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Francis Arlene Hotel

Avenida Guerrero No. 7, Isla Mujeres 77400, Mexico
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1 room 1 guest
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Francis Arlene Hotel
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113 Reviews from our TripAdvisor Community

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Traveler rating
    37
    49
    11
    9
    7
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9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (113)
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    (35)
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Cancun, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We have been visiting Isla Mujeres for many years and have always stayed at Francis Arlene. Since they employed a new front of house manager Rolando Leal the service and the quality of the hotel has gone done hill in all respects. Our last visit was at end of July. The prices have gone up 60% in the last year.... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 2, 2015

The location is great; nice and quiet. The building is quite attractive, and in good condition. However, in the rooms, as of June 2015, the beds are getting very old, as are the sheets and towels. However, for the price, it is hard to complain. Despite being old, everything was still quite clean. The staff were friendly.

Was this review helpful? Yes 1
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 29, 2015

I stay 4 nights at this hotel.It is walking distance to everything. The room was clean and the air was real nice. i had a view of the water from my balcony. the hot water was better than most places that i stayed at in Mexico The gentleman Ranolda has help ful and cheerful.My only problem was i had to... More 

Was this review helpful? Yes 2
Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 26, 2015

This family-owned hotel has been a staple on Isla Mujeres for decades. It is simple, peaceful, and safe. The accommodations are nothing fancy but easy to work with. King bed was comfortable, clean linens every 3 days, refrigerator and AC in room, and access to a purified water dispenser in the interior garden/courtyard. (Just supply your own container.) Book exchange... More 

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Isla Mujeres, Mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 15, 2015

My husband and I enjoyed this hotel. We had an ocean view from the deck in room 15. Good king sized bed, strong quiet a/c, small fridge, TV with english shows and very friendly staff. Close enough to north beach, 5 minute walk and very close to restaurants. Quiet neighborhood. We spent 4 nights and had a great time here.... More 

Was this review helpful? Yes 2
Ann Arbor, Michigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 19, 2015

Called and made a reservation for my family the day before (me, pregnant wife, and 18 month old daughter). When we arrived, we were told by the desk clerk that we were too many for our full size room (king sized bed, separate bath), and that she would not let me speak to the manager or owner. I camped out... More 

Was this review helpful? Yes 3
2 reviews
3 of 5 stars Reviewed April 9, 2015

This hotel is located in a good spot...easy to get to bars/restaurants/playa norte, etc. Had a few problems with the room though. The A/C was so loud that it was unusable...but was quickly repaired once the hotel was notified. The shower, however, was a different story. The bathroom itself was super tiny, which I could deal with given the rate.... More 

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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 2, 2015

Having a nightmare experience in a different hotel, this one is perfect. The room is sweet and colorful, with large comfy bed, clean bathroom (fully functional) and little nice balcony. The location is great! The best thing about it, the price, I got so much less paying double in different places. Highly recommended.

Was this review helpful? Yes 1
Staples ,On
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 25, 2015

the hotel was nice and clean and the people were very friendly and helpful. We would stay there again ,the only down side to it it is right downtown and we like to be in a quiet area . But it is very close to a lot of things downtown .

Was this review helpful? Yes 1
Portland, Oregon
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 21, 2015

We loved our stay at the Francis Arlene. There's a pretty interior garden and our room on the 2nd floor was comfortable and clean with good air-conditioning. The stained glass windows throughout the hotel are fantastic. The location is convenient to north beach and downtown. The hotel is owned and run by a lovely family and we highly recommend it.

Was this review helpful? Yes 2
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