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All 35 Isla Mujeres hotels

Na Balam Beach Hotel

3.0 of 5 Hotel   |   Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
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Ranked #17 of 35 hotels in Isla Mujeres
A recent review
5 of 5 stars Reviewed September 26, 2010
amycolorado Boulder, Colorado
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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There are newer reviews for Na Balam Beach Hotel
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Boulder, Colorado
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 26, 2010

We didn't stay here (We stayed at Secreto, just a short walk away), but we dined one night on the beach restaurant of Hotel Na Balam, which was the most romantic waterfront dining of our trip to Isla Mujeres. My recommendation is to skip dining at the Sunset Grill (with cheesy American beach singer-songwriters "entertaining" the diners), and instead eat... More

Was this review helpful? Yes 1
Mountlake Terrace, Washington
14 reviews 14 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 6, 2010

Great hotel, right on the beach. Nice clean, very large, spacious rooms with air conditioning and ceiling fans. Great beds and umbrellas on the beach. Walk down the beach to great little beach restaurants or eat at the hotel reataurant. Hotel restaurant is a little expensive, but almost worth it for the view. The beds are a little hard, but... More

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los angeles
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 10, 2010

If you're looking for a comforatable stay with responsive staff or caring owernship with authentic Mexican taste, this is not the place for you. We've gone to the Nabalam twice in 3 years. 1st stay was for 8 days. This one was for 11 days. Our 1st stay was marginably better, but in peak season, so also twice as much.... More

Was this review helpful? Yes 4
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2010

We honestly can't understand some of the not-so-positive reviews about Na Balam after we spent six wonderful days there in early July. We are well traveled and have already seen lots of amazing places! Na Balam for sure is one of it and we loved it! The staff was super friendly and helpful, our rooms were wonderful (and very very... More

Was this review helpful? Yes 1
Rome, Italy
2 reviews
4 of 5 stars Reviewed July 24, 2010

We stayed here for our honeymoon and while our first impression was not the best... we arrived in the pouring rain, the rain had come into our bedroom creating a small lake and it took someone 24 hours to fix this situation. However fix it they did as our room was kept so clean for the next 4 days, we... More

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London, United Kingdom
20 reviews 20 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed June 27, 2010

I was really looking forward to staying here after seeing the website, but the reality of the place falls short. Our room was so dirty (stained mirrors and sinks, dirty floors, dirty walls, dirty shower) and finished off by an air conditioning unit that was shaking and whistling, we had to go back down to reception to ask for another... More

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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 23, 2010

My husband and I started our honeymoon in Na Balam, we stayed in one of the suites. The room was lovely, large and bright, it also had a hammock which we loved! Our patio area was pretty but we would have preferred if it was not shared with the other suites. The staff were friendly and the beach was great.... More

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Hartford, Connecticut
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2010

This is an addendum to my previous review. I inadvertently left my jacket at the hotel and one of the front desk staff, Fernanda, went to great lengths to send it back to me in a safe and secure manner. She and Adriana were both extremely patient and pleasant whenever I called (which was often) to help facilitate the return... More

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portland, maine
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 23, 2010

Our family, including 5 adults and 2 infants, stayed at Na Balam in mid-April. It is a great spot. The hotel location is the best on the island, the beach is clean and very gradual, our rooms had gorgeous views of the water, the staff friendly and helpful, and the food delicious. The only ill during our entire stay was... More

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Hartford, Connecticut
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2010

My son and I spent 9 days at the Na Balam and we were thrilled with the beauty and cleanliness of the room, the impeccable, friendly service and the excellent food. The staff all spoke English fluently and were extremely helpful, the yoga classes were wonderful and I haven't slept that well or relaxed that much in more than 15... More

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Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Na Balam Beach Hotel 3*
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres

282 photos of this hotel

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View from room (18)
Hotel & grounds (32)
Pool/beach area (71)
Dining (29)
Room/suite (34)
Bathroom (4)
Family/play areas (1)
Other (67)

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Pool/beach area (7)
Room/suite (4)
Dining (4)
Hotel & grounds (7)
Other (5)


Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style
#6 On the Beach Hotel in Isla Mujeres #6 Spa Hotel in Isla Mujeres
Hotel Class
Official Description (provided by the hotel)
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 
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