We had a great time, The staff was friendly and helpful. Everytime you passed an employee they smiled and said hola. The food was very good,could use a few more choices on the buffets. The a la carte restaurants were very good, rich and filling. The beach and pools were very clean and beautiful. Bar and wait staff could not... more

The entire resort was very pretty! The grounds were immaculate and stayed that way the entire two weeks we were there! Given the number of storms Cozumel has experienced in the last few years the buildings all appeared to be in good shape and looked like they had been freshly painted...even more recently than the last storm. (I have some... more

Here comes my usual long detailed review. The very short version is that this is a perfect location from which to dive Palancar Reef (which is why you go to Coz in the first place), or to lay by the pool with a book, or to enjoy their strong commitment to 80's music while watching people from Texas get startled... more

I was very pleased with this resort. The food was above average. Service was great at times and poor at times (particularly at the buffet). However, for an all-inclusive, it was great and I would definitely go there again. We did an excursion in town where we cooked with a local lady after going to the market and buying all... more

My brother and I spent our vacation here. If you treat people with respect and kindness you will get it back here. The resort was very clean and the grounds were washed and swept daily. The staff was very friendly and eager to assist and/or serve. The food was very good, not 5 star but very good and plenty of... more

The Resort was beautiful! Very well designed and managed. The staff members are very friendly and accomidating. I enjoyed my stay and would defiantly come back! more

I highly recommend the Occidental Grand for honeymooners, lovers and couples who want to escape. I will not take children back there. We took our niece and nephew ages 12 and 17. We were in the "Royal Club" and although the ammenities were fabulous, the kids were bored. I loved the hot tub and the restaurant, the kids loved the... more

This was our sixth trip to Cozumel and we have always stayed at the Occidental Grand. Usually we stay for a week or more and scuba dive, but this time my wife and I decided to do a long weekend getaway and just relax. We took only carry on luggage so it was easy to escape the airport. The moment... more

Just returned from 6 nights at the Occidental Grand Cozumel and couldn't have been happier with our experience. We were greeted with champagne by Sofia who is so nice and wonderful to interact with on a daily basis. We had requested a room with a king bed but was given a double instead. We were offered an upgrade to the... more