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Na Balam Beach Hotel

3.0 of 5 Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
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Na Balam Beach Hotel
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Na Balam Beach Hotel
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521 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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ingolstadt
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 28, 2011

We had a great time here. The hotel is quiet and has a really nice location at the reputedly best beach on the island. Our room was very stylish and perfectly suited our needs, even. The pillows were not very good, though. Helpful staff and good restaurant with great on-beach service. Be carefoul with moscuitos!!

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Navesink, New Jersey
Top Contributor
52 reviews 52 reviews
21 hotel reviews
144 helpful votes 144 helpful votes
2 of 5 stars Reviewed January 25, 2011

We stayed at Na Balam from January 6 - 10. We made arrangements (confirmed with the management TWICE) to have a driver waiting for us at the Cancun airport to take us to the ferry at Puerto Morales. There was no driver, we spent several hours calling the hotel, waiting for a driver who never arrived, getting stopped by the... More

Was this review helpful? Yes 1
Des Moines, Iowa
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 22, 2011

If you would like to read more recent reviews, please go to Na Balam Beach Hotel on Trip Advisor. For some reason, Trip Advisor has not responded to a suggestion to consolidate both Na Balam and Na Balam Beach Hotel reviews. I would recommend this hotel with some reservation. It really has to do with your own level of comfort... More

Was this review helpful? Yes 1
Irvington, New York
Contributor
16 reviews 16 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 21, 2011

This was our second stay at Na Balam, and after reading the negative reviews I was somewhat apprehensive. After staying in one of the ocean-view, second-floor rooms for six nights, here are the facts: The room was spacious, immaculately clean, and very pleasant, with whitewashed walls, white cotton curtains, tile floor, ample storage in dark wood dressers and closet. The... More

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London
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 16, 2011

We stayed at the Na Balam for a week in the second week of January. Upon arrival we immediately regretted having paid in advance for our week as the hotel is nothing like the website describes. First of all the positives - the location is perfect - the beach is beautiful, perfect white sand, the clearest water. Ideal for kids... More

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Newark, DE
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 1, 2011

My husband and I and our two children, ages 8 and 11, spent four nights at Na Balam after five nights at Los Bucaneros (an Isla Mujeres hotel in the middle of town). We loved the relative quiet (though friends staying in another part of the hotel did complain of barking dogs in the night), the cleanliness, the lush setting.... More

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New York City, New York
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed December 27, 2010

While this is a fairly decent (I would say 3 star hotel), which I got a deal on via Expedia.com, I do not recommend it to anyone who is planning to just show up and/or book directly with the hotel. I paid about $100 a night with my deal, but when I arrived at the hotel, I noticed that their... More

Was this review helpful? Yes 2
Bowie, Maryland
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 12, 2010

On the plus side, the general hotel staff was knowledgable and helpful. The service staff including the bartenders, waiters, housekeeping service and reception were very welcoming. The setting was lovely and accessible to the best beaches and restaurants/shopping, Walking distance. I personally had two negative experiences that affected my sleeping comfort. One night, myself and fellow travelers were kept awake... More

Was this review helpful? Yes 1
uk
Contributor
16 reviews 16 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 12, 2010

3 friends travelling with back packs ....dropped in on a ground floorr room with sea view .....Fantastic.... yes the room did have a little smell to it but it is right by the sea and is to be expected in a humid country. we opened the windows used the complimentary shower gels on a few tissues and the breeze blew... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 1, 2010

I really want to give Na Balam a fantastic review, because the staff were wonderful. It was my boyfriend's birthday while we were there, and they went out of their way to help us celebrate it. However, we felt our room had seen better days. We had a private plunge pool on our balcony, which wasn't very clean, a lot... More

Was this review helpful? Yes 2
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Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres

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