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All 29 Isla Mujeres B&Bs / inns

Hotel Xbulu-Ha

2.0 of 5 Small Hotel   |   Calle Vicente Guerrero #4 | Col. Centro, Isla Mujeres 77400, Mexico
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Hotel Xbulu-Ha
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92%
Ranked #11 of 29 Isla Mujeres B&B and Inns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Kim M Regina, Canada
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  • Reviews (103)
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103 people have reviewed this hotel

Traveler rating
    61
    35
    2
    2
    3
See reviews for
15
45
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2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Regina, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We have been staying at Xbulu-Ha Hotel for the last five years. From the first day of our first stay this place has felt like home away from home. Gabriel the owner manager has provided the best service we have ever had at any hotel. He goes well out of his way to ensure that his guests are comfortable. Gabriel's... More

Was this review helpful? Yes
Windsor, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have found this to be a very friendly and reliable place to stay. Whenever I return to the Island I make it a point to stay here. It is a low to moderately priced Hotel with very friendly staff who try hard to satisfy any reasonable demand. The owner of the business, Gabriel, is a true gentleman who deals... More

Was this review helpful? Yes 2
Green Cove Springs, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We are avid scuba divers so we tend to put our money into the diving and go with budget lodgings. That said, budget-priced Hotel Xbulu-Ha is a cut or two above the usual BDA (basic diver accommodations). It is safe and conveniently located right around the corner from two of the islands' best dive operators. The rooms are clean, simply... More

Was this review helpful? Yes 2
Taos Ski Valley, New Mexico
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Avoid this place like the plague. I stayed there one night. My seatic nerve gave out, I tripped and started bleeding. I needed to go to the Hospital . When I returned My luggage was locked up until I paid $ 120 for blood on their motel sheets. I had a Docters notice of a concussion. This place is a... More

Was this review helpful? Yes
hotelxbuluha, Director General at Hotel Xbulu-Ha, responded to this review

It is a shame that this guest think this about the hotel, my staff and me. But that person forgot telling this: - She drank some drug with a bottle of alcohol (Vodka). - My employee found her on the floor and laid her down on the bed. - I called Red Cross because she was in very bad conditions.... More

Port Coquitlam
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My friend and I stayed at Xbulu Ha for 2 weeks in February this year. We felt very comfortable and safe as 2 women travelling here for the 1st time. The owner and his family made us feel so welcome. It was clean, reasonably priced,comfortable and close to everything. I would recommend it to anyone looking for a wonderful reliable... More

Was this review helpful? Yes 5
Kansas City, Kansas
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean, friendly and safe place to stay. Offered all we needed for our visit. Would consider staying here again next year! There is construction going on which was a little noisy during the day and the WIFI was a little spotty...but we didn't go to the island to hang out in our room...so it was perfectly fine! Also, Gabriel... More

Was this review helpful? Yes 4
Lenexa, Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 2, 2014

I have stayed at Xbulu-Ha many times and each time is better than the last! Gabriel is always trying to make improvements. The staff is wonderful. Juan Carlos looks out for the guests and Angelica is super helpful and does a great job on the rooms. The location is great - 6-7 minute walk to North Beach, one block off... More

Review collected in partnership with this hotel

Was this review helpful? Yes 6
hotelxbuluha, Director General at Hotel Xbulu-Ha, responded to this review

and I have new projects to improve the hotel service and give the guest more and better facilities. More

toronto
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 1, 2014

My wife and I stayed at Hotel Xbulu-Ha last April and had a great stay at this budget hotel. The staff were great and the few small issues we had with room were dealt with quickly and efficiently. We are looking forward to our return to Hotel Xbulu-Ha next March. John & Nina

Was this review helpful? Yes 2
Vancouver, Canada
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed May 24, 2014

I was shocked to find such terrible conditions and customer service after reading the reviews. Staff are very rude and unhelpful, rooms are very noisy and smell bad. The hotel is undergoing construction. The towels and sheets are full of stains and holes. Wifi is very unreliable. Even for a two star hotel this is very bad. There are much... More

Was this review helpful? Yes
hotelxbuluha, Gerente at Hotel Xbulu-Ha, responded to this review

I know you and your other friends are very angry with the hotel and with my staff, becuase you did not want to pay for a room you used. More

Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed May 19, 2014

Terrible service. Rooms flood. Musky smell. Clogged shower drains. Still under construction. Unfriendly receptionist. Greedy maids. Wifi hardly works. Prejudice owner who demands to be spoken to in Spanish. I came here for my birthday. I had reasonable expectations for this hotel since it is only a two star hotel, but the rooms and service were far below. At arrival... More

Was this review helpful? Yes 3
hotelxbuluha, Director General at Hotel Xbulu-Ha, responded to this review

I can only say that this guest refused to pay for a service that used. However it is not fair that this person writes the same commet twice. More

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Additional Information about Hotel Xbulu-Ha

Address: Calle Vicente Guerrero #4 | Col. Centro, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Xbulu-Ha 2*
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98 photos of this hotel

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Hotel Xbulu-Ha is like your second home in your vacation. The staff is always ready to help you in what you need. The hotel is located in Isla Mujeres downtown. Both the ferry and north beach are no more than 5 min walking from the hotel. Also in two blocks you are in Hidalgo street where the restaurants and bars are. So you are close to have fun, but far to do not be disturbed with the noise. Hotel Xbulu-Ha has WiFi, beach towels and chair for the beach as complimentary service. ... more   less 
Number of rooms
11

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