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All 57 Cozumel hotels

Occidental Grand Cozumel

4.0 of 5 Resort (All-Inclusive)   |   Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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Ranked #27 of 57 Hotels in Cozumel
A recent review
3 of 5 stars reviewed yesterday
Carlos G Los Angeles, California
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2,789 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

We spent four days in this Hotel. The resort is well kept, very clean all areas. the stuff is great always ready to help if you need anything. The only complain I have is the food variety, I wish they will have more choices, also they don't offer anything like Ice cream or Snacks or self serve coffee area. From... More

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Long Valley, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were booked next door, until someone burnt it down. Initially I was skeptical, but when we arrived, we were impressed with the resort itself. They put us in the Royal Club, which has it's own restaurant and pool. This was a pleasant surprise. The beach and Dive Shop was only a short walk, and the Dive Shop stored all... More

Was this review helpful? Yes 1
Ettingen
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

This was our second visit to Cozumel Occidental, it is situated at a great location very near the protected natural reserve which is a great spot to dive. The Beach is lovely and clean as goes to say both pool areas. It is a very quiet relaxing hotel with friendly staff. The restaurants are clean and the service good but... More

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Ottawa, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would love to go back! People here were incredibly friendly and no complaints about the service. Overall exquisite! I'm glad I did this vacation with my friends, and would love to spend time also with my family here. I'm in love with this place. The food, the beach, the pool, the water, the room and don't forget the drinks,... More

Was this review helpful? Yes 1
Rochester, New York
Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Prior to our vacation, I reviewed many hotels in cozumel and spent countless hours reading reviews on tripadvisor... especially this one. I will try to be as unbiased as possible. We also traveled between September 4-10. Temp was average 88 degrees a day. Rained heavy for 5 hours one day and occasional downpours every other day. Arrival- Initially, we arrived,... More

Was this review helpful? Yes 5
Sierra Vista Estates, Arizona, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our first time at the occidental grand Cozumel. The grounds are fantastic. It really feels like you are part of a exclusive vacation in the jungle. At the front desk Adrian was there to help us with anything that we needed. Margarita was in the royal club and exceptional at making our second honeymoon a true trip to... More

Was this review helpful? Yes 1
Granbury, Texas
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

This is the third time to this resort but this time it was low season, we had been use to great food this time the two best meals of the trip were on American Airlines. We were very displeased with this trip, The resort is beautiful but for an all inclusive, bring your own food.

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Fabulous hotel in wonderful location. Holiday of two halves when the Americans checked out at the end of their season services were reduced with restaurants closing down which was disappointing. Staff still gave 100% and to ensure we were well looked after. Would definitely return to this hotel and would recommend it to others as the overall experience was amazing.... More

Was this review helpful? Yes 2
Wheeler, Texas, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Ok first off all the these people saying that this is a great place either one got brided to give a 5 star rating because thats the only way to get free wi-fi on your stay is if you come on here and give them 5 star ranking and they will give you the password to the wi-fi. And it... More

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear Hallie J, Thank you for taking the time to write a review for us. We are really sorry you felt your stay was not a good value for your money. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been... More

Greenville, South Carolina, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiancee and I stayed at the Grand Occidental Cozumel Sep1-6 and had an absolutely wonderful time. The facilities are immaculate, the staff friendly and quick to help with any issues or questions you may have concerning anything related to your stay in Cozumel. Adrian especially went above and beyond all expectations in helping us. Having read mediocre reviews of... More

Was this review helpful? Yes 3
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear TimBillman, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We are glad your enjoyed Adrian's service as well as our restaurants' cuisine. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation... More

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Additional Information about Occidental Grand Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Cozumel 4*
Number of rooms: 251
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Cozumel
Grand Cozumel
Grand Occidental Cozumel

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