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Privilege Aluxes

4.0 of 5 Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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Certificate of Excellence 2014
Privilege Aluxes
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Privilege Aluxes
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1,738 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

This is our second year at the PA...nice to see familiar faces :)... we did not get the room we paid for when we checked in but it was rectified the next day. We are very happy with the wonderful customer service. I am a huge morning coffee drinker and Bernard made sure to see I will get a carafe... More

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I spent a week in Isla Mujeres for our 2nd wedding anniversary. Thanks to Privilege Aluxes, we had an unforgettable time. I have never experienced such amazing hospitality anywhere like Privilege provides. The room was perfect with a stunning view of the ocean and the city. Upon arrival, we were greeted with a Sangria and the most... More

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed yesterday NEW

This review is coming late ( We travelled the end of January2014) but I would be doing the hotel and island itself a disservice if I didn't share how amazing our experience was! Best thing I could recommend is get a local driving service to take you from the Cancun airport to the ferry. It made our lives so much... More

Was this review helpful? Yes 4
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We were there for 1 night only. Had booked a standard double room... got (without asking) a free upgrate to a beautiful suit. The room was gorgeous and very comfortable. Nice staff, very feiwndly and very efficient. Impeccable service. Nice resort. Nice beach. Good location.. walking distance from everything.

Was this review helpful? Yes
Niles, Michigan
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for a week in late April, early May. I agree that the all-inclusive is a good deal, but we did grow tired of the same food at the same places (especially at lunch). Part of this is our own fault as we are not Thai food fans. Breakfast buffet was decent, especially the omelets, but needed more bacon... More

Was this review helpful? Yes 2
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We just returned from our stay at the Privilege on October 8th. This was our first time staying on the island and we LOVED it! We wanted to do something different for our 25th anniversary and the hotel was everything we had hoped it would be and then some. The room was beautiful, very clean and the bed was SOOO... More

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Vernon, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I went to the Privilege Aluxes for our 7th year anniversary and it was amazing. I had asked for an ocean view as best they could as we couldn't afford to purchase one and they not only gave us a pretty decent view they decorated the room with rose pedals, towel designs, sparkling wine, and fresh fruit.... More

Was this review helpful? Yes 3
Columbus Ohio Usa
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned from privileges after staying from Oct 4th to Oct 11th. We were a little hesitant going in because of the fantastic price we got. We thought maybe the food wasn't going to be as good as a more expensive resort or the place might not be "as nice" as we were used to. Well, we were pleasantly... More

Was this review helpful? Yes 3
Athens, Ohio
14 reviews 14 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Booked a week as a solo traveler looking to do some diving and snorkelling on Isla. First night, the room was sub-zero and could not be regulated. Staff spent hours attempting to fix it, even replacing the thermostat. No go. Finally was moved to a new room, where the shower did not spray through the shower doors to flood the... More

Was this review helpful? Yes 5
Stamford, Connecticut
16 reviews 16 reviews
10 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 1 week ago

I really really really wanted to give you a five star review but I just couldn't... So here's our experience with the hotel. We stayed for 5 days and booked an all inclusive room with a balcony and jacuzzi outside. We were given room 254 and it had a nice partial ocean view of playa Norte beach to the left... More

Was this review helpful? Yes 9
Privilege A, Social Media at Privilege Aluxes, responded to this review

On behalf of the management we would like to thank you for your review. It definitely helps us to improve our work. We would like to apologize for the inconveniences during your stay, as you could read from other reviews these issues are not common and we are so sorry to learn that your stay was not pleasant. Your comments... More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(75)
  • Room service(36)
  • Breakfast buffet(30)
  • Pool bar(30)
  • Cafe Del(21)
  • Very nice(19)
  • Ocean views(16)
  • Very good(11)
  • Playa Norte(11)
  • Platinum suite(10)

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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Hotel & grounds (393)
Room/suite (329)
Dining (204)
Pool/beach area (471)
View from room (161)
Videos (4)
Business center/function rooms (5)
Bathroom (40)
Family/play areas (4)
Other (812)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (220)
Amenities (12)
Deluxe Suite (43)
Grand Platinum Suite (44)
Pool (19)
Premium Suite (41)
Restaurants and Bars (14)
Standard Room (26)
The Hotel (21)

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All management photos (16)
Room/suite (7)
Dining (4)
Hotel & grounds (1)
Other (4)
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