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Royal Club at Occidental Grand Cozumel

Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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1 room 1 guest
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Royal Club at Occidental Grand Cozumel
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258 Reviews from our TripAdvisor Community

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Traveler rating
    154
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (258)
  • Mar-May only
    (84)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (48)
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    (61)
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Chicago, Illinois
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Royal Club 05/2014 and it was a wonderful vacation. The Occidental Grand is a unique resort layout. It is not the stereotypical giant resort building on the beach. Instead, there are smaller buildings scattered in a jungle landscape with a short walk across a neat/cool bridge over a swamp to get to the pool and beach... More 

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Magnolia, Texas
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 28, 2015

I reviewed Occidental Grand earlier and realized I should've reviewed Royal Club instead! This is our second year staying in the Royal Club at Occidental Grand. We loved it so much last year, it was just a given when we were booking this year! It's the little things that make Royal Club special. My personal highlight is the concierge desk.... More 

Was this review helpful? Yes 4
Ivan C, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

2. Thank you Mr. Allicatag for taking the time to write this lovely review, we are glad that everything goes well on your holidays on the Royal Club, it was a pleasure to host you and we hope to see you the next. Best Regard from Royal Club Manager and staff More 

Robertsdale, Al, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 16, 2015

My wife and I stayed the week of May 10-15. Check in was smooth, we got there about 2:30, room wasn't ready but they tell you up front check in is at 3. No big deal, we went and ate a late lunch and came back like she told us and it WAS ready!! There were only two disappointing issues... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed May 8, 2015 via mobile

The royal club amenities are nice,la carreta the best place for lunch,dinner ask for Thomas and Roger, we came here to dive and the onside dive shop provide is just really easy, the buffet was delicious for breakfast, made to order omelets were great and the beach club for delicious was convenient for in between dives.

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Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

 Thank you Mr Dupas we are glad that you having a such a wonderful time in the RC and also diving on this beautiful reef, we hope to see you again and for us will be a pleasure to host you in the Royal Club. Best Regard from Royal Club Manager and staff More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2015

My wife and i stayed a the occidental royal club for one week it was nice,the room were confortable we made dinner reservation ay la carreta restaurant, we love the mayan cofre , Roger and tomas are the best ,however the sunset are just amazing see you next time .

Was this review helpful? Yes 1
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

 Thank you Freedtexas to taking the time to give us your lovely review, Our staff is glad to know that the make the difference in your holiday, and we hope to see you again and spend other holidays with us. Best Regard from Royal Club Manager and staff More 

Northeastern Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 8, 2015

We enjoy very much or stay in Royal CLub,Liz the manager was the best always smiling very helpful, check in was quick and easy, Room was ready at 3 pm, we love the beach definitely back, we do snorkel tour was amazing we went to palancar and colombia reef.

Was this review helpful? Yes 2
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

 Thank you Mr. Richarson for having the time to write about your holidays in Royal Club, we are glad that you having a wonderful time in our beautiful Island and visit or Reefs, we hope to see you soon. Best Regard from Royal Club Manager and staff More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2015 via mobile

Great dives, great weather, lizeth and vanesa great concierge services, rooms were kept clean and the staff who were also friendly and always asking if we needed anything. We will back. We love the dinner in la carreta, ask for the special mayan coffe and the lobster was exquisite, also we enjoy the tequila sample on wednesday at the royal.

Was this review helpful? Yes 1
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

 Thank you Dkipwil for taking the time to write such a beautiful review, glad you have the experience to diving on this beautiful reef, also it was a pleasure to host you in Royal Club, we sincerely hope to be able to host you in the near future for yet another pleasant stay. Best Regard from Royal Club Manager... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 6, 2015 via mobile

My husband and i spent a wonderfull week At the grand Cozumel a the royal club we love This resort the. Food was. Excellent. Thomas and Roger are the best person in the restaurant la carreta. Easy check in nice facilities for sure we Will back soon!!! Try the snorkel. Tours, you Will love it.

Was this review helpful? Yes 1
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

 Thank you Guinnshaw for having the time to give us your review, and also we are glad to have the opportunity to make you trip to Cozumel unforgotten, also Tomas and Rogelio is glad to know about your lovely review, we will see you next time on this beautiful paradise. Best Regard from Royal Club Manager and staff More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed April 29, 2015

Horrible room. Cleanliness was NOT in their vocabulary. Pictures below, kinda hard to show hairs and yellow stains in bed linens. Room smell was awful. Pillows stunk. We we're constantly confronted to purchase into the hotel "The Royal Club" for extra perks. If not Royal don't go. I personally don't think the price we paid was worth what I saw... More 

Was this review helpful? Yes 2
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

hi Simple1973, Thank you for taking the time to write a review for us. We are uncertain if you refer the pressure you refer to as into upgrading to Royal Club or into buying to the First Club, but in any case, our staff has direct orders not to be pushy on clients and furthermore, not to limit commodities upon... More 

Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 21, 2015

I visited this resort with my sister this month. We had a great time! It was exactly what we were looking for:good food, good drinks, beautiful beach and relaxation. We alternated between sit down restaurants and buffet style. Both options had a great variety and we enjoyed it all! They have premium alcohol and will make the drinks exactly how... More 

Was this review helpful? Yes 4
Liliana S, Guest Experience Manager at Royal Club at Occidental Grand Cozumel, responded to this review

Thank you much Shannon too think in Royal Club as an option for your holidays, we are glad to know from your beautiful review, that you and sister spend a wonderful time in the resort, It was a pleasure to host you in Royal Club. see you next time to serve one of your favorite drink. Best regards, from the... More 

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