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Royal Club at Occidental Grand Cozumel

Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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Royal Club at Occidental Grand Cozumel
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Royal Club at Occidental Grand Cozumel
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252 reviews from our community

Traveler rating
    149
    64
    16
    11
    12
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51
142
11
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • French first
  • Spanish first
  • Any
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  • All months
    (252)
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    (81)
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    (62)
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    (48)
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Robertsdale, Al, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed the week of May 10-15. Check in was smooth, we got there about 2:30, room wasn't ready but they tell you up front check in is at 3. No big deal, we went and ate a late lunch and came back like she told us and it WAS ready!! There were only two disappointing issues... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The royal club amenities are nice,la carreta the best place for lunch,dinner ask for Thomas and Roger, we came here to dive and the onside dive shop provide is just really easy, the buffet was delicious for breakfast, made to order omelets were great and the beach club for delicious was convenient for in between dives.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and i stayed a the occidental royal club for one week it was nice,the room were confortable we made dinner reservation ay la carreta restaurant, we love the mayan cofre , Roger and tomas are the best ,however the sunset are just amazing see you next time .

Was this review helpful? Yes 1
Northeastern Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We enjoy very much or stay in Royal CLub,Liz the manager was the best always smiling very helpful, check in was quick and easy, Room was ready at 3 pm, we love the beach definitely back, we do snorkel tour was amazing we went to palancar and colombia reef.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Great dives, great weather, lizeth and vanesa great concierge services, rooms were kept clean and the staff who were also friendly and always asking if we needed anything. We will back. We love the dinner in la carreta, ask for the special mayan coffe and the lobster was exquisite, also we enjoy the tequila sample on wednesday at the royal.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and i spent a wonderfull week At the grand Cozumel a the royal club we love This resort the. Food was. Excellent. Thomas and Roger are the best person in the restaurant la carreta. Easy check in nice facilities for sure we Will back soon!!! Try the snorkel. Tours, you Will love it.

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Horrible room. Cleanliness was NOT in their vocabulary. Pictures below, kinda hard to show hairs and yellow stains in bed linens. Room smell was awful. Pillows stunk. We we're constantly confronted to purchase into the hotel "The Royal Club" for extra perks. If not Royal don't go. I personally don't think the price we paid was worth what I saw... More 

Was this review helpful? Yes 1
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

hi Simple1973, Thank you for taking the time to write a review for us. We are uncertain if you refer the pressure you refer to as into upgrading to Royal Club or into buying to the First Club, but in any case, our staff has direct orders not to be pushy on clients and furthermore, not to limit commodities upon... More 

Nashville, Tennessee
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I visited this resort with my sister this month. We had a great time! It was exactly what we were looking for:good food, good drinks, beautiful beach and relaxation. We alternated between sit down restaurants and buffet style. Both options had a great variety and we enjoyed it all! They have premium alcohol and will make the drinks exactly how... More 

Was this review helpful? Yes 4
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you much Shannon too think in Royal Club as an option for your holidays, we are glad to know from your beautiful review, that you and sister spend a wonderful time in the resort, It was a pleasure to host you in Royal Club. see you next time to serve one of your favorite drink. Best regards, from the... More 

The Woodlands, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 18, 2015

I have to say first and foremost that I rated this 5 star not because it is the Ritz Carlton but because of a combo of things. The customer service was the very best of anywhere I have traveled and I've been all over the world. A big shout out thank you to Walter, Sonya, Carlos, Alex, Johnathan, Ivan and... More 

Was this review helpful? Yes 3
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

hi Bobbie C, Hi Thank you very much for taking the time and giving us your comment about your stay at Royal Club, we appreciate your comment to our staff , We'll let them know your kindly Mentioned in your lovely review, Best Regards, Management at Royal Club More 

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2015

We had a dream vacation in the Royal Club. The Royal Club was a home away from home and we highly recommend the Royal Club restaurant "La Carreta." Our rooms were very comfortable. Highly recommended.

Was this review helpful? Yes 3
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hi notorreyus247 Thank you very much Mr. Mcdonald for taking the time to write such a beautiful review, we are glad you spend your Holydays in Cozumel and enjoy of this beautiful resort, the staff is glad to know about your lovely review, we hope your return to have another lovely vacation in Royal Club. Best regards, Manager and staff... More 

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