My wife and I stayed at the Aura 2 weeks ago. Was overcast for much of our stay, but beautiful none the less. This resort is nice and very well maintained. Hotel includes many nice touches including champagne given to you while you check in and cool open air/walk through Lobby.
POSITIVES: Great/fast service, food I thought was really good...
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Last year was our first visit to Aura and we found it to be a wonderful, relaxing resort. The staff is very friendly and will provide you with just about anything you ask for. They serve the best food we have had at any all inclusive - we love that we don't need reservations for most of the restuarants. Unfortunately...
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We stayed at Aura from Jan.30th – Feb. 3rd and had a wonderful trip.
Here is the lowdown.
Check-in: We were greeted with cold champagne and beautiful smiles! Checking in was a breeze and Carlos was quick and professional. We received our towel cards, bracelets and room keys. Do NOT lose the bracelets! You have a $250 deposit that you...
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Dear valued guest,
thank you very much for your kind comments
I understand you are a repeat customer, and I appreciate your loyalty and your positive comments.
In regards to your suggestions about our beach chairs, I have addressed this comments to our Rooms Divison Manager in Aura, we will consider all of your suggestions.
As for the birds noise,...
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My husband and friends visited the Aura Jan 28th-Feb 4th, 2012. Our room was outstanding. We had booked the solarium room with the private pool. We stayed in one night and had room service. The food was good and the speed of the service was amazing. We have visited Cozumel for the last 10 years. This is the resort we...
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Dear valued guest,
on behalf of our staff I appreciate your comments.
I am so delighted to read your review, it seems like you achieved our goal and we met your expectations.
Aura Cozumel was designed for people looking for relaxing, romance and friendly people, we have no parties at night, thank you for appreciating that.
We look forward for...
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My husband and I stayed at Aura Jan. 21-26 along with another couple. This was our second vacation to the resort. We stayed 3 years ago for our honeymoon and were so excited to finally make it back for another vacation!
First, I want to say that I don't understand the negative comments made by other guests. I work at...
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Nice hotel, great rooms, good service. The rooms were nicely acquainted with a lap pool on your private roof top. The food was good for the first couple of nights but got a bit old after a while with not a lot of options. Make sure you rent a jeep and explore the island. FYI if parking "downtown" pay the...
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We stayed from Feb 1-6, 2012. Very happy with the room: modern, clean, air conditioning, fan, roomy shower (always had hot water), comfortable bed. Food all a la carte, the best food I've had at an all inclusive, and beautiful presentation every time (No bowel issues at all!). Pool clean and refreshing. Hot tubs unpredictable temperature wise. Beach clean and...
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Dear Valued guest from cold Wisconsin,
I appreciate your comments, they are very honest and describe perfectly Aura Cozumel.
Its obvious that you had a great vacation time at Aura, and I am very happy for that, most of all because you (like many other customers) are planning to come back.
Thank you again for your positive review, do not...
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At 4am on Feb. 6th I was awakened by a burglar crawling across my floor after entering through my patio door (lazy river ocean suite #1213). I chased him off but for a 4 star resort this is unacceptable and simply unsafe and unsecure. Three other couples from Kentucky and Maine were robbed last year and during their stay this...
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Dear valued guest,
on behalf of our staff, I apologize for this unfortunate situation in our hotel.
I am aware of your bad experience, and we are still in process of doing an investigation, our mangement is in touch with you and doing their best efforts to give you an anwer shortly.
I think our property is safe, as is...
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I have traveled to the Mayan Riveria and other carribean islands. I have only stayed at the best resorts and experienced the best, however AURA COZUMEL never fell into that category, It was the worst resort ever!! The hotel and the room looks nice from the outside, once we entered the rooms we found ants and roaches. The shower has...
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Dear guest,
this is the first time that I have to respond a rude and impolite comment like this.
Fortunately, I don´t think that many people can consider this a valid or helpful review, I understand you were part of the group who had inconveniences while trying to get NON guest to our resort.
This policy is not only for...
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After our 6-day stay, we had to conclude that the people who rated this resort highly must not have been anywhere else. It takes a lot to make me write a bad review, but here's what greeted us on our arrival at this "preferred boutique resort": the room reeked of mildew. The lamps were rusty, the couch was ripped and...
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Dear valued guest,
I apologize for not meeting your expectations, I am really disappointed while reading your review.
Even when I am not agree with most of your feedback, I appreciate your honesty, some of your comments are not frequent such as the room reeked of mildew, lamp rusty or couch ripped, but our management is aware of your bad...
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