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Royal Club at Occidental Grand Cozumel

Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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1 room 1 adult
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Royal Club at Occidental Grand Cozumel
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281 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Club at Occidental Grand Cozumel
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Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 27, 2011

My wife and I have stayed at the royal club six or seven times. We absolutely love this place. We call it our 'home away from home'. It is not a party spot; go to Cancun for that. The Royal Club is a little slower and romantic. It's perfect for a romantic get-away, family vacation, or a small group. We... More 

Helpful?
1 Thank PHJPtx
OccidentalCozumel, General Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear PHJPtx, Thank you very much for your 7th stay and for sharing your experiences with others. I am glad to read that you enjoyed your holiday at your 'home away from home'. I appreciate you mentioning someone of our team by name; we will recognize Marcela and Daniel for providing this excellent service. We look forward to welcoming you... More 

Fort Worth, Texas
Level Contributor
1 review
4 of 5 stars Reviewed July 9, 2011

We stayed July 5-8th a short but great stay. The beginning was wonderful being greeted, given champagne and waiting for our cart to take us to our room. The room was a good size with a wonderful size shower. The tub was small seeing that I own a garden style tub it was smaller than what Im used to, however... More 

Helpful?
Thank a911mom050
OccidentalCozumel, General Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Guest, Thank you very much for your kind review and preference. Our staff and facilities are always focusing on our Guest Satisfaction and we are happy to read that you had a pleasant stay at the Royal Club. We will take into consideration all the facts you are pointing out and we will revise them in detail in our... More 

Southbury, Connecticut
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 6, 2011

This is our second year returning to Occidental Grand Cozumel Royal Club Building 21. The staff are so kind and truly want to please you. If you have special requests regarding room or dietary needs, just give them advanced notice. Nelly, Royal Club Manager, Tomas, Restaurant Captain and all of the staff are fun and provide top notch service. People... More 

Helpful?
Thank sunsetCT
OccidentalCozumel, General Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Guest, Thank you for your second stay and for your continuously loyalty. We also thank you for taking the time to write your recent experience at the Royal Club and for mentioning one of our employees by name; we will recognize Nelly for providing this excellent service as you mentioned.Again thank you and we look forward to hosting you... More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 27, 2011

I’ve been to Cozumel several times via cruise ships and now wanted to stay at a resort, enjoy the beach and just relax (this is it). The resort isn’t oversized nor over populated, just a short walk to get anywhere within the resort. The mature vegetation around the grounds is beautiful and at no time was anyone in my face... More 

Helpful?
2 Thank cookie70000
OccidentalCozumel, General Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Guest, Thank you so much for your comments and for your recent stay. We appreciate you taking the time to share your experience at the Royal Club. I assure you your comments will be shared in our general staff meeting and we will congratulate Ms. Nelly Baas for her great job. We look forward to welcoming you back in... More 

Austin, Texas
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 18, 2011

We must thank Nelly Baas for her professionalism and her helpfulness! We were celebrating our 25th wedding anniversary and Nelly arranged a wonderful dinner for us at the Royal Club restaurant. This was our 5th time returning to the Royal Club. Thank you, Nelly.

Helpful?
1 Thank imAngelfish
OccidentalCozumel, General Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Guest, Thank you very much for sharing your thoughts and continuously loyalty. I am glad to read that you enjoyed your fifth stay at The Royal Club. I appreciate you mentioning Nelly by name; we will recognize her for providing such a service. We look forward to welcoming you back in the future in the near future. Yours Sincerely... More 

Boston, MA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 13, 2011

Resort/Location: We stayed at the Occidental Grand in April 2011 for 6 nights. We did extensive research on the various Cozumel resorts before choosing this one, including checking out Google satellite view images of the resort etc. Very impressed with it. As we drove around the island, we checked out other resorts. The general rule is that the further away... More 

Helpful?
2 Thank AKaBoston
OccidentalCozumel, General Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Guest, Thank you very much for your detailed review and comments regarding your recent stay at the Royal Club. We are very pleased to receive your most positive comments; which will be read in our weekly operational meeting so they can congratulate our staff for their efforts. We really hope to welcome you back in the near future Yours... More 

Irving, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 18, 2011

The royla club was the best from my stay in the Occidental. Starting with the person who receive us, it was always very gentle and our room was inmiedatly ready when we arrive. The room was amazing very confortable, with a lot of space and the decoration was beautiful.The other areas of the hotel was incredible too, the beach, the... More 

Helpful?
Thank rgr2000
OccidentalCozumel, General Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Guest, Thank you for your stay and review of our Royal Club. I am delighted to hear that our staff, beaches and accommodations met your expectations. I really appreciate you taking the time to write what a positive experience you had. We look forward to welcoming you back home during your next visit to Cozumel. Yours Sincerely, JmFiguereo General... More 

Texas, Good 'ol Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2011

To all Staff member of the Occidental Grand, I want to say say thank you very much for again making our stay a great success. We have continued to return to Cozumel for the past 7 years because of the Islands charm and jewel like appeal, and in the past have also stayed at other resorts. For the past 3... More 

Helpful?
2 Thank NVRCSIK
OccidentalCozumel, General Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Señor Trujillo, Thank you very much for choosing us again to host you in this you second home in the Caribbean. Believe me if I tell you that your words are so important for us all the team, Thank you again. I am pleased to read that we provided a pleasant experience at our Royal Club. I can assure... More 

Ottawa, ON, Can
1 review
5 of 5 stars Reviewed May 4, 2011

Choose the Grand for the 3rd time in the last 4 years and was extremely happy to have done so again. We had a fabulous vacation. Lots of diving, even dove the cenotes this year, enjoying the beach, relaxing, going into town, the traditional trip around the island on the 2nd last day, lunch at coconuts. One solid week of... More 

Helpful?
Thank BiggieTuna
OccidentalCozumel, General Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Guest, Thank you very much for your stay and feedback, I am pleasant to know that you had a great experience at our resort in this your third visit.We will certainly look into the points you have mentioned; I can assure we will take them into consideration in our head staff meeting. Also thank you for mentioning Nelly for... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed May 4, 2011

We opted out of the Royal Club, but the regular room package we stayed was a nice size room, the bathroom was nice size. We requested a first floor, otherwise we would have steps to climb every trip to/from the room. The bad: The bed was too hard for my comfort, the a/c never chilled down the room. The good:clean,... More 

Helpful?
Thank dibdad
OccidentalCozumel, General Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Guest, Thank you for choosing Occidental Grand as your holiday place. I would like to thank you for taking your time and post your comments regarding your recent stay , your feedback is really appreciated. We will go through all the points you mentioned in our operational meeting. We look forward to welcoming you back in your next visit... More 

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