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Occidental Grand Cozumel

Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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3,370 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bartlett, Illinois
Level Contributor
4 reviews
2 of 5 stars Reviewed yesterday NEW

We read the reviews prior to our visit but decided to give the Grand a chance since it had a four star overall rating. Big Mistake! The good - several of the bartenders were excellent and some of the dive masters (Martin & Luca) were excellent at Pro Dive. We met some nice guests staying at the resort. The bad... More 

Was this review helpful? Yes 4
Colorado
Level Contributor
120 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
2 of 5 stars Reviewed yesterday NEW

After staying at the Occidental Grand Papagayo in Costa Rica, we were looking forward to the same quality experience at the Occidental Grand Cozumel. We were very disappointed. From the time we got to our room and saw the 2 double beds when we asked for a king size bed to the last breakfast the day we left, this was... More 

Was this review helpful? Yes 3
Clitheroe, United Kingdom
Level Contributor
154 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed yesterday NEW

The basis layout of the hotel is very good which made the disappointment more. The food in the main buffet each evening was terrible and almost cold. We mentioned this to the buffet staff and they said they new this and had reported it to the management who refused to do anything, except provide a microwave!!!. We spoke to the... More 

Was this review helpful? Yes 3
Wink, Texas
Level Contributor
12 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This was a beautiful and very romantic resort♥️🌺My husband and I loved it here! The entire atmosphere was so tropical and just exactly what you would expect from a 5 star resort. Our room was beautiful and we had our own private concierge to cater to our every need. The entire place was all inclusive so no paying extra for... More 

Was this review helpful? Yes 2
Middle Village, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Outdated rooms, food is horrible, employees do NOT CARE. Only reason this place gets 2 stars is because the beach and grounds are still nice.....also caters to cruise ship people and they forget about the guests...don't hesitate to go elsewhere 😡👎

Was this review helpful? Yes 8
McKinney, Texas
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It is with a heavy heart that I write this review of my recent stay at Occidental Grand Cozumel. I must preface my review with the fact that I have vacationed in Cozumel more than a dozen times, staying at at least a half a dozen different all-inclusive resorts. As a 4 Star hotel in Mexico I expected more, and... More 

Was this review helpful? Yes 6
New Jersey
1 review
2 of 5 stars Reviewed 3 days ago NEW

Staff is wonderful but the resort is understaffed. Management is only concerned with selling timeshares. Food is very limited and when they run out of something it is not restocked. Bars are also understaffed, the only bar by the pool usually had a long line. Pool needs maintenance, while we were there a young man sliced his foot on a... More 

Was this review helpful? Yes 5
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI MMacNewJersey Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing you... More 

Huntsville, Alabama
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was the 3rd time we have stayed at this resort and we enjoyed it as always. Grounds: The resort has foliage inside and around and gives the feeling you are in the jungle at times. Large lizards, birds, and other animals (the good ones) are a bonus to watch. I even saw a small wild pig but the wife... More 

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Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI WiseManwhosay Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our family had a wonderful time. The food, the entertainment, the watersports were all amazing. The staff also catered to every need. We went Scuba diving, snorkeling, to play with the dolphins, sailed the catamaran, rode jet ski's and spent a day just driving around the island. It was all memorable. We saw many 'wild' animals around the hotel from... More 

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Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI Firecap911 Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay, we're glad to know you enjoy the service and friendliness of our staff, we'll let them all know you kindly mentioned them... More 

Katy, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great hotel, beautiful grounds, we saw a alligator, turtles and many iguanas!! Both pools are great, great variety of food, drinks are good too, team members are very friendly, beach is beautiful with lots of seating!!

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI stephanieandvincent Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience... More 

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