We just left Occidental Jan. 26th. We had such a great time. You never know what to expect and this was a very laid back atmosphere. The guest were even more friendly than at some of the resorts we've stayed at. The relaxation pool was very quiet. So if you just want to relax by the pool and read this... More

We have just spent a glorious 2 weeks at the Occidental Grand Cozumel. There were six older adults in our party. We were met by courteous and polite staff and we have become friends with many of the individuals that work at the resort. Daniel and Abi were excellent people with whom we shared many fun activities and great conversations,... More

We enjoyed our stay very much at the Occidental and Rickardo (the wedding planner) was great. He did a great job capturing what we wanted and the location was beautiful. I would love to go back and stay again! More

We have been going to Cozumel for many years. This is a great resort! The beaches are some of the best on the island! The staff could not be more accommodating. The grounds are beautifully kept, they seem to always be making them more gorgeous! the resort itself is clean and just well laid out! The rooms are spacious and... More

Grounds were so beautiful, rooms were clean and well looked after. The staff were so friendly and hard working. Thank you to Jorge, our waiter at la Posada, professional and kind with great customer service and a wonderful smile! Thanks for taking such great care of us. The entire resort allowed for a complete mix of relaxation, pampering, excursions, and... More

We have been to Mexico several times in various locations. 2nd time to Cozumel but first time staying for a week. Our stay at the Grand was truly GRAND! We walked the beach for hours both north and south of our location, snorkeled off the beach and ate and drank to our complete content. Beautiful facility and grounds but what... More

The resort has a beautiful sandy beach and plenty of umbrellas for shade if you choose to use them. The spa massage therapists - Erika and Maria are wonderful... best Swedish massage I have ever had! The food was adequate and plentiful. The staff even prepared a bowl of chicken soup for me when I had a queasy stomach one... More

Anyone that has a bad experience at this hotel will not be satisfied by ANYTHING. Let's start with the staff: hard working and friendly 24/7, anyone that wants to succeed in the service industry should take serious notes. From the wait staff to the guys cleaning the beach these people work extremely hard to create a safe and relaxing vacation... More

The past three years we (two couples) stayed at the Grand. But, not this year. Last year at check out I was charged an extra $12 or $25 bucks for internet service. When I checked in on the first day I paid cash for some access minutes. When we checked out I was charged again for this service. Rather than... More