This was our 2nd trip to Cozumel. Our previous trip was 2 years ago and our stay was at another resort just south of Occidental. Likes: The beach was nice and there were plenty of lounge chairs to choose from. Other reviews complained that there was no beachside/poolside servers taking drink orders, but that wasn't the case during our stay.... more

We love Cozumel but this hotel wasn't for us. That being said, we still had some good times. Just because I wouldn't recommend this hotel doesn't mean some out there might think it is great. Read and decide for yourself. I hope the Tips are helpful. We changed rooms twice before we got one that was decent. Why if they... more

We spent a week at the Occidental Grand and loved every minute. Our two teenagers thought it was so good they didn’t want to come home (a first) and are already talking about wanting to go back again asap. The hotel is wonderfully clean, attention to detail was great. We loved the food (and with two fussy teenagers who we... more

My husband and I traveled with two other couples and all stayed in the Royal Club. I am not sure how it is for the non Royal Club, but we found everything from staff to facilities, rooms... to be top notch. Before we arrived on 6/24/09, I read both the good and not so good reviews and really hoped I... more

My wife & I spent the first three days of our honeymoon at this resort. Although off season with only 30% occupancy (September), I picture this resort to have the intimate feel during peak season. It's a nice change compared to the mega all inclusives typically found south of Cancun (although not a bad option). This resort offers great food,... more

We had stayed at the Grand Occidental back in 2005 so this was a return stay. We had a fantastic time. The resort as all of the island of Cozumel was feeling the effects of the Global economy as well as the H1N1 virus scare. The island must be a 60% or less of the amount of people typically visiting.... more

Just returned w/my husband and 2 sons (13 and 17) , all of which are divers except me (I snorkel) This is our 2nd time there, and there will be a 3rd, if not a 4th. The staff is great, very pleasant and accommodating. We didn't lack anything other than a pack of matches to take to the airport, and... more

If you want to stay at a place where your things get stolen from your room.Where the people are so rude to you and your family.Where you get harrased everytime you walk through the door.If you want to stay at a place where they want to charge you 250.00 to wash two small bags of clothes.Then you want to stay... more

I hope you read all of my review, because I give you some pros and cons about this hotel. We have stayed at the Occidental Grand 4 or 5 times...we lose count. We have always stayed in the Royal Club because we like the extra attentitiveness that comes with the upgrade. I have read some of the reviews of the... more