We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

El Cid La Ceiba Beach Hotel

Hotel website
Hotel deals
Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
El Cid La Ceiba Beach Hotel
Professional photos View all
Browse nearby
El Cid La Ceiba Beach Hotel
Add Photo Write a Review

1,070 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    539
    294
    129
    59
    49
See reviews for
260
470
32
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1070)
  • Mar-May only
    (349)
  • Jun-Aug only
    (257)
  • Sep-Nov only
    (190)
  • Dec-Feb only
    (274)
All months
There are newer reviews for El Cid La Ceiba Beach Hotel
See the most recent reviews
Chicago, Illinois
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed August 7, 2011

Beautiful hotel, clean rooms, fantastic views and a great location. The staff is friendly and helpful. Note: Our room was not in the tower, so I am unsure of those rooms.

Was this review helpful? Yes 1
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, Thank you for your review. Knowing we have hit the mark for your vacation expectations means we are doing something right! On behalf of all of us at La Ceiba, I hope you will choose us again for your future vacation plans. Salvador Sanchez M- Gte. General El Cid Resorts Mazatlán – Riviera Maya – Cozumel More 

Anna, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 1, 2011

Thank you El Cid La Ceiba for making our honeymoon a trip of a lifetime. You made us feel special from the moment we walked in, to the moment we departed. We most enjoyed how quiet an private everything was. Our room was fabulous (except the bed was too hard-but we made it work by adding blankets underneath), the food... More 

Was this review helpful? Yes
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Honeymooners, Thank you for allowing us to serve you during such a special event in your life! Our goal is to make everyone feel as welcome as possible, and we hope when you leave you will feel like a part of our family! I will pass along your special thank you to the guys. Be sure to let us... More 

Raleigh, North Carolina
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 28, 2011

Resort is in a great location -- all(?) rooms are ocean view, easy to get to from the airport, close to two grocery stores and shopping, and the best part is you can snorkel right off the beach at the resort. Staff are super friendly and helpful. Our week at El Cid was wonderful. We will be back!

Was this review helpful? Yes
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, Thank you for your review. It is always a pleasure to know we have met your expectations! We look forward to serving you during your next stay, and of course we will happily reserve a 3rd floor unit for you at your request! Let us know if there is anything else we can do to make your vacation... More 

Houston
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 24, 2011

Upon arrival at El Cid, we discovered the $600 "resort credit" was only a coupon book with discounts of $25-$50 off local attractions, things we weren't interested in and not at the inflated admission costs. That was a disappointment, because I was told by someone at the hotel that it was good for food & drinks at El Cid, which... More 

Was this review helpful? Yes 1
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, We are proud of our “hidden jewel” and are pleased that you gave us a chance to let the charm and pace of La Ceiba work its magic on you. The activities staff works to provide a fun atmosphere during the day for our guests, while respecting those searching for quiet and relaxation. I hope you participated in... More 

San Jose, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2011

We booked this as a resort bargain with RCI, it was all inclusive. We were given a room on the first floor with a patio adjacent to the beach bathrooms...the room was nice but lacked privacy. After having lunch I went to the desk to ask how to avoid in future bookings a room like we had been given. Maria... More 

Was this review helpful? Yes
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, Thank you for choosing El Cid La Ceiba. Our staff is always here to provide you anything necessary to make your vacation experience the best it can be. I will pass along your kind words to Maria. On behalf of all of us, we hope you will think of El Cid for your future vacation plans! Saludos, Salvador... More 

Overland Park, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2011

Another Outstanding Stay at El Cid La Ceiba. Great service started upon arrival-Bibiana @ the reception desk made check in(and check out) simple and easy always with a Smile on her face. To all the waiters:Eli, Fausto, Luiz, Jaime, Williams,Armando, Jorge (just to name a few) were all FANTASTIC !!. Salvador Meza (General Manager) of the hotel is always making... More 

Was this review helpful? Yes 1
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Returning Guest, Being able to Welcome Home our returning guests is always one of the great pleasures of my job. Thank you for the kind words. I will be sure to let everyone know that you have said Hello! I am glad you mentioned the safety of the resort, and Cozumel in general. With all of the press about... More 

Central Texas
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 29, 2011

We stayed at El Cid June 23-27 2011 in room 1820. First let me thank Bibiana at the front desk who was so sweet and helpful with a genuine smile. Check in and out was a breeze and were greeted with a cold fruit drink upon arrival. We never encountered any of those pesky condo sales people other reviews have... More 

Was this review helpful? Yes 5
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, I will be sure to pass along your kind words to our staff. It is our pleasure to provide the service you expect while staying at La Ceiba. We look forward to serving you again during your next stay! More 

Cozumel, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 27, 2011

We did it again! 7 Wonderful days at El Cid, absolutely great, the service still very, very good, we had the Elite plan again and enjoy it big time, the Restaurant La Chopa is still as good if not better than last year, the food is delicious the drinks and all the staff is the best, all the guys back... More 

Was this review helpful? Yes 2
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, Our restaurant staff thanks you for your wonderful review of the service and food. We are all very proud of La Chopa! On behalf of everyone we would like to apologize for any inconvenience you and your family experienced by taking our vacation club presentation. We do make every effort to provide correct information about the day, as... More 

Cincinnati
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 24, 2011

My wife and I chose to celebrate our honeymoon at El Cid La Ceiba. We had been previous guests and chose this resort because of the ambiance and the on site dive shop. But most importantly we chose El Cid because of the staff and level of service we receive. We selected the Elite meal plan which the resort offers... More 

Was this review helpful? Yes 2
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, On behalf of Babieca Dive Shop and all of the staff at La Ceiba, I want to thank you for your wonderful review. Our guests satisfaction is our primary goal at El Cid, and it is always great when we hear how well we have done. Please tell your wife hello from everyone here, and we look forward... More 

Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 23, 2011

We love LOVE this resort, which makes me want to defend it to those who have left negative comments on it. First off this can best be described as a DIVE resort and you can snorkel if you don't dive. It is for those of us who want to be in the water the majority of our vacation mornings and... More 

Was this review helpful? Yes 3
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, On behalf of everyone at La Ceiba, thank you! We will continue to work on providing this level of service and satisfaction to you and all of our guests. We look forward to seeing you on your next dive vacation. More 

Hotel Review Summarization

What travelers say

  • Cruise ship(14)
  • Dive shop(11)
  • Very good(6)
Questions? Get answers from hotel staff and past guests. Ask a question

1,163 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (729)
Viewed
Room/suite (96)
Viewed
View from room (104)
Viewed
Pool/beach area (115)
Viewed
Hotel & grounds (127)
Viewed
Dining (67)
Viewed
Family/play areas (4)
Viewed
Bathroom (6)
Viewed
Business center/function rooms (1)
Viewed
0:48
Videos (1)
Viewed
Other (208)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (368)
Viewed
Amenities (50)
Viewed
Beach (67)
Viewed
One-Bedroom Suite (63)
Viewed
Pool (12)
Viewed
Restaurants and Bars (25)
Viewed
The Hotel (53)
Viewed
Three-Bedroom Suite (98)

Management photos: Courtesy of the property manager

Viewed
All management photos (66)
Viewed
Hotel & grounds (16)
Viewed
Pool/beach area (13)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (10)
Viewed
View from room (2)
Viewed
Dining (5)
Viewed
Other (17)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Cozumel hotels
1.2 mi away
Presidente Inter-Continental Cozumel Resort & Spa
1.8 mi away
Cozumel Palace
Cozumel Palace
#3 of 53 in Cozumel
4.5 of 5 stars 2,907 reviews
5.4 mi away
Playa Azul Golf, Scuba, Spa
Show Prices
Show Prices
Show Prices
5.8 mi away
El Cozumeleno Beach Resort
8.2 mi away
Iberostar Cozumel
Iberostar Cozumel
#17 of 53 in Cozumel
4.0 of 5 stars 3,545 reviews
0.1 mi away
Park Royal Cozumel
Park Royal Cozumel
#21 of 53 in Cozumel
4.0 of 5 stars 2,458 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay