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Occidental Grand Cozumel

Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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Occidental Grand Cozumel
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3,353 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (820)
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There are newer reviews for Occidental Grand Cozumel
See the most recent reviews
Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

First time at the Occidental Grand and we really enjoyed our stay. The rooms were spacious, clean, and the air conditioning worked very well; very little humidity in rooms, so no musty smell, which was nice. We had some trouble with the iron on our first day, and the front desk delivered a brand new one within ten minutes. The... More 

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi LFrappiero Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience... More 

West Jordan, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a really great experience at the Occidental! Everyone was very friendly and welcoming! They have everything you need at this all-inclusive, including a gym and a spa. Very professional Dive shop on the property - ProDive was amazing! The staff is highly trained and very nice and friendly! Great vacation!

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI Thank you for your amaizing review, We are truly delighted to know that you enjoyed your recent stay at Occidental Grand Cozumel. Thank you for highlighting the things that made your stay memorable as, the staff warm hospitality. We will share your comments with the team to encourage them to continue improving. Once again, thank you for your time... More 

Dallas, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a wonderful time. The staff was very friendly, especially in the First Club. Shout out to Claudio, Kinga and Kitsia! The diving was great and Pro Dive was good and professional. The food was ok, not the best but definitely not the worst. It's worth it to pay for the romantic dinner on the beach. The steak and... More 

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi kmkimberlin Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay, we're glad to know you enjoy the service and friendliness of our staff, we'll let them all know you kindly mentioned them... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm writing this in bed at the resort. Here's the best things from the resort: 1. Beautiful resort and grounds with lovely gardens and foliage. Really breathtaking. Entrance is gorgeous. 2. Amazing beach location, white sands, clear water, away from the city noise. 3. Drinks with all inclusive were tasty and many to choose from. 4. Employees were all very... More 

Was this review helpful? Yes 2
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi Carrie R Many thanks for sharing your experience with us. We appreciate the opportunity to respond. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us Regards Ivan C Guest Experience Manager OGC More 

Midland, Texas
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The best staff ever! Every was very helpful! I cannot complain about them. Beds are horrible! Pillows and Bedspread smelled of mildew- needed washing or better yet- replacing! Expected nicer rooms. After 2 nights ready to leave early because beds were awful- woke up with back pain. No central Ac only evaporative cooler- made everything very damp. Swim wear would... More 

Was this review helpful? Yes 3
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi InMidland Thanks for taking the time to write a review for us. We are sorry to hear you found our hotel not of your liking, we strive to do our best in providing our guests with a satisfying experience, we will take your comments to upper management for their follow up. Regards, Ivan C Guest Experience Manager OGC More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful resort. Very friendly staff and great food. I will stay here again. Beautiful clean beach. The pool and pool-side bar are a great place to relax. Access to the on-site ProDive Mexico PADI dive shop made our experience more enjoyable.

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI Tim P Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable... More 

South Ayrshire, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a hard hotel to review as some of it was fab and some was just odd, if you are American or Canadian then it is just a short hop for you but if you are a Brit then think hard before you go.The rooms smell musty and damp and the a/c is really noisey. This hotel is really... More 

Was this review helpful? Yes 4
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi JWT57 Thanks for your review. We appreciate your comments and take them all into consideration in order to maintain our quality levels. We sincerely hope to be able to host you again in the near future. Regards Ivan C Guest Experience Manager OGC • More 

Chandler, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here on a 'No Limits Scuba' Diving Trip (June 2015) and really enjoyed it. The fact that the Dive Shop is on the grounds and you are diving in no time because the dive sites are minutes from the dock is fantastic. Would definitely return. The staff was very pleasant and the grounds are beautiful.

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi Eleanor W • Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and... More 

Houston, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was my second time staying at this hotel. My first visit was decent so I bought the Vacation Club trial, hence my second visit. I will not be staying at this resort a third time. The landscaping and pools are beautiful and well maintained. The staff is very friendly, helpful and really want to ensure that you enjoy your... More 

Was this review helpful? Yes 3
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi TAS2775 Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing you... More 

Sacramento, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My parents and I moved to the Occidental Grand to escape from the wild partiers of the Occidental Allegro and it was worth paying for it. PROS: The Occidental Grand is just so much more relaxing than the Allegro. The jungle grounds are amazing. There are tons of iguanas, turtles, frogs, a couple of cayman crocodiles under an “Indiana Jones”... More 

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi Megan W Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing... More 

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