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All 56 Cozumel hotels

Royal Club at Occidental Grand Cozumel

4.0 of 5 Hotel   |   Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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Royal Club at Occidental Grand Cozumel
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85%
Ranked #23 of 56 hotels in Cozumel
A recent review
5 of 5 stars reviewed 2 days ago
melanie l
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  • Reviews (214)
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214 people have reviewed this hotel

Traveler rating
    128
    52
    13
    11
    10
See reviews for
47
124
8
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have been to the Occidental Grand in Cozumel 6 different times. We have been in both the high season and low season. We prefer the low season. You have your choice of beach chairs, restaurant reservation preference, a more relaxed environment. Our kind of vacation is to combine snorkeling(which you can do from the beach there), eating, and relaxing... More

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Edison, New Jersey
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Positive: The beach and ocean is beautiful. Center of town is also very nice to walk around and shop. Handful of employees who really care. All inclusive. Salsa and fish were amazing. The roaming lizards were great!!! The Negative: The room smelled like mildew and our room did not have hot water ever. To add: we are now home... More

Was this review helpful? Yes 2
Canton, Michigan, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is our second Occidental Royal Club experience- consistent with beautiful, well maintained grounds, personal service and good value. We enjoyed snorkeling on the beach and the evening entertainment. It was hot and humid as to be expected and it took a day for the room to cool down but there is a pleasant breeze most of the time coming... More

Was this review helpful? Yes 1
Fort Worth
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Hope to return with the whole family. I see why so many return year after year to the same resort. Plenty of food choices and restaurants, room service was excellent too! Beautiful sea life, love the resident iguanas and turtles. Staff was always ready to help. The Royal Club is worth the extra money and we also choose to give... More

Was this review helpful? Yes 1
Concordia
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

This was our first trip to cozumel and will be remembered! Everyone was very friendly and helpful, the food was good and the beach was amazing! Entertainment in the evenings was awesome! Always something to do at the hotel, lots of entertainment!

Was this review helpful? Yes 1
Dallas, TX
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 12, 2014 via mobile

We had a great time this week. Our room was clean/nice. It was a bit humid at times... But it was very hot/humid outside. We were in room 2018 (bottom floor) Staff very eager to please... Especially if you add a few dollars here and there for tips. Property has gorgeous landscape, fountains, walkways... I felt as if we were... More

Was this review helpful? Yes 2
velma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2014 via mobile

Just got back from occidental grand in cozumel it was great the staff was very helpful our first club service people donny was great will be back next year i do recommend up grading to royal club level

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 20, 2014

We Stayed 7 days in a studio room in the Royal Club. It was a great experience. First impressions are important and everyone was very friendly. The upgrade to royal or first club is highly recommend. The personal touch that we received from our personal concierge was amazing. Unwinding from the trip with a glass a champagne during check in... More

Was this review helpful? Yes 5
Pine, Colorado
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 8, 2014

This was nothing like the reviews. Cockroaches crawling out from underneath food tables. Food was horrible as was the service. Constantly begging for tips at the bar and checking personnel was very rude and confused.

Was this review helpful? Yes 4
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 6, 2014

I've stayed at this hotel for eight years in a row, and it's constantly gotten worse. Last year, the quality of the food had gone down and was worse than fast food. The service was mediocre at best. Three members of our party got sick with something resembling "Montezuma's revenge". And now, this year, when we returned to the facility,... More

Was this review helpful? Yes 6
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Additional Information about Royal Club at Occidental Grand Cozumel

Address: Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Club at Occidental Grand Cozumel 4*
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style
#3 Luxury Hotel in Cozumel #5 Spa Hotel in Cozumel
Hotel Class
Number of rooms
39

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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