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Hotel Secreto

Certificate of Excellence
Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico
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Hotel Secreto
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Ranked #12 of 36 Hotels in Isla Mujeres
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
nicolab478 Los Angeles, California
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267 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

this hotel is amazing. Only 12 rooms. with gorgeous swimming pool and unbelievably helpful staff. When we got there we immediately jumped into the pool and they brought out little glasses of champagne for us, that we drank under the stars. Hotel is also walking distance from (in my opinion) the best beach on the island. It's a classy, discrete,... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

My wife and I have been going to Isla every year since 1992. We have stayed in every Hotel on the island....except Secreto! We just got home from our trip this year and can't understand why it took us so long. The location is perfect....Hildago is just two blocks away, as is Playa Norte, but the Hotel is literally "secreted"... More 

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Okemos, Michigan
Contributor
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

1st of all this boutique,12 room hotel, was very clean, secure, private and friendly. If it was on South Beach/Miami it would not get 5 stars- but it is on Isla Mujeres, Mexico so compared to other options it is certainly deserving of a great ranking. If you are looking for a party then avoid Secreto. If you are looking... More 

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Great location and quiet hotel, we loved breakfast room service and service overall was fantastic. Reserve 4th floor room for best ocean view and fantastic ocean breeze. Hotel is walking distance of Main Street of restaurants and stores (3 small blocks away) and best beach in Isla Mujeres - Playa Norte (another 3 blocks away).

Was this review helpful? Yes 3
San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 17, 2015

We just returned from a 3 night stay at Hotel Secreto. The hotel has potential, but it is unfortunately unnecessarily filthy. We actually considered cutting our trip short because the conditions at the hotel were so deplorable. We booked a room on an upper floor in order to have a better view, but immediately upon entering the room, my wife... More 

Was this review helpful? Yes 8
Providence
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 16, 2015

This was my first time on Isla Mujeres and I thought it was beautiful, beginning with this boutique hotel I happened upon. The service was amazing, yes it was windy but Cancun was also, the swimming beach is a block away and shows off the gorgeous sunset. They have a pool and the view is spectacular as the waves hit... More 

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Los Angeles, California
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 3, 2015

Total lack of care and upkeep - gorgeous ocean-view glass on both our patio and the pool was filthy/filmy for most of our stay, the area pool itself unkempt - two of the day beds so beautifully featured on the website are torn, with stuffing spilling out, frayed carpets on the steps in hallway, terribly old plumbing - rooms smell... More 

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London
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 2, 2015

We have just returned after two days at this lovely hotel. The staff were charming and helpful and the hotel chic and intimate. Rooms and overall interior absolutely stunning. The only reason we have given four stars rather than 5 is due to the rooms being rather damp - in need of a de-humidifier. Would definitely go back and recommend.

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Rockwall, Texas
Top Contributor
140 reviews 140 reviews
100 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed April 2, 2015 via mobile

We recently stayed here 3 nights; that was plenty. I enjoyed the visit, but I truly believe the accolades given by Fodors and Trip Advisor are a bit overreaching.. While I don't doubt Secreto was once of the best boutique hotels in Mexico, I seriously doubt that remains the case. The huge rooms are truly an oasis and, yes the... More 

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Boston, Massachusetts
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 17, 2015

We stayed at the Hotel Secreto for 2 nights on the 4th floor. We loved being up high, the room is huge and modern and the outside balcony with daybed is amazing. The grounds are beautiful and we really enjoyed our time. The staff was very friendly and we loved hanging out and ordering room service. The location of this... More 

Was this review helpful? Yes 4
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