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All 57 Cozumel hotels

Occidental Grand Cozumel

4.0 of 5 Resort (All-Inclusive)   |   Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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73%
Ranked #26 of 57 hotels in Cozumel
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed today
Kara S Portage, Michigan
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2,517 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (542)
Date | Rating
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English first
Portage, Michigan
1 review
4 of 5 stars Reviewed today NEW

Wonderful week at the Occidental Grand. Our room was beautiful, especially the bathroom and nice beach -vs- iron shore at other hotels. My son loved all of the activities, at the pool and volleyball court during the day and the dancing and movie activities at night. We dove on the Yucab with Joey and Anneliese, both were very helpful and... More

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Alliston, Ontario, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

When we arrived around 2, we were not sure where the front desk was. It was not far from where we were dropped off, but it was so low key we almost missed it. At the time two women were at the desk and one man, who I later learned was the 'manager'. AT this time he was doing his... More

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Battle Creek, Michigan
1 review
4 of 5 stars Reviewed 2 days ago NEW

The staff was extremely friendly and helpful. This is an all inclusive gated resort, private beach, with an on site dive shop operated by Pro Dive Mexico. The dive staff was also helpful and professional. This is some of the best diving in the world. The rooms are clean and well kept. The bed was a little firm for our... More

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Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear dmarquette, Thanks for your review, we're very happy to know you enjopyed your stay with us and the diving too! Cozumel, certainly is a great spot for diving and we take pride on being on a top location for doing so as well as having a great dive shop on site. We sincerely hope to welcome you again in... More

orlando,florida
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently stayed here for 3 days after starting out at Occidental Grand Xcaret which they overbooked and so offered us a beach stay. The hotel is on a beautiful property and well maintained. The architecture of the buildings is really special, especially at night. We were on the 3rd floor which had 2 balconies and the view was of... More

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Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear germangourmet, Thanks for your review. We're most happy to know you enjoyed your stay with us and even some fresh coconut water and rum with it, it is indeed a treat! We sincerely hope to be able to host you again in the near future. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More

Ladysmith, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Very laid back resort. Beautiful jungle setting. Great area for scuba driving and snorkeling. Entertainment staff and bartender Santos did a fine job. Not happy with the Italian restaurant not very friendly made reservations and had my receipt they did not have it on there paper they acted like they didn't want to serve us.. Also the resort has a... More

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Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear tamjomoore, Thanks for your review. We appreciate all of your comments and you can be certain we'll taken them into consideration so we can maintian our quality standards. We sincerely hope to be able to host you again in the near future. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More

Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

In 2009 we stayed here in building 21... 2nd floor.. First room on the right.. I'm booked for next month is there anyway we can get that room again? We were hurt in an accident on the 2nd morning so did not get to do anything. Your hotel was amazing at assisting till we could fly back.. Any help would... More

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Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear aboyles3, Thanks for your review. We're very glad to have you back and staying with us again, for room requests, please be so kind to contact agerenciaogc@mx.occidentalhotels.com so they can give follow up directly with you. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More

Fort McMurray, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

The excellent staff and perfect beach made this resort a great value and fun vacation. The staff was welcoming and I would recommend a stay here for any family. Our daughter was married here at the resort and we had 40 guests stay here. It went like clock work and even though it can be difficult to have this many... More

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Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear Cindy B, Thanks for your review. We're very proud to have been your daughter's choice for a destination wedding and are most pleased to know her and her guests all had a great time at Occidental Grand. We wish your daughter and now husband the very best and hope to be able to welcome all of you again in... More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for a week in mid-March. We found the room to be to our liking and there was enough variety at all the restaurants. It is not a 5 star resort but is certainly very clean and comfortable.

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Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear snorkelgirl2014, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More

Minneapolis, Minnesota
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

OK, for starters...I'm kinda sad to be back in Minnesota, greeted by more snow...but, what can you do? So I've never done an online review like this before, but our experience at OGC was so incredibly great that I feel like this is the least I can do to help other families in their choices (we spent a lot of... More

Was this review helpful? Yes 12
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear Badger G, Thank you for taking the time to write a review for us. We're very happy to read you and your family had such a good time at Occidental Grand Cozumel! We'll make sure to let Abi, Otoniel, Aurelio and Santos know they were kindly mentioned by you in your review, we're proud to have them in our... More

Olathe, Kansas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Our family visited the Occidental Resort for a week in the middle of January 2014. We wanted to provide an assessment of our week long stay. Plus side: - The entrance and lobby area was beautiful. - The beaches were pristine and the sand very soft. It was a little rougher wading out into the ocean with the washed up... More

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear Vomarian, Thanks for taking the time to write a review for us. We will take your comments in consideration in order to maintain our quality standards for our guests' satisfaction. We sincerely hope to be able to host you again in the future. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More

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Additional Information about Occidental Grand Cozumel

Also Known As:
Occidental Grand Cozumel Hotel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Cozumel Occidental Grand
Occidental Cozumel
Grand Cozumel
Grand Occidental Cozumel
Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cozumel
#9 Romantic Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
#26 Top resorts Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Cozumel 4*
Official Description (provided by the hotel):
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 
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