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Privilege Aluxes

4.0 of 5 Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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Certificate of Excellence 2014
Privilege Aluxes
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Privilege Aluxes
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1,744 reviews from our community

Traveler rating
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    515
    145
    54
    33
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161
1,242
32
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We celebrated our sixth anniversary at the PA last week and had a wonderful first visit to Isla. The hotel is in a perfect location, within walking distance to the ferry, many shops and little cantinas, yet tucked away on an idyllic stretch of beach. The hotel itself is very well maintained, clean, comfortable and safe, but feels a little... More

Was this review helpful? Yes
Scottsdale, Arizona
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My Bf and I decided on a trip to IM for 6 nights in October and were very excited to get away and enjoy what we thought would be an awesome trip. I really wanted to like this hotel, as there are a lot of great reviews, but honestly the overall experience would be more of a 2.5. We opted... More

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We were gifted our stay at the PA, so we had nothing to do with planning, room choices, or all inclusive. We stayed in buliding one in 121. We loved our stay there!!!! Our view was a beach and some cemetery. The cemetery is actually very very very beautiful! If you are worried about your view you're crazy! The resort... More

Was this review helpful? Yes 1
Oklahoma City, Oklahoma
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at this resort from October 14-19, 2014. We stayed in Room 142 had a great ocean view. The room was very quiet, clean and huge. We ate at the buffet every evening and had lunch at the beach cafe. Both were very good. All the staff were warm and friendly. The beach was beautiful with... More

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

My room was noisy and the mgr said they had never had noise complaints. Took her to the room she heard it herself, she claimed the hotel was sold out and can only downgrade me with no compensation either. Had food poisening from the satay restaurant (sushi place) and when addressed to management I was told An investigation would be... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is our second year at the PA...nice to see familiar faces :)... we did not get the room we paid for when we checked in but it was rectified the next day. We are very happy with the wonderful customer service. I am a huge morning coffee drinker and Bernard made sure to see I will get a carafe... More

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your kind words and your preference. At Privilege Aluxes Hotel, we know that loyal customers are largely responsible for our success and we are very gratefull. We appreciate your trust and we will do our best to continue giving you the kind of service you deserve. Looking forward to welcoming you back to your home... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I spent a week in Isla Mujeres for our 2nd wedding anniversary. Thanks to Privilege Aluxes, we had an unforgettable time. I have never experienced such amazing hospitality anywhere like Privilege provides. The room was perfect with a stunning view of the ocean and the city. Upon arrival, we were greeted with a Sangria and the most... More

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

It is a pleasure to know that you had a great time with us and you will keep good memories of our stay with us. Your satisfaction is the best reward we can receive from our guests. Just remember that here in Privilege Aluxes Hotel you will find your home where we look forward to seeing you on your next... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This review is coming late ( We travelled the end of January2014) but I would be doing the hotel and island itself a disservice if I didn't share how amazing our experience was! Best thing I could recommend is get a local driving service to take you from the Cancun airport to the ferry. It made our lives so much... More

Was this review helpful? Yes 5
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for your review, we really appreciate it! The comments as well as the observations and feelings of our guests are of great importance to us, as we count on those in order to achieve the highest level of service possible. Regarding our staff, we are very proud because we know that the guest experience depends on the good... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

We were there for 1 night only. Had booked a standard double room... got (without asking) a free upgrate to a beautiful suit. The room was gorgeous and very comfortable. Nice staff, very feiwndly and very efficient. Impeccable service. Nice resort. Nice beach. Good location.. walking distance from everything.

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thanks for sharing your experience as a satisfied guest. Your testimony is very important to us and we truly appreciate it. We are delighted to learn that you found your room gorgeous and very comfortable and received an impeccable service. We would love to welcome you again but next time for a longer stay! More

Niles, Michigan
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed for a week in late April, early May. I agree that the all-inclusive is a good deal, but we did grow tired of the same food at the same places (especially at lunch). Part of this is our own fault as we are not Thai food fans. Breakfast buffet was decent, especially the omelets, but needed more bacon... More

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for taking the time to post your comments, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of all our guests. We are glad that overall you enjoyed your stay and received the best service but we will be specially glad if we... More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(75)
  • Room service(36)
  • Breakfast buffet(30)
  • Pool bar(30)
  • Cafe Del(21)
  • Very nice(19)
  • Ocean views(16)
  • Very good(11)
  • Playa Norte(11)
  • Platinum suite(10)

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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