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All 58 Cozumel hotels

El Cid La Ceiba Beach Hotel

3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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80%
Ranked #15 of 58 hotels in Cozumel
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Maribel L
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882 people have reviewed this hotel

Traveler rating
    454
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    107
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
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English first
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed there for a week, we bought tickets to go to Chichen itza, and we were ditched at a place we didn't know nothing about, it was pretty scary to be in place we were lost, the company that we rent a car from tried to charge $1400 dollars extra to our card without our knowledge... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: I want to thank you for t your time and post your comments on TripAdvisor; believe me your feedback is really appreciated i will find out more about this companies you mentioned and check what is going on with them. I'm glad to hear that you liked the food and the service Once again, thank you for sharing... More

Denver, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

All of the staff are very kind and considerate. Especially The concierge staff are exceptionally friendly and treat everyone with much warmth and consideration.Especially helpful were Daniel, Carlos.... Also in the restaurant Luis, Cristanto,and all the waiters and cooks are very kind. The ocean is clean and full of colorful x fish.Very nice Oceanside palapas and lounge chairs and service... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated. I'm glad to hear that you enjoyed your stayed with us. Once again, thank you for sharing your experience. We hope to see you again in a near future; Kind regards, Andrés Maillard General Manager More

Orange County, CA
Contributor
15 reviews 15 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Came here with my wife and daughter for her college grad gift this past June. I have been to the Riviera Maya in 2011 to a 5 star resort which I then wrote a review on. But had never been to Cozumel. We stayed at this resort for 4 nights and El Cid's resort in Puerto Morales ( mainland) for... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Let me thank you for sharing your experience from your recent stay at our resort. Our company always welcomes positive and constructive criticism, it will helps us to improve our service and product. I am glad to know that you enjoyed our rooms, specially the view and it is also nice to read that you took your time... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just got home last night from my first visit to Mexico. We stayed at the El cid in cozumel. There was a group of 15 of us. The resort was amazing! My kids snorkeled the entire time right in front of the resort. We watched the cruise ships coming in and our each day. The food in the restaurant was... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of all the Staff of Hotel El Cid La Ceiba Beach Hotel I want to thank you for your fantastic review and for sharing your experience on Tripadvisor. We are so glad to know that you had a fun holiday with us and that our staff took good care of you, I will share your kind... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I think this is the theme that the hotel staff operates under, that their place is your home and I must say it feels that way. We were treated very warmly by the staff, and always greeted with a smile and made to feel welcome. Before arriving we asked for a ground floor unit in the 3 story building and... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay with us. We appreciate your time to tell us what a positive experience you had and how didi you enjoyed Snorkeling at the property !! I appreciate your recognition and we look forward to welcoming you back one more time, Sincerely Yours, Andres Maillard More

Janesville, Wisconsin
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Second stay at El Cid over 4 year period. Good: Great staff, wonderful food in restaurant, nice snorkeling and shore diving, rooms are basic, but clean, staff quick to respond to any issues. Needs improving: Quality of drinks was poor, often tasting somewhat strange and diluted. Might cause me to stay elsewhere: El Cid is next door to cruise ship... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, We appreciate the time you have taken to share your experience of your stay at the EL Cid La Ceiba Beach Hotel. We are taking note about your comments in order to improve our food and beverages quality We want to do a big effort for the inconvenience we have caused, for this we hope that we will... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at El Cid la ceiba for 4 nights. We went scuba diving, and the boat leaves right from the hotel pier. The snorkeling is as if you were inside an aquarium ! So many colorful fish !! The food was great and the drinks perfect. Rooms were clean, comfortabke and with a nice view. Staff friendly and helpfull.... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay and impression of the hotel snorkeling and food! We appreciate your time to tell us what a positive experience you had again !! I sincerely appreciate your recognition and we look forward to welcoming you back. Sincerely Yours, Andres Maillard More

North Brunswick, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were there from 6/21/14 to 6/28/14 enjoyed the stay very much. We made several friends are in contact with them now and plan on meeting up with them maybe this September. The staff at the Hotel were excellant rooms were nice view was great, snorkeling I enjoyed more than the diving. Drift Diving is not for me, currents are... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear guest Thanks for sharing your experience with all the tripadvisor readers and members about your past trip to El Cid La Ceiba Beach Hotel, but i want to especially thank you for this nice and truly review about Cozumel and the beauties in our Island. i really hope to see you very son and we will keep improving for... More

Shakopee, Minnesota
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The El Cid La Ceiba is a very clean, well maintained hotel. The beds and room were immaculate, enjoyed staying here very much. Our only complaint is the hotel is located right next to the International Pier. So if you want to eat "somewhere other than the El Cid restaurants" you have to do it when the "cruise ships are... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba Hotel I want to express my gratitude for this lovely review. Is an honor to know that we are in the correct direction, Our objective is to provide the highest standard of Customer Care possible and always aim for excellence in service so it is very satisfying to know that we... More

Ashland, Kansas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just got back from our 4th trip to cozumel, june 18 thru 24, 2014, the El Cid is the best place to stay on the island great service, great food, economical, perfect location, we plan in going back this winter.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had again !! I sincerely appreciate your recognition and we look forward to welcoming you back one more time next Winter. Sincerely Yours, Andres Maillard More

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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Amenities

Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Top resorts Hotel in Cozumel #8 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
Number of rooms
60

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