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All 57 Cozumel hotels

Occidental Grand Cozumel

4.0 of 5 Resort (All-Inclusive)   |   Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
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Occidental Grand Cozumel
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Ranked #31 of 57 Hotels in Cozumel
A recent review
5 of 5 stars reviewed yesterday
clover559 Edmonton, Canada
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3,099 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

rooms are amazing and always very well kept, diving is spectacular highly recomend diving the wall. the resort has a awsome beach front thats great for snorkling, i would highly recommend this hotel fall diving or even just relaxing.ivan very helpfully

Was this review helpful? Yes 1
Chicago, Illinois, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The reason I gave this property a 4 is not the quality of the rooms. The rooms were one step above a city based mid-priced property. The towels were smelly and dingy, the set-up was not conducive for more than one person (the closet, coffee maker, fridge and safe were in the bathroom, the toilet wasn't seperated and a glass... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 days ago NEW

We arrived on Saturday. The hotel is just beautiful. The grounds are incredible, left in their natural state. We have gone in the sea kayaks, and plan to take the Hobie's out tomorrow! The water and beach are stunning. Look forward to the rest of our stay here. There is a very attentive person he's name is Ivan he is... More 

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Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Hi Julie K, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

staff is somewhere between indifferent and rude. Don't "take care of" anything for you, but expect you to spend your vacation continually checking back. AC barely works in guest room and main restaurant. Painfully hot way to eat. Room is spateous and bed is comfortable, but they ask you to throw ALL TP in a wastebasket! This hotel should be... More 

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Hi Jlwlarson76, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments regarding disposal of toilter paper into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Warm regards from Occidental Grand Cozumel, Liliana S.... More 

Omaha, Nebraska
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed 7 days at this resort. The food is excellent! Usually the food is just okay at an all inclusive resort, but we were more than pleasantly surprised at the Occidental Grand. The beach is very beautiful and well-maintained. There are two pools, a quiet pool and an activity pool. We used both, depending on the... More 

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Hi bethann402, Thanks for your review. We're glad you enjoyed the various features of our hotel during your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More 

Fort Wayne, Indiana
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Very disappointed in Occidental Grand Cozumel! Check in is when it all started, Rather then checking in we were taken straight to the Timeshare area & lead to believe we were checking in. We had been warned by Apple what to watch for so we told them right away we were Not Interested ! When they finally got the point... More 

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Hi chris m, Thank you for taking the time to write a review for us. We appreciate your feedback regarding the issues had with time share and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Warm regards from Occidental Grand... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff was extremely friendly and helpful. The food was excellent. The grounds and rooms were very clean. The iguanas were entertaining. The beach was beautiful too. We love the feel of the jungle like atmosphere.

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

Hi Lisa H, Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand Cozumel More 

massachusetts
Contributor
14 reviews 14 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Occidental Grand on Cozumel during the week of Feb 14th - 21st. There were so many good qualities from the first two visits we had no problem of wanting to return again. The room was very clean and well stocked. The staff would come around daily to clean and restock any items used. They would also... More 

Was this review helpful? Yes 1
2 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Returned from our Cozumel vacation February 20th, 2014. Had booked the Occidental Grand months in advance for our 30th wedding anniversary through a travel provider. Upon arrival we found that they did know who we were but did not have a room for us and they were sending us to another resort. We had also seen through TripAdvisor that the... More 

Was this review helpful? Yes 3
Liliana S, Reputation Manager at Occidental Grand Cozumel, responded to this review

hi Cheri C, Thank you for taking the time to write a review for us. We are really sorry about the experience reported, we will revise the internal procedures in order to avoid for this to occur again We apologize for not having been up to your expectations. Warm regards from Occidental Grand Cozumel, Liliana S. Reputation manager Occidental Grand... More 

Saskatchewan, Canada
2 reviews
1 of 5 stars Reviewed 1 week ago

I have never experienced poorer customer service than what was provided at the Occidental Grand. We arrived, room confirmations in hand, only to be told that the hotel was overbooked and that we were one room short. The man we were dealing with, Francisco, could not have cared about our situation any less. Even though the mistake was the Occidental... More 

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Additional Information about Occidental Grand Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Occidental Grand Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#7 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#17 On the Beach Hotel in Cozumel

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