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El Cid La Ceiba Beach Hotel

#19 of 57 Hotels in Cozumel
Certificate of Excellence
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Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Best prices for: 1 room 1 guest
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El Cid La Ceiba Beach Hotel
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El Cid La Ceiba Beach Hotel
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1,026 reviews from our community

Traveler rating
    521
    282
    120
    56
    47
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243
457
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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There are newer reviews for El Cid La Ceiba Beach Hotel
See the most recent reviews
Vero Beach, Florida
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

If you are a day pass visitor, you receive a different color wrist band. This wrist band apparently makes you invisible. We sat for two hours at the pool and the waiters completely ignored us. Even walked by us to offer drinks to someone who just arrived. Menu was never offered for lunchroom us, but sure was to all of... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear WDWFAN94; On behalf of El Cid la Ceiba hotel I would like to thank you for your time taking to write your review. Your feedback is very important to improve all our services and do all the adjustments required, because our goal is to make pleasant your visit. Please apologize for all the inconveniences. Hoping to have a new... More 

Lake Norman, North Carolina
Contributor
20 reviews 20 reviews
14 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I traveled to Cozumel, Mexico, bringing along my two teenage granddaughters for their first ocean scuba diving, and their first trip out of the country. The El Cid was a grand choice for us. We had the all inclusive and all I can say is we all had a wonderful time. Everyone, from the front desk, to housekeeping, to the... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sunny DD: Thanks so much for the wonderful review you have wrote of our lovely hotel. It is a pleasure to know that you enjoyed your stay , food and activities. Every single employee of this resort from the servers to supervisors, are always trying to provide the best service and best facilities, so we are glad to read... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 27, 2015

This hotel is right on the water! We were given the top most room on the top most tower with a 270 degree view off the balcony. (There is actually a 2-story 3-bedroom suite up there-great for groups or just you.) The building is a little dated, but the hotel has everything you could need. You can hang at their... More 

Was this review helpful? Yes 4
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Hillary S: We are extremely pleased with your kind comments of your recent stay at El Cid La Ceiba Hotel. it is a proud for me to read that we are part of your smile and you had a happy and fun vacations. Thank you for the amazing comments of everything, staff, services, facilities and the recommendation for our... More 

Ramsey, Minnesota
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 26, 2015

We have traveled much of the world and never had such an all around bad experience at a hotel. First our room was not the room we booked. They gave us TINY room with a Murphy bed which was as hard as the floor. We tried to change rooms and even showed Maria at the front desk our confirmation. She... More 

Was this review helpful? Yes 4
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear wanderthisworld73: First at all I want to thank you for your time to post this comments. we always appreciate all type of review positive or negative will help us to improve areas and services. I want to let you know that we are working with some of the points you mentioned, and please again accept our apologies for those... More 

Baxter, Minnesota
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 24, 2015

Edgar (sales) was amazing from the first minute we arrived. We had a 2 bedroom , but they needed it for other guests. They gave us the all-inclusive, which was a nice gesture in exchange for the room. Edgar didn't make us feel pressure if we didn't want to do that. So we did it. His approach sold us on... More 

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Wade H: On behalf of hotel El Cid la Ceiba Staff I want to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. We are so proud to hear that you and you had a magnific time with... More 

Toronto, Canada
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 18, 2015

right by the bar overlooking the ocean is a hot tub. for the price of a beer, and two if you come at happy hour, you get one of the best sunset experiences in Cozumel. The hot tub is better than most of the other hotels as there is not a lot of kids running around. If you sit and... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Mitch G: First at all I would like to thank you for sharing your valued comments on tripadvisor . It is very happy to read that you enjoyed a pleasant week at the Island and that you enjoyed our facilities and food quality at the property. Hoping to welcome you back again very soon here at your home away... More 

Houston, TX
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 17, 2015

We have been coming to Cozumel for 15+ years now, first via cruises and then spending the entire vacation here because it was always our favorite. My daughter and I became divers early on and at first we booked various hotels downtown near the dive shop, but probably 5 years ago we came to El Cid and never looked back.... More 

Was this review helpful? Yes 3
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear shery1754: First at all I would like to thank you for this wondeful review about your staying and we are really happy to read that you really enjoyed every services received. i will extend your words to the staff so they get motivated and keep doing a good job. We are ready to welcome you back for another excellent... More 

Westmoreland, New York
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 10, 2015

Poor only because front desk staff neither flexible or willing to solve problems and find solutions. We booked package deal through EXPEDIA and requested our usual one bedroom suite room with a kitchenette. Upon arrival all of those rooms were given and we were assigned a regular room in the tower. We have stayed here 5 times over the years... More 

Was this review helpful? Yes 5
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear AJ Smitht: Thank you for taking the time and share the experience you had at our Resort. each single day we do all our effort to make our guest be happy and when things goes out of our hands as you mentioned on this review, we do all our best to keep our guest comfortable with the situation. At... More 

Cancun
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2015

after a few months of hard work I take 5 Days vacation at Cid La Ceiba to relax and let me tell you the service is amazing the weiters are so nice and friendly they always remember my name, the ceviche was my favorite, the captain George make me feel at home. Is so relaxing. Lovely place to stay to... More 

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Jaqui M: We appreciate your comments and thank you for selecting El Cid La Ceiba Hotel. We are pleased that you had a relaxed holiday with us Thank you also for your compliments for Captain George we are so proud of our staff and I will be pleased to share your kind comments with him. We hope to serve... More 

Nashua, New Hampshire
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 6, 2015

This was our third stay at El Cid, and it has improved since our last stop here two years ago. It's obvious that management reads these reviews and addresses specific points made by guests, such as: *addressing the dark lighting in the bathrooms. Our bathroom had new, recessed lighting and was way brighther (thank you!) * the poolside and beachside... More 

Was this review helpful? Yes 3
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear I0 achiet: First at all I would like to thank you for this wondeful comments about your staying and we are really happy to read that you really enjoyed every services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. i will extend your words to the mentioned staff so... More 

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