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Hotel Secreto

Certificate of Excellence
3.5 of 5
Hotel website
Seccion Rocas Lote 11 | Punta Norte, Isla Mujeres 77400, Mexico
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1 room 1 adult
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285 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I do have an upcoming reservation. Hotel Secreto is unwilling and unaccommodating to work with refunding our hotel reservation. I am currently 22 weeks pregnant and because of the unprecedented threat of the Zika virus, my doctor has advised me to no longer travel to Mexico. Hotel Secreto did not acknowledge my requests via email or facebook, nor did they... More 

Helpful?
2 Thank Courtney M
Baltimore
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful room, wonderful balcony/lanai with its own lounging bed, view towards Cuba, and perfectly quiet. HS was everything we were looking for. The staff was very friendly, and delivered things like buckets of ice and glasses of juice at no cost. If you don't mind the lack of an elevator (they do carry your bags) and restaurant ("town" is one... More 

Helpful?
Thank astroman
Playa del Carmen, Mexico
Level Contributor
176 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came to IM last year & my husband loved it so we ventured back again. I'm so glad we stayed at Hotel Secreto this time & we won't stay anywhere else again! We arrived at the hotel around 1330 & were greeted with welcome drinks. Our room wasn't ready so we hit the town for lunch. We had a... More 

Helpful?
Thank bergdorfblond
nyc
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We've traveled multiple times to Isla but first time at HS. Given that it was New Year's week, choices were limited but chose HS based on photos though I was concerned about some negative reviews. We stayed 5 days (min stay required due to holiday). Pros: Great location, quiet but close to Centro and nice views out of the balcony.... More 

Helpful?
1 Thank traveljunkie411
San Antonio
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent a week at El Secreto and it has spoiled me for other hotels because the service was so amazing. There are only 12 rooms in the hotel, and every room has a wonderful view (although nothing beat the fourth floor balcony view). They provide a great continental breakfast that is delivered to your room upon your request, which... More 

Helpful?
1 Thank qroojen
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 13, 2015 via mobile

nice hotel not more . Lame breakfest, tired staff. We wont come again The spa disnt work Too expensive for what you get The ac is located right above the bed Good location but it doesnt worth the money. Big mistake

Helpful?
1 Thank Sebastian1199
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 3, 2015 via mobile

Really great here, pretty quiet part of season so not that busy in hotel, but lovely service, great lap pool, view overlooking beach from the pool. You're a 3 minute walk from Playa Norte which is easily the best beach on the island. And 2 roads from Hidalgo, the main shopping and restaurant/bar street. We've been to 5 of the... More 

Helpful?
Thank Duncan C
Corona del Mar, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 16, 2015

Very quaint, small hotel near the center of the main drag at the North side of the island. Great bar, very cool and private infinity pool, perfect continental breakfast delivered daily. Location was good, private and tucked away, but still very close to the center of town and the picturesque aqua waters of Playa Norte and all it has to... More 

Helpful?
1 Thank JessicaCahill
Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 10, 2015

This place was just what we needed. Very peaceful and quiet, views out over the ocean and a lovely swimming pool. Five min walk to the gorgeous Playa Norte. It's a small resort, guests were mainly couples. Rooms are huge and so is the bed! It's also super comfortable. You get a yummy little breakfast of coffee, croissants and fruit.... More 

Helpful?
3 Thank aussiegirl23
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 31, 2015

I've stayed here since 2010. Always has the best service, room, and relaxation. Really nicely decorated rooms, awesome staff, and very private! I don't like being in busy resorts. I like to be in a relaxing environment with excellent service so Hotel Secreto is that place for me every time I want to get away from it all! The staff,... More 

Helpful?
Thank Sean G
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