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All 35 Isla Mujeres hotels

Privilege Aluxes

4.0 of 5 Resort (All-Inclusive)   |   Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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Privilege Aluxes
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87%
Ranked #6 of 35 hotels in Isla Mujeres
Certificate of Excellence 2013
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1,536 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Greenville, Wisconsin
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

The only thing that held this review back from a 5 star was the bed. I'll detail the rest of the amazing parts of this hotel, but the bed was really an issue. We stayed in 233 in a Suite Deluxe. After our first night of tossing and turning, we asked if there was another room with a different type... More

Was this review helpful? Yes 2
Forest, Virginia
Top Contributor
156 reviews 156 reviews
37 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed yesterday NEW

We checked in and were given a room that did NOT meet our expectations. We had booked through Orbitz and paid for an ocean view room. What we received at check-in was a room on the first floor in building 1 and you could see maybe three or four speckles of ocean. We immediately let the front desk know the... More

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Shelby Township, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We chose one of the suites with rooftop private pool and we were not sorry! What a beautiful room, the roof top patio was amazing. The staff was wonderful, catering to our every wish. When we told the staff we were there for our 20th anniversary we found champagne and desert in our room, we were also greeted with champagne... More

Was this review helpful? Yes 2
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

If you want a nice hotel in the best possible location (a stone throw from Playa Norte and Isla Mujers Main Street) , with an amazing large pool with great sunbeds, and a yummy buffet breakfast (would NOT go for all included - you have so many good restaurants around) - this is definitely your hotel! If you want a... More

Was this review helpful? Yes 2
East Windsor, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Overall our stay was fine. We went there with the intention of relaxing and putting our feet up - eating, drinking, sleeping and beaching. We accomplished those four things and the hotel (NOT RESORT) was perfect for that. However, we wish there were more restaurants and a larger variety of food. We felt like we were ignored when we were... More

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived at PA on Monday April 7th and just got back home to Texas tonight April 13th. We picked this resort because of all the positive reviews we had seen on Trip Advisor and they were all correct! Right when we got their to check in we were greeted with glasses of champagne. We advised them it was our... More

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff that made possible such a great vacation. It was a great pleasure for us to welcome you at Privilege and we look forward to welcoming you back... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My new husband booked this hotel on its reviews and it has been perfect. It's amazing! Great service and everyone is so friendly. Great place for your honeymoon or just a get away with your honey! Can't wait to come back next year for our one year anniversary! Thank you PA for the perfect trip!

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your experience with us. Is is a pleasure to read that you had a perfect honeymoon, one of the main objectives at Privilege Aluxes is to surpass your expectations and reading experiences like yours is the best reward we can get from our guests. We look forward to welcoming you back for your one year anniversary! More

Combined Locks
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We had a great stay at the privilege. Jaime greater us at the door and explained everything for us. It was our second time staying at privilege. It was more accommodating than 5 years ago. We were happy the first time and even happier the second. We asked for ocean view and could see a little bit of ocean and... More

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for choosing Privilege Aluxes for your second visit to this beautiful island. We are delighted to have offered so many good moments at this beautiful destination as your satisfaction is our main objective. We really appreciate your comments regarding the improvements from your last visit as our daily work is in order to get better day by day.... More

Baytown, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

Top notch service - the staff is so accommodating and friendly, excellent food and drinks; one of the most relaxing vacays ever! I would definitely go back and will refer friends and family who are seeking a laid back and beautiful vacation getaway.

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your time and your review. We are specially glad to learn that the service provided by our staff made your stay memorable. It is great to hear that you had an amazing vacation , which is always our goal for all our guests. We really appreciate your recommendations to your friends and family and we hope we... More

Glyndon, Minnesota
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were at Privilege Aluxes March 19-26. From the moment we set foot on the property, we were relaxed and taken care of! The front desk check-in was smooth and Ophelia and 'Papacito' :) we're pleasant to deal with. We were promptly shown to our room (thanks AP!:) ) 615, a suite deluxe, which was amazing, with a view of... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your preference and for your kind words. We are delighted to read that you felt relaxed and taken care of from the first moment. It is great that you found your suite to be amazing and our team made you felt at home. We really appreciate your words regarding the attention to detail as the... More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(75)
  • Room service(36)
  • Breakfast buffet(30)
  • Pool bar(30)
  • Cafe Del(21)
  • Very nice(19)
  • Ocean views(16)
  • Playa Norte(11)
  • Very good(11)
  • Platinum suite(10)

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
#3 Romantic Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
Official Description (provided by the hotel):
Privilege Aluxes: Truly a privileged experience ... more   less 
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Also Known As:
Privilege Aluxes Hotel
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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Best prices for your stay

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#1 Top resorts Hotel in Isla Mujeres #3 Luxury Hotel in Isla Mujeres #3 Romantic Hotel in Isla Mujeres
Hotel Class
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 
Number of rooms
124

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