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All 57 Cozumel hotels

Royal Club at Occidental Grand Cozumel

4.0 of 5 Hotel   |   Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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Royal Club at Occidental Grand Cozumel
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Ranked #23 of 57 Hotels in Cozumel
A recent review
4 of 5 stars Reviewed April 28, 2014
Terry19_62_11 Sarnia, Canada
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215 reviews from our community

Traveler rating
    129
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
There are newer reviews for Royal Club at Occidental Grand Cozumel
See the most recent reviews
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 6, 2014

I've stayed at this hotel for eight years in a row, and it's constantly gotten worse. Last year, the quality of the food had gone down and was worse than fast food. The service was mediocre at best. Three members of our party got sick with something resembling "Montezuma's revenge". And now, this year, when we returned to the facility,... More

Was this review helpful? Yes 6
Granger, Indiana
Top Contributor
68 reviews 68 reviews
32 hotel reviews
267 helpful votes 267 helpful votes
1 of 5 stars Reviewed May 6, 2014

Stayed last week at the Royal Club. What a dump. Bugs in room including ants in the bed at check in. Leaky ceiling that they could not fix. No hot water 2 days. Pools so dirty I would not go in. Nasty seaweed all over beach. Sea water even dirty and brown during our visit. Three of my guests got... More

Was this review helpful? Yes 5
Sarnia, Canada
Top Contributor
73 reviews 73 reviews
6 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 28, 2014

I am splitting my review into 2 parts since Royal Club has its own entry. Overall upgrading to the Royal Club made a HUGE difference on our vacation. That being said, not everything was positive. A common problem mentioned by a lot of people is the smell on the bottom floor and the air conditioning. Definitely a problem. The mustiness... More

Was this review helpful? Yes 8
New Ross, Ireland
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 26, 2014

We had booked 7 nights "Honeymoon Special" the Grand Occidental Xcaret( will be reviewing this separately) but when we arrived they had no reservation on the system. To cut a long story short we were transferred to their sister hotel in Cozumel the next day. When we arrived there, there was also no reservation on their system even though we... More

Was this review helpful? Yes 2
Fayetteville, Arkansas
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 2, 2014

We stayed in the same hotel at this resort 8 years ago. That trip was just after the 2005 hurricane. The resort was quiet, and the staff were amazing. Each day the room was tended to and included sweet treats like folded towels on the beds in a variety of unique creations. This trip, the experience was completely different. Although... More

Was this review helpful? Yes 3
Brantford, Canada
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 6, 2014

My brother and I went the week of Feb 26/ March 5. After reading some of the reviews I went with an open mind. I was pleasantly surprised. If you can swing it, absolutely book Royal Club...I was in pod 2000 2nd floor facing the quiet pool. Room was large! Clean, with a full fridge of water, pop, Sol restocked... More

Was this review helpful? Yes 5
San Angelo, Texas
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 27, 2014

Ok folks, I travel the world and Mexico is always in my schedule 2-3 times a year and I never miss a chance to revisit the Occidental Grand Resort in Cozumel! The moment I arrived the manager and host reconized me from my past trips and gave me a glass of champagne, the bell guys took me and my bag... More

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Columbia, MO
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 22, 2014

This was a nice resort, 3.5 star at best and definitely not 4 stars. I think they should re-evaluate their star rating to help potentials guests check their expectations. Pros: Fantastic beach, excellent Guest Service (Royal Club), Pools, activities, sunset views, mangrove trail to the beach, other guests are very friendly and not pretentious, the drinks flow, Sol and Dos... More

Was this review helpful? Yes 3
Brillion, Wisconsin
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 19, 2014

We have been going to Cancun and Cozumel now for 13 years and this was the worst vacation we have ever been on . We usually go for about two weeks we ended up here because the place we like was under renovations. I will tell u a few good things about the place were the bartenders and the maids.... More

Was this review helpful? Yes 4
Colorado Springs, Colorado
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 15, 2014

We just returned from Cozumel a few weeks ago. We did not upgrade to the Royal club. Im sure it would have made the experience better after staying in building 16. I want to explain our stay but also not make the place sound like it was awful because it wasn't. I have just stayed at nicer places and when... More

Was this review helpful? Yes 6
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Additional Information about Royal Club at Occidental Grand Cozumel

Address: Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Club at Occidental Grand Cozumel 4*
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel

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