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Royal Club at Occidental Grand Cozumel

4.5 of 5 Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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Royal Club at Occidental Grand Cozumel
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Royal Club at Occidental Grand Cozumel
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240 reviews from our community

Traveler rating
    141
    61
    16
    11
    11
See reviews for
49
137
11
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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  • English first
  • French first
  • Spanish first
  • Any
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  • All months
    (240)
  • Mar-May only
    (69)
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Dundas, Canada
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We have been to Occidental Grand Cozumel before and chose to return to The Royal Club. The resort is located in a lush and botanical setting. The architecture also has a more Spanish look than some resorts. The Royal Club was excellent and we did enjoy the restaurant within it. The Concierge was very helpful. We loved the beach and... More 

Was this review helpful? Yes 1
Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

If you are traveling to Occidental Grand Cozumel, splurge on the Royal Club upgrade. Check-in was quick and easy, and room service was even better after a long day of travel! Lizeth, the Royal Club manager, was very attentive to our needs and fulfilled every request with a smile. Thank you again for going above and beyond our expectations, Lizeth!... More 

Was this review helpful? Yes
Omaha, Nebraska
Top Contributor
50 reviews 50 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We fully enjoyed our trip to Cozumel! I would highly recommend paying the extra to stay in the Royal Club area. We not only had an extra restaurant to choose from, we had our own pool. The staff in the Royal Club was amazing and so accommodating. Having the restaurant right inside the gates of our private area was so... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This was my 2nd stay at this resort in two years. I again stayed at the Royal Club with only one issue. The Hot tub outside was not hot, but the one in the room was great. They did not have the fountains or small ponds filled with water, but other than that the grounds were great. We were very... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you Mr. Tom for choosing Royal Club, and taking time to write a review, we´re glad you enjoyed to by on this beautiful resort and enjoy the beach area, it was a pleasure to host you in Royal Club, , also We appreciate your feedback and you can be certain we will take your comments about the Jacuzzi Pool... More 

Harpers Ferry, Iowa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very fun trip! I will return!! Jose, Zurisday, Flor and Candy wee exceptional host and hostesses! I feel I made some new and wonderful friends with the staff, and I hope we can continue our friendships through the distance between us! I hope to return to see all of you! Lizeth made our check-in and all she did for us... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you Ms. Karen to taking the time to write about you stay in the Royal Club, also we are glad to know you have a wonderful time. we hope to see you soon and having a great time together, paradise will be waiting your return, We'll let the staff know you kindly mentioned them in your lovely review. Best... More 

McGregor, Iowa
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2015

With the help of Liliana Sanchez, the Social Media Coordinator, the birthday surprise for my sister was a total success. Liliana was always quick to respond to my emails. I couldn't have done a lot of this trip without her. I too received a surprise when we were upgraded to the Royal Club for the week. Nice surprises for my... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hi Elaine M, Thanks for your review. We're glad you enjoyed your stay with us at the Royal Club section of the Occidental Grand Cozumel. I personally thank you for your kind comments, and I'm most pleased to know you and your sister enjoyed your stay at our hotel and the island as well. We sincerely hope to be able... More 

Mission, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 26, 2015

This was our first visit to Cozumel and the Occidental Grand. We are Grand level members in the Occidental Vacation Club. We enjoy our membership very much. The Occidental resorts we have stay at prior to this trip included Allegro Playacar and many stays at the Occidental Grand Nuevo Vallarta. I must say there is a lot to live up... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hi Sandra M, We apologize for the service you received at the First Club that does not reflect our commitment to provide the highest vacation experience to our members. We will make sure to share your comments with the staff at Grand Cozumel to ensure proper measures are taken on this matter. More 

Cobourg, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 17, 2015

We stayed in Royal Club as members. Liseth was extremely helpful with all of our requests. We enjoyed the First Club breakfasts every day. All of the restaurants were good, my only complaint would be that the menu did not change from day to day. However, there were enough entree choices to have something different every time. I did get... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hello Pearlk9 thank you for taking the time to write a comment about your wonderful stay in our resort, We appreciate your feedback and you can be certain we will take your comments about menu from the restaurants a la carte Into consideration in order to maintain our quality, we are glad you enjoy the Diving on this paradise, however... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 2, 2015

From the moment we got there we received amazing service. From the front desk, to the restaurant (specially the waiter Oscar was incredibly nice, ask for his special drinks!), and the diving center next to the hotel. We enjoyed great food in all the restaurants and great treatment from all the staff. Loved to find honey in the room for... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you very much for taking the time and giving us your comment about your stay at Royal Club, and we are glad you enjoyed the dive, we appreciate your comment to our staff, Margarita We'll let you know her kindly Mentioned in your lovely review . hope to see you soon in this paradise. Best regards from the staff... More 

ohio
Top Contributor
76 reviews 76 reviews
24 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed December 29, 2014

We were upgraded to the Royal Club due to Apple Vacations and us complaining about the moldy dirty room in 1725. Instead of cleaning the room, they moved us. With only 4 days at the resort I really didnt want to unpack, pack, unpack then repack. Lisa at the Royal Club front desk was always very helpful from checkout to... More 

Was this review helpful? Yes
Liliana S, Reputation Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Hola Sra. Y Sr. Joseph, thank you for taking time to write about your stay in our hotel, we appreciate your feedback and you can be certain we will take your comments about the time and services into consideration in order to maintain our quality standards, however we hope to have a chance to serve you again in the future... More 

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Additional Information about Royal Club at Occidental Grand Cozumel

Address: Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Royal Club at Occidental Grand Cozumel 4.5*
Number of rooms: 39
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel
Hotel Style:
#6 Spa Hotel in Cozumel
#6 Luxury Hotel in Cozumel

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