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Occidental Grand Cozumel

Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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Ranked #32 of 57 Hotels in Cozumel
A recent review
4 of 5 stars reviewed 2 days ago
757danielda Wichita Falls
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3,244 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wichita Falls
1 review
4 of 5 stars Reviewed 2 days ago NEW

The best part of your resort is your people. They are very accommodating and present a cheerful attitude. The food is varied but I would like to see more grilled food to include chicken and fish. The rooms and accommodations are very clean and adequate. As an American I want more. Maybe if the drinking glasses were a little bigger,... More 

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Was this review helpful? Yes 1
Las Vegas, Nevada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I would rate this run down property minus 5 stars if I could,tiles falling off the pool,algae in pool,lots of bugs in restaurants and rooms . This is a Vacation Club Resort,so if your not a member you are treated like a second class citizen almost, well even if your a member to now that I think about it .... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The Occidental Grand Cozumel is fantastic! Welcoming staff, clean beaches & nice rooms. As a scuba diver, dive shops are important and the one here has been so helpful, organized and friendly. We came with a large group, so I was a little worried that someone would have a bad experience, but they were able to schedule our dives together... More 

Was this review helpful? Yes 2
Liliana S, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi Alana H, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel, as well as the diving. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Guest Experience Manager Occidental Grand Cozumel More 

Dallas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Before going, I d read that the time-share people would hound you in the lobby. I don't know if it was because it is off-season right now, but we were not approached at all! In fact, we really didn't even see any time-share reps. The rooms were nice and spacious, could use some updating, but still very good. The air... More 

Was this review helpful? Yes 2
Liliana S, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

Hi doggienana, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel, as well as your husband enjoying the wonderful diving cozumel has to offer. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Guest... More 

Denton, Texas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has a beautiful, lush jungle setting with tons of iguanas, birds, etc. Well maintained and landscaped. The beach and pools were great. Staff was exceptionally friendly and helpful all over the resort. Room and bath were quite nice. It was very relaxing staying here. Entertainment nightly was fun. The 2 restaurants were quite good. The food at the... More 

Was this review helpful? Yes 4
Liliana S, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi diane d, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel, and our indeed lush setting! We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Guest Experience Manager Occidental Grand Cozumel More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

As first time travelers my husband and I didn't know what to expect. We only booked this trip two weeks before we departed. Arriving at the airport you get bombarded with people already trying to sale you time share tours. We finally got in a shuttle and made it to the occidental. We saw many hotels on our way there... More 

Was this review helpful? Yes 2
Liliana S, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

hi Shanna H, Thanks for your review. We're glad you enjoyed your first stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay in our beautiful island! Warm regards from Occidental Grand Cozumel, Liliana S. Guest Experience Manager Occidental Grand Cozumel More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Cozumel Occidental Grand for Easter week, and overall our visit was a very sad disappointment. We had been at this resort a few times times before, and we had already noticed some slight deterioration in customer service with each visit. This last time, however, the customer service was decidedly bad. It was not just a "slight... More 

Was this review helpful? Yes 1
Williamstown, New Jersey
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We understand that our vacation was at the beginning of the off-season but we still had a wonderful time! A vacation should be judged by your opportunities to make your own style of fun and relaxation (i.e. how you handle the little bumps in the road). So we chose Cozumel over Panama, Costa Rica and the Mexican Mainland because of... More 

Was this review helpful? Yes 2
Liliana S, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

Hi The H, Thanks for your throughful review. We're glad you enjoyed most of your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay, and hopefully, a yet better impression. Warm regards from Occidental Grand Cozumel, Liliana S. Guest Experience Manager Occidental... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Today my girlfriend and I arrived at the Grand Occidental resort in Cozumel, Mexico and from the beginning it has been so hospital! I ran into three amigos by the names of Ivan, Francisco, and David and their service has been by far the best I've received. From their sincere care for your concerns and their want to make you... More 

Was this review helpful? Yes 4
Liliana S, Guest Experience Manager at Occidental Grand Cozumel, responded to this review

Hi CzerenaGarlit, Thanks for your review. We're glad you enjoyed our staff's friendly service at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Guest Experience Manager Occidental Grand Cozumel More 

Centennial
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

As Grand Members and returnees, we were very disappointed to have to wait for 4 hours to get our room. Once we did things were ok but the food and overall atmosphere of this location has really changed. Wont be going back.

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Was this review helpful? Yes 2
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