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Royal Club at Occidental Grand Cozumel

Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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Royal Club at Occidental Grand Cozumel
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Royal Club at Occidental Grand Cozumel
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244 reviews from our community

Traveler rating
    144
    62
    16
    11
    11
See reviews for
51
137
11
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
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  • All months
    (244)
  • Mar-May only
    (73)
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    (62)
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    (48)
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Nashville, Tennessee
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I visited this resort with my sister this month. We had a great time! It was exactly what we were looking for:good food, good drinks, beautiful beach and relaxation. We alternated between sit down restaurants and buffet style. Both options had a great variety and we enjoyed it all! They have premium alcohol and will make the drinks exactly how... More 

Was this review helpful? Yes 4
The Woodlands, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to say first and foremost that I rated this 5 star not because it is the Ritz Carlton but because of a combo of things. The customer service was the very best of anywhere I have traveled and I've been all over the world. A big shout out thank you to Walter, Sonya, Carlos, Alex, Johnathan, Ivan and... More 

Was this review helpful? Yes 2
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

hi Bobbie C, Hi Thank you very much for taking the time and giving us your comment about your stay at Royal Club, we appreciate your comment to our staff , We'll let them know your kindly Mentioned in your lovely review, Best Regards, Management at Royal Club More 

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a dream vacation in the Royal Club. The Royal Club was a home away from home and we highly recommend the Royal Club restaurant "La Carreta." Our rooms were very comfortable. Highly recommended.

Was this review helpful? Yes 3
Stillwater, Minnesota
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 7, 2015 via mobile

Stayed here a few hrs ago for fam reunion. Last minute trip thru Delta Dive vaca. 1st choice booked, so we grabbed this. Great to be convenient to Dive shop! Not a huge fan of all inclusive food in general, but no complaints. Ate at specialty restaurants which were good. Lunch by the ocean after diving was great. Last day... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you for choosing Occidental hotels, and taking time to write a review, we´re glad you enjoyed to by on this beautiful resort and enjoy diving on this beautiful reefs, also it was a pleasure to host you in Royal Club, we sincerely hope to be able to host you in the near future for yet another pleasant stay. Best... More 

Dundas, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 4, 2015 via mobile

We have been to Occidental Grand Cozumel before and chose to return to The Royal Club. The resort is located in a lush and botanical setting. The architecture also has a more Spanish look than some resorts. The Royal Club was excellent and we did enjoy the restaurant within it. The Concierge was very helpful. We loved the beach and... More 

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you Patterli for taking the time to write a review, we glad that you spend your holidays on this beautiful island and enjoy, We appreciate your feedback and you can be certain we will take your comments about buffet restaurant Into consideration in order to maintain our quality, however hope to have a chance to serve you again in... More 

Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 3, 2015 via mobile

If you are traveling to Occidental Grand Cozumel, splurge on the Royal Club upgrade. Check-in was quick and easy, and room service was even better after a long day of travel! Lizeth, the Royal Club manager, was very attentive to our needs and fulfilled every request with a smile. Thank you again for going above and beyond our expectations, Lizeth!... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you very much Ms. Ashley for taking the time to write such a beautiful review, we are glad you spend your birthday in Cozumel and enjoy of this beautiful resort, the staff is glad to know about your lovely review, we will see your family soon, we hope you and friends return to have another lovely vacation in Royal... More 

Omaha, Nebraska
Top Contributor
50 reviews 50 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 24, 2015

We fully enjoyed our trip to Cozumel! I would highly recommend paying the extra to stay in the Royal Club area. We not only had an extra restaurant to choose from, we had our own pool. The staff in the Royal Club was amazing and so accommodating. Having the restaurant right inside the gates of our private area was so... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you very much Ms. Lisa for taking the time to write such a beautiful review, glad you have completed your certification and with greater confidence can return to this beautiful island and which will be missed you, It was a pleasure to host you in Royal Club. Best wishes and see you soon !!! Lizeth Palacios More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2015

This was my 2nd stay at this resort in two years. I again stayed at the Royal Club with only one issue. The Hot tub outside was not hot, but the one in the room was great. They did not have the fountains or small ponds filled with water, but other than that the grounds were great. We were very... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you Mr. Tom for choosing Royal Club, and taking time to write a review, we´re glad you enjoyed to by on this beautiful resort and enjoy the beach area, it was a pleasure to host you in Royal Club, , also We appreciate your feedback and you can be certain we will take your comments about the Jacuzzi Pool... More 

Harpers Ferry, Iowa
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 5, 2015

Very fun trip! I will return!! Jose, Zurisday, Flor and Candy wee exceptional host and hostesses! I feel I made some new and wonderful friends with the staff, and I hope we can continue our friendships through the distance between us! I hope to return to see all of you! Lizeth made our check-in and all she did for us... More 

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you Ms. Karen to taking the time to write about you stay in the Royal Club, also we are glad to know you have a wonderful time. we hope to see you soon and having a great time together, paradise will be waiting your return, We'll let the staff know you kindly mentioned them in your lovely review. Best... More 

McGregor, Iowa
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2015

With the help of Liliana Sanchez, the Social Media Coordinator, the birthday surprise for my sister was a total success. Liliana was always quick to respond to my emails. I couldn't have done a lot of this trip without her. I too received a surprise when we were upgraded to the Royal Club for the week. Nice surprises for my... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hi Elaine M, Thanks for your review. We're glad you enjoyed your stay with us at the Royal Club section of the Occidental Grand Cozumel. I personally thank you for your kind comments, and I'm most pleased to know you and your sister enjoyed your stay at our hotel and the island as well. We sincerely hope to be able... More 

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