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Secrets Aura Cozumel

4.0 of 5
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Km 12.9 Carretera Costera Sur | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
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Secrets Aura Cozumel
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Ranked #16 of 57 Hotels in Cozumel
A recent review
5 of 5 stars Reviewed March 11, 2015
MerryCP Austin, Minnesota
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1,578 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Secrets Aura Cozumel
See the most recent reviews
Austin, Minnesota
1 review
5 of 5 stars Reviewed March 11, 2015

Best resort we have stayed in Cozumel, food was awesome and the drinks were great. The beach was not great if you like to lay out and be able to just jump in. Very rocky. But the pools (premium is the best) are fun.Loved the staff too!

Was this review helpful? Yes
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear MerryCP, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a pleasant one, and that you were... More 

Winfield Il
2 reviews
5 of 5 stars Reviewed March 11, 2015

Secrets was amazing. We were greeted with glasses of champagne and the phrase welcome home. That was so comforting. The service and staff were all wonderful. Food and drinks were awesome. The beach was amazing. It was easy to get taxi service to places on the island. The pools were fun and met lots of great people. You can sit... More 

Was this review helpful? Yes
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear Pat N, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests from the welcoming to the services. As are our regular practice, we’ve been happy to share your lovely... More 

Hamilton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

I had a great vacation at the Secrets Cozumel. The staff was friendly, the rooms clean and the food was fantastic. One highlight was a private romantic lobster dinner on the pier. The resort was very relaxing. The beach although not the best was good, the water entrance is a bit rocky. The snorkeling and scuba tours leaving from the... More 

Was this review helpful? Yes 2
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear Daniel, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with food,... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 10, 2015

My boyfriend and I traveled with one other couple the first week in March 2015. I'd have to say the renovated room, the unlimited alcohol, and the staff were the only highlights of the hotel. Thankfully I read other tripadvisor reviews about the "coupon" talk upon arrival. The unlimited vacation club will try and suck you into an hour+ talk... More 

Was this review helpful? Yes 9
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear AMM8591, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are happy to see that there are elements of the resort that you quite enjoyed such as the preferred rooms, unlimited drinks... More 

Thurston, Nebraska
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2015

Secrets is a great get away from winter cold and snow. It is very accommodating and the price is right. Everything about the property is beautiful and tropical. Only 10 minutes away from the airport and all the sea creatures you would want to see are here on the island or on the beaches. The sun is perfect on a... More 

Was this review helpful? Yes 3
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear Janis H, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2015

This was our 5th year at this resort and we absolutely love it. We have met so many employees that we now call friends at Secrets that's why we keep coming back. My favorite bell boys are Gilberto and Fernando Yam they took care of us while we were there. We had so many fabulous waiters Antonio with Oceana and... More 

Was this review helpful? Yes 3
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear Dreddi35, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly... More 

Moultonborough, New Hampshire
2 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 9, 2015

This was our second visit to Secrets Aura. My wife and I traveled with friends both times and overall we had a great time and I would recommend it but it did seem to me that Secrets Aura has made a conscience decision to cut back on the overall experience in favor of offering the upgrade option to their Preferred... More 

Was this review helpful? Yes 6
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear Jim C, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been some deficiencies encountered, We appreciate your objectivity and I can assure you that we take our customer feedback very seriously and we have made changes for a more positive customer experience. We are working on... More 

Franklin, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2015

We just came home from here! Stayed in the preferred suites. Our pool concierge Mariana was the best. She always made sure we were happy and had all we needed. Vicky the waitress never let us go without anything and Jorge the bartender could make anything we requested. The room for Preferred suites was gorgeous. Two servers at restaurants on... More 

Was this review helpful? Yes 1
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear 840pamh, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets Aura Cozumel. We are overjoyed to read that you’ve enjoyed your stay, specially mariana in the preferred club, restaurants nd services. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with... More 

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2015

We just arrived home from a ten day vacation to Secrets Aura, Cozumel. I read a lot of reviews before going, like I always do, and always get nervous when I see the negative ones but I have learned that some people are just difficult to please. No matter what you want to do on your vacation, you can find... More 

Was this review helpful? Yes 7
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear Jackie V, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. I was delighted that you’ve enjoyed all the details we take pride in... More 

Le Claire, Iowa, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 7, 2015

My review is mixed. If you have already booked here is what you need to know.... Preferred Club is a must. Huge difference in rooms. We were in room 923 and it was beautiful. Bottom line: upgrade to preferred. Before our vacation, I diligently read reviews and was nervous about our trip. Many say the staff make it incredible. I... More 

Was this review helpful? Yes 1
SeaczEconcierge, E-Concierge at Secrets Aura Cozumel, responded to this review

Dear Jen L. We appreciate the time that you have invested on writing an overview of your stay with us. We are also delighted to read that you’ve enjoyed the facilities and services for our Preferred Club guests. We are happy to read that you enjoy the staff, we are so proud to know they are doing their best for... More 

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