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All 35 Isla Mujeres hotels

Privilege Aluxes

4.0 of 5 Resort (All-Inclusive)   |   Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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Privilege Aluxes
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87%
Ranked #6 of 35 hotels in Isla Mujeres
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
GingerCouple Saint Paul, Minnesota
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1,635 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Paul, Minnesota
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at PA in March, 2014 to check it out as a potential location for our wedding. We LOVED it! We have stayed at other all-inclusives and this one is a notch above. We love the intimate atmosphere. Sure, there are only a couple pools, bars, and restaurants but what they lack in quantity, they make up for in... More

Was this review helpful? Yes 2
Raleigh, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Ok before I go into the pros and cons, let me be clear about this resort. This is not the resort for binge drinking and partying all night. People travel to Cancun expecting raves all night should stay in Cancun Proper, not Isla Mujeres. With that said: I had a great time. it drizzled one of the five days we... More

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the service we are offering. We were delighted to see you that you enjoyed the food in our restaurants and received a good service from our staff. We would agree we are in a fantastic location to enjoy the best beach and local laid-back... More

Ocean City, Maryland
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here October 2012. We loved the room. The waiters were wonderful. Our one complaint would be the lobby staff was not happy - ever. They always had an attitude like you were bothering them. It also took hours if you requested something such as a towel or if you needed them to unlock your safe. I do mean... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your feedback. The rates that we have online are not fixed and they change depending on the occupancy, our offers are real discounts and we do not rise the rates when we have a promotion. If you see an increase in the prices it is because there was an increase in the occupancy but we... More

Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We visited in June and I think my disappointment came from the fact that I was expecting this resort to be something it wasn't. We had only stayed all inclusive at the large resort chains in Playa Del Carmen. They have everything you could want and more all the time! This is not that resort. The food options are very... More

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your opinion, at Privilege we are always working to improve our services and facilities and the best way is listening to you. Thanks to opinions like yours we are in constantly improvement and growth. We are a laid-back hotel in a relaxing area and we are sorry we could not reach your expectations. We would love to... More

Destrehan, Louisiana
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed at Privilege Aluxes in June. Overall it was a very good place with some minor complaints. Service was good for the most part though a couple times we had to follow up on requests for more towels with a second phone call. Adrian was extremely helpful with just about everything we could ask for and... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We want to do everything in our power to satisfy all guest's and we are glad to read that overall you had a good experience with... More

Harrisburg, Pennsylvania, United States
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just returned after a 7 day stay here. Location: This is in a perfect spot. From the ferry terminal it is a short 10 minuted walk or a 2 min, $4 cab ride with luggage. It sits right on north beach which is one of the best on the island. It is walking distance to town with many great... More

Was this review helpful? Yes 6
Privilege A, Social Media at Privilege Aluxes, responded to this review

We very much appreciate your feedback regarding your stay at Privilege Aluxes. It is a pleasure to receive your comments about this positive experience with us, from te restaurants and hotel´sfacilities & service to the great location where we are situated. Looking forward to welcoming you again in the near future. More

Hiawatha, Iowa
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second trip to PA and again we loved the excellent service, boutique hotel environment, rooms, views, pool bar and most of all the beach! Cannot rave enough about the beach quality, access to loungers and beach beds, and the cabana service. Special accolades to Antonio who made our days on the beach enjoyable with his humor and... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your preference and your wonderful review. It is a pleasure for us to know that our guests feel at home at Privilegel The whole team sends their warm regards to you and we hope that we will have the pleasure to host you soon again in the near future. More

Florida
Contributor
18 reviews 18 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really enjoy traveling to Mexico, but some of our favorite places are now overcrowded, overly "touristy," or just too much of a hassle to get to from Florida. The PA was none of those things. It was easy to get to. The shuttle was painless, the ferry was easy (about $12pp R/T), and we walked from the ferry terminal.... More

Was this review helpful? Yes 7
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to post your kind comments on TripAdvisor, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers. We are glad that you enjoyed your stay, this beautiful island and its laid-back vibe and we look forward to... More

Kansas City, Missouri
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were initially disappointed with the resort but changed our opinion throughout the stay. It is not as fancy or upscale as others we have stayed at in Cancun and surrounding areas but it is hard to complain about this resort. The food was very good, Satay restaurant was fantastic, the breakfast buffet was just ok. Beach food was great.... More

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for giving us the opportunity to offer you a nice vacation. We really appreciate when one of our guests spend some minutes letting know their good experiences and recommendations to the Trip Advisor readers. It is a pleasure to know that you enjoyed your stay. We hope we will have the opportunity to see you soon... More

Richmond, Virginia
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here from the 18th of June till the 25th and all I can say is WOW...You cant ask for a better place to stay. From the ease of check in to check out. Everything was just perfect. From the start we had Cecilia check us in and that was just smooth as silk, while of... More

Was this review helpful? Yes 5
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your kind words. We truly appreciate your mention to or staff as we believe in great experiences and that includes the experience our customers have with us. Excellent customer service is at the core of what we do. We are delighted to read that you enjoyed at Privilege Aluxes and had a great time. Looking... More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(75)
  • Room service(36)
  • Breakfast buffet(30)
  • Pool bar(30)
  • Cafe Del(21)
  • Very nice(19)
  • Ocean views(16)
  • Very good(11)
  • Playa Norte(11)
  • Platinum suite(10)

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#3 Luxury Hotel in Isla Mujeres #4 Spa Hotel in Isla Mujeres #6 Top resorts Hotel in Isla Mujeres
Hotel Class
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 
Number of rooms
124

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