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All 58 Cozumel hotels

El Cid La Ceiba Beach Hotel

3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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80%
Ranked #14 of 58 hotels in Cozumel
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Timothy K Isanti, Mn
  • Reviews (875)
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875 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
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There are newer reviews for El Cid La Ceiba Beach Hotel
See the most recent reviews
Isanti, Mn
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and another family we brought with stayed at this resort in Cozumel, this was the first time I have had an all inclusive resort. Service was great, food was great. Really enjoyed the Mexican dances that the staff performed late in the week (dances from each region of mexico). My only complaint for this entire trip is that... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear guest. Thanks so much for the wonderful review you have wrote of our lovely hotel. It is a pleasure to know that you enjoyed your stay with us, food and nightly entertainment Every single employee of this resort from the servers to supervisors, are always trying to provide the best service and best facilities, so we are glad to... More

Watertown, Massachusetts
1 review
5 of 5 stars Reviewed 4 weeks ago

on my own, no one willing to make time to travel, i booked a last minute trip to el cid la ceiba. it was amazing from the moment i got off the plane. people who visit this place are so warm and friendly, and the staff, well there are so many words.... this resort has such a nice, happy, friendly... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of all the Staff of Hotel El Cid La Ceiba Beach Hotel I want to thank you for your fantastic review and for sharing your experience on Tripadvisor. We are so glad to know that you had a relaxed holiday with us and that our staff took good care of you, I will share your kind... More

Alvin
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had a great time. Wonderful service at desk, housekeeping. I have to give the hotel 4 stars because the waitstaff was terrible and I felt that the food was too pricey, we went elsewhere for the majority of our meals.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thanks for taking the time to share your experience from your last stayed, it is great to read that you had an enjoyable time at the property, we work hard every day to improve and to full fit our guest expectatives and i will personally check what is going on with my waitstaff because if you can read... More

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I took my son on his first scuba diving trip, and we exchanged an RCI week for a week at the El Cid. We had wonderful service from the front desk, to the cleaning staff, to the activities group to the bartenders and waiters. Special kudos to our maid Janeth, who kept our room clean including washing the dishes daily... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thanks for taking the time to share your experience from your las stayed, it is great to read that you had an ejoyable time at the property, we work hard every day to improve and to full fit our guest necessities. I will express the staff your words and share with all the staff this review. Cordially Andres... More

Bratislava, Slovakia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 1, 2014

We were diving for a few days in Cozumel and stayed in El Cid. At first we had a room with beach access but due to requested double beds we moved to a tower room and I have to say it was a lot better. Newer furniture and equipment, less humidity, more space and better overall feeling would make me... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you for your review. I am very happy that you enjoyed your stay at El Cid la Ceiba. Our objective is to provide the highest standard of Customer Care possible and always aim for excellence in service so it is very satisfying to know that we are doing well. We will share your comments with all the... More

Barcelona
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed May 30, 2014

We just spent 11 days at El Cid and had a fabulous time as usual. The entire staff is some of the best we have ever encountered, they are very friendly and always go out of their way to take care of your every need. The rooms are very clean and comfortable. The grounds are kept immaculate. We have stayed... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had again !! I sincerely appreciate your recognition and we look forward to welcoming you back one more time, Sincerely Yours, Andres Maillard More

San Diego, California
Contributor
13 reviews 13 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 28, 2014

we took a carnival cruise to Cozumel and wanted to do some snorkeling all the ship tours were full so we went on our own and found El Cid Resort we purchased an all inclusive day pass, including all you can eat and drink with the best carne Asada we have ever had ,volleyball , horseshoes, great snorkeling all for... More

Was this review helpful? Yes 4
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Mr. dgiese: Thank you very much for your preference and for sharing your experience on your day at Cozumel, it is great to hear that you had fun with the activities staff and that you enjoyed our food. Cordially. Andrés Maillard C. General Manager More

Topeka, Kansas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 26, 2014

We had an absolutely wonderful time at El Cid. The front desk, wait staff, bell boy, and room keeper were all top notch. . We had the all inclusive option, and it was well worth it. Being the math lovers that we are, we kept track of our 'total' for each meal to see how much we were saving. Our... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you for your great review, i love to hear that you enjoyed the snorkeling at our beach área, also thanks for mention the staff attitude for us that is our pride and we will keep working on that. Take care and hope to serve you again in a near future. Sincerelly Andrés Maillard C General Manager More

Dallas, Texas
Senior Contributor
22 reviews 22 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 26, 2014

36 years ago was my first visit to the La Ceiba. The property had a certain welcome feel to it then and it still does today. The rooms are clean and nice and the grounds are beautiful, The staff goes out of their way to do what ever you need. The beach offers good snorkeling and a nice shore dive... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On Behalf of all my staff i want to thank you for this review, it is great to read that you enjoyed the hotel, the staff service, the food and the snorkeling. We work really hard trying to make our guests feel welcome to their home away from home at the Mexican Caribbean. Take care and see you... More

Toledo, Ohio
1 review
5 of 5 stars Reviewed May 24, 2014

We are here now and I though I would make some comments before we leave tomorrow, everything has been first class from start to the finish. All the staff on the front desk to the waiters in the restaurant have been marvelous. the rooms are kept absolutely clean the front foyer the same, we were issued lovely cool refreshing face... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear guest. Thanks so much for the wonderful review you have wrote of our lovely hotel. It is a pleasure to know that you enjoyed your stay with us, food and activities. Every single employee of this resort from the servers to supervisors, are always trying to provide the best service and best facilities, so we are glad to read... More

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Top resorts Hotel in Cozumel #3 Spa Hotel in Cozumel #7 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Located right on the beach, in the South part of the hotel strip, the renovated El Cid La Ceiba Beach Hotel, located in one of the world's most beautiful and spectacular scuba diving sites in the world, offering the perfect balance of glamour and flair of a first class resort with the laid back atmosphere and attentive service that made us famous. Tone up your muscles at our gym, treat yourself to a relaxing massage or detoxify and cleanse your body at our newly mayan influenced spa. ... more   less 
Number of rooms
70

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