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Royal Club at Occidental Grand Cozumel

4.5 of 5 Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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Royal Club at Occidental Grand Cozumel
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Royal Club at Occidental Grand Cozumel
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230 reviews from our community

Traveler rating
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    14
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Top Contributor
55 reviews 55 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

I've been staying at the Occidental Grand for several years but my experience at the Royal Club was above and beyond my previous stays! I was fortunate that others I was diving with were staying there too, so there were people for me to eat and socialize with. Lizeth and Margarita took very good care of me, almost doting on... More 

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Montreal, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was great and the staff was more than friendly. The a la carte restaurants were excellent, but the dinner buffet restaurant needs to improve their quality and variety. Breakfast and lunch buffets were generally vey good. The in house dive company ( Pro dive Mexico) was excellent and very professional. Rented a bicycle from Cozumel rentabike. They brought... More 

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hello Mr. Macattiny, Thank you for choosing Occidental hotels, and taking time to write a review, we´re glad you enjoyed to by on this beautiful resort, also it was a pleasure to host you in Royal Club, we sincerely hope to be able to host you in the near future for yet another pleasant stay, We appreciate your feedback and... More 

Superior, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just got back from my stay at the Occidental Grand Cozumel. Had a room in the Royal Club section. The staff was always trying to help with any needs. Front desk people, in the club, were very friendly and helped with any arrangements or reservations I needed. Room was kept exceptionally clean and linens were changed on a regular basis.... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Mr. Allen, Thanks for taking the time to write a review for us, we are glad to know you have a wonderful time and enjoy your dives, we hope to see you next time on this paradise to enjoy this beautiful island and caribbean waters. Warm regards, from Royal Club Staff. More 

Fort Worth, Texas
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location. Facilities are good, diving s awesome (highly recommend the on site prodive shop). The weather can be hit and miss when I go (December) but the sea s always warm and the diving supberb. The hotel staff work so hard to help and ensure your stay is enjoyable.

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review
Google Translation

Muchas gracias Sr. Juan por tomarse el tiempo para darnos su comentario de su estancia en Royal Club, estamos contentos... More 

Miami, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have been to this resort three times and have always been very pleased with the overall experience. The people are very friendly and helpful, the location is beautiful and the staff is exceptional. We would definitely recommend this location to anyone looking to vacation in Cozumel. Although we did not use the dive club, the hotel is perfectly situated... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Jane and Oscar, Thanks for visiting and preferring royal club by Occidental Grand, also thanks for taking the time to write a review for us, we are glad to know you have a wonderful time, we hope to see you next time on this paradise, also let me congratulate you for effort in the IronMan. Warm regards the Royal... More 

Parker, Colorado
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel and resort are very good. While I think the food was great, the selection was modest at times. Night life left a little to be desired with only 1 bar open after-hours. All that being said, I loved this trip because of the great service my family received. Not a single experience that was anything less than perfect.... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hi Karl K K, Hello Mr. and Mrs. Kocsis, thank you for choosing Royal club by Occidental and taking time to write a review, we´re glad you enjoyed to by on this beautiful resort, We'll let Rogelio know you kindly mentioned him in your lovely review, we sincerely hope to be able to host you in the near future for... More 

Sundre Alberta
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from a week in Cozumel and were upgraded to Occidental Grand after a fire at Allegro. The resort is beautifully laid out in such a way that we were astonished to find on the internet that it was full while we were there. All of the staff at the hotel did everything to make our stay enjoyable,... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hi BearberryDivers, Thank you for choosing Occidental hotels, and taking time to write a review, we´re glad you enjoyed to by on this beautiful resort and enjoy diving on this beautiful reefs, also it was a pleasure to host you in Royal Club, we sincerely hope to be able to host you in the near future for yet another pleasant... More 

Mission, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Came home November 22 after a lovely vacation at the Occidental Grand in Cozumel. Glad we updated to the Royal Club as I believe from what other visitors are saying that it was worth the price. Room was nice and the service was great - especially from our new friend Lizeth (Royal Club Manager). She made the Royal Club experience... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Daryl and Michelle, Thanks for visiting and preferring Royal Club by Occidental Grand, also thanks for taking the time to write a review for us, we are glad to know you have a wonderful time. we hope to see you soon and having a great time together, paradise will be waiting your return, like our resort. Warm regards, Lizeth... More 

Edmonton, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Positive: Beautiful diving Large Rooms Edible Food Restaurants where never to busy Dive Shop was friendly Guests where very friendly Negative: Housekeeping was poor Room required maintenance – Had to notify staff 3 times before anyone looked at the leak in our roof and it was only made worse. We where asked to leave our room 3 times for a... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear Justdee2000, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments about the times and process on the maintenance and housekeeper service into consideration in order to maintain our quality standards, we are glad you enjoy the Diving on this paradise, however hope... More 

Galesburg, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We just spent a blissful week at the Royal Club for our annual vacation. We are a bask-in-the-sun couple, enjoy sailing and snorkeling but not the big group activities. This beautiful resort can accommodate a large range of personalities. Food is available from dawn until the wee hours of the morning and the service is superb at every venue. We... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Dear tkldvm, Thank you for choosing Royal Club by Occidental Grand, we´re glad you enjoyed this beautiful resort and Cozumel island, we sincerely hope to be able to host you the 13th time in the near future for yet another pleasant stay. Warm regards from the royal club staff, Lizeth Palacios Royal Club More 

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Additional Information about Royal Club at Occidental Grand Cozumel

Address: Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Royal Club at Occidental Grand Cozumel 4.5*
Number of rooms: 39
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel
Hotel Style:
#4 Luxury Hotel in Cozumel
#5 Spa Hotel in Cozumel

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