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Occidental Grand Cozumel

Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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1 room 1 guest
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Occidental Grand Cozumel
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3,413 Reviews from our TripAdvisor Community

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Traveler rating
    1,260
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822
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Level Contributor
13 reviews
4 of 5 stars Reviewed yesterday NEW

A week before we were to go on this trip i decided to check out the reviews for this hotel. I was extremely dissapointed that the majority of the reviews were so bad! It was too late to change anything so we went hoping for the best. I was so surprised and relieved that our experience was not nearly what... More 

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Sweet Home, Oregon
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

We went to Cozumel on a day trip from Playa Del Carmen to do some site seeing and to look at the Occidental property in preparation for our visit the following week. We were with another couple traveling on rental bikes around Cozumel.Upon entering the resort the guard summoned an associate to facilitate our going through the resort. She questioned... More 

Was this review helpful? Yes 1
Minnesota
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I went to the occidental Grand cozumel last week for our honeymoon. We could not be more pleased with every aspect of the hotel. The food is no the best but is fine, the staff was wonderful, and the location was beautiful. Highly recommended! thanks ivan

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Glenwood, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Great diving, I did't use the resorts dive shop I dove with dive palancar . They were great, I can't' say enough good things about them. The resort was ok, rooms clean, ac worked however the management doesn't have a clue what it is doing. You never knew where your meals would be. The buffet moved around the resort and... More 

Was this review helpful? Yes 2
Mansfield, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had a great stay at the Occidental for 7 nights . Great beaches , friendly wait staff and overall good food ! Hey this is Mexico so don't expect 5 star American treatment here ! Room was clean and always fresh ! My husband and I have visited this pretty island for 18 yrs or so , even when... More 

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi sue h We would like to express our most sincere gratitude for choosing to stay with us one more time . We are so delighted to know that we were able to provide you with memorable vacations. Your comments about our staff and the service they provided motivate us and make us feel very proud. We will pass your... More 

Nova Scotia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This review is a little late coming but here goes anyway. My husband and I stayed at the Occidental Grand Cozumel last March for a week. Overall the resort itself is nice. I rather liked all the iguanas, birds and miniature pigs running around. It has a very lush jungle feel to it with lots of gardens, plants and trees.... More 

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi Fabcat_3413 Thank you for your time to write a review, this is very important for us to identify our opportunity areas and take immediate actions. We would like to let you know that we have followed up your report with the Management, and proper actions have been taken to avoid this from happening to other guests. Warm regards from... More 

Euless,texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed at the occ. grand again since I was bringing the whole family and wanted to show them some of the best. My 3 rd stay here over the years. It has not changed from last time there but we did not find the food that great as we remember. They cook for the masses and lower quality. We stayed... More 

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi crjjetjock Regarding your comment. We regret to read that you have left our hotel with an opposite idea in your mind. I have sent your comments to the respective heads of departments involved and actions would be taken to address all your concerns where necessary. regards Ivan C Guest Experience MG ogc More 

Mount Laurel, New Jersey
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Heard several negative reviews and was nervous. Rooms A/C worked very well, had a spacious bathroom, and was kept clean. Staff was awesome at every part of the hotel. Restaurants are so-so, but fine. Went downtown just to get away and see more of Cozumel. Only gripe was that I hated getting sucked in to the TimeShare spiel, It sucked... More 

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi Angel G Thanks for taking the time to write a review for us. We are sorry to hear you found our hotel not of your liking, we strive to do our best in providing our guests with a satisfying experience, we will take your comments to upper management for their follow up. Regards Ivan C Guest Experience Manager OGC More 

Chicago, Illinois
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Occidental Grand in the Royal Club 05/2014 and it was a wonderful vacation. The Occidental Grand is a unique resort layout. It is not the stereotypical giant resort building on the beach. Instead, there are smaller buildings scattered in a jungle landscape with a short walk across a neat/cool bridge over a swamp to get to... More 

Was this review helpful? Yes 2
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with... More 

Fort Worth
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just got married at the Occidental Grand Cozumel in August and it could not have been better, well maybe cooler weather could have helped. Francisco, the events coordinator, made everything so easy and care free for us! He had a back up plan for anything that could have happened so my husband and I were immediately... More 

Was this review helpful? Yes
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI jem08a Thank you for your amazing review, We are truly delighted to know that you enjoyed your recent stay at Occidental Grand Cozumel for your wedding . Thank you for highlighting the things that made your stay memorable as, the staff warm hospitality. We will share your comments with Francisco to encourage him to continue improving. Regards Ivan C... More 

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