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Privilege Aluxes

Certificate of Excellence
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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Privilege Aluxes
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Privilege Aluxes
Privilege Aluxes
Privilege Aluxes
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1,918 reviews from our community

Traveler rating
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182
1,352
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6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Top Contributor
134 reviews 134 reviews
16 hotel reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were referred here by our hotel, Ixchel. This property is close by our hotel. What a find! Very professional staff. We had deep tissue massages and they really know what they are doing. Nice and quiet, certified massage. The surrounding grounds are beautiful and well maintained. Very worth your while to check this out.

Was this review helpful? Yes 1
Arlington, Virginia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I found this hotel on Groupon and got a great deal. We didn't really know what to expect since Groupon deals could be a hit or miss. Getting to the hotel was a longer journey than we expected because we had take the ferry to get on Isla Mujeres. Once you're on the island, the hotel is... More 

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us to enjoy your vacation. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our product. We are delighted to know that you will come back so we are looking forward... More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Rooms: Well appointed, beautiful bathrooms and well kept. Wish there was a dresser because I don't like to keep my clothes in my suitcase but not a big problem. Service: Impeccable. Very helpful staff. Amenities: The gym serves it's purpose and has all that you would need on vacation but it is very hot since not air conditioned. Pools are... More 

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your preference and your review. We believe in great experiences and that includes the experience our customers have with us. Excellent customer service is at the core of what we do and we really appreciate your comments regarding the impeccable service from the staff. We hope we will have the opportunity to welcome you back... More 

McKinney, Texas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I thoroughly enjoyed our stay. The room was not massive, but was clean, comfortable and had everything we could want. King bed was more comfortable than most in Mexico (not as hard as a brick), bedding was nice. Large, walk in shower and outdoor Jacuzzi on the balcony. We did not do all-inclusive as we ventured a... More 

Was this review helpful? Yes 1
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us to enjoy this beautiful laid back island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. Looking forward to welcoming you to offer another relaxing time at Privilege. More 

Duluth, Minnesota
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have been coming to Isla Mujeres for 18 years and this is our second year staying at Privilege Aluxes. The resort is absolutely perfect for this island. The service is absolutely amazing from the time of booking to the time you leave. They are very accommodating to your needs. The rooms are clean and spacious with great views. The... More 

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Tel Aviv, Israel
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We were disappointed by the hotel, don't think it's worth the money at all. We took a standard room at the rate of approximately 200$ (only breakfast).The room was small and a bit old with bad smell from the air conditioner (they sent someone to fix it) and a connecting door to the room nearby, but there was a nice... More 

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to critique our property regarding your visit. We are very disappointed to learn that your experience with us did not meet your expectations regarding value of money. We appreciate your comments and observations to help us improve our guest satisfaction. We would like to assure you our commotment to keep improving day by day. More 

Lakeville, MN, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort is immaculate. The beach is very close and beautiful and the pools are very nice. I got a suite so I could do a little eating in, but there were no service utensils, so I ended up eating out anyway. The rooms are large, the beds comfy and housekeeping did a great job of refreshing the room. I... More 

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the TripAdvisor readers. It is a pleasure to know that you enjoyed the hotels facilities, your suite and overall the whole experience with us. We would love to welcome you again to this beautiful island to offer another great vacation. More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at Aluxes between 3-10 march. Everything was clean and nice. We had a room with the balcony to a school wich was a ok view. But the school put music on in 7:00 and that woke us on three mornings. Music sounded like Mary Poppins was on her way, haha! I would recommend this, and I would like... More 

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your comments from the staff to the service, the food, the rooms and the hotel´s location. Privilege constantly strives to improve the level of service we provide to each of our clients and listening to you is the best way to achieve it. We would love to welcome you here often! More 

Clarksville, Arkansas
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Disclaimer: I wasn't the guest, my brother and 17 others in his wedding party were. I was the wedding guest who did not stay in the hotel. It's an all-inclusive with a nice property, food was good, drinks weak, pretty nice, but not exactly the luxury I expected for that price. (I saved $800 on three nights by staying a... More 

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

We would like to offer our apologies for the issues you encountered during your visit and that did not meet your expectations. We pride ourselves on our passionate and dedicated team, as you can see from our previous Tripadvisor reviews our visitors are delighted with the wonderful atmosphere. We inform to all our guest at arrival about our non-guests policy... More 

Templeton, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Privilege Aluxes from the first week in February. This was my first trip to Mexico, so I wasn't sure what to expect. Privileges has the best service we have ever received. The food was amazing as well. Our room was always kept clean and refilled everyday with everything we needed. The staff on the beach were also... More 

Was this review helpful? Yes 7
Privilege A, Social Media at Privilege Aluxes, responded to this review

We thank you for your comments and kind words. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes and enjoyed this beautiful island. We found your praises very gratifying after the work and effort made by our team. We look forward to providing you with the best of our attention and service excellence soon... More 

Hotel Review Summarization

What travelers say

  • Golf cart(72)
  • Room service(33)
  • Pool bar(30)
  • Breakfast buffet(27)
  • Cafe Del(19)
  • Very nice(16)
  • Ocean views(15)
  • Very good(11)
  • Playa Norte(10)
  • Very clean(9)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (12)
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Deluxe Suite (43)
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Grand Platinum Suite (44)
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Premium Suite (41)
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Standard Room (26)
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The Hotel (21)

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