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All 35 Isla Mujeres hotels

Na Balam Beach Hotel

3.0 of 5 Hotel   |   Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
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Ranked #18 of 35 hotels in Isla Mujeres
A recent review
5 of 5 stars reviewed yesterday
Hannah D Madrid, Madrid, Spain
  • Reviews (495)
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495 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
Madrid, Madrid, Spain
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

A beautiful hotel at the quiet end of the island's most beautiful beach. The hotel blends nicely into the landscape and is not an eyesore (unlike the ugly Mia Hotel which can be seen from the beach). Guests have access to the beach facilities for free and it felt like we had the beach almost to ourselves - apparently this... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 days ago NEW

We've just spent a week at the Na Balam after coming down from a week tour through Michigan, US. Our only goal for the week was to relax and enjoy the beach which worked out perfectly well. We were very happy with the service, room and the beach. What we realised was that we were actually lucky for the beach... More

Was this review helpful? Yes 2
Winston Salem, North Carolina
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Na Balam takes all cares and worries away with one of the most pristine beaches in the world along with accomodations that are comfortable and soothing to the spirit. Yoga classes are offered on the property along with some of the nicest staff you ever meet. Israel is our #1 man at the front desk and we give gratitude every... More

Was this review helpful? Yes 2
Rockville, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Na Balaam boasts of a privileged beachfront setting - and it is true that the location is awesome. Boutique hotel? - NOT. Although I can imagine that it was originally built to be meant as a boutique property with a small number of rooms and a beautiful setting. An ocean front room (some are called ocean view suite with plunge... More

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My wife and I came with her sister and mother to Na Balam and I don't imagine we will return. First, their pictures of Caribbean peace and solitude are misleading as the area is significantly more developed. We had a smaller room one night and a suite three more nights. The first room had a stale smell that never went... More

Was this review helpful? Yes 3
New York City, New York
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I just came back on a trip to Isla Mujeres for my mother's and sister's birthdays, and this hotel made our vacation far less than perfect. The short story: the manager is dishonest and cheap, the atmosphere is not relaxing, and the quality of the hotel is not worth the price. I DO NOT RECOMMEND this hotel, which is neither... More

Was this review helpful? Yes 3
Duvall, Washington
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The views were great, rooms were comfortable and clean, except the persistent scent of sewage in the bathroom if the door was left closed. beach the room looked onto was great for wading or swimming and for viewing rays basking in the shallow water. The staff refused to let us check in until 3 even though the room was empty... More

Was this review helpful? Yes 2
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We just got back from a 4 night stay at Na Balam & first time to Isla Mujeres. If you are looking for a 4-5 star experience, I am not sure it exists on the island at all. We travel often & love simple, boutique hotels and never expect or want anything too luxurious/outrageous (and have very simple expectations). Overall... More

Was this review helpful? Yes 7
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

i have stayed here many times and love it. The restaurant gets better every year and the staff are friendly and helpful. If you like tranquility (most of the time) tropical surroundings along with probably the best beach there is (certainly on Isla Mujeres) you will love it.

Was this review helpful? Yes 4
Parrita, Costa Rica
11 reviews 11 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 27, 2014

My husband and I visit Isla multiple times a year. We came down this June for our wedding and decided to book a room at Na Balam for the night of our wedding. We paid over $400 USD for our room and it was a disaster! They first promised us early check in so that I could get ready there... More

Was this review helpful? Yes 8
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Additional Information about Na Balam Beach Hotel

Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Na Balam Beach Hotel 3*
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres

285 photos of this hotel

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Pool/beach area (73)
Room/suite (35)
View from room (18)
Hotel & grounds (32)
Dining (29)
Bathroom (4)
Family/play areas (1)
Business center/function rooms (1)
Other (66)

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Pool/beach area (7)
Room/suite (4)
Dining (4)
Hotel & grounds (7)
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Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Airport Transportation
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#6 On the Beach Hotel in Isla Mujeres #6 Spa Hotel in Isla Mujeres
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Official Description (provided by the hotel)
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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