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Privilege Aluxes

Certificate of Excellence
4.0 of 5
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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Privilege Aluxes
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Privilege Aluxes
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Privilege Aluxes
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1,940 reviews from our community

Traveler rating
    1,116
    563
    164
    60
    37
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185
1,367
33
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
1 review
2 of 5 stars Reviewed 2 days ago NEW

My wife and I arrived to Isla Mujeres to celebrate our 10 Year Anniversary. The island itself is beautiful and the people friendly. We will definitely be back to visit the island, but not Privilege Aluxes Hotel. Let me repeat, we will not be back to visit this hotel. We arrived and were taken up to our room by the... More 

Was this review helpful? Yes 2
Chicago, Illinois
1 review
2 of 5 stars Reviewed 2 days ago NEW

We stayed at Aluxes for a friend’s wedding in April. As a group taking over almost 10 rooms at the hotel, we were extremely disappointed in our experience. The grounds and accommodations WERE very nice – the pool was lovely, the rooms were small but nice, and the restaurants/food were tasty for an all-inclusive. However, the customer service at this... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Immaculate place. Incredibly happy friendly people. Great amenities and service. Jose at the swim up bar made our stay a blast. Jose is "The Man"!!!! A great guy. He made all kinds of special concoctions for us. Food and drink service on the beach was great.

Was this review helpful? Yes 1
tewksbury, ma
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Currently sitting on the beach at Privilege Aluxes on our last full day reflecting on the past week! We arranged for transportation thru the hotel, they were there outside the hotel, put us in a van, drove to the ferry terminal, gave us our tickets, were waiting for us at Isla ferry terminal, drove us to the hotel. Check-in was... More 

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. We are delighted to read that you loved Isla and Privilege Aluxes and that you will definitely be back, looking forward to it! More 

Wisconsin
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at Privileges March 29 - April 5, 2015. This was our second stay in two years. Last year was our first trip to Privileges and to Isla and we truly fell in love with Isla. We enjoyed Privileges last year but considered staying somewhere else just because there are some other nice places on the island. Our decision... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have never written a review before, but this hotel was absolutely amazing! The service and crew is so helpful and kind from the moment you walk in. Beautiful beach and beautiful views. You have to rent a golf cart & go to punta sur and bottle island. We felt very safe going around the island (and I'm very paranoid).... More 

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 4 amazing nights as part of our honeymoon. The staff were so welcoming and spoilt us rotten with champagne and fresh fruit and florals in our upgraded room. We had a HUGE balcony over looking ocean with a spa Very comfortable bed. The all inclusive is extremely well priced and the service and... More 

Was this review helpful? Yes 1
Marietta, Georgia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

outstanding staff, food and execution. Everyone loved the hotel. we had a wedding here with 70 people and it was just wonderfully done. Staff was very professional and the food was really excellent with very good variety. you could stay here and not need to eat anywhere else. Also a quick trip to the south part of the island which... More 

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you for giving us the opportunity to host your wedding and offer a wonderful experience. The efforts of our team worthwhile when it results in your satisfaction. It is fantastic that you loved the island and enjoyed the hotel´s facilities. We would be happy to welcome you again to provide you with more unforgettable moments. More 

Loxley, Alabama
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is long overdue review of a very fine resort but we felt we should do it anyway since we are returning this year in less than a month. We had stayed on Isla before but this was our first time at PA. We looked at reviews and thought we would give it a try and we are happy we... More 

Was this review helpful? Yes 7
Privilege A, Social Media at Privilege Aluxes, responded to this review

We are grateful for your preference and for sharing your good comments. Privilege Aluxes seeks to provide experiences and services based on criteria of excellence and we are delighted to read that it was your case. We will always be at your disposal and we look forward to seeing you again next month! More 

Appleton, Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall had a nice stay. This hotel is not as luxurious as it looks online, especially the bedrooms, but comfortable enough. The resort is small, which is nice, but the hustle and bustle of the tourists who come daily to explore the island is noticeable. We were there during the Mexican "holiday" so it was extra busy during our stay.... More 

Was this review helpful? Yes 4
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. We are glad that overall had a nice stay and we hope you will... More 

Hotel Review Summarization

What travelers say

  • Golf cart(64)
  • Room service(31)
  • Pool bar(29)
  • Breakfast buffet(24)
  • Cafe Del(16)
  • Very nice(14)
  • Ocean views(13)
  • Very good(11)
  • Playa Norte(9)
  • Great Place(8)
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