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Royal Club at Occidental Grand Cozumel

Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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1 room 1 adult
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Royal Club at Occidental Grand Cozumel
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281 Reviews from our TripAdvisor Community

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Saint-Zotique, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

We stayed there in May 2015. We stayed at the royal club and our stay was made special by the people working at the hotel. We had all of our breakfast and most of our meals at the Royal Club restaurant because we were treated extremely well by all of the staff especially Rogelio and Oscar. We were there with... More 

Helpful?
Thank Sonia D
Lima, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Occidental had just been purchased by the Barecelo Group so I am hoping some capital will be reinvested into this Hotel. Food was good at the specialities restaurant but the buffet had a lot to be desired somehow Mexican Chinese buffet was not the same. Fridge in the room long ago needed defrosting as you couldn't get the ice... More 

Helpful?
Thank TheRogue10
Kitchener, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in the Royal club from Christmas Day to New Years Day. The resort has some very good attributes but does require a little TLC. Our group went to scuba dive so those negatives did not really bother us. The property has been purchased by the Barcelo group so hopefully they will give the resort the TLC it needs.... More 

Helpful?
1 Thank Marsha L
Oakland, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 31, 2015

We stayed at the Occidental Grand last thanksgiving for a diving trip and had a wonderful time. We couldn't have been happier with the choice! We booked through RCI, which automatically put us in the Royal Club and we were so glad! We were able to eat breakfast upstairs in the Royal Club lounge which had excellent service! We also... More 

Helpful?
1 Thank Rebecca D
Oklahoma City, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 27, 2015

It truly was a royal experience, both in luxury and amenities. I have been to cozumel/cancun 10+ times in my life time, and this place with out question has raised my expectations of what a beachside hotel should be like. Amazing staff, amazing views. I WILL BE BACK!

Helpful?
1 Thank Tyler S
Oklahoma
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

I've been staying at the OGC for the past 15 years and I won't stay any other place in Cozumel. They have a excellent beach. Excellent food. Excellent service. I own a travel agency and have booked many many clients there. My reputation at a travel agent is respected and I would never book any client at a place I... More 

Helpful?
3 Thank SunnySkyTravel
Manton, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 15, 2015 via mobile

In general the service was poor. At the buffet restaurant, the food was warm at best. At the Sonora Steakhouse neither my husband or I got our complete meal. At Los Olivos the service was so slow that we never had a chance to order dessert and left. La Carreta was the only restaurant where food and service was good.... More 

Helpful?
3 Thank persiaskye
Montreal
Level Contributor
120 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed December 9, 2015

We have stayed at other Occidental Royal Club and the one in Cozumel is a rip-off. The food is very average, the private pool is actually a cold jacuzzi, no pool side bar service, no towels at the pool...no private sections on the beach. The only attention you get is from staff who constantly harass you to attend a time... More 

Helpful?
3 Thank denisYUL
Manton, Michigan
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 stars Reviewed December 2, 2015

First off, I'd like to say. I have never given a hotel or resort a terrible rating until now. My wife and I went there for our honeymoon from 11/23/2015 - 11/29/2015. I have stayed at several other all inclusive resorts in the Caribbean and Mexico. I had heard good things about Occidental resorts prior to our booking. The Occidental... More 

Helpful?
6 Thank jsems00
Petawawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 5, 2015

Occidental Grand Cozumel and in particular the Royal Club section is nothing short of amazing. From the concierge staff in the office to the staff at La Caretta Restaurant as well as room cleaners and maintenance staff, everyone is super friendly, hardworking and dedicated. Pools are clean and wildlife runs freely through the resort giving it a true tropical feel.... More 

Helpful?
2 Thank Barry M
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