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Privilege Aluxes

Certificate of Excellence
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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2,095 Reviews from our TripAdvisor Community

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    601
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (699)
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Georgia
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had an amazing experience with the entire property during our stay. The front desk staff was so accommodating; we owe Ofilia a major thank you for her kind nature and customer service skills. We made it a point to be courteous and gracious visitors, the staff here works very hard, takes on many rolls at the hotel, and have long... More 

Was this review helpful? Yes 3
Michigan
3 of 5 stars Reviewed 5 days ago NEW

Husband and I spent our 5 year anniversary here for 5 days. Rooms were very nice!! Waitstaff was very friendly but service run awhile. The most annoying part was having to wait to sign your check after each meal or drinks. They should have a better way to keep track of people who are all inclusive and who are not.... More 

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

We would like to thank you for your extensive review. We also thank you for your remarks and suggestions that will be of great assistance to improve our service. At Privilege we offer guests the option to do all inclusive or book a room with breakfast instead, we only ask our All inclusive guests to sign for their consumptions. We... More 

Glen Ridge, New Jersey
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I booked through Expedia and got the all-inclusive package. Check-in took a little longer than expected, but we were greeted with cold drinks and moist cloths which was a nice touch. Our room was on the fifth floor and we had a full ocean view that was gorgeous. Most of the food was average or bland, but... More 

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. We would love to see you again to offer a relaxed vacation in Isla... More 

Naples, Florida
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My wife and I stayed at PA in July to celebrate the 4th july, this is our 6th time with them and so far this is our favorite hotel , rooms, food and services are amazing , the employees always remember us with Hola !!! and a warm hug which is very nice for them, the 4th july dinner was... More 

Was this review helpful? Yes 3
Portland, Oregon
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our first trip to Isla for anniversary/bday celebration. Beautiful hotel, the staff was extremely nice and accommodating. We originally had a small room and asked for an upgrade which we got free of charge to a room with a balcony, it was on the street side, we still had a view of the ocean and the street side people watching... More 

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for sharing your experience and allow us to contact you. The efforts of our team worthwhile when it results in your satisfaction. We are particularly glad to know that you would definitely come back and we will be more than happy to welcome you again to provide you with more unforgettable moments! More 

Indiana
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

OK, so we really expected a lot when we went to this place because we paid quite a bit for the room. And there were some very good and awesome aspects of the hotel....but there were LOTS of little things that need to be fixed for this hotel to be charging the amount of money they charge. Ok lets start... More 

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We want to do everything in our power to satisfy all guest's. Regarding the water in the rooms, it is absolutely safe as we have safety... More 

Edmond, Oklahoma
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We had the best trip ever to Isla Mujeres June 28 - July 4, 2015. We stayed in a Suite Deluxe that had amazing views of the pool and beach. From the moment we arrived at the Cancun Airport and met Eduardo #1, who took us to the ferry, we were in heaven! Eduardo #2 was right there when we... More 

Was this review helpful? Yes 2
Robinson, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited for five nights 7/19-7/24. Beautiful beach, friendly staff. Good food. Only disappointment was our room was on the first floor and they would not move us. We asked months in advance. We asked and they told us the hotel was booked full. That was impossible, never saw a single person in the entire building the whole time we were... More 

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. We are particularly glad to know that you will be returning and we look... More 

Andalusia, Alabama
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great repeat trip! Been several times from 5-10 days and always enjoyed it. Great relaxation and service. Food is good with enough variety to please most. Cafe del Mar is very good and nice to eat and relax right on the beach with waiter service to your lounge chair if you want it.

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you so much for your kind words. It is so flattering to read about experiences like yours. Thank you for giving Privilege Aluxes the chance to offer you another wonderful experience. We are honored to be on your favorite places list and we would love to welcome you back soon. More 

Isla Mujeres, Mexico
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm here as a write this. Wow. Amazing how little customer service and ability for the workers to think here on their own. A group of about 30 are here for two dear friends wedding. Last night we ordered drinks to our room that for the most part ended up being virgin drinks. Then we gave up an hour of... More 

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your time and your feedback. We are sorry to hear about the inconveniences that you encountered during your stay, as you can read for other reviews our team works hard to meet all our guests needs. We actually pride ourselves on our passionate and dedicated team, our visitors are delighted with the wonderful atmosphere and appreciate the... More 

Hotel Review Summarization

What travelers say

  • Golf cart(57)
  • Room service(29)
  • Pool bar(27)
  • Breakfast buffet(21)
  • Very nice(14)
  • Ocean views(13)
  • Cafe Del(12)
  • Very good(11)
  • Thai restaurant(8)
  • Playa Norte(8)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (12)
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Deluxe Suite (43)
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Grand Platinum Suite (44)
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Pool (19)
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Premium Suite (41)
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Restaurants and Bars (14)
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Standard Room (26)
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The Hotel (21)

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Dining (4)
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