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Privilege Aluxes

Certificate of Excellence
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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Privilege Aluxes
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2,058 Reviews from our TripAdvisor Community

Traveler rating
    1,181
    594
    178
    66
    39
See reviews for
199
1,445
33
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (686)
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  • All months
    (2058)
  • Mar-May only
    (610)
  • Jun-Aug only
    (495)
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    (453)
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    (500)
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East Patchogue, New York
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW

The best thing about Privilege is the wonderful staff. Everyone was incredibly helpful and friendly. Especially the beach bar staff. Thank you Sergio, Ricardo, Antonio, Alex, and everyone else. These people work hard to make sure you have a great experience. The food was good. The pool was nice. The location is so convenient to town. The beach is beyond... More 

Was this review helpful? Yes 4
Lexington, Kentucky
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We visited at the end of June for 6 nights in a suite deluxe, with the all inclusive option. The staff at Privilege is great. Everyone at the front desk is kind and helpful. Our maid did a wonderful job keeping the room clean and fresh. We loved the little unexpected touches like rose petals on the bed, flowers in... More 

Was this review helpful? Yes 5
Denver, CO
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We were so surprised that our Jr. Suite here was more like a full condo! Huge! We stayed a week so we had great space, kitchen, breakfast bar, full sofa, separate bedroom, great storage, etc. The room was clean and the service was wonderful. All the waiters were so helpful and friendly. If you read earlier reviews about the beds... More 

Was this review helpful? Yes 5
Huntington Beach, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a great time at Privilege Aluxes. The food and drinks were good. The beach restaraunt is beautiful and decent food. Ahi tuna was great along with the ceviche. Friendly front desk staff. Little hard to get a response when we tried prior to our journey but they arranged transportation that was ontime and very simple. Some staff seemed... More 

Was this review helpful? Yes 3
Winter Garden
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

My ex an I stayed here in October of 2014. The resort itself is beautiful. Not a ton of activities to do but beautifully relaxing. Our original room was right across from a noisy school. The sound of the children playing outside woke us up the next morning. I called the office to tell them I was not pleased with... More 

Was this review helpful? Yes 1
Tacoma, Washington
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We traveled to Isla Mujeres for a friend's wedding and brought our 4 and 7 year old daughters with us. We opted for the all inclusive package and could not have been happier. There was a separate, shallower pool, where the girls could play even if we were not in the water with them. The staff all treated us like... More 

Was this review helpful? Yes 1
Fort worth
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This place was absolutely amazing! We spent 4 nights here and had the best times of our lives. The food was great the view is great the room was perfect! The prices are reasonable and everyone was over the top helpful! We are actually returning to this hotel in July 2015

Was this review helpful? Yes 3
Atlanta, Georgia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a wonderful stay for 5 nights. We were in a Deluxe Suite on the 3rd floor of building 2. View was nice with peeks of the ocean through the palm trees. The room was very large and had everything we needed. Yes, the rooms have a musty smell to them but they are incredibly clean. Everyone on the... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My wife and I spent 8 days for our honeymoon here. At arrival at 1130 pm the resort was very quite and dark but we were welcomed by friendly staff at the main lobby. The next morning I was pleasently surprised! The pool area is beautiful and there were always seats or small cabana's availabe. The food was good at... More 

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your feedback. We believe in great experiences and that includes the experience our customers have with us. Excellent customer service is at the core of what we do. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to receive your... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel was nice, as well as clean. We stayed in a superior room and it was smaller than expected. The bathroom was large and Jacuzzi was nice out on the balcony because it doesn't heat the room after use. Our room was always done up quickly. We had called down to as for extra towels one day and told... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Golf cart(57)
  • Room service(29)
  • Pool bar(27)
  • Breakfast buffet(21)
  • Very nice(14)
  • Ocean views(13)
  • Cafe Del(12)
  • Very good(11)
  • Thai restaurant(8)
  • Playa Norte(8)
Questions? Get answers from hotel staff and past guests. Ask a question

2,993 photos of this hotel

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Pool/beach area (588)
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Hotel & grounds (471)
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View from room (224)
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Dining (272)
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Bathroom (51)
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Business center/function rooms (5)
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Other (702)

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Amenities (12)
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Deluxe Suite (43)
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Grand Platinum Suite (44)
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Pool (19)
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Premium Suite (41)
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Restaurants and Bars (14)
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Standard Room (26)
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The Hotel (21)

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Room/suite (7)
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Dining (4)
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Hotel & grounds (1)
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