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All 35 Isla Mujeres hotels

Privilege Aluxes

4.0 of 5 Resort (All-Inclusive)   |   Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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87%
Ranked #6 of 35 hotels in Isla Mujeres
Certificate of Excellence 2014
A recent review
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1,664 people have reviewed this hotel

Traveler rating
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    501
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See reviews for
152
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5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (545)
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English first
Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

If you want to know an HONEST, EXHAUSTIVE review of this property, from an experienced world traveler and world class quality amateur chef, read this review.! I am a world traveler, having visited 46 different Countries. I have traveled exhaustively in the Caribbean as well, which is my favorite region in the world. I found a place several years ago... More

Was this review helpful? Yes 6
San Antonio, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We loved this place! it was not too crowded and the food was great with lots of options. The beach was clean with white sand and clear water. The room was spacious, clean and had views to die for. The location is PERFECT! You can walk to the port, restaurants and shops. Rent a golf cart for the day and... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

It is a pleasure for us to know that your stay at Privilege Aluxes was an incredible experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. We are glad to read that you enjoyed the great food, beautiful beach and the perfect location! We would love to welcome you... More

San Antonio, TX
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

On my 4th visit to the PRIVILEGE ALUXES over the last 5 years, I anticipated perhaps seeing some signs of wear and tear. Nope! As usual, the grounds are perfectly maintained; the beach is spotless and the restaurants are exceptionally clean. For the first time in 4 visits, I went with the ALL-INCLUSIVE option. (actually, I didnt even realize I... More

Was this review helpful? Yes 5
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are pleased to greet you again and at the same time we would like to convey our gratitude for your preference in Privilege and your contribution with your comments. Your positive comments and suggestions will help us with our continuing effort to improve the service quality and we will take them into consideration. We will always be at your... More

Waterford, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband I are repeat travelers to this hotel. The accommodations are spotless, the staff GREAT, and the location ideal. You are right on the water and a block from the cute restaurants and shops downtown. Short walk from the ferry as well. Rent a golf cart for a couple of days. I don't think you need one for more... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are pleased to greet you and at the same time we would like to convey our gratitude for your preference in our hotel and your contribution with your comments. Thanks to reviews like yours we reiterate our ongoing commitment to improve. We are delighted to read that you found the accommodations spotless, the staff to GREAT and the location... More

Dallas, Texas
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was our second time staying at PA. Cecilia at the front desk was excellent, and always has a big smile! Jesus was also great and very helpful. The room was a suite deluxe, great setup, super clean, and very comfy. There was a very foul smell in the tub/shower area. It only happened once on our last morning. Breakfast... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us again. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights in improving the quality of our service and at the same time help to motivate our team. We would love to welcome you back... More

Santa Rosa
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Absolutely amazing!!!!! If there were a sixth star, they'd get it!!!! We spent one week at this hotel with a group for our wedding!!! I had never stayed at any sort of resort and didn't know what to expect but I really did not expect the personal friendly atmosphere that we got! It's not a small resort, but it doesn't... More

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your kind words. It is so flattering to read about your whole experience from beginning to end. Thank you as well for giving Privilege Aluxes the chance to offer you such a wonderful time and create unforgettable memories. We really appreciate your comments regarding the team working at Privilege, we take pride for our staff... More

Oslo, Norway
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Loved this place and stayed here twice on the holiday. On my return we had Champagne and fruits waiting in the room to welcome us back. It is an all inclusive hotel and its worth it. Here is the breakdown: Hotel Services: Polite, effective and communication is very good. Reception can be a little slow but you are on a... More

Was this review helpful? Yes 6
Privilege A, Social Media at Privilege Aluxes, responded to this review

It is a pleasure for us to know that your stay at Privilege Aluxes was a great experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. It is great that you had the opportunity to swim with the whale sharks, it is a once in a life time experience.... More

Indiana
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a crew of 9 and spent 5 nights on Isla for snorkeling with the whale sharks and relaxing. Privileges worked very well with us to secure our rooms close to each prior to our arrival. The front desk personal tried very hard to work out a few hiccups that did occur. But for the price and amenities you... More

Was this review helpful? Yes 5
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all thank you for choosing us again and for your feedback. At Privilege we know that loyal customers are largely responsible for our success and we are grateful to all. It is great that you have had a relaxing time with us and enjoyed the whale shark experience, it is a must! We appreciate your trust and we... More

Tampa, Florida
Top Contributor
89 reviews 89 reviews
27 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed 1 week ago

The property overall is a bit "weathered" which I guess is understandable with the sun and proximity to the sea, but seemed a bit rougher than the website photos. Rooms are comfortable and clean with 3rd floor and above capable of decent sea views. The presidential suites have a decent size private pool which is great for sunset viewing. Expected... More

Was this review helpful? Yes 9
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your opinion, at Privilege we are always working to improve our services and facilities, as we are currently doing, and the best way is listening to you. We are sorry that you were expecting more activities or water toys, as we are adult orientated we do not offer activities for teenagers as we are focused on relaxation.... More

Des Moines
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is billed as a adult only - luxury - all inclusive resort. I would argue all 3. If your first experience with the hotel is to get on a waiting list to upgrade your room, your in for a long week. First - just some reference material private transfer here: www.usa-transfers.com Ultramar Ferry dock (at OXXO store)- Puerto... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

We want to thank you for your contribution with your comments and for giving us the opportunity to get back to you. We are sorry that the information that you got was not accurate, Privilege is an adult orientated hotel but not an adult only, our All Inclusive option includes free 24 hrs room service, only the standard and superior... More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(75)
  • Room service(36)
  • Breakfast buffet(30)
  • Pool bar(30)
  • Cafe Del(21)
  • Very nice(19)
  • Ocean views(16)
  • Very good(11)
  • Playa Norte(11)
  • Platinum suite(10)

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#1 Top resorts Hotel in Isla Mujeres #3 Luxury Hotel in Isla Mujeres #4 Spa Hotel in Isla Mujeres
Hotel Class
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 
Number of rooms
124

Questions & Answers

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