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El Cid La Ceiba Beach Hotel

#20 of 57 Hotels in Cozumel
Certificate of Excellence
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Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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El Cid La Ceiba Beach Hotel
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1,018 reviews from our community

Traveler rating
    514
    281
    120
    56
    47
See reviews for
241
455
29
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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    (1018)
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    (325)
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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Steer clear of this hotel. The customer service is awful and ROCIO who works at the front desk needs a lot of customer service training. The resort is average, no WiFi in the rooms, and the customer service like I mentioned is just awful. This is my first review ever on any website and I travel quite extensively. Hope this... More 

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Stayed here for a week with my husband. At first impression the place seems great- right on the beach, friendly and prompt staff, decent Mexican food with restaurant overlooking water. After 2 days we started having bad experiences. The major incident was ordering food while sunbathing off the beach one afternoon and telling the staff to bill it to the... More 

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Katherine M: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your feedback is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for this inconveniences. Hoping to have a... More 

Clifton Park, New York
Contributor
20 reviews 20 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a wonderful stay at El Cid, very relaxing and awesome staff! The staff is very friendly and helpful, from getting cabs for early morning adventures to special romantic dinners. Maria, at the front desk, Gaby and Karla, Concierge, Luis at the restaurant were just a few of the staff, who made our stay enjoyable. Maria helped my husband... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Julie L. We want to thank you for your nice comments regarding our lovely hotel and our friendly staff. Again thank you for your time to write t5his review and we will share your comments with María, Juan , Luis and the staff. Hoping to welcome you back soon. Sincerely Andre´s Maillard General Manager More 

Houston, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I are Wyndham Club Owners and this was our first visit to the resort. After some confusion with our res. with Alex (rude) Eli? & Esther made everything better, bc of this we will be back annually!

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear vilmaandclint: First at all I would like to thank you for sharing your valued comments on tripadvisor . It is very happy to read that you enjoyed a pleasant week at the Island and that you enjoyed our facilities and food quality at the property. Hoping to welcome you back next year here at your home away from home.... More 

Minnetonka, Minnesota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The staff is outstanding.... Maria and Rocio were stellar. The activities director , Miguel, was fun and helpful in finding restaurants, renting a car and snorkeling accommodations. Everyone was friendly and gracious. We did not like looking out and seeing cruise ships but beaches were within an easy taxi ride away.

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear DebZeke: I want to thank you for this great comments about our Hotel El Cid La Ceiba and for the time you took to write it. Ii is really proud for us to read that you had a great experience with us and some of our staff member i will extend your words to them. Thank you again and... More 

Baxter, Minnesota
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I were at El Cid in March of 2015. This was our third trip to El Cid La Ceiba. It was fun to return and see so many familiar faces. It is evident they care about their employee's. Our room was cleaned perfectly each and every day. We look forward to returning again. Smaller resort, friendly staff.... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Jessica H: On behalf of hotel El Cid la Ceiba Staff I we to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. We are so proud to hear that you and your husband had a magnific time... More 

Grande Prairie
1 review
4 of 5 stars Reviewed 2 weeks ago

Our first experience as an El Cid member. Nice hotel. Beautiful 1 bedroom suite on 8th floor so great view of ocean and cruise ships coming and going. We would recommend purchasing a 4 day all inclusive package. The restaurant on site is very good offering theme nights. We like to explore the area and found a couple nice little... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear MelonieG: We want to thank you for your nice comments regarding our lovely hotel and our friendly staff. Again thank you for your time and your feed back about the room, we will share your comments with the staff Hoping to welcome you back soon. Sincerely Andres Maillard General Manager More 

Vero Beach, Florida
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

If you are a day pass visitor, you receive a different color wrist band. This wrist band apparently makes you invisible. We sat for two hours at the pool and the waiters completely ignored us. Even walked by us to offer drinks to someone who just arrived. Menu was never offered for lunchroom us, but sure was to all of... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear WDWFAN94; On behalf of El Cid la Ceiba hotel I would like to thank you for your time taking to write your review. Your feedback is very important to improve all our services and do all the adjustments required, because our goal is to make pleasant your visit. Please apologize for all the inconveniences. Hoping to have a new... More 

Lake Norman, North Carolina
Contributor
20 reviews 20 reviews
14 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I traveled to Cozumel, Mexico, bringing along my two teenage granddaughters for their first ocean scuba diving, and their first trip out of the country. The El Cid was a grand choice for us. We had the all inclusive and all I can say is we all had a wonderful time. Everyone, from the front desk, to housekeeping, to the... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sunny DD: Thanks so much for the wonderful review you have wrote of our lovely hotel. It is a pleasure to know that you enjoyed your stay , food and activities. Every single employee of this resort from the servers to supervisors, are always trying to provide the best service and best facilities, so we are glad to read... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is right on the water! We were given the top most room on the top most tower with a 270 degree view off the balcony. (There is actually a 2-story 3-bedroom suite up there-great for groups or just you.) The building is a little dated, but the hotel has everything you could need. You can hang at their... More 

Was this review helpful? Yes 4
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Hillary S: We are extremely pleased with your kind comments of your recent stay at El Cid La Ceiba Hotel. it is a proud for me to read that we are part of your smile and you had a happy and fun vacations. Thank you for the amazing comments of everything, staff, services, facilities and the recommendation for our... More 

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