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All 35 Isla Mujeres hotels

Privilege Aluxes

4.0 of 5 Resort (All-Inclusive)   |   Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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Privilege Aluxes
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Ranked #5 of 35 Hotels in Isla Mujeres
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed March 24, 2011
msslt1971 Richmond, VA
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1,810 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Privilege Aluxes
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Richmond, VA
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 24, 2011

I just returned from a weeks vacation at Privilege. I was a bit weary over some of the post that were negative. Once inside the hotel and interacted with the staff, I knew I was in for a great week. From the moment I arrived, everyone went out of their way to ensure my comfort and satisfaction was the utmost... More 

Was this review helpful? Yes 1
Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2011

My husband and I traveled to isla for the 1st time March 11th-18th for our Anniversary and stayed at Privileges. This was our 1st time on Isla and the island did not disappoint, it was every bit as wonderful as we could have imagined. After reading some not so amazing reviews of the hotel prior to leaving we began to... More 

Was this review helpful? Yes 1
Sarnia, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2011

This was my first trip to Mexico and I am so glad that it was here....we took a quick trip by ferry from Cancun to the island and a short taxi ride to the hotel....the weather was great with no rain at all....the front desk people were very friendly and the staff was most accommodating to all our needs......I found... More 

Was this review helpful? Yes 2
Brunswick, Maine
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 20, 2011

I have read several reviews for Privilege and found the negative ones to be unlike the vacation my boyfriend and I experienced. While all was not perfect, our overall stay was very positive. The beds were very firm, but I did not experience any discomfort. In fact, my back and neck felt better than usual throughout our stay. We had... More 

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed March 17, 2011

We booked our Honeymoon through a deal with Travel by Jen. The hotel was beautiful and we had a superior room and upgraded to a platinum suite the last night. We loved eating at the Thai restaurant and getting room service. The beach restaurant, I would recommend their guacamole and margaritas, was also tasty. The buffet was our least favorite,... More 

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Hoboken, New Jersey
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 14, 2011

My wife and I traveled to Isla Mujeres and stayed at the Privilege Aluxes from March 3, 2011 through March 7, 2011. We are in our early 30s, and it was our first time on the Island. We have been to Mexico and the Caribbean a handful of previous times. I had booked the Presidential Suite through the hotel's website,... More 

Was this review helpful? Yes 3
PrivilegeIslaMujeres, Quality Control at Privilege Aluxes, responded to this review

A thank you note for this review on behalf our management & staff. We appreciate you taking the time to talk about our hotel. We are very pleased that you have enjoyed your stay, and have recommend to other fellow travelers. We look forward to have you back visiting PA in the near future. On two small notes, & as... More 

Isla Mujeres, Mexico
Top Contributor
80 reviews 80 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed March 14, 2011

My wife and I came on an all-inclusive trip and the hotel (even though not full) would not let us check in at 2pm (when we arrived) because their policy says no check ins until 3pm. My biggest complaint is the food is not even up to all-inclusive standards. Breakfast is so so, coffee is not hot (ever). Had lunch... More 

Was this review helpful? Yes 3
Minneapolis, Minnesota
1 review
4 of 5 stars Reviewed March 13, 2011

General: From the beginning of arriving at Aluxes the experience was very enjoyable and relaxing. The entire staff at the hotel was very friendly and excited to serve you. The wait staff at Café Dal Mar (the café at the beach) was great, they were always coming up to you to make sure you always had a drink in your... More 

Was this review helpful? Yes
PrivilegeIslaMujeres, Quality Control at Privilege Aluxes, responded to this review

Dear Reviewer, We would like to thank you for sharing your experience about our hotel. We are very pleased that you have enjoyed your stay, and look forward to have you back with us soon. We are paying special attention to the notes that you mentioned and will do our best to improve it for your total satisfaction. More 

Rensselaer IN
Top Contributor
87 reviews 87 reviews
16 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 9, 2011

We stayed 5 nights here and we had a great time. We had a grand suite so our room had a living room, and a bedroom. Jaquizzi on the porch and small kitchen area with no utensils. The rooms are nice but a bit empty. Our living room was very large and could have really used a dining table. The... More 

Was this review helpful? Yes 1
Stoney Creek, Ontario
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 9, 2011

BE CAREFUL! I slipped flat on my butt walking up to the resort to check in our very first day. And that wasnt the last. Many times through the vacation I slipped but caught myself. The sidewalks and walkways in around the resort are very slippery and even more slippery when wet. Spent most of my vacation hobbleing around with... More 

Was this review helpful? Yes 2
PrivilegeIslaMujeres, Quality Control at Privilege Aluxes, responded to this review

Dear Reviewer, The management at Privilege Hotels would like to thank you for your review. It helps us to improve our work. We apologize for any inconveniences during your stay due to the slippery surfaces in some areas. We are from now on using a new product to polish our floors & as well a different anti slippery finishing product.... More 

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(75)
  • Room service(36)
  • Breakfast buffet(30)
  • Pool bar(30)
  • Cafe Del(21)
  • Very nice(19)
  • Ocean views(16)
  • Very good(11)
  • Playa Norte(11)
  • Platinum suite(10)

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
#3 Spa Hotel in Isla Mujeres

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