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Privilege Aluxes

Certificate of Excellence
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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Privilege Aluxes
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Privilege Aluxes
Privilege Aluxes
Privilege Aluxes
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1,923 reviews from our community

Traveler rating
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183
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cold Brook, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was our first time on the island but not our last!! Beautiful hotel with a very attentive staff. We had a couples massage that was very romantic and relaxing. The beach was beautiful, there were beach beds and huts available,, not overcrowded. Drinks were cold and refreshing. Food was always available and never had to wait. Satay was very... More 

Was this review helpful? Yes 1
San Francisco, California
Contributor
15 reviews 15 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just returned from from a one week vacation at Privilege Aluxes. Pros: Clean resort, deluxe suites are spacious with room to spread out and great views. Beach access is optimal. Always able to get a chair at the beach or pool any time of day.We did not see any kids, which was nice. Love kids - but needed a break!... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had an amazing week at Privilege (March 2015). Isla is a spectacular island and Privilege made for a perfect vacation. The staff was very friendly and attentive throughout and we particularly enjoyed the Cafe del Mar restaurant, it was fantastic. Both beach and pool were top notch and the resort is in a prime location. Our room was clean... More 

Was this review helpful? Yes 1
Minnesota
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was the 4th time my sisters and I have stayed at Privilege Aluxes. We love it more each time. In fact, I hate to give a good review, because I don't want it to become so popular that we get priced out. :) The beach is beautiful with soft white sand. There are plenty of beach chairs and waiter... More 

Was this review helpful? Yes 2
Portland, Oregon
Top Contributor
135 reviews 135 reviews
16 hotel reviews
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were referred here by our hotel, Ixchel. This property is close by our hotel. What a find! Very professional staff. We had deep tissue massages and they really know what they are doing. Nice and quiet, certified massage. The surrounding grounds are beautiful and well maintained. Very worth your while to check this out.

Was this review helpful? Yes 1
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We want to do everything in our power to satisfy all guest's It is fantastic that you would definitely be back and we look forward to... More 

Portland, Oregon
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Booked through Kayak as they had the best prices when we booked: PROS: Hotel is well run, operates smooth, clean, friendly/helpful staff and overall a great value for its offerings and island location! CONS: A few small items: Bed was extremely firm and I like firm beds! Beach staff appeared to be over extended covering beach/palapas & the attached restaurant,... More 

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Arlington, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My boyfriend and I found this hotel on Groupon and got a great deal. We didn't really know what to expect since Groupon deals could be a hit or miss. Getting to the hotel was a longer journey than we expected because we had take the ferry to get on Isla Mujeres. Once you're on the island, the hotel is... More 

Was this review helpful? Yes 1
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us to enjoy your vacation. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our product. We are delighted to know that you will come back so we are looking forward... More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Rooms: Well appointed, beautiful bathrooms and well kept. Wish there was a dresser because I don't like to keep my clothes in my suitcase but not a big problem. Service: Impeccable. Very helpful staff. Amenities: The gym serves it's purpose and has all that you would need on vacation but it is very hot since not air conditioned. Pools are... More 

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your preference and your review. We believe in great experiences and that includes the experience our customers have with us. Excellent customer service is at the core of what we do and we really appreciate your comments regarding the impeccable service from the staff. We hope we will have the opportunity to welcome you back... More 

McKinney, Texas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I thoroughly enjoyed our stay. The room was not massive, but was clean, comfortable and had everything we could want. King bed was more comfortable than most in Mexico (not as hard as a brick), bedding was nice. Large, walk in shower and outdoor Jacuzzi on the balcony. We did not do all-inclusive as we ventured a... More 

Was this review helpful? Yes 1
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us to enjoy this beautiful laid back island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. Looking forward to welcoming you to offer another relaxing time at Privilege. More 

Duluth, Minnesota
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been coming to Isla Mujeres for 18 years and this is our second year staying at Privilege Aluxes. The resort is absolutely perfect for this island. The service is absolutely amazing from the time of booking to the time you leave. They are very accommodating to your needs. The rooms are clean and spacious with great views. The... More 

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

We would like to thank you for choosing Privilege Aluxes again as your holiday destination and moreover we thank you for reviewing it on TripAdvisor. We are specially glad that the service provided by our staff made your stay memorable. It is great to hear that our service made you feel right at home, which is always our goal for... More 

Hotel Review Summarization

What travelers say

  • Golf cart(68)
  • Room service(33)
  • Pool bar(29)
  • Breakfast buffet(26)
  • Cafe Del(18)
  • Ocean views(15)
  • Very nice(15)
  • Very good(11)
  • Playa Norte(10)
  • Platinum suite(9)
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