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All 35 Isla Mujeres hotels

Privilege Aluxes

4.0 of 5 Resort (All-Inclusive)   |   Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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Ranked #6 of 35 hotels in Isla Mujeres
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Justin W Waukesha, Wisconsin, United States
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1,679 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (553)
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English first
Waukesha, Wisconsin, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Fantastic place. Me and my fiancé enjoyed it so very much. it wasn't too busy or crowded, the water was perfect, the service was phenomenal, the people on the island are friendlier then anywhere else I have ever been. the rooms are great with the exception of the bed. very firm beds but we got used to it after the... More

Was this review helpful? Yes 3
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Outstanding resort - especially if you like all-inclusive. The resort is right on the beach and is beautiful. Everyone was extremely friendly. There are several restaurant options all of which were delicious but Café Del Mar was our favorite. Highly recommended!

Was this review helpful? Yes 7
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife, daughter and myself have fallen in love with the hotel staff. Everything was taken care of and put together so carefully. Our rooms were made up perfectly every day, with small highlights that really made us smile. The rooms were spacious and very comfortable, and everything was very tidy. The common areas, like the pools, and the restaurants... More

Was this review helpful? Yes 4
College Station, Texas
Senior Reviewer
7 reviews 7 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

About us: 20 somethings, first time Isla visitors, booked PA through their 70% off iSmart deal (all inclusive suite deluxe). Here is an honest review about Privilege Aluxes. Pro's: - SERVICE - I cannot stress this enough. Sergio at the beach, Ponce at Cafe del Mar and Satay, and Alex at Cafe del Mar all worked hard to give us... More

Was this review helpful? Yes 12
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for choosing us for your first visit to Isla Mujeres and sharing your experience. We really appreciate your kind words regarding our staff. The efforts of our team worthwhile when it results in your satisfaction. It is great to know that you will come back and we would be more than happy to welcome you again and provide you... More

Vantaa, Finland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we stayed at this hotel January 2013 and liked the hotel very much. It was very clean and the staff was friendly. Definetly worth the 4 star rating (personally i would give 5). We had a superior room with jacuzzi on the balcony. view from the balcony was not as nice as it would be (straight beside cemetery) but some... More

Was this review helpful? Yes 1
Privilege A, Social Media at Privilege Aluxes, responded to this review

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the Trip Advisor readers. It is a pleasure to know that you enjoy your stay and all that Isla mujeres has to offer. We are particularly glad to read that you definitely would stay again at Privilege Aluxes again and... More

Northampton, United Kingdom
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed in this hotel for 12 nights on our honeymoon and had a fantastic time. The room was great, with a big bathroom that was in great condition the housekeeping was just ok they knocked my phone off the bedside table one evening which caused a fault with my phone I complained to reception who took my details but... More

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for giving us the opportunity to offer you a great honeymoon. We also thank you for your time taken on making these valuable comments, we will take them into consideration as they are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We want to do... More

haddon twp, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It does not get any better then Privilege Aluxes! Our stay was fantastic. The room was clean, modern and the terrace with jetted tub looked out to the street with great views of the school, the cemetery and the beach! The beach with fine white sand and the water is crystal clear blue/green. It is simply paradise!! The location can't... More

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your kind words, it is very flattering to read that "It does not get any better than Privilege Aluxes!" We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. It is a pleasure to learn that you... More

Escondido, California
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Getting here: I took the bus to cancun, which was about an hour or so since the bus had to wait for people to board, and cost only about 7$ US. The total bus trip was probably 20 minutes to the bus station. Near the bus station they have cab access. Cab ride to puerto juarez was just ten minutes... More

Was this review helpful? Yes 6
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for reviewing our hotel and describing our facilities. We are committed to get better day by day and listening to your comments and observations is the best way to achieve it. We are glad that you enjoyed the location, this beautiful island and that you get the feeling of being taken care of by the staff as we know... More

Grand Junction, Colorado
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel looks beautiful, but the furniture is uncomfortable. No pictures on the walls . No mirrors except in the bathroom, and 1 in a dark hallway. Great breakfast buffet. 1st night we arrived, and ordered, no beef no chicken and ended up with shrimp that had been deep fried twice. The staff were very personable and helpful. Have been... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

We want to thank you for taking part of your time, sharing your personal experience at our hotel. Your comments regarding your first dinner with us do not go unnoticed and they have been addressed to the department in charge to avoid this unusual situations happen again. We are glad that enjoyed the breakfast buffet and that you received a... More

Cantley, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at PA from August 5 to 13. We spent the entire stay with no luggage thanks to United Airlines which kept our bag the entire trip in Montreal Canada. I want to say a special thank you to Jesus at the reception who was kind enough to call United from the reception (3 days in... More

Was this review helpful? Yes 5
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for posting a great review for us, we really value your feedback, it help us to motivate our effort and to give us new opportunities to keep working to improve. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome... More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(75)
  • Room service(36)
  • Breakfast buffet(30)
  • Pool bar(30)
  • Cafe Del(21)
  • Very nice(19)
  • Ocean views(16)
  • Very good(11)
  • Playa Norte(11)
  • Platinum suite(10)

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

2,504 photos of this hotel

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Pool/beach area (464)
Business center/function rooms (5)
Hotel & grounds (392)
Dining (202)
Room/suite (324)
View from room (159)
Videos (4)
Bathroom (40)
Family/play areas (4)
Other (675)

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All expert photos (220)
Amenities (12)
Deluxe Suite (43)
Grand Platinum Suite (44)
Pool (19)
Premium Suite (41)
Restaurants and Bars (14)
Standard Room (26)
The Hotel (21)

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All management photos (16)
Room/suite (7)
Dining (4)
Hotel & grounds (1)
Other (4)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#1 Top resorts Hotel in Isla Mujeres #3 Luxury Hotel in Isla Mujeres #4 Spa Hotel in Isla Mujeres
Hotel Class
Official Description (provided by the hotel)
Privilege Aluxes: Truly a privileged experience ... more   less 
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Questions & Answers

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12 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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