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Occidental Grand Cozumel

Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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Ranked #30 of 52 Hotels in Cozumel
A recent review
5 of 5 stars reviewed 3 days ago
TC5285 Philadelphia, Pennsylvania
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3,306 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I stayed here and loved it. Great beach/pool and lunch restaurant is right on the beach. Buffet was average and specialty restaurants were great. Entertainment was typically performed in courtyard (no theatre) and no beach views but resort was nice and the service was great. Great beach and dive shop on premises.

Was this review helpful? Yes 2
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi TC5285 Many thanks for sharing your experience with us. We appreciate the opportunity to respond. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. Ivan C Guest Experience Manager OGC More 

Dallas, Texas
8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My friends and I have traveled many times to Cozumel, Playa del Carmen & Cancun in the last 10 years or so. We’ve stayed at several all-inclusive resorts, both adults only and family. This is the worst all-inclusive resort we selected in all these years. If I could give a rating of 0 stars, I would. Upon 15 minutes of... More 

Was this review helpful? Yes 8
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi krntxn214 Thank you for taking the time to give us your feedback and for expressing your concerns. Regarding your comment. We regret to read that you have left our hotel with an opposite idea in your mind. I have sent your comments to the respective heads of departments involved and actions would be taken to address all your concerns... More 

5 of 5 stars Reviewed 3 days ago NEW via mobile

We have had a great stay. The air conditioning did not work in our first room; however, they upgraded us to a new room with no extra charge! Overall, a great time and vacation. The staff at the pro dive shop were awesome and so was the dive! The staff at the Occidental were awesome as well!

Was this review helpful? Yes
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI Milkatu Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Ivan C Guest experience Mg. OGC More 

Camberley, England, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We went to cozamel for Xmas and new year and stayed at the occidental grand hotel. The place was beautiful ,, paradise. Sandy beaches, scuba driving, painting pottery on the beach, the fire it and you pick it up the next day. Staff were excellent, curitious, couldn't do enough for you. Rooms were spacious, clean and we had a balcony.... More 

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Westport, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I (in our 20s) went here this June 2015. We booked it on cheapcarribean.com for a good price. The hotel was average. It's like most all inclusive. They have 2 pools (now swim up bar) and a pretty nice beach (although the water is not nearly as nice as the website makes it look). Our room was... More 

Was this review helpful? Yes 4
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI Sarah B Thank you for taking the time to write a review for us. We appreciate your feedback and you can be reassured that we keep an strict control over food hygiene in order to grant our guest's well being. We are sorry you experienced these issues, We apologize for not having been up to your expectations. Warm regards... More 

velma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Went in June was not as good as last year I got montazuma revenge I didn't drink the water it had to be the food. My son got cursed in Spanish at the gift shop just for wanting something wrapped for travel he understands Spanish. So long story short I probably won't be going back there.

Review collected in partnership with this hotel

Was this review helpful? Yes 6
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI Jerry E. L Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments regarding the gift shop attitude into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Warm regards from Occidental Grand Cozumel,... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Slower pace, secluded, fun family place. The guys at Dive Pro are great. Beach is secluded from the masses, so no peddlers trying to sell you stuff. Very calm place with clean rooms and decent food. Dos Equis on tap and great diving in Cozumel. If you are not a diver and want an awesome Buffet then you are better... More 

Was this review helpful? Yes 1
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi MarneRegulator Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay of beach relaxation! Warm regards from Occidental Grand Cozumel, Regards Ivan C Guest Experience Manager OGC More 

Paradise, Texas
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago

This "resort" is lacking service. If you want a drink at.the pool be prepared to wait in line. No drink service at the beach either. Hope you don't want to stay up late Thursday night because the only bar that stays open after 11pm apparently doesn't open on Thursday which we were never told. Very much a family resort if... More 

Was this review helpful? Yes 7
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI amanda w Thank you for your time to write a review, this is very important for us to identify our opportunity areas and take immediate actions. HI We would like to let you know that we have followed up your report with the Management, and proper actions have been taken to avoid this from happening to other guests. Warm... More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my 2nd time staying here. The 1st time it was wonderful, the food, service, hospitality, the only down side was the beach was murky since a storm came by and the property is in a mangrove preserve. I enjoyed it so much I fell hook line and sinker and bought the Vacation Club which I truly regret now.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 7
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

HI Raul C Thanks for your review. We really appreciate your comments and be sure they will be taken in to consideration in order to maintain our services quality levels and that we will take the necessary actions. Sincerely we hope to be able to host you again in the near future and have the opportunity to redeem ourselves providing... More 

denver, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The resort was great, the grounds were fabulous and the wildlife around the resort was fascinating. The staff was very friendly and attentive. Had a problem with the refrigerator in our room and within an hour they had switched it out. Great trip!

Was this review helpful? Yes 3
Ivan C, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi Darren C Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay, we're glad to know you enjoy the service and friendliness of our staff, we'll let them all know you kindly mentioned... More 

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