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Privilege Aluxes

Certificate of Excellence
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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1 room 1 guest
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2,142 Reviews from our TripAdvisor Community

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Traveler rating
    1,231
    615
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    68
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214
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (713)
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  • All months
    (2142)
  • Mar-May only
    (610)
  • Jun-Aug only
    (576)
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League City, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed today NEW

We stayed at Privilege Aluxes for the 2nd year in a row. The minute you walked in the hotel, you were treated with kindness. All the food was great. Place is very CLEAN. All the staff never misses a beat. We did a standard room and upgraded when we arrived to the suite with the pool on the deck. So... More 

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Minnesota
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is in a great location on a charming island with an amazing beach and water! Get off of the ferry, turn left and walk approx. 5 blocks and you are in paradise! Try a day of fishing, rent a golf cart, go swimming, go shopping-MANY great things to do!

Was this review helpful? Yes 1
Kolkata (Calcutta), India
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent Hotel on the island of Isla Mujeres, Staff, service, Rooms,Upkeep -all excellent. They have a good big swimming pool with a bar and a Zacuzzi. Spa is also very nice. Beach front is demarcated for hotel guest and the service on the beach is alas very good. Over all Excellent. Must visit again.

Was this review helpful? Yes 3
Austin, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at Privilege Aluxes for our first trip to Isla and it exceeded our expectations! We were treated with a nice welcome drink and were checked in immediately.. No hassles the staff were very friendly and the rooms are nice!! The only thing that wasn't up to par were the drinks at the pool bar but the drinks and... More 

Was this review helpful? Yes 4
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

First impression was great, Jaime the bellboy was just a joy to see, all smiles and very welcoming, the receptionists like Katia, and Jesus who only say goodmorning or smile at you if you are European or American, if you are of hispanic origin expect horrible service from them, witht the exception of Olivia who was great and always said... More 

Was this review helpful? Yes 1
Leesburg, Virginia, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The staff is excellent - very friendly. The all-inclusive is the way to go. The food in all the restaurants is superb. The beach restaurant is my favorite - incredible view of the ocean and they will deliver drinks and snacks to your beach chair! Omar was my favorite waiter. The buffet breakfast is not your typical buffet - fresh... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It was our first time in Cancun, we got this hotel recommended, loved it since day one. The staff was fantastic, service out standing, the food was delicious.Location of the hotel is perfect, right in down town Isla Mujeres. Can't wait to come back.

Was this review helpful? Yes 2
Dallas, Texas
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We traveled to Privilege Aluxes in June 2015 and this was our third visit! We will definitely be back again next summer. We've traveled to the Riviera Maya over 20 times and this AI resort has the best overall value. The pricing for what you get: huge rooms, great food, beautiful pool and fabulous beach...is really great. We had a... More 

Was this review helpful? Yes 4
New Jersey
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This new hotel will be top notch once they get all the little quirks worked out. The rooms are large, the grounds beautiful and the restaurants very good. The pillows, décor and air conditioning need a little tweeking. The AC was hard to adjust- the windows always steamed up as it was a challenge getting the room the right temperature-... More 

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us and for the time sharing your valuable comments. It is an enormous pleasure to know the satisfaction of our customers, because this is our aim, give you an unforgettable experience, being satisfied and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your... More 

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From start to finish!! Prior to arriving... I had called in to confirm my reservation which I had made through Expedia for the ALL INCLUSIVE: Deluxe suite, 24 hr room service, all drinks, food, beach service, mini bar, and 1 restaurant by reservation. When I confirmed, I had asked if they could decorate our bed nicely like I had seen... More 

Was this review helpful? Yes 8
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to provide your feedback regarding your stay. It is a pleasure to read that your experience with us was amazing. We are looking forward to a new opportunity to welcome you to Privilege Aluxes, Isla Mujeres and the desire to give you the best of our attention again. More 

Hotel Review Summarization

What travelers say

  • Golf cart(57)
  • Room service(29)
  • Pool bar(27)
  • Breakfast buffet(21)
  • Very nice(14)
  • Ocean views(13)
  • Cafe Del(12)
  • Very good(11)
  • Thai restaurant(8)
  • Playa Norte(8)
Questions? Get answers from hotel staff and past guests. Ask a question

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Room/suite (438)
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Hotel & grounds (475)
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Pool/beach area (603)
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Dining (273)
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Bathroom (52)
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Other (768)

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Amenities (12)
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Deluxe Suite (43)
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Grand Platinum Suite (44)
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Pool (19)
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Premium Suite (41)
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Restaurants and Bars (14)
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Standard Room (26)
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The Hotel (21)

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Room/suite (7)
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Dining (4)
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Hotel & grounds (1)
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Other (4)
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