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El Cid La Ceiba Beach Hotel

Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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1 room 1 guest
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El Cid La Ceiba Beach Hotel
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1,077 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
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  • French first
  • Portuguese first
  • Spanish first
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    (1077)
  • Mar-May only
    (349)
  • Jun-Aug only
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    (190)
  • Dec-Feb only
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There are newer reviews for El Cid La Ceiba Beach Hotel
See the most recent reviews
Portland, Oregon
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 14, 2015

My wife and I just got back from Cozumel. We stayed at the El Cid and had a great time. We never left the Island, because we’ve already done the mainland thing. Went to Tulum and Chichen Itza and they were fabulous. We went to Chichen Itza March of 2011 a year before the world was going to end on... More 

Was this review helpful? Yes 4
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear dougtez: We appreciate your comments and thank you for selecting El Cid La Ceiba Hotel. We are pleased that you had a relaxed holiday with us Thank you also for your compliments about our good food and drinks and thank you for recommend our resort. We hope to serve you again in a near future and thank you again... More 

Sparta, Tennessee
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 13, 2015

The five of us stayed here at this wonderful resort and there was nothing to do. The last time we stayed here, they had nightly activities such as a show by the pool or a movie and this time there was nothing to do. They said it was off season. So, still have activities to entertain the guests there. The... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Jonathan C: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your feedback is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for this inconveniences., we are working in... More 

Grapevine, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 12, 2015

We had a three bedroom; three bath suite on the top of the tower. It was perfect for the two of us, adult children and grand children. The cruise ships dock next door and it was entertaining every morning to watch them come in and dock. The hotel is very nice, although smaller than the other El Cid properties. Adrian,... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear NorthTexan10: On Behalf of el Cid La Ceiba Hotel we want to thank you for choosing us for your past vacations. it is great to read that the service and staff were excellent and friendly that is our main goal to satisfy our guests needs. i will extend your words to Adrian our activities director. We are working on... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 9, 2015

Just got back had a 3 night stay . The room was very comfortable after we had to get room change .. The food was not good and wait staff was not very friendly . It was good location , however suggestion renting a car and exploring island . My friend And I both 55 females explored the beaches. Go... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Nancy W: On behalf of all the staff of Hotel El Cid La Ceiba Resort I want to thank you for your review. We sincerely regret if our resort did not exceed your expectations in some aspects we are working on our food and beverages menu so we can improve it. Thank you also for your positive comments:) We are... More 

Birmingham, Alabama
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 8, 2015

There was no entertainment, no Mexican buffets on the days scheduled, only one restaurant open, very small bar. But, we loved the continental breakfast delivered by room service, which we ate on our balcony. The rooms were nice, clean, but not successful with wi-fi. You must use their computers in an unairconditioned room with a fan, and it was sweltering!... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Mushykitty1: On behalf of all the staff of Hotel El Cid La Ceiba Resort I wish to thank you for your review. We sincerely regret if our resort did not exceed your expectations in some aspects. Thank you also for your positive comments:) We are at your service anytime if you would like to contact us and thank you... More 

Washington DC, District of Columbia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 8, 2015

My wife and I needed a break so we went to this hotel for 5 days. We got a super deal on the all inclusive and loved every minute. We did sit through the 90 minute vacation club sale but didn't buy in and they were not overbearing. We rented a scooter and had so much fun we extended it... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear bicibill: Thank you very much for sharing your past experience with us at Tripadvisor it is exciting for us to read that you enjoyed our facilites our location, diving trips and service Once again, thank you for sharing your experience have a nice day and we hope to have you back soon. Cordially Andres Maillard More 

Southlake, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 7, 2015

We visited this hotel last week (July 3, 2015) as part of an excursion through Carnival Cruise. We had a fabulous time until we got to the end of the excursion at this hotel. The food was ok but they did not honor the coupons we were given by the zipline company. The snorkeling was sub par and while we... More 

Was this review helpful? Yes
Dallas, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 3, 2015

My sister and I made a trip here for a week of enjoying the beach and total relaxation. Our room was in the tower on the second floor. Our view on the balcony was a thatched roof of one of their shelters. That really didn't matter because we couldn't sit on the balcony anyway because the mosquitos ate us up... More 

Was this review helpful? Yes 2
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el Cid La Ceiba we want to thank you for taking your time and post your comments on TripAdvisor; your feedback is really appreciated. We really appreciate your comments and rating of our property. Again thank you and look forward to welcoming you back very soon. Cordially Andres Maillard General Manager More 

Foster City, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 1, 2015

My best friend and I stayed at El Cid La Ceiba Beach Hotel as a timeshare exchange in May 2015. The hotel is well-located and pleasant, and provided a free pickup at the Cozumel Airport. We had come for a week of SCUBA diving; there is a dive center at the hotel, but the staff were not much interested in... More 

Was this review helpful? Yes 4
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Robert A: On Behalf of el Cid La Ceiba Hotel we want to thank you for choosing us for your past vacations. it is great to read that the service and staff were excellent and friendly that is our main goal to satisfy our guests needs. We are working on the internet isue you mentioned to have it as... More 

Columbus
Level Contributor
4 reviews
5 of 5 stars Reviewed June 30, 2015

Again, Excellent concierge treatment from the moment we exited the Airport. Eddy met us with a huge smile and arranged our transportation to El Cid. At El Cid Edgar swept us up, got us drinks, check us in and off we went. The entire staff, Rocio at the front desk, everyone in La Chopa, Juan Carlos and Luis at Babieca... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Thomas M: Thank you very much for sharing your past experience with us at Tripadvisor it is exciting for us to read that you enjoyed our facilites our location, diving trips and service through Edgar i will share your thoughts to him and Juan Carlos. Once again, thank you for sharing your experience have a nice day and we... More 

Hotel Review Summarization

What travelers say

  • Cruise ship(14)
  • Dive shop(11)
  • Very good(6)
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1,163 photos of this hotel

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The Hotel (53)
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Three-Bedroom Suite (98)

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View from room (2)
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Dining (5)
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Other (17)
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