My wife and I recently stayed at the Occidental Grand in Cozumel, Mexico. The hotel is rated as “four stars”, but this is ridiculous. My trip was ruined by this resort, the rooms were terrible, the food was terrible, and the air conditioning worked pitifully. I spoke to the management there repeatedly about this and, despite about ½ occupancy, they... more

Resort : not bad at all, the rooms were very nice and the ac and fan couldnt have been better. When we got there they bring you to a comfortable room with a couch and offer you champagne or what ever you want to drink. They give you an explanation of the resort and then your free to go. The... more

This resort had just what we were looking for: *great room, comfortable, cool/shady retreat when we had enough sunshine *great snorkeling right off the hotel beach *great staff... spoke excellent English, friendly, willing to answer questions and help in general *excellent food with lots of fresh vegetables and fruits... truly something for everyone *great amenities (we used the Hobie Cats... more

I recently returned from an 8 night trip to the Occidental Grand and it was paradise. They welcomed us with a glass of champagne! Everyone was extremely nice and my friend and I were sad to leave. The beach was beautiful- I spent about 7 hours a day there. The water was clear and warm. You could rent gear for... more

If you're a diver, this is the place to be. Pier is ON this property - Staff is AMAZING! Food, Drinks, Pools, Activities were average. Rooms were dated. Spa could have been nicer. Cabanas on beach were beautiful...if you could reserve one early enough. Would only go back for diving experience. more

We have been to Cozumel five times. My significant other is a diver, I am not. This is a great place for anyone, including serious divers! There is a pick-up right at the dock each day for dives and the Palencar Reef is one of the finest! There are no waves for swimming, the beach is long, sandy and quiet!... more

My daughter and I spent 7 nights, and had a wonderful time! We have a lovely view of the serenity pool, and our room was clean and pleasant. Yes, the showers are simply the best!! The staff were all polite and responded to our requests quickly. The food is good for an all-inclusive, drinks were good. The "Dirty Monkey" was... more

This was our second visit to Occidental Grand; the first was 5 years ago. The hotel is on a beautiful stretch of beach at the south end of the island, away from the bustle of San Miguel. Check in was easy and they gave us the rooms we had requested: an upper floor, king beds, near to our sister and... more

If you dive, this is the resort to stay at. I could write for days about he beautiful grounds, beautiful rooms, and expert dive staff. But I dont have the time. What I will say is this: There are cheaper alternatives on the island, and a few bucks may sway your choice of lodging. YOU ALWAYS PAY FOR WHAT YOU... more