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Casa de los Suenos

Certificate of Excellence
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Hotel packages
Carretera a Garrafon | Fracc. Turquesa lote 9 A y B, Isla Mujeres, Mexico
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1 room 1 guest
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363 Reviews from our TripAdvisor Community

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174
10
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Potomac, Maryland
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We and our two teenagers had two rooms next door to each other on the second floor, Joy and Harmony. They are at the end of a hallway so a private area for families. Both rooms were beautiful, with very nice furniture and amazing balconies facing the sea where we enjoyed the coffee and juice delivered to our doorstep each... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

After a loooong day of travel we arrived at Casa de Los Sueños at 5:30am - 12 hours later than we planned. Everyone took such great care of us. The owner kept in touch with us via texts and arranged for our driver to meet us as soon as we landed-this level of service is rare these days. Upon arrival,... More 

Was this review helpful? Yes 2
West Hollywood, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment my boyfriend and I arrived at Casa de los Suenos we were treated like family. Gonzo's smiling face was the best thing to see after traveling WAY too long due flight crew error. He and all the team were extremely accommodating during our 4 day stay there. The Chef prepared the most fantastic cuisine and would come... More 

Was this review helpful? Yes 3
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my first review and I wanted to share what a special time we had in this beautiful hotel where nothing is too much trouble. The rooms have character and charm and you can appreciate the incredible ocean view from the infinity pool. it's quite simply paradise! It's quiet and peaceful, and yet has great access to a whole... More 

Was this review helpful? Yes 4
San Antonio, Texas
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really enjoyed my stay at Casa de los Suenos. The grounds were nice, the presidential suite was beyond awesome with it's own large pool, courtyard, multiple rooms, great open shower, etc.... The staff was really helpful and were on top of it, remembering things I had forgotten and super helpful with changing itineraries. I will most definitely stay here... More 

Was this review helpful? Yes 3
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My mumm and I stayed in the hotel for 3 days. The hotel and the surrounding area is ok but service and the staff in general at the hotel are unacceptable! the breakfast is nice but not great The front desk and all other staff are not providing service, whatever you need or ask the answer is always NO. when... More 

Was this review helpful? Yes 3
Jade Z, Owner at Casa de los Suenos, responded to this review

Thank you for joining us at Casa de los Suenos. I regret your trip did not meet your expectations. I do want to clarify that none of our rooms, even the Presidential Suite (which is the nicest room on the island) cost $800 USD a night. Not even after taxes. Our concierge strives to meet any request that is within... More 

San Francisco, California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 21, 2015

This island is small, so you'll probably traverse the whole thing a few times after a few days. But you should know that this hotel is not near downtown. You'll probably need to get a taxi each time you want to go into town. It's not a big deal, and it's only ~80 pesos for each trip. The rooms themselves... More 

Was this review helpful? Yes 3
New York City, New York
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 15, 2015

Let's start out with the big picture. I love this place. For the most part the staff has a perpetual shared smile, they are helpful, informative, eager to please, and conscientious. The property and the hotel itself are great. The Four Seasons, this place is not, but the food is solid, there's no pretense, the atmosphere is kicked back and... More 

Was this review helpful? Yes 10
Lloydminster, AB
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 8, 2015

We stayed at this hotel and as with all the other reviews it is great! I thought I would write my review for the dinner under the hotel as I can only imagine how wonderful they would work to create a perfect wedding. Staff is fabulous and worked hard to create a fabulous wedding rehearsal dinner. We ordered the Mayan... More 

Was this review helpful? Yes
Baton Rouge, Louisiana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 8, 2015

Quick trip by ferry from Cancun where we rented a moped to travel to Casa Suenos. Offered cocktail at the painless checkin and quickly entered our spacious room with a king bed and a balcony overlooking water. Restuarant meal was great as well. We actually snorkeled down on the property and had a great experience. Highly recommend.

Was this review helpful? Yes 1
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