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Na Balam Beach Hotel

Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
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Na Balam Beach Hotel
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599 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Na Balam Beach Hotel
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Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 21, 2012

DO NOT HAVE YOUR WEDDING OR EVENT HERE I put a deposit down to have our wedding at this resort to reserve a block of rooms and the restaurant for the reception. Over a period of a couple of months after putting the deposit down I exchanged a few e-mails with the staff regarding planning of the wedding (food, ceremony,... More 

Was this review helpful? Yes 5
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Mr. Henderson, Like I alrdady explain via email, the problem we had with our system was something we couldn't control and we deeply appologize for all the inconvenience. Since my first email to you advising you about the situation I offer you the refund of your deposit, I have also explained to you the reasons why we had to... More 

Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 21, 2012

First the positives of this small resort. The landscape, layout and "feel" of this property is gorgeous. You have the sense of being far away from the bustle of the center that is in fact only a short walk away. The beachfront is small but quiet and clean, there are free "beach beds" for guests. We stayed in a poolside... More 

Was this review helpful? Yes
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Judy, Many Thanks for your comments, I'll make sure to pass them along to our Restaurant staff we are always trying to improve our service. Regards More 

Seattle
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 15, 2012

We were so happy to have chosen this northern beachfront hotel after seeing the island. Some of the beaches of Isla are not well suited to swimming but this one is magnificent and our room looked out directly onto our lovely beach. The restaurant pavilion sits out on a point of the property affording it a wonderful view and it... More 

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Denver, colorado
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 8, 2012

Na Balam is a very relaxing beachfront paradise! It has fantastic views of the ocean, a great restaurant and bar that is right on the beach as well. It's quiet here, which we found to be perfect. Town is a short walk away if you want some nightlife, etc. Our premium room was very large and had a nice patio... More 

Was this review helpful? Yes 3
Schenectady, New York
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed March 2, 2012

The Na Balam was my first hotel in Mexico. I stayed many years ago, and the hotel has not been upgraded at all. The beach is smaller than it used to be. The service at the front desk is as mediocre as it always was. The rooms have no TV, radio, clock, hair dryer. No one explains the air conditioner... More 

Was this review helpful? Yes 1
Pewaukee, Wisconsin
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 24, 2012

thishotels his hotel is nice in that it has a great location, friendly staff, and authentic feel. some rooms and common areas cold use updating but overall, this hotel has a nice, authentic vibe.

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Vienna, Virginia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 16, 2012

Na Balam was a really REALLY nice experience. Our rooms were really nice, the restaurant was good right next to the ocean. Neat bar there and next door. Yoga was available every day through Lal and Lorrie at Vastu School of Yoga. Wish we could have stayed for a month! Playa del Norte is the only way to go. Quick... More 

Was this review helpful? Yes 2
Trondheim, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 14, 2012

Stayed here for one night in February. The hotel is located on Playa Norte, the best beach on the island. It's a bit worn and doesn't have the facilities of other hotels like in nearby Cancun, but the staff is friendly and the rooms are decent enough. I would recommend that you get the beach view rooms as these are... More 

Was this review helpful? Yes 1
South Windsor, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 5, 2012

had three rooms booked all rooms full of mildew had to stay one night checked out next day. hotel needs serious up dating. would never stay again. over priced for what they offer. a lot better places to stay on Isla Mujeres.

Was this review helpful? Yes 6
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Peter G, I'm sorry that you had such a terrible experience in our hotel, we are indeed doing renovations in our rooms. By next year we expect to have the pool section renovated in more than the 50% of the rooms. We hope you can give us a second chance to change your impression. Best Regards More 

Travelers are raving about these Isla Mujeres hotels

Alhaurin el Grande, Spain
Level Contributor
285 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed January 31, 2012

This hotel is one of the best on Isla Mujeres. The beach is outstanding, white sand and a beautiful garden. It's not a 4* hotel, overpriced as all hotels are in this location on playa northe You pay for the location. Staff friendly and helpful. The restaurang fantastic, spot on the beach. Negative? Lots of mosquitoes and in our room... More 

Was this review helpful? Yes 1
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