We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Secreto

Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico
Hotel amenities
Hotel Secreto
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Ranked #13 of 36 Hotels in Isla Mujeres
A recent review
5 of 5 stars reviewed 1 week ago
wendysprague Providence
Write a Review

262 reviews from our community

Traveler rating
    169
    61
    18
    9
    5
See reviews for
18
143
7
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (262)
  • Mar-May only
    (83)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (91)
All months
San Antonio, Texas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We just returned from a 3 night stay at Hotel Secreto. The hotel has potential, but it is unfortunately unnecessarily filthy. We actually considered cutting our trip short because the conditions at the hotel were so deplorable. We booked a room on an upper floor in order to have a better view, but immediately upon entering the room, my wife... More 

Was this review helpful? Yes 2
Providence
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first time on Isla Mujeres and I thought it was beautiful, beginning with this boutique hotel I happened upon. The service was amazing, yes it was windy but Cancun was also, the swimming beach is a block away and shows off the gorgeous sunset. They have a pool and the view is spectacular as the waves hit... More 

Was this review helpful? Yes
Los Angeles, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Total lack of care and upkeep - gorgeous ocean-view glass on both our patio and the pool was filthy/filmy for most of our stay, the area pool itself unkempt - two of the day beds so beautifully featured on the website are torn, with stuffing spilling out, frayed carpets on the steps in hallway, terribly old plumbing - rooms smell... More 

Was this review helpful? Yes 1
London
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We have just returned after two days at this lovely hotel. The staff were charming and helpful and the hotel chic and intimate. Rooms and overall interior absolutely stunning. The only reason we have given four stars rather than 5 is due to the rooms being rather damp - in need of a de-humidifier. Would definitely go back and recommend.

Was this review helpful? Yes
Rockwall, Texas
Top Contributor
138 reviews 138 reviews
99 hotel reviews
172 helpful votes 172 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We recently stayed here 3 nights; that was plenty. I enjoyed the visit, but I truly believe the accolades given by Fodors and Trip Advisor are a bit overreaching.. While I don't doubt Secreto was once of the best boutique hotels in Mexico, I seriously doubt that remains the case. The huge rooms are truly an oasis and, yes the... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 17, 2015

We stayed at the Hotel Secreto for 2 nights on the 4th floor. We loved being up high, the room is huge and modern and the outside balcony with daybed is amazing. The grounds are beautiful and we really enjoyed our time. The staff was very friendly and we loved hanging out and ordering room service. The location of this... More 

Was this review helpful? Yes 4
Istanbul, Turkey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2015

El Secreto was the perfect place to stay for our 10 day trip to Isla Mujeres. The location was awesome, so close to everything. And the staff are so welcoming and helpful from running up to grab our bags without our asking to filling our cooler with ice to bringing us up a cocktail in our room. My husband and... More 

Was this review helpful? Yes 1
Rochester, Minnesota
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 26, 2015

We recently spent a week at the Hotel Secreto on Isla Mujeres. As other reviewers have noted, the rooms are very nice, but the outstanding features is the friendly personalized service. There are only a dozen rooms so it's quite intimate. We would stay there again.

Was this review helpful? Yes 1
Miami, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 17, 2015

Hotel Secreto is a lovely property with clean spacious rooms, each with a terrace that opens to stunning views of the ocean. Lobby and other areas could be updated. There is no restaurant but the staff will order good food from one of the many restaurants nearby. What makes this place truly special, however, is the outstanding personalized service provided... More 

Was this review helpful? Yes 2
Seattle, Washington
Contributor
11 reviews 11 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 3, 2015

Stayed 7 nights at $309 night over Xmas holiday. When we booked a month ago, we were thrilled to have found a boutique hotel that looked fabulous on the website. Price wasn't an issue- we figured at that rate, it'd be a great place. Our goal was to chill in the sun on the beach and by the gorgeous pool... More 

Was this review helpful? Yes 11
hotelsecreto, Owner at Hotel Secreto, responded to this review

In brief, the client had reserved a stay from X-Mas thru January 1. She had a morning flight on January 1 and informed the hotel during her stay that she wanted to leave one day early (on December 31, New Year’s Eve) and not pay for it. New Year’s is the island’s single busiest day of the tourism year. The... More 

Questions? Get answers from hotel staff and past guests. Ask a question

285 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (237)
Viewed
Room/suite (65)
Viewed
Bathroom (12)
Viewed
Pool/beach area (38)
Viewed
Hotel & grounds (60)
Viewed
View from room (11)
Viewed
Dining (9)
Viewed
Family/play areas (1)
Viewed
Other (41)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Hotel & grounds (30)
Viewed
Room/suite (7)
Viewed
Pool/beach area (7)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question