My husband and I just returned from our amazing wedding at Na Balam and are still floating off the earth! We had a fabulous time, our guests were so happy, and everything was perfect. We would recommend Na Balam a thousand times over to anyone who wanted to have a romantic destintation wedding. All of the staff at Na Balam... more

We recently were married at the Nabalam in Isla Mujeres dec 2008, if we were to do it again i would spend the extra $1000.00 and invest in a seperate wedding planner outside of the Hotel and do yourself a big favor and stay clear of Patiricia the wedding planner that the Nabalam includes with wedding packages. We thought it... more

Our vacation there was awesome. Had the best beach on the entire island. The staff worked daytime catering to our needs and served lunch on the beach under shady umbrellas, in the evening dinner on the outside deck watching the sun set was romantic & delicious food. it was amazing. I would suggest getting reservations through the hotel front desk... more

There's just something wonderful about waking up and having fresh fruit, fresh baked bread and hot coffee under the shade of a palapa, toes digging into the sand as you gaze across the beautiful blue green water. As soon as we stepped into the open registration area the stresses of the wedding preparations and the long flights and layovers just... more

On 9/19/2008 I sent my credit card authorization form, with the stipulation to charge my depost and the rest would be due on completion of my stay. Luis Sanchez Rodriguez (Reservations Manager) then charged my card the entire amount. I then proceeded to attempt to rectify the situation to no avail. Luis would no longer return a call or an... more

I call to this hotel and telephone rings and rings several times and nobody answer after several times and then the call get through, I ask for reservations then I spoke with a gentleman Sanchez, and I asked some questions he was very rude, I gave him my email address and he never reply me so I think he is... more

BOOKING AND CHECK-IN We booked via email about 3 months in advance. Although we arrived before check-in time and did not expect our room to be ready, we were not able to check-in until 1 1/2 hours AFTER posted check-in time. The price we paid was pegged to the US$ so even though the dollar gained strength during our short... more

We just returned 2 weeks ago from our wedding and stay at Na Balam. We're still missing the island AND the hotel. 22 of our guests stayed at the hotel too and all of them have told us that will be returning to Isla and specifically to NA BALAM. I've read the other reviews, the good and the bad. I... more

We arrived at the hotel after 6 months of phone calls and reservations only to find that our rooms were not available. We were traveling with another couple, and they attempted to put us in a suite on the second floor next to the road. When we commented that the suite had only one bed, they brought a wooden pallet... more