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Occidental Grand Cozumel

4.0 of 5
Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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Ranked #30 of 57 Hotels in Cozumel
A recent review
5 of 5 stars reviewed 2 days ago
Suzanne-1023
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3,189 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I just returned from my stay at the Occidental Grand and my experience exceeded my expectations. We were welcomed with open arms and friendly faces. Everyone was willing to help us and answer any of our questions. The food at the buffet and at both restaurants was delicious. Our room was beautiful and we did not have any trouble. The... More 

Was this review helpful? Yes 2
Ledyard, Connecticut
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I see you have a lot of nice fountains on the property, why don't you fix them? other than that, the grounds are beautiful, the rooms are very nice and the staff is very professional. I will be returning again and again in the near future with my family.

Was this review helpful? Yes 2
Lake Charles, Louisiana
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I spent Easter week here with our two teenagers. We checked in about 1:00 and were in our rooms by 2:30. The time share people didn't bother us at all. A nice lady showed us to a changing room so we could dress for the beach while we waited. The rooms were very nice with marble floors... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I just returned from the doctor after my weeklong visit. The diagnosis is bronchial pneumonia and I blame it on the poor ventilation in my room. It had a constant musty smell. I spoke with at least 10 other people that complained about sinus issues. So much for choosing this area to snorkel. One day out and then I was... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I went there for our 38th anniversary. We did notify them that we were celebrating our ann. They acted excited for us, and asked what night we would like to celebrate. They never did a single thing for us. When we checked out we told them we would never celebrate a special occ. there again. They wanted... More 

Was this review helpful? Yes 2
Solihull, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I have been lucky enough to travel extensively and visited this over rated resort recently. The hotel is tired and in great need of an extensive refurb. The rooms were underwhelming and the food constantly cold. The bar staff were particularly friendly and helpful (the only saving grace of this place). The pool furniture is tired and in need of... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Hi TheRealMrsC, Thank you for taking the time to write a review for us. We appreciate your feedback and will pass your maintenance/updating comments to upper management. We apologize for not having been up to your expectations. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More 

Calgary, Canada
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Staff is very polite and helpful. Our elephant made from towels left on our bed was spectacular. Think balloon animals but made from towels. Room was a good size, as divers we don't pack just a carry on. Lots of room for our 2 weeks of clothes and any gear we didn't leave at the dive hut.

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

hi Beverley B, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay and more diving! Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More 

Fairhaven, Massachusetts
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This was our second year in a row to vacation here during our anniversary. We enjoy the Mexican culture, people, beaches on san Francisco beach area and the reefs. This resort has activities at the large pool for kids and adults. Everyday the activity board next to the pool bar lists from 9 -10 pm. The food is excellent at... More 

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Boston, Massachusetts
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We took a cruise and bought a day pass to this resort. First tip right off.. we were planning to pay our balance with a credit card. There is a huge fee to use credit and we didn't bring a lot of cash so still had to pay a $16 fee at the ATM. You won't need money after the... More 

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Kingston, New York
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Occidental Grand between 3-28 and 4-4. I did a ton of research before we went there and chose this location and was a little let down. I'll start with the positives. It's a beautiful location, the public areas are clean and well kept. The rooms were comfortable, the bathrooms are huge and the... More 

Was this review helpful? Yes 3
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Hi Deborah S, Thank you for taking the time to write a review for us. We appreciate your feedback regarding timeshare & hottubs, you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation... More 

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