not a crowded beach. You are steps away from the beach on one side of the hotel and then the other side is the main drag, Hidalgo Street The place was kept very clean. The staff friendly. If... More 

Was this review helpful? Yes 1
Rochester, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Based on our great experience in March, 2014, we booked and recently completed a second stay at Ixchel. Consistent with last year's trip, it's really hard to find fault with any aspect of our experience. Despite the fact that we booked for the "high season," the staff, particularly Marina and Christina, ensured that we had a great room with views... More 

Was this review helpful? Yes 3
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dearest Miranda C, Thank you for sharing your experience. We truly appreciate your preference and how you highlight our staff services and location. Your smile and satisfaction are our most valued achievement and positive reviews like yours boost our energy to reach our endlessly mission, to deliver the most memorable vacations experience to our Guest. If you may like to... More 

Terrace, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Really enjoyed our week there. Beach is fantastic and the staff keeps you well serviced while you are there.Isla is such a quaint place to hang out and we felt very welcomed by the freindly people in the town and ixchel resort.

Was this review helpful? Yes 1
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings dear lucky0ne12, How wonderful to know that you have enjoyed you recent vacations. Such kind comments cheer up our commitment to deliver the best possible experience looking forward to become your travel into wonderful memories. We always be here looking forward to host you back in a future opportunity. We wish you all the best! Very best regards, Customer... More 

Hawley, Minnesota
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

1st trip to the island and it was great! The hotel is clean, courtesy staff, reasonable, etc. Wi-fi worked in rooms and on the beach. The dedicated beach chairs and umbrellas were a nice touch. Mostly swam in the ocean but the pool was very nice as well. Never ate at the hotel only because there are so many options... More 

Was this review helpful? Yes 4
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dearest dadlikeme, Thank you for your comments. Positive reviews like your boost out commitment to deliver the most memorable vacations for our Guest and our best achievement it's to realize that you back home with such great memories that you consider to share. If you may return to Isla Mujeres we certainly be looking for a new opportunity to have... More 

Austin, Minnesota
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our second year in a row and everything was outstanding again.Best beach on the island and great location. The staff is the best, especially Rickie. Great views and hotel is near all the restaurants and bars (walking distance) Hope to be back soon.

Was this review helpful? Yes 1
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings dear Rammer66, We highly appreciate your kindest review! All direct comments from our Customers are the most valuable feedback that we can have. We are definitely lucky to be located in one of the most beautiful beaches, but most important for us is to know that our Guest can enjoy every single and wonderful experience at Isla Mujeres and... More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were thrilled with our stay. The two bedroom suite with living/dining room/kitchen in the middle was perfect for 6 adults. Sisters shared one room, parents in the second room and two grown boys in the living room. The second floor unit has a very large balcony with a great view of the ocean and the pool. The staff were... More 

Was this review helpful? Yes 1
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear BonitaJuanita, How great to hear about your memorable experience at Ixchel Beach Hotel. Thank you for your kindest comments, they are highly appreciated. Positive reviews reinforce our mission to provide the best experience for our Guest and help us to keep up the good work. We always be here for you and it would be an honor to host... More 

New York
1 review
2 of 5 stars Reviewed 2 weeks ago

We just spent 8 days at the Ixchel, the staff was wonderful and the room was very clean. We love the location and the beach was beautiful. My only complaint was the bed, our mattress was in terrible condition and my boyfriend and I had back pain every day ( that's why I only gave two stars). It was our... More 

Was this review helpful? Yes
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear Milena R, Your feedback is highly valued! Our main target is focused on your satisfaction and a proper rest is very important to fulfill the enjoyment, we always have available additional features that may be of help to enhance the comfort of the beds to deliver the best resting experience to all of our Guest. If you may consider... More 

Hotel Review Summarization

What travelers say

  • Golf cart(13)
  • Playa Norte(13)
  • Very nice(12)
  • Friendly and helpful(6)
  • Main street(5)
  • Standard room(3)
  • Great location(3)
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