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Hotel El Caracol

Av. Matamoros No. 5, Isla Mujeres 77400, Mexico
Hotel amenities
Hotel El Caracol
Best prices for: 1 room 1 guest
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15 reviews from our community

Traveler rating
    0
    3
    3
    2
    7
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2
5
3
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
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    (15)
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    (7)
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    (2)
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    (4)
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Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed November 14, 2012

Don't be lured in by its "bargain price". The Hotel is old and terribly run down, we had 2 separate poky rooms with no windows to the outside world. The rooms and bathrooms were tidy enough but the bed linens and pillows are old and dingy. The staff didn't really care about anything, our light blew leaving our room (due... More 

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Stockholm, Sweden
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 19, 2012

I put a few photos to show the state of my room at this hotel. As you see the place looks old and nott too clean. The sheets were clean though and there was a cleaning lady who did a very quick cleaning every day. Very central location too.

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Bucharest, Romania
Top Contributor
145 reviews 145 reviews
32 hotel reviews
147 helpful votes 147 helpful votes
2 of 5 stars Reviewed June 19, 2011

For starters this place was absolutely filthy. The floor hadn't been swept, or at least not very well at all. There was a cigarette butt in plain sight against one of the walls, and black dirt and large dust bunnies were everywhere. The bathroom absolutely reeked, and a quick inspection revealed why: There was mold EVERYWHERE. All over one wall,... More 

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Vancouver
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 3, 2011

Stayed here for 2 weeks (until my deposit ran out) in January. It definitely did not live up to its web site. The whole place (rooms, communal kitchen, and lounge areas) need a thorough cleaning and garbage pick-up. It was not at all quiet - next door a disco ran all night on the week-ends and the restaurant nearby played... More 

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Paris
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 10, 2010

I read very few about this hotel and wanted to have a try. Very well located, you're in the middle of everything: The main tourist street is a few steps from the Caracol door. The owner looks a bit like Beatlejuice but he is very kind and gives a good welcome. The rooms are no very big, but we had... More 

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