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Ixchel Beach Hotel

3.5 of 5 Playa Norte, Isla Mujeres 77400, Mexico
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Certificate of Excellence 2014
Ixchel Beach Hotel
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Ixchel Beach Hotel
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803 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed for a week and a half in Penthouse unit #2701, in the second tower (note that this unit is privately owned, and you can rent directly through the owners, Brent and Day, on VRBO and HomeAway). Beautiful, spacious, clean, and a view TO DIE FOR! The balcony was really more like a terrace, as it was so big.... More

Was this review helpful? Yes 3
1 review
2 of 5 stars Reviewed 4 days ago NEW

Very important!! In the hotel there are good rooms, hence the great reviews, and simply HORRIBLE rooms in which you could literally barely breath!! I'm a guy who does his homework, but after staying there I understood the only reason it's so expensive is because of its private beach which is simply not worth it. From the reviews below you... More

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Worth the money! Really nice hotel the beach is awesome and great location right on the main street.. There are Good restaurants around here :) But the breakfast is not included. Have fun and enjoy your stay here.

Was this review helpful? Yes 2
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings dear Raz T, Thank you very much for sharing you experience. We appreciate how you highlight our location and thanks to your comments we realize that you have a good time during your recent vacations. We are more than pleased to serve you with quality and commitment looking forward to have you back in another time to welcoming you... More

Ramsey
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

They definitely have a huge humidity issue. There was a household dehumidifier next to the bed that sounded like a train. So loud. When i some to reception, the guy said "well I don't check the rooms". Wrong answer. At which point I asked to speak to the manager. He was very congenial. They swapped it out for a quieter... More

Was this review helpful? Yes 1
Portland, Oregon
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This lovely hotel is right off the nicest stretch of beach on the island. The beach view was, literally, overlooking the beach. The staff was super friendly, the rooms were spacious, the beds were ridiculously comfortable. They also work really hard to make this a calm retreat from Cancun and ask visitors to keep their partying elsewhere. But, if you... More

Was this review helpful? Yes 2
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dearest Keli Y, Thank you for sharing your experience! How wonderful to know that you have enjoyed your recent stay. Such kind comments are our inspiration to continue delivering memorable vacations to our Guests and please be confident that we will keeping up the good work. We always be looking forward for a new opportunity to welcoming you back! Very... More

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at Ixchel in early August and were a little surprised to read so many positive reviews, we were to say the least, disappointed. There are two wings of the hotel, and as far as we could tell, there was the nice wing and the TERRIBLE wing. We were given the latter. Besides the difference in presentation of the... More

Was this review helpful? Yes
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear hellasverona1903, Thank you for you input. We want to apologize for the multiple inconveniences that you experience during your stay. Your review showed us opportunity areas where we have the commitment to improve in order to deliver the best possible vacations experience to all of our Guests. We really hope to have another opportunity to host you back and... More

Jerusalem District, Israel
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and i arrived to ixchel hotel for our honey moon by chance. We told the girl at the reception that this is our honey moon vacation and she tried to upgrade our room to a room with a beach view but all was ocupied.. we stayed in a regular room which was huge!! Clean towls and bed sheets... More

Was this review helpful? Yes 2
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Greetings dear yonibusbib, Thank you very much for sharing your experience. How wonderful to know that your recent stay was what you are looking for! Especially because you were traveling during such special occasion as your honeymoon. Positive reviews motivates us to accomplish our everyday mission to makes your vacation experience such a memorable holidays. If you may return to... More

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a young couple we found that this was the perfect place to stay on our trip to Isla Mujeres. I firstly treated my girlfriend to a few nights in the penthouse apartment and the views were absolutely stunning. Clean and well maintained it was the perfect start to our trip. After this the remainder of our trip was spent... More

Was this review helpful? Yes 2
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review

Dear Lorn M, Thank you very much for your valuable review. We deeply regret the bad experience related with our Restaurant and please accept our sincere apologies. Situations like previously described are unacceptable simply because are against our commitment to deliver the best possible vacation experience to our Guests and we will make sure that another downsides of this type... More

Halifax, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We never stayed on Isla Mujeres before and we are SO happy we choose this spot. We just had a standard room, but it was clean, cool and relaxing. We were impressed with the greeting upon check in, cold face clothes that smelled of lemon, and cold water brought over to us. Amazing customer service. The wifi was a bit... More

Was this review helpful? Yes
Chicago, Illinois
Top Contributor
88 reviews 88 reviews
10 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed September 13, 2014

We have stayed at Ixchel Beach on 3 of our 5 trips to Isla Mujeres and it is one of our favorite hotels anywhere in the world. The Playa Norte location is perfect, the condos are beautifully appointed and the entire staff is friendly and helpful. On this trip Mauricio made us feel very welcome and even summoned a doctor... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Golf cart(23)
  • Playa Norte(17)
  • Very nice(14)
  • Friendly and helpful(9)
  • Hot tub(6)
  • Standard room(6)
  • Main street(6)
  • Great location(4)
  • Lounge chair(4)
  • Front desk staff(3)

Additional Information about Ixchel Beach Hotel

Address: Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
Number of rooms: 117
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