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All 57 Cozumel hotels

Occidental Grand Cozumel

4.0 of 5 Resort (All-Inclusive)   |   Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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Ranked #26 of 57 hotels in Cozumel
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
mirole Toronto, Canada
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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colorado
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed today NEW

Let me start by saying that I have stayed here several times and enjoyed the stays. This trip was a disaster! Problems with checking in!!! I had to come back at 4 pm and 6 pm. When I returned my bag was never moved to a secure area, it had been at the curb for 6 hours. I left to... More

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Toronto, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Overall, we liked this property a lot. Here is what we value in resorts the most and how this one rated: 1. Swimmable beach - 5/5. Very nice sandy beach (if not quite the white colour it is on the picture). You could swim The swimming area is not roped off so you could swim for long stretches any which... More

Was this review helpful? Yes 1
Lakeville, Minnesota
Senior Reviewer
8 reviews 8 reviews
2 of 5 stars Reviewed yesterday NEW

My husband and I booked at the Grand to have a better experience than we had a previous resort on the island 3 years ago. Upon checkin; we were informed the resort was overbooked and sent to the Allegro a mile up the road for one night and were told to return the next day for check in at the... More

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London
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed yesterday NEW

We DID NOT stay in this hotel, just came for half day scuba diving trip from Occidental Grand Xcaret. At the same time, as our hotel was over booked, they offered every customer a chance to stay in their sister property at Cozumel. We were lucky we did not agree! What I did not like: 1. The smell of mould... More

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Duluth
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

We originally were scheduled to stay in February but due to my husband needing emergency surgery, we had to cancel. We were charged one night which we understood. We then rebooked our trip for March. Upon check in we explained our situation and asked if we could be upgraded or if there was something else they could do for us... More

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

My best friend and I took a girls trip to Cozumel from April 16th until the 21st. This was our first time here and we booked through orbitz. We are twenty something and always looking for a moderate amount of fun. Not too busy and outrageous like Cancun. When we go away, we like great food, great drinks, and great... More

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Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear JRomero3, Thanks for taking the time to write a review for us. We appreciate your feedback and comments, you can be certain we will take them all in consideration in order to maintain our guests satisfaction and safety as well as our quality standards. We'll make sure to let the employees mentioned you kindly named them on your review,... More

Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel for three days while passing through Cozumel. I took the ferry from Playa Del Carmen to Cozumel (cost $13 USD one way) and then took a taxi from downtown Cozumel (where the ferry lands) to the hotel (cost $15 one way). Be careful of taxi drivers here. They are much more ruthless and will try... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear Paymon B, Thanks for taking the time to write a review for us. We're very pleased to read you enjoyed your stay with us at Occidental Grand Cozumel! Nature and wildlife certainly are key traits of our Island and resort and we take pride on preserving them, we are happy to know you enjoyed their sight as well. We... More

Fair Oaks, California
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Occidental Grand Resort April 4 - 12, 2014 Fair Oaks, California Diving 2 couples ages 47-60 Had a great, relaxing time! Have an open mind when you go to any resort whether in your home country or out of country. We booked through Costco Travel, they were great to work with and ensure our trip was a smooth one start... More

Was this review helpful? Yes 3
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear Hotwings2014, Thanks a lot for taking the time to write a review for us. We're very pleased to know you and your friends had a good experience whilst staying with us at Occidental Grand Cozumel. Very glad to know your enjoyed your diving here as well as on mainland. We sincerely hope to be able to host you again... More

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My family loves the water, sun, beach, and scuba diving, and this was a great place for all of us! All 3 of my teenage kids are now PADI certified Open Water Divers and I couldn't think of a better place for them to experience their first dives. The rooms were great, the drinks were endless, and the food was... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear Mark B, Thanks for your review. We're very glad to read you and your family had such a good stay at the Occidental Grand Cozumel! And we're proud you chose Cozumel Island and our resort for your kids to experience diving for the first time! We sincerely hope to be able to welcome you back in the near future,... More

Gibsonia, Pennsylvania
Top Contributor
77 reviews 77 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We spent Spring break at the Occidental Grand Hotel and were with a group through our local scuba diving shop. The shop had selected the location, negotiated rates with diving, etc... So we jumped on the trip. We did elect to upgrade to the Royal Club... Figured we'd have a bit more space in the room as a family of... More

Was this review helpful? Yes 3
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Dear Noel G, Thanks for taking the time to write a review for us. We're most happy to know you and your family had a great time at Occidental Grand Cozumel! Congratulations on your son getting certified, also glad to read Nicolas had such a victorious diving try out at the pool! We'll make sure to let know Abi and... More

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Additional Information about Occidental Grand Cozumel

Also Known As:
Occidental Grand Cozumel Hotel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Cozumel Occidental Grand
Occidental Cozumel
Grand Cozumel
Grand Occidental Cozumel
Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
#26 Top resorts Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Cozumel 4*
Official Description (provided by the hotel):
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 
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