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Secrets Aura Cozumel

#17 of 52 Hotels in Cozumel
Certificate of Excellence
4.0 of 5
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Km 12.9 Carretera Costera Sur | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
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Secrets Aura Cozumel
Secrets Aura Cozumel
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2,247 Reviews from our TripAdvisor Community

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Ottawa, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

The location and rooms are good, and the amenities are nice as well, but the staff are what makes this place fantastic. A big shout out to Betsabe and Joseph at the Bordeaux Restaurant - they made our last dinner there absolutely perfect!

Helpful?
Thank Michael R
Long Branch
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First, I have to commend the staff of this resort, from the greeting when we came in to each and every staff member in the restaurants (Especially Martine at the Windows), and we had the fabulous Carmen in housekeeping!! To me, you can be at the most perfect resort in the world, but if the staff doesn't make you feel... More 

Helpful?
3 Thank annaw860
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Traveled as a couple over NYE. We had a beach front room on the first floor on the far left building (1010). Room was great and clean. Only "issue" was there was a couple paint splatter marks in one of the bathroom corners. If that is going to be a major hang up though, you should really look up the... More 

Helpful?
1 Thank dbnesq
Oil City, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my second time staying at Secrets Aura. I chose this hotel as it was an adult only resort. The first time I stayed here was in September of 2015. I wa given a swim up room which I loved however there was construction going on above me and it was just too noisy. This was not a problem... More 

Helpful?
2 Thank mitchell_maureen
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

My boyfriend and I went in October of 2015. We were really excited because we heard how nice Secrets resorts are. We were very disappointed to say the least. FOOD: My boyfriend and I both got sick, we've been to Mexico before and never has these issues. Our stomachs were messed up for two days and the food was plain... More 

Helpful?
3 Thank Sabrina V
Econcierge S, Management area at Secrets Aura Cozumel, responded to this review

Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. We have shared your suggestion with our entertainment manager regarding the night activities. we are sure all our department are going to take necessary action to avoid situatios like these in the future. as you know due to the proxmity with the... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is our fourth stay at Secrets Aura, we stayed there the last week in January and the first week in February, was very lovely as usual. The fact that we could eat at our neighbour's restaurants (Sunscape Sabor) as well as our own made it quite diverse in eating choices. Yes Secrets needs to learn that at their buffet... More 

Helpful?
2 Thank Marilyn F
Berkeley, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We travelled for the holiday this year rather than yield to our families competing demands and we couldn't be happier. Christmas day featured Santa and his elves arriving on the beach riding a burro. This was fantastic! It was truly a while christmas at the foam party at the pool in the afternoon. Even I, who started that party in... More 

Helpful?
2 Thank Daneslennon
Great Falls, VA
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The staff never stops moving, and although all the restaurants are understaffed, the staff who do work never stop. One waiter can wait on 25 people at the same time and do a very credible job. I have been to 8 Secrets and one Dreams and have never seen a work ethic like this. Occasionally the waiters can't handle the... More 

Helpful?
3 Thank mfingerhut
North St Paul, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We like to book all inclusive, adult only resorts, not only because we are not travelling with children, but mainly, because we have found them to have better food. Not the case with Secrets. The Bordeaux was the best of the 4. Windows was a close second with some pretty good steak. The buffet was terrible. With few choices and... More 

Helpful?
3 Thank Carol L
Granby, Massachusetts, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

My husband & I stayed in the preferred section which I would recommend. Great vacation to just rest and relax on the beach or by the pool. Although it was a good vacation, I felt that the service in the restaurants was better last year.

Helpful?
1 Thank JLBlais
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