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Occidental Grand Cozumel

Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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Ranked #31 of 57 Hotels in Cozumel
A recent review
5 of 5 stars reviewed 3 days ago
Rodman1964 Hillsboro, Kansas
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3,148 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hillsboro, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

What a great time we had last week. Great accommodation's, friendly, helpful staff and great food and drinks. Lots of drinks!!!!!!!! What a great facility with great beaches and water to enjoy. Snorkeling was awesome as well. Wish we would of stayed longer

Was this review helpful? Yes 2
San Francisco, California
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Royal Club, and was pleasantly surprised by very clean rooms and outstanding cRoyal club service. Walter checked me in within in 5 min was helpful throughout my whole stay. Beach and see are hard to beat. Sunsets are the the best. Will go back.

Was this review helpful? Yes 3
Chcago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great for kayaking, snorkeling, just let awning on the beach. Great service:quick and polite. Beautiful hotel with a beautiful beach. Not many night activities tand I would recommend going to the restaurants for food (the buffet gets a bit repetitive). Beautiful place though. The service is incredible and we were treated very well

Was this review helpful? Yes 1
Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent. I had the steak, which was juicy and very flavorful. The hot and sour soup was delightfully spicy and the fish tacos were scrumptious. The wait staff were wonderful and very polite and attentive. All in all 5 stars 😁

Was this review helpful? Yes 1
Beaver Dam, Wisconsin
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My daughter and I arrived March 14-21st for her spring break vacation trip, we were a little apprehensive after reading some of the prior reviews, but let me reassure you this is a very nice resort, we had No complaints.. The staff is exceptional they are hard working and very friendly and often going above and beyond to please their... More 

Was this review helpful? Yes 7
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel was perfect in every aspect. The beach is very nice. The food is very good. The staff is realIy nice and helpful. I especially appreciated diving with the Instructor Claudine Angear of Pro Dive Mexico. Mario

Was this review helpful? Yes 2
Fort Erie, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We are Royal Club members with Occidental....this trip was 11 nights and the 4th time to the resort. The beach has an area for club members but they are not policing it yet. Therefore non members are taking member seating. They have opened the beach restaurant as Mexican fare for dinner. The staff at the resort were helpful and polite... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Very good hotel, accommodating staff, friendly and food is very good in the ala carte restaurants. Highly recommend staying at this hotel. We were placed in a room closed to the entertainment area and we asked to change, and we were transferred to the executive room which we did not expect. Flowers in bedroom.

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Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Visiting occidental grand and I can not say enough on how wonderful our experiences have been. The staff is super friendly, the grounds are stunning, the beach is picture perfect. The restaurants have great service and a abundant variety of food selection. I will be returning soon, this is the spot in Cozumel.

Was this review helpful? Yes 4
Minot, North Dakota
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived with lukewarm greeting-no drinks. After lengthy Check in,were escorted to room on ground level. Opened door and were slammed in face with strong mold smell. Visible mold on walls,tiles and caulking bathroom. Beds were hard with only 2 chunky foam pillows and dated linens. 2 double beds reserved king. We set luggage down and returned to front desk,... More 

Was this review helpful? Yes 2
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