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El Cid La Ceiba Beach Hotel

3.5 of 5 Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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El Cid La Ceiba Beach Hotel
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925 reviews from our community

Traveler rating
    471
    253
    112
    50
    39
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224
411
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9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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There are newer reviews for El Cid La Ceiba Beach Hotel
See the most recent reviews
Chandler AZ
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2009

We arrived in Cozumel in June 2009 and stayed at this wonderful resort. We stayed in two studio rooms on the top floor of the shorter building. The resort has two building, the other one is much taller. This is our second time at this resort in the last year. We came specific for the relaxing atmosphere, the location of... More

Was this review helpful? Yes 1
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sir or Madam, On behalf of everyone who works at El Cid la Ceiba, we would like to thank you for your patronage and your kind review. We all strive for our guests’ satisfaction and are thrilled to know that your stay with us was pleasurable. I’ll be sure to give your review to Luis and Juan Carlos, I’m... More

georgia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 30, 2009

Teresa the concierge was very helpful and ready to offer discounts on diving and other activities. The sales presentation was mentioned, but never pushed. We bought a "trial" program to see how this works out. The snorkeling off shore is quite good... and I am a scuba diver. I saw several eels and a good variety of juvenile fish that... More

Was this review helpful? Yes 1
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sir and Madam, We are very glad that you find el Cid to your liking. Thank you very much for your kind review and your visit, be sure that we would love to have you again soon so we can pamper you as you deserve. We would love to have you try the Dive Shop we have here, our... More

Durham, NC
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2009

My wife and I spent a week here and enjoyed every minute of it. We were looking for rest and relaxation and found it at La Ceiba. This is what they call a "Boutique" hotel (only 60 rooms); it has a very nice restaurant, bar, pizzeria, and spa on the premises, with a mini-mart and dress shop right outside the... More

Was this review helpful? Yes 1
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sir and Madam, On behalf of everyone who works at El Cid La Ceiba, we would like to thank you for your kind words. We’re very happy that we were able to provide you with beautiful memories, and hope to see you again very soon. It would be our pleasure to have you again here in your home away... More

Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 22, 2009

You may find a more luxurius place to stay but you won't find one with better service or more to offer the the La Ceiba. The rooms are very nice and clean. The staff, all of them, are friendly and accomodating. I believe that the hotel allows them to bring their families on certain days and even when they aren't... More

Was this review helpful? Yes 1
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sir or Madam, We are very thankful for your patronage and kind review, we assure you we will work to improve those areas that you found not to your liking, all of us at El Cid la Ceiba have our guests’ comfort as our number one priority. We’re very glad that the services we provide were up to your... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2009

El Cid hotel ,resort in cozumel was an eye opener for me when i arrived. I was welcomed with a hot towel and refershing drink before they gave me the room key. they offered me many options to enhance my stay and save.I had booked this room through expedia about a month before arrival and i was specific in my... More

Was this review helpful? Yes 2
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sir or Madam, On behalf of everyone who works at El Cid la Ceiba, we would like to thank you for your stay and kind review. It’s comments like this that makes us strive for the highest quality and service standards, and we’re very glad that we were able to provide you with both. We hope to see you... More

NJ
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 16, 2009

The service at El Cid was a definite 5/5. A week before the trip, a concierge called me to inform me that they provided free shuttle service and to avoid possible drivers that might try to take advantage of us. That went well and we arrived at the hotel just fine. When we arrived at the hotel, we were greeted... More

Was this review helpful? Yes 3
Cincinnati
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2009

My family and I stayed at El Cid La Ceiba in August 2009. WE were greeted with cold scented face cloths and Rum Punch upon arriving from the airport, and our luggage was immediately taken to our room. We choose to participate in the all inclusive meal option available to guests, GREAT choice! No worries about prices, money, and it... More

Was this review helpful? Yes 1
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sir or Madam, We would like to thank you for your kind comment, and are so pleased that you found El Cid la Ceiba to your liking. We pride ourselves in having a very high rate of Customer Satisfaction, and are very happy that we were able to provide you and your family with nice memories of your visit.... More

Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 13, 2009

First the room, we had a two room suite that was fantastic. My only complaint is the A/C was noisy but at least it was cold. The bed was comfortable, the living room/kitchen was great and it was nice to have room to move around. Now for the rest of the story. Except for one waitress (Virginia), the staff were... More

Was this review helpful? Yes 1
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sir or Madam: On behalf of all the staff of Hotel El Cid la Ceiba I would like to thank you for your review and for your stay with us. We would like to apologize if some of our services did not fill your expectations, we will work hard to improve in the areas you pointed out, and would... More

Geneva
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 13, 2009

My family and I spent 4 nights at La Ceiba in Cozumel. We greatly enjoyed our stay, as we found the hotel a very relaxed place, making you immeditaly feel that you're on vacations. The staff was very friendly and helpful and we had a very large suite with two balconies and amazing sea view. The air conditionning in the... More

Was this review helpful? Yes
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sir or Madam, We at El Cid la Ceiba would like to thank you for your review. We are very glad we were able to meet your expectations and that you had a memorable vacation while staying with us. We thank you for your observations and will try to implement them in the near future. We hope to see... More

South Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 9, 2009

July 18-25, 2009 – We are scuba divers; and, this was our 4th trip to Cozumel and 2nd stay at El Cid. We booked our flight, hotel and shuttle via cheaptickets.com and were pleased with the schedule and pricing. Upon arrival, we were shuttled from the airport in a new Mercedes Benz and formal-attired driver -- not typical, but quite... More

Was this review helpful? Yes
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sir or Madam, Thank you for taking the time to review El Cid La Ceiba and for your stay with us. We are happy to see that we can give to our guests a personal atmosphere. We are a big family here and we want to include our guests in this family. We strive to provide each traveler with... More

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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