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All 35 Isla Mujeres hotels

Francis Arlene Hotel

Avenida Guerrero No. 7, Isla Mujeres 77400, Mexico
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Ranked #21 of 35 hotels in Isla Mujeres
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed January 3, 2014
kutepanda Toronto, Canada
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85 people have reviewed this hotel

Traveler rating
    26
    39
    9
    7
    4
See reviews for
7
36
6
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Toronto, Canada
Top Contributor
88 reviews 88 reviews
34 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed January 3, 2014

I have mixed feelings about this hotel. We stayed in a ground level room, with a "balcony" looking out to a parking lot, but a nice view of the courtyard (with mozzies). It is very close to the free to use water dispenser. The room itself is dated, but it has a cold fridge, microwave, a coffee maker, cutlery, plates... More

Was this review helpful? Yes 3
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 23, 2013

We were happy to start our tour through the Yucatan at Francis Arlene. Our room had a balcony, a/c, a queen bed, and large bathroom. We went in the low season, so rates were low, but that added even more to hotel. The courtyard is decorated with plants, palms, and pottery. The hotel is next to the sunrise, and three... More

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 26, 2013

Me and wife had reservations for two nights at Frances Arlene on Isla Mujeres. Upon arrival we almost immediately fell in love with the island. Frances Arlene had nice clean rooms with nice tile floors, came with a small fridge for our drinks, and a cute little balcony. They had a nice courtyard in the middle of Hotel with lots... More

Was this review helpful? Yes 3
Alexandria, Virginia, United States
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

We had room #12, with three double beds. The little balcony outside our door overlooked the hotel courtyard and got the breeze all day. The hotel staff was very polite and friendly. The air conditioning was whisper quiet, but we used it on only three of our nine nights. The beach was only a two-block walk to the north. Restaurants... More

Was this review helpful? Yes 3
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2013 via mobile

We are currently staying in the Frances Arlene-- it is a Jewell here on Isla. We have an interior room -- very large and bright. There is a huge balcony steps away which is hardly ever used so we have had it to ourselves for most of our 11 day stay.The beds are very comfortable. We love the location-- lt... More

Was this review helpful? Yes 3
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 26, 2013

We stayed in room 7 with a balcony, and a very hard mattress. It was very much softened up upon request the next day. Some rooms do not have a very good view so ask where and what. New air conditioners are whisper quiet . Very clean place and family run . Hot water is endless and takes 1 minute... More

Was this review helpful? Yes 3
usa
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 21, 2013

The Francis Arlene is an amazing hotel in a great location close to everything! Restaurants and shops abound within a few steps and the beach is just blocks away. The rooms are immaculate, as is the entry/front desk area. The staff is amazing and helpfull. There is a lovely courtyard and balconies for hanging out with friends. Our room was... More

Was this review helpful? Yes 1
Cancun, Mexico
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 10, 2013

We stayed overnight at Frances Arlene. We visit Isla Mujeres an average of once a month (we live in Cancun). We stayed in room 26, on the third floor. It was the highest of high season and the place we normally stay had become ridiculously expensive. We decided to try Frances Arlene, at $60 USD, and we very satisfied. The... More

Was this review helpful? Yes 2
Winnipeg, Canada
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 1, 2013

My husband and I stayed in this hotel 2 yrs. ago so we are familar with it. We enjoyed it then and so we decided to stay this yr. as well. The owner and the other workers were very helpful. In fact when we were on our last few days, (we stayed there 2 wks.) our cleaning lady thanked me... More

Was this review helpful? Yes 1
Calgary, Canada
Top Contributor
64 reviews 64 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed January 10, 2013

My boyfriend and I were on Isla Mujeres for 3 weeks in december/early january 2013. We extended our stay by a few days and had to move to a different hotel for the last three days of our trip. We chose the Francis Arlene. When we checked in we were given room number 7. It was ridiculously small, had horrible... More

Was this review helpful? Yes 2
gerardo m, Propietario at Francis Arlene Hotel, responded to this review

DEAR GUEST we certainly appreciate your comments, they help us improve our service, due to your comment , we have made changes in the room you mention, and hope to have another oportunity at least visit us. Thank you in advance More

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Additional Information about Francis Arlene Hotel

Also Known As:
Hotel Francis Arlene
Francis Arlene Isla Mujeres
Address: Avenida Guerrero No. 7, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Hotel Style:
Ranked #21 of 35 hotels in Isla Mujeres
Price Range (Based on Average Rates): $
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