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Privilege Aluxes

Certificate of Excellence
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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2,100 Reviews from our TripAdvisor Community

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Traveler rating
    1,211
    601
    182
    67
    39
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206
1,474
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (701)
Date | Rating
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  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
  • All months
    (2100)
  • Mar-May only
    (610)
  • Jun-Aug only
    (537)
  • Sep-Nov only
    (453)
  • Dec-Feb only
    (500)
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Austin, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I just returned from a 5 night stay at Privilege Aluxes. I spent a lot of time researching before selecting this hotel and we were not disappointed. The beach and location are central and hard to beat. We were always taken care of by the staff at the beach and in the restaurants. The water is clean... More 

Was this review helpful? Yes 4
Atlanta, Georgia
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent seven nights starting February 14, 2015. Would we consider staying here again? Absolutely. Service was fantastic. Every employee was friendly and most helpful. Rooms are assigned as available upon arrival. Everyone wants an upper floor (i.e. third floor or above (note they use the European method of numbering floors, starting with zero as ground floor). The cheaper rooms... More 

Was this review helpful? Yes 5
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

My husband and I have enjoyed many trips to the Cancun area. We always stay at all inclusive resorts. If you are looking for a ultra relaxing vacation at a lovely hotel you need look no further than Privilege Aluxes. Within an hour of arriving at the Cancun airport, (short taxi ride and beautiful & quick trip on ferry) we... More 

Was this review helpful? Yes 3
E BRUNSWICK N.J.
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our second visit here. We last were here in December 2014 and had a wonderfully relaxing experience, but the ocean and definitely the pool were quite chilly so we wanted to revisit in warmer weather. We were not disappointed. The ocean and pool were glorious. Ocean warm and calm. This pool literally became the "watering" spot as Christian... More 

Was this review helpful? Yes 2
Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW

We've been coming here for six years. First trip w then girlfriend, proposed here and recently brought our daughter here. Always comfortable and some of the friendliest people. I've never been disappointed.

Was this review helpful? Yes 1
Georgia
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had an amazing experience with the entire property during our stay. The front desk staff was so accommodating; we owe Ofilia a major thank you for her kind nature and customer service skills. We made it a point to be courteous and gracious visitors, the staff here works very hard, takes on many rolls at the hotel, and have long... More 

Was this review helpful? Yes 4
Michigan
3 of 5 stars Reviewed 1 week ago NEW

Husband and I spent our 5 year anniversary here for 5 days. Rooms were very nice!! Waitstaff was very friendly but service run awhile. The most annoying part was having to wait to sign your check after each meal or drinks. They should have a better way to keep track of people who are all inclusive and who are not.... More 

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

We would like to thank you for your extensive review. We also thank you for your remarks and suggestions that will be of great assistance to improve our service. At Privilege we offer guests the option to do all inclusive or book a room with breakfast instead, we only ask our All inclusive guests to sign for their consumptions. We... More 

Glen Ridge, New Jersey
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I booked through Expedia and got the all-inclusive package. Check-in took a little longer than expected, but we were greeted with cold drinks and moist cloths which was a nice touch. Our room was on the fifth floor and we had a full ocean view that was gorgeous. Most of the food was average or bland, but... More 

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. We would love to see you again to offer a relaxed vacation in Isla... More 

Naples, Florida
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed at PA in July to celebrate the 4th july, this is our 6th time with them and so far this is our favorite hotel , rooms, food and services are amazing , the employees always remember us with Hola !!! and a warm hug which is very nice for them, the 4th july dinner was... More 

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your kind review. We are very happy that you had received the best service and enjoyed the 4th July Celebration! This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your... More 

Portland, Oregon
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our first trip to Isla for anniversary/bday celebration. Beautiful hotel, the staff was extremely nice and accommodating. We originally had a small room and asked for an upgrade which we got free of charge to a room with a balcony, it was on the street side, we still had a view of the ocean and the street side people watching... More 

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for sharing your experience and allow us to contact you. The efforts of our team worthwhile when it results in your satisfaction. We are particularly glad to know that you would definitely come back and we will be more than happy to welcome you again to provide you with more unforgettable moments! More 

Hotel Review Summarization

What travelers say

  • Golf cart(57)
  • Room service(29)
  • Pool bar(27)
  • Breakfast buffet(21)
  • Very nice(14)
  • Ocean views(13)
  • Cafe Del(12)
  • Very good(11)
  • Thai restaurant(8)
  • Playa Norte(8)
Questions? Get answers from hotel staff and past guests. Ask a question

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Dining (273)
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Amenities (12)
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Deluxe Suite (43)
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Grand Platinum Suite (44)
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Pool (19)
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Premium Suite (41)
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Standard Room (26)
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The Hotel (21)

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