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Privilege Aluxes

4.0 of 5 Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
#5 of 35 Hotels in Isla Mujeres
1,709 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Privilege Aluxes
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1,709 reviews from our community

Traveler rating
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    510
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    33
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160
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5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Independence, Missouri
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I spent our first (of many to come) trip to Isla Mujeres at Privilege Aluxes. This resort is beyond fantastic. We arrived via taxi from the ferry and were immediately greeted by Adrian. As I was paying the fare, Adrian got our luggage from the taxi. He then sent us to the lobby to check in while... More

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Newcastle upon Tyne
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was the best vacation I have been on. The room was superb and very clean with amazing views. The staff were very friendly especially Christian at the pool bar. The food was fantastic. The only thing I did not like was the all inclusive alcohol stopped around 11pm. Other than that everything else I give 5 star. Such a... More

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Naples, Florida
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our stay at this hotel for 7 days was amazing, spectacular, awesome. The deluxe suite ocean view was incredible... like you have an apartment, the staff members has awesome customer service, the beach was beautiful the water like a pool super clear, In overall to resume our stay that is the best vacations that we have ever. Thanks Privilege Aluxes... More

Was this review helpful? Yes 1
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel booked our private shuttle and ferry tickets for us. It was so easy! Someone was waiting for us when we arrived out of the airport, and then again off the ferry! I highly recommend this! When we arrived we were given each a glass of champagne! The 5th floor in the 5th tower. This had an excellent jetted... More

Was this review helpful? Yes 1
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to post your kind comments on TripAdvisor, since your opinion is of great help to us in our efforts to improve and achieve one of our main objectives: being able to exceed your expectations. We are glad that you enjoyed your experience and had a great trip with the best service. We would love... More

Thibodaux, Louisiana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This resort was one of the best . Had the all exclusive was worth the money the drinks an food was so good . So relaxing just to chill out on the beautiful beach in the white sand . Also just a few feet away got a message on beach an was so good went back an got another before... More

Was this review helpful? Yes 1
Privilege A, Social Media at Privilege Aluxes, responded to this review

It is a pleasure to know that you had a great time with us and you will keep good memories of our stay with us. Your satisfaction is the best reward we can receive and we are glad that you had a relaxing and pleasant vacation. We are delighted to read that you consider Privilege to be one of the... More

Naples, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I visited this property aka as our home at Isla Mujeres for the 4th time. This time was different because we brought with us 18 friends. Since our arrival we felt welcomed and since last visit we realized many improvements to all areas of the hotel. Humberto ( the general manager) is doing a beautiful job keeping... More

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you so much for your kind words. It is so flattering to read about your experiences with us. We would like to thank as well for giving Privilege Aluxes the chance to offer you such four wonderful experiences to remember and we hope many more! We will forward your comments regarding the service to the team who will be... More

2 reviews
5 of 5 stars Reviewed 1 week ago

We just returned from our trip to Isla Mujeres and stayed at Privilege Alexus. We were so impressed with our room and the resort. Our room was a superior room with the jetted tub on the balcony which is such a nice treat. We had a beautiful view of the ocean and the cemetery on the right ( which i... More

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

First of all thank you for choosing us on your first trip to Mexico. We really appreciate your time and your kind words. It is very rewarding to read that we were able to impress you and to know that you had a great experience at Privilege Aluxes. We could not agree more with your comments regarding the beauty, tranquility... More

Union Beach, New Jersey
Contributor
18 reviews 18 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first trip to Isla Mujeres and we stayed at Privilege by recommendation from others who have stayed here. Overall, the hotel is very nice and conveniently located. We had a problem with ants in the room we reserved, but the hotel staff addressed the issue immediately and found another room for us which happened to be an... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for sharing your experience and allow us to contact you. At Privilege we are always working to improve our services and facilities and the best way is listening to you. We really appreciate your comments regarding the staff, the efforts of our team worthwhile when it results in your satisfaction. We hope we will have the opportunity to welcome... More

Middletown, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I have been to Mexico multiple times but this was our first time on Isla Mujeres. It was beyond our expectations! Getting to the hotel was a bit of a journey but so well worth the flight, car transfer and ferry ride but once you are there, you are consumed by the beauty of the island. The... More

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us for your first visit to Isla Mujeres. It is a pleasure for us to know that your stay was beyond your expectations! We wish to express our sincere appreciation for your contribution with your comments, from the rooms to the restaurants and the gorgeous beach where we are located. It is very flattering... More

Hondo, Texas
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Quiet resort with a beautiful beach! I would say more of a couples, romantic type of resort, very relaxing & laid back. My kind of place. Checkin / out was quick. Lobby was very welcoming. We had a room with a hot tub on the balcony, which we loved & used almost every evening. Room was spacious & always clean.... More

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for posting a review and taking the time to share your experiences. Your comments which are the best assistance in our daily improvement to get the highest standards. We are glad that over all you had a nice trip and enjoyed this great island. We would love to have another opportunity to welcome you again in the future. More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(75)
  • Room service(36)
  • Breakfast buffet(30)
  • Pool bar(30)
  • Cafe Del(21)
  • Very nice(19)
  • Ocean views(16)
  • Playa Norte(11)
  • Very good(11)
  • Platinum suite(10)

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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Room/suite (327)
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Hotel & grounds (392)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (12)
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Deluxe Suite (43)
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Grand Platinum Suite (44)
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Premium Suite (41)
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Restaurants and Bars (14)
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Standard Room (26)
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The Hotel (21)

Management photos: Courtesy of the property manager

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