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All 57 Cozumel hotels

Royal Club at Occidental Grand Cozumel

4.0 of 5 Hotel   |   Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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Royal Club at Occidental Grand Cozumel
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Ranked #24 of 57 Hotels in Cozumel
A recent review
5 of 5 stars reviewed 3 weeks ago
Beth F High Point, North Carolina, United States
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217 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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High Point, North Carolina, United States
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first visit to Occidental Grand Cozumel and we were very impressed. At the Royal club you are treated with first class service. Our room beautifully decorated and very clean. The restaurant at the Royal Club was divine. Serve and the food was excellent. We had dinner there three times in one week. We came during Season 2... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have been to the Occidental Grand in Cozumel 6 different times. We have been in both the high season and low season. We prefer the low season. You have your choice of beach chairs, restaurant reservation preference, a more relaxed environment. Our kind of vacation is to combine snorkeling(which you can do from the beach there), eating, and relaxing... More

Was this review helpful? Yes 2
Edison, New Jersey
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 17, 2014

The Positive: The beach and ocean is beautiful. Center of town is also very nice to walk around and shop. Handful of employees who really care. All inclusive. Salsa and fish were amazing. The roaming lizards were great!!! The Negative: The room smelled like mildew and our room did not have hot water ever. To add: we are now home... More

Was this review helpful? Yes 4
Canton, Michigan, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 13, 2014

This is our second Occidental Royal Club experience- consistent with beautiful, well maintained grounds, personal service and good value. We enjoyed snorkeling on the beach and the evening entertainment. It was hot and humid as to be expected and it took a day for the room to cool down but there is a pleasant breeze most of the time coming... More

Was this review helpful? Yes 2
Fort Worth
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014 via mobile

Hope to return with the whole family. I see why so many return year after year to the same resort. Plenty of food choices and restaurants, room service was excellent too! Beautiful sea life, love the resident iguanas and turtles. Staff was always ready to help. The Royal Club is worth the extra money and we also choose to give... More

Was this review helpful? Yes 1
Concordia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 1, 2014 via mobile

This was our first trip to cozumel and will be remembered! Everyone was very friendly and helpful, the food was good and the beach was amazing! Entertainment in the evenings was awesome! Always something to do at the hotel, lots of entertainment!

Was this review helpful? Yes 1
Dallas, TX
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 12, 2014 via mobile

We had a great time this week. Our room was clean/nice. It was a bit humid at times... But it was very hot/humid outside. We were in room 2018 (bottom floor) Staff very eager to please... Especially if you add a few dollars here and there for tips. Property has gorgeous landscape, fountains, walkways... I felt as if we were... More

Was this review helpful? Yes 2
velma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2014 via mobile

Just got back from occidental grand in cozumel it was great the staff was very helpful our first club service people donny was great will be back next year i do recommend up grading to royal club level

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 20, 2014

We Stayed 7 days in a studio room in the Royal Club. It was a great experience. First impressions are important and everyone was very friendly. The upgrade to royal or first club is highly recommend. The personal touch that we received from our personal concierge was amazing. Unwinding from the trip with a glass a champagne during check in... More

Was this review helpful? Yes 5
Pine, Colorado
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 8, 2014

This was nothing like the reviews. Cockroaches crawling out from underneath food tables. Food was horrible as was the service. Constantly begging for tips at the bar and checking personnel was very rude and confused.

Was this review helpful? Yes 6
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Additional Information about Royal Club at Occidental Grand Cozumel

Address: Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Club at Occidental Grand Cozumel 4*
Number of rooms: 39
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel

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