The food was fresh and there was a good selection at the buffet. In addition, there were 2 à la carte restaurants and a fast-food grill. The 2 restaurants both had the same menu but one was in an enclosed up-scale environment and the other was in the same location as the fast-food grill. The staff was courteous.
The beach...
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We've stayed all over the island of Cozumel. We always end up back at the Melia because the food and service are amazing. It's always a different day at the buffet, but the mexican staples are always available. The beach is a little murky right in front of the hotel, but a five minute walk will take you to the...
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All in all we had a nice stay at Melia. We stayed in a JR suite on the 9th floor and the view was gorgeous! The room was very nice and extremely clean. We spent most of our days snorkling(just past the hotel next door was great) and lounging on the beach. Breakfast was actually the best meal we had....
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Good morning, thank you for take a minutes from your time to write this review about the days you stay with us on Melià Cozumel, Is is good to know you have a nice time in the hotel, and the room was beautiful, all the rooms have an amaizing view but the rooms from the tower has an specific espectacular...
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My family and I knew the Melia Puerto Vallarta hotel and since we had a wonderful experience there we assumed it´d be the same at Cozumel. It was such a disappointment that I had to warn everyone! Here s a list:
1. The place in general is not in good condition, the rooms look old.
2. The place is not...
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Good morning
This post has been answer directly to the guest. Thank you.
Vanessa Villalobos
Quality Control
calidad@melia-cozumel.com.mx
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I stayed at the Melia Cozumel from May 7 through may 12. We arrived around noon and were given the keys to the room. We had a jacuzzi room. The jacuzzi was outside on a little deck. Housekeeping clean my jacuzzi daily. The room was clean. We did have a problem with the air conditioner on the first day and...
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Good morning, Thank you for take a minutes from your time to write this review, I am really glad you enjoy the Hotel, the services and the clean service , But most of all that if you retorn to the resorts you will come back, We hope can be in a near future.
Best Regards
Vanessa Villalobos
Quality Control
calidad@melia-cozumel.com.mx
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Warning. Don't get money from the ATM in the hotel (gives you USD). The change rate is 14.8 MXN for 1USD at the ATM, while the real change rate is 12.9. Over a transaction of 400$USD, the ATM take from you an extra 60$. Go outside near the security booth, there is an ATM that gives you pesos and seems...
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Good afternoon,Thank you for your comments with other users from Trip Advisor, and the tips you have about the ATM. It is really nice to rent a bicycle and go to a ride in the down town. We hope you come back in a near future.
Best Regards
Vanessa Villalobos
Control de Calidad
calidad@melia-cozumel.com.mx
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Its a little old, and the food and drinks were ok . The pool is nice and the view from our room was amazing...it was clean and the staff was ok as well....everything was ok
Good afternoon, thank you for take a minutes from your time and write your comments on Trip Advisor, we hope the next time you come back you can have a great vacation also. If you have any comments I am at your service.
Sincerely
Vanessa Villalobos
Control de Calidad
calidad@melia-cozumel.com.mx
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We stayed here recently (3 adults) for March break. We quite enjoyed the resort, it really is paradise. We especially like the closeness to the beach, the beautiful sunsets, the wildlife, and the staff. For overall value the best resort I have stayed at in the Caribbean. The rooms and buildings are somewhat dated, but generally well maintained. During our...
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Thank you for share all your comments with other users from Trip Advisor, I am agree with you , have an ocean view room and see the sunset each day is a great experience. As you say we work everyday to improve our service and our facilities, this is why you watched some painting things and our maintenance team working...
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We stayed at the Melia last week and enjoyed the tranquil stay here the week after Easter which is the start of their low season. Never a problem finding beach chairs, towels, and there's a great snorkel spot a few hundred yards down the beach. Food was pretty good and drinks were plentiful though my boyfriend would have prefered US...
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Thank you for your write your comments on Trip Advisor, I am going to tell personally to the ladies from the reception, Genny and America and also the bartenders, that they made for you a great vacation, we are really glad you enjoy your days on the beach and have a relaxing days, And thanks for share the tip about...
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The resort was exactly what we paid for (which wasn't much). First, let me say the staff is very friendly and accommodating. The resort is a little dated but everything was clean and pretty well maintained. The beach is one of the best on the islands. There is a little seaweed at times when the waves are rough, but every...
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Good afternoon, first of all I would like to thank you for you comments about our friendly staff and the cleanness that you can find the Hotel.
I am really sorry to know that you did not enjoy the meals in the hotel,so if you can please send me an e-mail with more details of the food, I will have...
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