We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Na Balam Beach Hotel

Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Na Balam Beach Hotel
Professional photos View all
Browse nearby
Na Balam Beach Hotel
Na Balam Beach Hotel
Na Balam Beach Hotel
Add Photo Write a Review

603 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    208
    188
    91
    50
    66
See reviews for
105
286
19
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (603)
  • Mar-May only
    (183)
  • Jun-Aug only
    (157)
  • Sep-Nov only
    (103)
  • Dec-Feb only
    (160)
All months
There are newer reviews for Na Balam Beach Hotel
See the most recent reviews
DF
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 18, 2012

We were two couples, one room was quite nice, the other one trasshy. AC was broken in our room so it made a terrible noise: it was extremely hot, so we barely slept. No other room was available, so we could not move. The stone bathrooms was nice but not properly cleaned when we arrived, and did not smell well.... More 

Was this review helpful? Yes 6
Management response:

Dear Cecilia, I'm sorry to hear you had so much trouble with your room, we are making changes to improve our services and I hope you can give is a chance to turn this around. Best Regards More 

Brooklyn, New York
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 12, 2012

A wonderfully quiet respite in Isla Mujeres' otherwise touristy, all-inclusive madness. Cool rooms-a/c included-with beautiful views onto the private beach, great restaurant, very helpful staff, reasonable price, etc. It was the perfect ending to our Rivera Mayan Vacation. Rent a golf cart or 'carrito' for $30-$50 and zip around the entire island--it's so gorgeous and you see much more of... More 

Was this review helpful? Yes 2
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Guest, We are very happy to read you had a great vacation, we sincerely hope to see you back soon. Regards More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 12, 2012

Great room! The AC was cold enough to give you the chills. The hotel construction must have been done by the guy who did the treehouse at Disneyland. There were iguanas running around outside and the grounds were impeccably maintained. Every room had a hammock outside and your own personal maid. The restaurant next door (fenix lounge) that serves tapas... More 

Was this review helpful? Yes 4
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Guest, I'll make sure to share your comments with our Restaurant Staff, please let us know via email when are you coming back we have special discounts for our repetitive guests. Regards More 

Redwood City, CA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 27, 2012

Na Balam is situated off the "main drag" so it is quiet and feels peaceful and secluded. The little beach is beautiful and was pretty much deserted during my stay. The rooms are huge and simply furnished. I had a room with a ceiling fan and felt no need for air conditioning. The bathroom has a stone shower with a... More 

Was this review helpful? Yes 2
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Laurae, We are sorry for the noise during your stay, we ask the maintenance staff to start their work not s early and we will keep in mind your comments about the advice of construction. I’ll make sure to bring this to our management in order to keep improving our services. Regards More 

New York City
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 22, 2012

I've been to Na Balam many times over the last twenty years. Last trip was March, 2012 and it continues to amaze me; it's a private paradise that offers the best beach in the Yucatan. As a guest, you can be as private as you wish, or you can party as much as you wish. Proximity to town is an... More 

Was this review helpful? Yes 2
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Juakeen, Thank you very much for keep considering our Hotel your home away from home. We hope to see you back here. Regards More 

Sun Valley, Idaho
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 22, 2012

Thanks for accommodating my new knees~ The rooms are huge! Love the beach and the walk in water~ a great location! very quiet and low key. new restaurant: fenix is a nice shady spot to cool off in the afternoon. There was an incident on the beach in daylight~ someone stole a gals purse and key when she was out... More 

Was this review helpful? Yes 1
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Guest, We are happy your enjoy your vacation and we hope you come back to visit us. thank you for the note on the purse our security staff has placed an extra effort on the beach section. Things like this are not common in our beach. Best Regards More 

London
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed May 20, 2012

This hotel has a great laidback feel to it and the lowrise nature of the building means it doesn't have an overwhelming resort feel to it, like some of the other places on Mujeres. The room was lovely and simple (blue tiled floor, all white paint and linen, good bathroom) although the AC did blast directly onto on of the... More 

Was this review helpful? Yes 2
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Cheery, We thank you very much for your comments, I'll make sure to pass along all your comments to our Managment. Regards More 

Evergreen, Colorado
Level Contributor
107 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 stars Reviewed May 13, 2012

Located on the beautiful Playa del Norte of Isla Mujeres, this boutique hotel of 33 rooms is the place to go if you want quietness, a beautiful tropical beach that is hard to beat anywhere in the world, (if you know one better, please let me know) and good service from food and beverage to water sports and wrapping it... More 

Was this review helpful? Yes 2
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Guest, We thank you very much for your comments and we hope next time to decide to visit us please contact the hotel directly so we can provide you with a special repetitive guest rate. Regards More 

Minneapolis, Minnesota, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 11, 2012

Beautiful beach area, peaceful and comfortable location. Food was overall very delicious. Rooms were spacious however the bed was more like sleeping on a futon mattress. Our shower had hardly any water pressure and the water was cold, so it was hard to clean up. Power went out twice during our stay. Also, lighting in the vanity area was terrible... More 

Was this review helpful? Yes 2

Travelers are raving about these Isla Mujeres hotels

CALIFORNIA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 11, 2012

Wow.....I spent a beautiful, tranquil 2 days in this charming hotel......a boutique hotel with all the amenities. My room was on the pool side....roomy, clean and quiet. A quick cross the road to the beautiful beach and restaurant. The restaurant has wifi and good food......... I recommend the fish tacos....the best I've ever had. All the staff are courteous and... More 

Was this review helpful? Yes 2
Gabriela Z, Manager at Na Balam Beach Hotel, responded to this review

Dear Guest, Many thanks for your comments, we will be happy to see you back here. Regards More 

Questions? Get answers from hotel staff and past guests. Ask a question

361 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (334)
Viewed
Room/suite (42)
Viewed
Dining (40)
Viewed
Hotel & grounds (55)
Viewed
Pool/beach area (92)
Viewed
View from room (20)
Viewed
Bathroom (4)
Viewed
Family/play areas (1)
Viewed
Business center/function rooms (1)
Viewed
Other (79)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Pool/beach area (7)
Viewed
Room/suite (4)
Viewed
Dining (4)
Viewed
Hotel & grounds (7)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Isla Mujeres hotels
0.2 mi away
Ixchel Beach Hotel
Ixchel Beach Hotel
#7 of 36 in Isla Mujeres
4.5 of 5 stars 941 reviews
2.1 mi away
Zoetry Villa Rolandi Isla Mujeres Cancun
0.3 mi away
Nautibeach Condos
Nautibeach Condos
#4 of 36 in Isla Mujeres
4.5 of 5 stars 443 reviews
Show Prices
Show Prices
Show Prices
4.0 mi away
Casa de los Suenos
Casa de los Suenos
#2 of 36 in Isla Mujeres
4.5 of 5 stars 354 reviews
0.6 mi away
Hotel Bahia Chac Chi
Hotel Bahia Chac Chi
#9 of 36 in Isla Mujeres
4.5 of 5 stars 246 reviews
0.1 mi away
Mia Reef Isla Mujeres
Mia Reef Isla Mujeres
#28 of 36 in Isla Mujeres
3.5 of 5 stars 1,158 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay