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All 57 Cozumel hotels

Occidental Grand Cozumel

4.0 of 5 Resort (All-Inclusive)   |   Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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Ranked #27 of 57 Hotels in Cozumel
A recent review
5 of 5 stars reviewed yesterday
Olga D
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2,800 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

One of the best resorts we have been in, upon arrival everybody greeted us gratefully we've had a great time and it's only your first day here can't wait to see what the rest of the week holds for us. The hospitality is wonderful the rooms are very clean in the pools and the beach are amazing have spent a... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 days ago NEW

The beach view is amazing, turquoise water as far as the eye can see!! Drinks unlimited!! The room is very big, fridge!, clean and great running air conditioning :) The buffet meals have a great selection & view of the ocean for lunches!

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Laredo, Texas
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Over all, my husband and I had a wonderful time. Occidental Grand Cozumel was a very nice place. Grounds were beautiful. Staff was very friendly. We ate most of our meals at the buffet even though we were on the "royal Club" section. We found the buffet had a good selection of food. Being September, hotel census was low and... More

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear Gloria S, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel and that we were your choice for your anniversary! We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand... More

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Wow, after traveling to Cancun and Cozumel for over the last 10 years and always staying at all inclusives, this was the worst one ever. There were a few pros but the cons surely outweighed everything. Let me share... Pros: The beach - nice and able to snorkel right out in front Didn't have to wake up at 6am to... More

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear scubachic, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations and for the issues encountered. Warm regards from Occidental Grand Cozumel, Liliana S.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We had a blast. Although we went during the slow season, the service was exceptional! We upgraded to the Grand Romance package and it was totally worth it! We were wined and dined and loved it. I would highly recommend booking excursions to go around and see the island. There is a lot of things to do and see. Adrian,... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear ashbow14, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. We'll let Adrian know you kindly mentioned him in your review. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental... More

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We take an annual trip to Cozumel and this year we stayed at the Occidental Grand. The food was great and the staff were very friendly and helpful. The power at the resort went out twice and the resort staff handled it very well. We SCUBA almost every day and with a 5 star PADI shop on the premises and... More

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear keithhoyt, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. We also appreciate your other remarks so we continue to step up in our quality. Warm regards from Occidental Grand Cozumel, Liliana... More

Springfield, Missouri
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This has been our third visit to this resort. Outstanding snorkeling right off the beach. Smiling friendly service. Consistent quality food. Our children , teens, had a blast. Dive Pro did an outstanding job getting the whole family scuba certified. Even took grandma on a Discover Scuba dive.

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear DEKppp, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel, and so did your kids and grandma! We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The Good Points: The hotel is very luxurious, the rooms and bathrooms are large and airy, the staff are very attentive, the grounds are beautiful and extremely well manicured. Also, the pools, gym and beach are all clean (they clean the sand every day!). There is a dive centre on site behind the sea front beach bar. The Bad Points:... More

Was this review helpful? Yes 4
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Hi LAW7710, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We appreciate your feedback on the areas you felt we fell short on, such as food and ambiance. We sincerely hope to be able to host you again in the near future. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation... More

Christchurch, New Zealand
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I grabbed a booking here in the last minute. Not quite sure how but ended up in thier more executive club. Loved the grand experience. It was such a clean place, great staff (especially in the daily restaurant). I found I had privileges over standard guests that helped out a couple of times in my favour. Was kind of cool.

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Hi Chch_kraig, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This is my first review in 10 years of going to all inclusives for vacation: Cancun, Cozumel, Puerto Vallarta, Los Cabos. I felt I owed it to prospective guests of this resort to know what they are getting into with Grand Occidental Cozumel. I have been going to 3 and 4 star places, and I found that what generally makes... More

Was this review helpful? Yes 3
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Hi Gerard D Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments about food and AC, into consideration in order to maintain our quality standards. We're truly surprised at the mention of the lost Ipod and hope you made the proper report while... More

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Additional Information about Occidental Grand Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Cozumel 4*
Number of rooms: 251
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Cozumel
Grand Cozumel
Grand Occidental Cozumel

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