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Royal Club at Occidental Grand Cozumel

Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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Royal Club at Occidental Grand Cozumel
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Royal Club at Occidental Grand Cozumel
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242 reviews from our community

Traveler rating
    142
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    16
    11
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Royal Club at Occidental Grand Cozumel
See the most recent reviews
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 2, 2015

From the moment we got there we received amazing service. From the front desk, to the restaurant (specially the waiter Oscar was incredibly nice, ask for his special drinks!), and the diving center next to the hotel. We enjoyed great food in all the restaurants and great treatment from all the staff. Loved to find honey in the room for... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you very much for taking the time and giving us your comment about your stay at Royal Club, and we are glad you enjoyed the dive, we appreciate your comment to our staff, Margarita We'll let you know her kindly Mentioned in your lovely review . hope to see you soon in this paradise. Best regards from the staff... More 

ohio
Top Contributor
78 reviews 78 reviews
24 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed December 29, 2014

We were upgraded to the Royal Club due to Apple Vacations and us complaining about the moldy dirty room in 1725. Instead of cleaning the room, they moved us. With only 4 days at the resort I really didnt want to unpack, pack, unpack then repack. Lisa at the Royal Club front desk was always very helpful from checkout to... More 

Was this review helpful? Yes
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hola Sra. Y Sr. Joseph, thank you for taking time to write about your stay in our hotel, we appreciate your feedback and you can be certain we will take your comments about the time and services into consideration in order to maintain our quality standards, however we hope to have a chance to serve you again in the future... More 

Houston, Texas
Top Contributor
56 reviews 56 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 18, 2014

I've been staying at the Occidental Grand for several years but my experience at the Royal Club was above and beyond my previous stays! I was fortunate that others I was diving with were staying there too, so there were people for me to eat and socialize with. Lizeth and Margarita took very good care of me, almost doting on... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you to taking the time to write about you stay in the Royal Club, also we are glad to know you have a wonderful time. we hope to see you soon and having a great time together, paradise will be waiting your return, We'll let Margarita know you kindly mentioned her in your lovely review. Best Regards, from Royal... More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 10, 2014

The hotel was great and the staff was more than friendly. The a la carte restaurants were excellent, but the dinner buffet restaurant needs to improve their quality and variety. Breakfast and lunch buffets were generally vey good. The in house dive company ( Pro dive Mexico) was excellent and very professional. Rented a bicycle from Cozumel rentabike. They brought... More 

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hello Mr. Macattiny, Thank you for choosing Occidental hotels, and taking time to write a review, we´re glad you enjoyed to by on this beautiful resort, also it was a pleasure to host you in Royal Club, we sincerely hope to be able to host you in the near future for yet another pleasant stay, We appreciate your feedback and... More 

Superior, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2014

Just got back from my stay at the Occidental Grand Cozumel. Had a room in the Royal Club section. The staff was always trying to help with any needs. Front desk people, in the club, were very friendly and helped with any arrangements or reservations I needed. Room was kept exceptionally clean and linens were changed on a regular basis.... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Mr. Allen, Thanks for taking the time to write a review for us, we are glad to know you have a wonderful time and enjoy your dives, we hope to see you next time on this paradise to enjoy this beautiful island and caribbean waters. Warm regards, from Royal Club Staff. More 

Fort Worth, Texas
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 3, 2014

Great location. Facilities are good, diving s awesome (highly recommend the on site prodive shop). The weather can be hit and miss when I go (December) but the sea s always warm and the diving supberb. The hotel staff work so hard to help and ensure your stay is enjoyable.

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review
Google Translation

Muchas gracias Sr. Juan por tomarse el tiempo para darnos su comentario de su estancia en Royal Club, estamos contentos... More 

Miami, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2014

We have been to this resort three times and have always been very pleased with the overall experience. The people are very friendly and helpful, the location is beautiful and the staff is exceptional. We would definitely recommend this location to anyone looking to vacation in Cozumel. Although we did not use the dive club, the hotel is perfectly situated... More 

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Jane and Oscar, Thanks for visiting and preferring royal club by Occidental Grand, also thanks for taking the time to write a review for us, we are glad to know you have a wonderful time, we hope to see you next time on this paradise, also let me congratulate you for effort in the IronMan. Warm regards the Royal... More 

Parker, Colorado
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 30, 2014

The hotel and resort are very good. While I think the food was great, the selection was modest at times. Night life left a little to be desired with only 1 bar open after-hours. All that being said, I loved this trip because of the great service my family received. Not a single experience that was anything less than perfect.... More 

Was this review helpful? Yes 3
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hi Karl K K, Hello Mr. and Mrs. Kocsis, thank you for choosing Royal club by Occidental and taking time to write a review, we´re glad you enjoyed to by on this beautiful resort, We'll let Rogelio know you kindly mentioned him in your lovely review, we sincerely hope to be able to host you in the near future for... More 

Sundre Alberta
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 30, 2014

We just returned from a week in Cozumel and were upgraded to Occidental Grand after a fire at Allegro. The resort is beautifully laid out in such a way that we were astonished to find on the internet that it was full while we were there. All of the staff at the hotel did everything to make our stay enjoyable,... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hi BearberryDivers, Thank you for choosing Occidental hotels, and taking time to write a review, we´re glad you enjoyed to by on this beautiful resort and enjoy diving on this beautiful reefs, also it was a pleasure to host you in Royal Club, we sincerely hope to be able to host you in the near future for yet another pleasant... More 

Mission, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2014

Came home November 22 after a lovely vacation at the Occidental Grand in Cozumel. Glad we updated to the Royal Club as I believe from what other visitors are saying that it was worth the price. Room was nice and the service was great - especially from our new friend Lizeth (Royal Club Manager). She made the Royal Club experience... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Daryl and Michelle, Thanks for visiting and preferring Royal Club by Occidental Grand, also thanks for taking the time to write a review for us, we are glad to know you have a wonderful time. we hope to see you soon and having a great time together, paradise will be waiting your return, like our resort. Warm regards, Lizeth... More 

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