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All 58 Cozumel hotels

Royal Club at Occidental Grand Cozumel

4.0 of 5 Hotel   |   Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
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Royal Club at Occidental Grand Cozumel
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86%
Ranked #24 of 58 hotels in Cozumel
A recent review
4 of 5 stars reviewed 1 week ago
dmswhite Dallas, TX
  • Overview
  • Reviews (208)
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  • Room tips (43)
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208 people have reviewed this hotel

Traveler rating
    124
    51
    13
    10
    10
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45
122
8
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Dallas, TX
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had a great time this week. Our room was clean/nice. It was a bit humid at times... But it was very hot/humid outside. We were in room 2018 (bottom floor) Staff very eager to please... Especially if you add a few dollars here and there for tips. Property has gorgeous landscape, fountains, walkways... I felt as if we were... More

Was this review helpful? Yes 1
velma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Just got back from occidental grand in cozumel it was great the staff was very helpful our first club service people donny was great will be back next year i do recommend up grading to royal club level

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 20, 2014

We Stayed 7 days in a studio room in the Royal Club. It was a great experience. First impressions are important and everyone was very friendly. The upgrade to royal or first club is highly recommend. The personal touch that we received from our personal concierge was amazing. Unwinding from the trip with a glass a champagne during check in... More

Was this review helpful? Yes 4
Pine, Colorado
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 8, 2014

This was nothing like the reviews. Cockroaches crawling out from underneath food tables. Food was horrible as was the service. Constantly begging for tips at the bar and checking personnel was very rude and confused.

Was this review helpful? Yes 4
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 6, 2014

I've stayed at this hotel for eight years in a row, and it's constantly gotten worse. Last year, the quality of the food had gone down and was worse than fast food. The service was mediocre at best. Three members of our party got sick with something resembling "Montezuma's revenge". And now, this year, when we returned to the facility,... More

Was this review helpful? Yes 6
Granger, Indiana
Top Contributor
68 reviews 68 reviews
32 hotel reviews
257 helpful votes 257 helpful votes
1 of 5 stars Reviewed May 6, 2014

Stayed last week at the Royal Club. What a dump. Bugs in room including ants in the bed at check in. Leaky ceiling that they could not fix. No hot water 2 days. Pools so dirty I would not go in. Nasty seaweed all over beach. Sea water even dirty and brown during our visit. Three of my guests got... More

Was this review helpful? Yes 4
Sarnia, Canada
Top Contributor
74 reviews 74 reviews
7 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 28, 2014

I am splitting my review into 2 parts since Royal Club has its own entry. Overall upgrading to the Royal Club made a HUGE difference on our vacation. That being said, not everything was positive. A common problem mentioned by a lot of people is the smell on the bottom floor and the air conditioning. Definitely a problem. The mustiness... More

Was this review helpful? Yes 8
New Ross, Ireland
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 26, 2014

We had booked 7 nights "Honeymoon Special" the Grand Occidental Xcaret( will be reviewing this separately) but when we arrived they had no reservation on the system. To cut a long story short we were transferred to their sister hotel in Cozumel the next day. When we arrived there, there was also no reservation on their system even though we... More

Was this review helpful? Yes 2
Fayetteville, Arkansas
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 2, 2014

We stayed in the same hotel at this resort 8 years ago. That trip was just after the 2005 hurricane. The resort was quiet, and the staff were amazing. Each day the room was tended to and included sweet treats like folded towels on the beds in a variety of unique creations. This trip, the experience was completely different. Although... More

Was this review helpful? Yes 3
Brantford, Canada
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 6, 2014

My brother and I went the week of Feb 26/ March 5. After reading some of the reviews I went with an open mind. I was pleasantly surprised. If you can swing it, absolutely book Royal Club...I was in pod 2000 2nd floor facing the quiet pool. Room was large! Clean, with a full fridge of water, pop, Sol restocked... More

Was this review helpful? Yes 5
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Additional Information about Royal Club at Occidental Grand Cozumel

Address: Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Club at Occidental Grand Cozumel 4*
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel

199 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style
#4 Luxury Hotel in Cozumel #6 Spa Hotel in Cozumel
Hotel Class
Number of rooms
39

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