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| Title | Source |
|---|---|
| “La Ceiba Beach Hotel” | Wcities.com |
| “El Cid La Ceiba” | Frommer's |
| “Pleasant Holidays Features Specials at Krystal Hotels in Mexico” | Where To Go Next |
| Title | Source |
|---|---|
| “El Cid La Ceiba Beach” | Expedia.com |
| “Get better sleep, stay somewhere else” | caribbeantrip.com |
| “Re: EL CID LA CEIBA - anyone been there lately?” | virtual-showcase.com |
| “La Ceiba” | caribline.com |
You may find a more luxurius place to stay but you won't find one with better service or more to offer the the La Ceiba. The rooms are very nice and clean. The staff, all of them, are friendly and accomodating. I believe that the hotel allows them to bring their families on certain days and even when they aren't... more
Dear Sir or Madam, We are very thankful for your patronage and kind review, we assure you we will work to improve those areas that you found not to your liking, all of us at El Cid la Ceiba have our guests’ comfort as our number one priority. We’re very glad that the services we provide were up to your...
El Cid hotel ,resort in cozumel was an eye opener for me when i arrived. I was welcomed with a hot towel and refershing drink before they gave me the room key. they offered me many options to enhance my stay and save.I had booked this room through expedia about a month before arrival and i was specific in my... more
Dear Sir or Madam, On behalf of everyone who works at El Cid la Ceiba, we would like to thank you for your stay and kind review. It’s comments like this that makes us strive for the highest quality and service standards, and we’re very glad that we were able to provide you with both. We hope to see you...
The service at El Cid was a definite 5/5. A week before the trip, a concierge called me to inform me that they provided free shuttle service and to avoid possible drivers that might try to take advantage of us. That went well and we arrived at the hotel just fine. When we arrived at the hotel, we were greeted... more
I love Cozumel. This was our 5th visit, but the first stay at la Ceiba and we definitely would stay there again. The suite was beautiful; it was roomy, had a very comfortable mattress, and a luxurious bath. The staff was friendly and always helpful. They gracefully accepted our "no" to the timeshare presentation with no pressure. I would prefer... more
Dear Sir or Madam, On behalf of al the satff at El Cid la Ceiba, I would like to thank you for your comment and kind words. We will certainly take your suggestions under consideration and hope to have them implemented the next time you visit us. Looking forward to having you again in your home away from home. Kind...
My family and I stayed at El Cid La Ceiba in August 2009. WE were greeted with cold scented face cloths and Rum Punch upon arriving from the airport, and our luggage was immediately taken to our room. We choose to participate in the all inclusive meal option available to guests, GREAT choice! No worries about prices, money, and it... more
Dear Sir or Madam, We would like to thank you for your kind comment, and are so pleased that you found El Cid la Ceiba to your liking. We pride ourselves in having a very high rate of Customer Satisfaction, and are very happy that we were able to provide you and your family with nice memories of your visit....
First the room, we had a two room suite that was fantastic. My only complaint is the A/C was noisy but at least it was cold. The bed was comfortable, the living room/kitchen was great and it was nice to have room to move around. Now for the rest of the story. Except for one waitress (Virginia), the staff were... more
Dear Sir or Madam: On behalf of all the staff of Hotel El Cid la Ceiba I would like to thank you for your review and for your stay with us. We would like to apologize if some of our services did not fill your expectations, we will work hard to improve in the areas you pointed out, and would...
My family and I spent 4 nights at La Ceiba in Cozumel. We greatly enjoyed our stay, as we found the hotel a very relaxed place, making you immeditaly feel that you're on vacations. The staff was very friendly and helpful and we had a very large suite with two balconies and amazing sea view. The air conditionning in the... more
Dear Sir or Madam, We at El Cid la Ceiba would like to thank you for your review. We are very glad we were able to meet your expectations and that you had a memorable vacation while staying with us. We thank you for your observations and will try to implement them in the near future. We hope to see...
July 18-25, 2009 – We are scuba divers; and, this was our 4th trip to Cozumel and 2nd stay at El Cid. We booked our flight, hotel and shuttle via cheaptickets.com and were pleased with the schedule and pricing. Upon arrival, we were shuttled from the airport in a new Mercedes Benz and formal-attired driver -- not typical, but quite... more
Dear Sir or Madam, Thank you for taking the time to review El Cid La Ceiba and for your stay with us. We are happy to see that we can give to our guests a personal atmosphere. We are a big family here and we want to include our guests in this family. We strive to provide each traveler with...
This is our second year at La Ceiba. Last year we went by ourselves, but this year we booked 3 rooms for our children and grandchild to join us. When we got there, we were pleasantly surprised with a free upgrade to the tower. This enabled us to be together, in one private area. It was wonderful. The staff bent... more
Dear Sir or Madam: On behalf of all the staff of Hotel El Cid la Ceiba I would like to thank you for your nice review and for your recent stay with us. We are so glad that you and your family had a nice vacation with us and that you enjoyed your family suite. We are very pleased we...
We are owners at El Cid La Ceiba and this vacation was our third time at the resort. We've had wonderful times there in the past but I'm sorry to say that this trip was disappointing. One of the things that my family has always enjoyed about Cozumel is the wonderful people, particularly the staff at El Cid. Some of... more
Dear Sir or Madam, Thank you for your visit to El Cid la Ceiba and your review. We would love to continue having your patronage, and we assure you we will correct the things that were not to your liking. The entire staff at El Cid la Ceiba has our guests' comfort and satisfaction as our number one priorities so...
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