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Casa de los Suenos

Certificate of Excellence
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Carretera a Garrafon | Fracc. Turquesa lote 9 A y B, Isla Mujeres, Mexico
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Casa de los Suenos
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    356 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (102)
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    Los Angeles, California
    2 reviews
    1 of 5 stars Reviewed 4 days ago NEW

    My mumm and I stayed in the hotel for 3 days. The hotel and the surrounding area is ok but service and the staff in general at the hotel are unacceptable! the breakfast is nice but not great The front desk and all other staff are not providing service, whatever you need or ask the answer is always NO. when... More 

    Was this review helpful? Yes 1
    Jade Z, Owner at Casa de los Suenos, responded to this review

    Thank you for joining us at Casa de los Suenos. I regret your trip did not meet your expectations. I do want to clarify that none of our rooms, even the Presidential Suite (which is the nicest room on the island) cost $800 USD a night. Not even after taxes. Our concierge strives to meet any request that is within... More 

    San Francisco, California
    Level Contributor
    13 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    This island is small, so you'll probably traverse the whole thing a few times after a few days. But you should know that this hotel is not near downtown. You'll probably need to get a taxi each time you want to go into town. It's not a big deal, and it's only ~80 pesos for each trip. The rooms themselves... More 

    Was this review helpful? Yes 2
    New York City, New York
    1 review
    common_n_hotel_reviews_1bd8 4 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    Let's start out with the big picture. I love this place. For the most part the staff has a perpetual shared smile, they are helpful, informative, eager to please, and conscientious. The property and the hotel itself are great. The Four Seasons, this place is not, but the food is solid, there's no pretense, the atmosphere is kicked back and... More 

    Was this review helpful? Yes 4
    Lloydminster, AB
    Level Contributor
    21 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    We stayed at this hotel and as with all the other reviews it is great! I thought I would write my review for the dinner under the hotel as I can only imagine how wonderful they would work to create a perfect wedding. Staff is fabulous and worked hard to create a fabulous wedding rehearsal dinner. We ordered the Mayan... More 

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    Baton Rouge, Louisiana
    Level Contributor
    15 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    Quick trip by ferry from Cancun where we rented a moped to travel to Casa Suenos. Offered cocktail at the painless checkin and quickly entered our spacious room with a king bed and a balcony overlooking water. Restuarant meal was great as well. We actually snorkeled down on the property and had a great experience. Highly recommend.

    Was this review helpful? Yes 1
    Boston, Massachusetts, United States
    Level Contributor
    12 reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    I had the privilege of spending the day at Casa de los Suenos in May 2015. Our entire experience was out of this world. We were able to spend time at the water park, had some lunch and then had a beautiful dinner at the restaurant. I have lots of food allergies and the kitchen was able to not only... More 

    Was this review helpful? Yes 1
    Boston, Massachusetts
    Level Contributor
    9 reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    3 of 5 stars Reviewed 4 weeks ago

    We were staying only one night on our first trip to Isla Mujeres to see whale sharks on a private boat. We decided to stay at the #1 Trip Advisor-rated Casa de Los Suenos. We found that everything was more average than excellent. We have had similar and even better services at other Yucatan and Quintana Roo hotels of 4-5... More 

    Was this review helpful? Yes 5
    1 review
    5 of 5 stars Reviewed 4 weeks ago

    I struggle to think of one thing my wife and I have been left wanting while staying here. The food and drink is second to none and the hotel staff will accomodate you no matter what. Unbelievable service!

    Was this review helpful? Yes
    Richardson, Texas
    Level Contributor
    6 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    Great memories had fun riding the new avatar. Swim up bar was awesome tasty delicious food and adult beverages mango habanero margaritas yummy all 10 rooms have beach view. Very clean. Bed are so comfy. Decor to match room name. Planning on going next month and taking family members. Thank you Casa De Los Suenos short visit but well worth... More 

    Was this review helpful? Yes
    Rialto, California
    Level Contributor
    9 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    5 of 5 stars Reviewed 5 weeks ago via mobile

    My husband and I stayed at Casa de Los Suenos in Isla Mujeres for only one day because we were staying in Playa del Carmen, wish we had stayed longer. When we first enter the hotel my reaction was WOW!! What a great ocean view they have, same when we entered our room. Rooms are very clean, great view from... More 

    Was this review helpful? Yes 1
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