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All 35 Isla Mujeres hotels

Privilege Aluxes

4.0 of 5 Resort (All-Inclusive)   |   Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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87%
Ranked #6 of 35 hotels in Isla Mujeres
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
JeffLJones Dallas, Texas
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1,641 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (526)
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English first
Dallas, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

All in all, a great place to stay and we definitely hope to return one day. The staff work very hard to ensure that you have a great time. So many positives have been communicated by others that I would echo...here are some additional tips. 1) Where your room is located makes a significant difference. We had a suite deluxe... More

Was this review helpful? Yes 4
Vail, Colorado
Top Contributor
66 reviews 66 reviews
15 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Know what to expect from a small fishing island in the Mexican Caribbean before arriving and you will not be disappointed! To me, Privilege Aluxes (PA) is perfectly imperfect. I'm alright with that! The staff is incredible. They work harder than most Americans I know. The staff is what makes this place so truly special to go alongside such beautiful... More

Was this review helpful? Yes 9
Scottsdale, Arizona
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Absolutely outstanding. We could not have asked for a better experience. From the moment we stepped onto the property, we had a truly perfect vacation. Staff: Jesus and Reyes took marvelous care of us upon check-in and throughout our entire stay. Antonio and Alberto treated us like family at the beach bar/cafe, chatting and joking with us and providing impeccable... More

Was this review helpful? Yes 5
Mt. Airy, ga
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is the best Hotel that I have been to so far. Their service goes above and beyond what I have experienced. We stayed there with the all inclusive deal. I would highly recommend this hotel. It is only minutes away from town, shops, restaurants and great beaches!

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to provide your feedback regarding Privilege Aluxes, Isla Mujeres. It is a pleasure to read that your experience with us has been one of the best! We are looking forward to a new opportunity to welcome you to Privilege and the desire to give you the best of our attention again. More

Columbus, Ohio
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 9 days here in June/July and loved our experience both here and on the island. We opted for the all inclusive, suite delux. Our room was perfect- 4th floor, 2nd building. Views overlooked pool/gulf/Cancun and the Cemetary/Carribean in the back. It is I,portent to recognize that this resort is designed to be small and relaxing. There is no... More

Was this review helpful? Yes 12
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to post your comments on Tripadvisor, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our guests. We are glad that you enjoyed the laid-back and safe atmosphere of the island and have a great experience. We look... More

Calabasas, California
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I spent an all-inclusive holiday for a week at Privilege Aluxes for our honeymoon. The food was ok, the drinks were good, the services were pretty good, but the customer service was fantastic! It was absolutely worth it enough for that. Every thing that we asked was taken care of quickly, efficiently and with such a helpful... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing Privilege to enjoy your honeymoon and for sharing your comments on TripAdvisor. We value your feedback to help us improve the service we are offering. We were delighted to see you received the best service and found the staff friendly and helpful. Looking forward to welcoming you in the near future! More

Saint Paul, Minnesota
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at PA in March, 2014 to check it out as a potential location for our wedding. We LOVED it! We have stayed at other all-inclusives and this one is a notch above. We love the intimate atmosphere. Sure, there are only a couple pools, bars, and restaurants but what they lack in quantity, they make up for in... More

Was this review helpful? Yes 6
Privilege A, Social Media at Privilege Aluxes, responded to this review

It is a pleasure for us to know that your stay at Privilege Aluxes was an incredible experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your comments will help us with our continuing effort to improve the service quality. It will be our pleasure to host your wedding... More

Raleigh, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Ok before I go into the pros and cons, let me be clear about this resort. This is not the resort for binge drinking and partying all night. People travel to Cancun expecting raves all night should stay in Cancun Proper, not Isla Mujeres. With that said: I had a great time. it drizzled one of the five days we... More

Was this review helpful? Yes 6
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for sharing your comments on TripAdvisor, we value your feedback to help us improve the service we are offering. We were delighted to see you that you enjoyed the food in our restaurants and received a good service from our staff. We would agree we are in a fantastic location to enjoy the best beach and local laid-back... More

Contributor
12 reviews 12 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We visited in June and I think my disappointment came from the fact that I was expecting this resort to be something it wasn't. We had only stayed all inclusive at the large resort chains in Playa Del Carmen. They have everything you could want and more all the time! This is not that resort. The food options are very... More

Was this review helpful? Yes 11
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your opinion, at Privilege we are always working to improve our services and facilities and the best way is listening to you. Thanks to opinions like yours we are in constantly improvement and growth. We are a laid-back hotel in a relaxing area and we are sorry we could not reach your expectations. We would love to... More

Destrehan, Louisiana
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at Privilege Aluxes in June. Overall it was a very good place with some minor complaints. Service was good for the most part though a couple times we had to follow up on requests for more towels with a second phone call. Adrian was extremely helpful with just about everything we could ask for and... More

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We want to do everything in our power to satisfy all guest's and we are glad to read that overall you had a good experience with... More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(75)
  • Room service(36)
  • Breakfast buffet(30)
  • Pool bar(30)
  • Cafe Del(21)
  • Very nice(19)
  • Ocean views(16)
  • Very good(11)
  • Playa Norte(11)
  • Platinum suite(10)

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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Deluxe Suite (43)
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The Hotel (21)

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#1 Top resorts Hotel in Isla Mujeres #3 Luxury Hotel in Isla Mujeres #4 Spa Hotel in Isla Mujeres
Hotel Class
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 
Number of rooms
124

Questions & Answers

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