The reviewers giving the Occidental Grand high marks must have low expectations. I stayed at the Occidental Grand 4/13-4/18/2012 and I will not go back. I have stayed at other resorts and this is really a 2.0-2.5 star resort. I do not require high class accommodations, but this place was not worth the money. Yes, we were greeted with champagne,... More

I am a Royal Club Repeat Guest: I always enjoy staying here; much cheaper than the Presidente Intercontinental which I tried many years ago. I've stayed at the Occidental Grand resort some 4-5 years now, this trip for a week. As mentioned by other reviewers, Ms. Nelly who is the primary person to work with at the Royal Club, is... More

April 8-15, 2012. The Occidental Grand was not disappointing. Upon arrival we were greeted with cold glasses of champagne. Since we arrived before our room was available, we enjoyed a great buffet lunch at the beach restaurant and then went swiftly to our rooms to change. I have to admit ... everything I had heard about the mattresses was right.... More

Just returned from our trip to Cozumel and the Occidental Grand from April 8th – 15th. Our trip started a bit on the negative side and I thought that it was setting the tone for the rest of the week. We have stayed at the Aura the past two trips to Cozumel and decided to give the Grand a chance... More

We are beach lovers, divers, & snorkelers, with the hotel being of secondary priority. This was our 5th trip to beautiful Cozumel and our 2nd consecutive vacation at the Occidental Grand. We love everything about this hotel (except the beds). The staff is hard working & terrific in making your stay a great holiday experince. We didn't bother with the... More

I read some of the reviews that are 5 star and I think that I must be at a different resort. I have been to several all inclusive resorts and this has been the worst. We went to Occidental Grand with my wife's two sisters and their husbands and they were disappointed as well. Here are some of the issues... More

A paradise, I just made my dream come true, dive n´ joy with my kids for one week, in the best resort @Cozumel, the crew, just amazing, I´ll do it again soon !!!

This was our second visit to the Occidental Grand (my husband, myself and our 9 year old son). We originally chose this resort because of the size, distance from the "strip" and the ability to snorkel right off the beach. These same reasons brought us back this year. Unfortunately, our first 3 days were troubled by the Texan "spring breakers"... More

I had the oppotunity to experience a week at this resort because my brother was getting married. I have to say that this was the first trip outside of Canada that I had ever taken, although I know it will not be my last. This was the most unforgetable week of my life, and I am 48 so it has... More