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Na Balam Beach Hotel

3.0 of 5 Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
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Na Balam Beach Hotel
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549 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Na Balam Beach Hotel
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Long Beach, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 14, 2011

For the price of na balam, my girlfriend and I expected a relaxing beach front experience with basic attentiveness to our needs. By the end of our four night stay, we would cringe every time we had a question or ask for assistance. In a nutshell, I couldn't differentiate if it was rudeness, they just don't care, or I guess... More 

Was this review helpful? Yes 2
Costa Mesa, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 14, 2011

We booked na balam for a much needed break for our hectic schedules. We thought the price for our stay would ensure that our basic needs would be catered to. To start off, their shuttle never picked us up from the airport. We spent a small fortune getting there because we hadn't researched how to get there. Once we got... More 

Was this review helpful? Yes 4
Gabriela Z, Gerente at Na Balam Beach Hotel, responded to this review

Dear Guest, I would like to apologize for the inconvenience you had during your stay. Regarding the Transportation company, like you probably know it is an external company and with all the affluence of passengers coming the sign with your names maybe it was not big enough or clear enough for you to see. We will create a better way... More 

Playa Del Carmen
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2011

I've been there for 4 nights, and to be honnest i didnt want to leave !!! , So peaceful place , staff very helpful and professsional, very thoughtful all the time, my stay was just perfect and the restaurant where i ate evry day 3 times a day was fine cuisine and very tasteful as i am from france i... More 

Was this review helpful? Yes 1
Gabriela Z, Gerente at Na Balam Beach Hotel, responded to this review

We thank you very much for your visit and hope you can come back again. Regards More 

NYC
1 review
5 of 5 stars Reviewed December 12, 2011

Na Balam is a fun little inexpensive hotel that is on the north side of the island. It has a yoga studio and a hip little restaurant. If u don't care about 4star service and wanna chill out on the coolest little island this is ur place. Food is great, people awesome, nightlife fun, beach spectacular. The peeps running this... More 

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Hermosa Beach, California
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 30, 2011

If your looking for a Ritz/Four Seasons Experience, please go to Cancun... this hotel and island is not what you're looking for. If you seek a sandy worldclass beach, a sleepy, friendly island, comfortable, clean, authentic rooms, wonderful service, the best food on the island and reasonable prices... this is the place. Some rooms have TV's, some don't (who come's... More 

Was this review helpful? Yes 2
Gabriela Z, Gerente at Na Balam Beach Hotel, responded to this review

Dear Robert, Thank you very much for your visit and you are more than welcome to come back to your home away from home. See you soon. More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 23, 2011

Yoga was wonderful, amazing teacher in the satcitananda style. No hot water, a dribble of lukewarm from the showe and "jacuzzi" tub, not what we expected for the price. The construction noises were so loud, we couldn't be anywhere near our room from 8:30am-5:00 pm.

Was this review helpful? Yes 2
Burlington, Vermont
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2011

Na Balam hotel is a gem on Isla Mujeres; its name literally translates to House of the Jaguar. Amidst the bustling little downtown of Isla Mujeres, this hotel has a delightfully remote, luscious, jungle-like feeling about it. Na Balam makes it easy to feel as if you've escaped the worries of the world. This happens to be the 1st resort... More 

Was this review helpful? Yes 1
Reading, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 6, 2011

This hotel is recommended as top of the range by Lonely Planet, don't believe it. It is mid range at a push. We stayed in the amazing Villa Rolandi and were treated like royalty, we then moved to Na Balam and were disappointed. They messed up the king size room we had reserved and we ended up sleeping in separate... More 

Was this review helpful? Yes 1
Copenhagen, Denmark
Contributor
18 reviews 18 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 24, 2011

We had a wonderful stay at Na Balam. Very nice rooms, good service, delicious food and a worldclass beach. A bit out of season in mid October so it was very quiet, but with sunny weather and crystal clear water. We enjoied the traquility. It is the first time for very long we have been in a luxury hotel room... More 

Was this review helpful? Yes 2
Elizabeth City, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 13, 2011

I had booked the trip as a 5 day getaway for myself and my GF. I have been to the island on several other occasions on sailfishing trips with a few friends during the busy Feb-Mar season. We normally stay at Ixchel, which we have always been pleased with, but I chose Na Balam for this trip as it seemed... More 

Was this review helpful? Yes 1
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Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Hotel Style:
#6 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres

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