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Hotel Secreto

Certificate of Excellence
Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico
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Hotel Secreto
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Ranked #12 of 36 Hotels in Isla Mujeres
Certificate of Excellence
A recent review
4 of 5 stars Reviewed April 2, 2015
Alwaysonthehunt London
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270 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hotel Secreto
See the most recent reviews
London
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 2, 2015

We have just returned after two days at this lovely hotel. The staff were charming and helpful and the hotel chic and intimate. Rooms and overall interior absolutely stunning. The only reason we have given four stars rather than 5 is due to the rooms being rather damp - in need of a de-humidifier. Would definitely go back and recommend.

Was this review helpful? Yes 2
Rockwall, Texas
Level Contributor
141 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
4 of 5 stars Reviewed April 2, 2015 via mobile

We recently stayed here 3 nights; that was plenty. I enjoyed the visit, but I truly believe the accolades given by Fodors and Trip Advisor are a bit overreaching.. While I don't doubt Secreto was once of the best boutique hotels in Mexico, I seriously doubt that remains the case. The huge rooms are truly an oasis and, yes the... More 

Was this review helpful? Yes 3
Boston, Massachusetts
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 17, 2015

We stayed at the Hotel Secreto for 2 nights on the 4th floor. We loved being up high, the room is huge and modern and the outside balcony with daybed is amazing. The grounds are beautiful and we really enjoyed our time. The staff was very friendly and we loved hanging out and ordering room service. The location of this... More 

Was this review helpful? Yes 5
Istanbul, Turkey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 14, 2015

El Secreto was the perfect place to stay for our 10 day trip to Isla Mujeres. The location was awesome, so close to everything. And the staff are so welcoming and helpful from running up to grab our bags without our asking to filling our cooler with ice to bringing us up a cocktail in our room. My husband and... More 

Was this review helpful? Yes 3
Rochester, Minnesota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 26, 2015

We recently spent a week at the Hotel Secreto on Isla Mujeres. As other reviewers have noted, the rooms are very nice, but the outstanding features is the friendly personalized service. There are only a dozen rooms so it's quite intimate. We would stay there again.

Was this review helpful? Yes 3
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 17, 2015

Hotel Secreto is a lovely property with clean spacious rooms, each with a terrace that opens to stunning views of the ocean. Lobby and other areas could be updated. There is no restaurant but the staff will order good food from one of the many restaurants nearby. What makes this place truly special, however, is the outstanding personalized service provided... More 

Was this review helpful? Yes 4
Seattle, Washington
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed January 3, 2015

Stayed 7 nights at $309 night over Xmas holiday. When we booked a month ago, we were thrilled to have found a boutique hotel that looked fabulous on the website. Price wasn't an issue- we figured at that rate, it'd be a great place. Our goal was to chill in the sun on the beach and by the gorgeous pool... More 

Was this review helpful? Yes 16
hotelsecreto, Owner at Hotel Secreto, responded to this review

In brief, the client had reserved a stay from X-Mas thru January 1. She had a morning flight on January 1 and informed the hotel during her stay that she wanted to leave one day early (on December 31, New Year’s Eve) and not pay for it. New Year’s is the island’s single busiest day of the tourism year. The... More 

A TripAdvisor Member
5 of 5 stars Reviewed December 27, 2014

My husband and I spent our wedding anniversary at Hotel Secreto in December. The boutique hotel was perfect! We had a room on the first floor and we loved the view and the ability to walk out to the pool each morning. The room was spacious and tastefully decorated. The customer service the hotel provided was second to none! The... More 

Was this review helpful? Yes 6
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 24, 2014

Welcomed like family. Revitalised and updated, this exclusive spot is our secret getaway. So nice to see the same people working and just as happy. Happy employee's says a lot in this day. Take the view and the soul of this island with you. Can't wait to return again. Thank you SECRETO for an even better experience, than before.

Was this review helpful? Yes 3
Tucson Az
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed December 9, 2014

We walk in and are greeted like we are family members. The mimosa's are waiting and we immediately start to unwind. All issues mentioned by a previous guest, such as broken tiles etc. have been addressed. The room is waiting and ready. The views seem more beautiful than ever. We are already talking about when we will return. Secreto always... More 

Was this review helpful? Yes 3
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