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All 57 Cozumel hotels

Secrets Aura Cozumel

4.0 of 5 Resort (All-Inclusive)   |   Km 12.9 Carretera Costera Sur | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
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Ranked #22 of 57 Hotels in Cozumel
A recent review
5 of 5 stars Reviewed August 30, 2014
Alseen B
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1,189 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Secrets Aura Cozumel
See the most recent reviews
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2014

Secrets was a great resort with extremely friendly staff. Carlos, Eunice, Gabriel and all went out of their way to accommodate any and ever need. I upgraded to a swim up pool suite with breathtaking view steps away from the ocean. Food was good at Oceana and Windows along with morning breakfast. Great resort to relax and enjoy Cozumel. The... More

Was this review helpful? Yes 1
Baltimore, MD
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2014

Secrets Cozumel was a great. The staff was so friendly. Our room was fantastic. Food was great. If you are a diver don't settle for bad hotel and bad food. Secrets lets you dive in luxury. We dove with Palancar. They have nice boats and are really organized and prompt. Check out my video from one of the night dives... More

Was this review helpful? Yes 1
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear oleg96, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so... More

Wade
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 29, 2014

I hate to give this place a poor review because the people here are very pleasant, polite and helpful. Most certainly they are!! So I am trying to be as fair as possible. The resort is beautiful but lacking. Most of the entertainment and activities are non existent. We tried several time to play tennis and archery but no one... More

Was this review helpful? Yes 4
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear ohsnapanm, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have... More

Dracut, Massachusetts
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 29, 2014

My husband and I stayed at this resort for 12 days on our honeymoon. I will preface this review and say that we consider ourselves to be foodies. We have never stayed at an all inclusive resort before so our only comparison for this vacation is Carnival cruises. By the end of our vacation we were mad at ourselves for... More

Was this review helpful? Yes 4
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear cait984, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. While we understand the way you felt about the situation experienced during your stay, we do hope that our... More

sa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2014

was one of the best vacations ever.. Marianna, Adrian, & Enrique were absolutely the best ever at making us feel very comfortable..No bad staff for us... Made our anniversary very special Room service fabulous... Food excellent & atmosphere breathtaking. Joseph @ Boudreaux was extra thoughtful... Not crazy about the glass bottom boat tour. Snorkeling by pier grand.. lPool helpers extra... More

Was this review helpful? Yes 1
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear Vicki, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets Aura Cozumel. We are overjoyed to read that you’ve enjoyed your stay, specially room service, food, atmosphere ans staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment... More

St. Louis, Missouri, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 28, 2014

Secrets Cozumel was a beautiful experience. The hotel & gardens are maintained perfectly. The staff are experts on hospitality- everyone was so friendly. Our room service was fantastic- and it never took as long as they quoted you when you ordered. The maid service kept our room very clean. It was very peaceful on the resort. It was all couples... More

Was this review helpful? Yes 1
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear Shannon C, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take... More

Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 27, 2014

I went for 8 days to celebrate my birthday over Memorial Day weekend. This resort is a hidden gem. I was treated like a queen my entire stay. Yarred Navarro, concierge, went above and beyond to ensure we were happy and our needs were met. There were activities taking place that were fun and inviting. I stayed in preferred section... More

Was this review helpful? Yes 3
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear atltammyb, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a pleasant one, and that you were... More

1 review
5 of 5 stars Reviewed August 26, 2014

Wonderful stay, the service was outstanding. I would like to recognize Hostess Captain Rosana, and Hostess Wendy. Their smiles made our stay wonderful. Recommend changing the menu in the restaurants weekly for more variety. The air conditioning in the room shut off every hour, and had to be turned on repeatdly during the night.

Was this review helpful? Yes
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear JDLeez, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with the... More

New York City, New York
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 26, 2014

I have traveled to Cozumel over 12 times I stayed at many resorts in Cozumel.as soon as I arrived to secrets aura I felt a difference looks like finally found the right place outstanding food, restaurants, staff ,top shelf liquor , best service from bell boy to the maid , waiters , bar tenders , .........etc thumbs up to all... More

Was this review helpful? Yes 5
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear walid a, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take... More

Las Vegas, Nevada
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 22, 2014

This hotel is connected with several sister hotels next door with all its restaurants and bars. Out of the group this is the high end hotel so you can go to all others but guests from other hotels cannot come here. You can use all facilities so there is plenty to do and lots of variety. Not all restaurants are... More

Was this review helpful? Yes 4
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear Guest72, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with the... More

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What travelers say

  • Room service(25)
  • Very good(13)
  • Lazy river(8)

Additional Information about Secrets Aura Cozumel

Address: Km 12.9 Carretera Costera Sur | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Secrets Aura Cozumel 4*
Number of rooms: 238
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham

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