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Privilege Aluxes

Certificate of Excellence
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
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1 room 1 guest
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2,137 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leesburg, Virginia, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The staff is excellent - very friendly. The all-inclusive is the way to go. The food in all the restaurants is superb. The beach restaurant is my favorite - incredible view of the ocean and they will deliver drinks and snacks to your beach chair! Omar was my favorite waiter. The buffet breakfast is not your typical buffet - fresh... More 

Was this review helpful? Yes
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It was our first time in Cancun, we got this hotel recommended, loved it since day one. The staff was fantastic, service out standing, the food was delicious.Location of the hotel is perfect, right in down town Isla Mujeres. Can't wait to come back.

Was this review helpful? Yes 2
Dallas, Texas
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We traveled to Privilege Aluxes in June 2015 and this was our third visit! We will definitely be back again next summer. We've traveled to the Riviera Maya over 20 times and this AI resort has the best overall value. The pricing for what you get: huge rooms, great food, beautiful pool and fabulous beach...is really great. We had a... More 

Was this review helpful? Yes 3
New Jersey
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This new hotel will be top notch once they get all the little quirks worked out. The rooms are large, the grounds beautiful and the restaurants very good. The pillows, décor and air conditioning need a little tweeking. The AC was hard to adjust- the windows always steamed up as it was a challenge getting the room the right temperature-... More 

Was this review helpful? Yes 3
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From start to finish!! Prior to arriving... I had called in to confirm my reservation which I had made through Expedia for the ALL INCLUSIVE: Deluxe suite, 24 hr room service, all drinks, food, beach service, mini bar, and 1 restaurant by reservation. When I confirmed, I had asked if they could decorate our bed nicely like I had seen... More 

Was this review helpful? Yes 7
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great food, great accommodations, great hotel personnel, great location! Quick trip on the ferry to the island. Rent golf carts and tour the island. you won't be disappointed. the beaches are white sand with blue water.

Was this review helpful? Yes 4
Aurora, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I had a great time here for our honeymoon! The food was outstanding and the staff was very helpful. The beach and pool area were always clean and comfortable. We can't wait to come back again for our anniversary!

Was this review helpful? Yes 2
Baltimore, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

What a beautiful, relaxing vacation!! My husband and I stayed at Privilege Aluxes (the Lifetime Everlasting Feeling package gave us a jacuzzi on our balcony!) and had a fabulous time! We stayed in room 112 - not the "higher floor, perfect ocean view" that many reviewers have mentioned, but it gave us a great garden/jungle-like view and more privacy than... More 

Was this review helpful? Yes 6
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for choosing us for your first visit to Isla Mujeres and for such a great feedback. Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive.It is a pleasure to receive your congratulations, we will always try our best to fulfill your needs. We look forward... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is in a perfect position in the island only five minutes walking at ferry, restaurants. Hotel is a paradise with a beautiful and crystal water, my room was like apartment with two floor have a beautiful private pool. Thanks Humberto and he staff members for such a pleasant experience. Thankful to: Humberto general manager front desk: Kathia Cecilio... More 

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for your review and great comments. It is a pleasure to know that you had a great time with us and you will keep good memories of our stay with us. Your satisfaction is the best reward we can receive from our guests. Just remember that here in Privilege Aluxes you will find your home where... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just returned from our vacation to Isla Mujeres! Privilege Aluxes is absolutely the place to stay! We loved everything about the hotel, the staff and the beach. We flew in from PHL to Cancun Airport where we were met by Best Day transport (would definitely recommend booking with them through Expedia), our driver was very friendly... More 

Was this review helpful? Yes 7
Privilege A, Social Media at Privilege Aluxes, responded to this review

Thank you very much for a great review. It is a pleasure for us to know that your stay at Privilege Aluxes was an incredible experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your positive comments will help us with our continuing effort to improve the service quality.... More 

Hotel Review Summarization

What travelers say

  • Golf cart(57)
  • Room service(29)
  • Pool bar(27)
  • Breakfast buffet(21)
  • Very nice(14)
  • Ocean views(13)
  • Cafe Del(12)
  • Very good(11)
  • Thai restaurant(8)
  • Playa Norte(8)
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Amenities (12)
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Deluxe Suite (43)
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Premium Suite (41)
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Standard Room (26)
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The Hotel (21)

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