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All 57 Cozumel hotels

El Cid La Ceiba Beach Hotel

3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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Ranked #15 of 57 Hotels in Cozumel
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
knana3 Montgomery, Alabama
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910 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
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English first
Montgomery, Alabama
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Visiting El Cid was a good experience. It is large and right on the water. The downside is the rocky beach area, but they made a man-made area that is useable and the resort has made it into a day rental area for visiting Cruisers. There is a small jacuzi area with a swim bar and the pool is very... More

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Rome, Italy
Contributor
20 reviews 20 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Terrific nice place next to the pier. Between $20-40 usd you'll get access to the facilities, a meal and a drink. Here the quality if food is ok and price is quite bit high for the portion served. Just the perfect place for spend a couple of hours!, enjoy it cruisers!!! . Abraham Rojas Chavez, the Mexican.

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay with us. We appreciate your time to tell us what a positive experience I appreciate your recognition, we look forward to welcoming you back one more time, Sincerely Yours, Andres Maillard GM More

Canton, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

The hotel lacks in some modern expectations such as WIFI in the rooms.Our toilet seat was as well less than desirable,grouting needs some work and our faucets was offset as well.Our room reaked of mildew,my suitcase still smells,housekeeping tried to spray but it did not help. Our view was of cruise ships 4 days out of six and the dining... More

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest. Thank you for taking the time to write a review on TripAdvisor. It is through guest feedback that we assess the standard of our service, and therefore amend it, so as to meet and exceed guest expectations. We are working on an update plan in the facilities as you know this is a process and hopefully if you... More

Calgary
Top Contributor
111 reviews 111 reviews
23 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here at the end of August. The room seemed to be updated and we had an amazing view. The staff is so friendly here, especially Esther she greeted us with a warm smile and placed us in a lovely room. We also had a great night with Elizer in the bar he made sure we had enough to... More

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, I love reading you had a great vacation. As you well mention, our staff specializes in providing a service of excellence to our guests and serve you, it is our pleasure. i will extend your words to Esther and Eli. . We hope to serve you very soon again in order to provide to you other amazing vacations.... More

Top Contributor
64 reviews 64 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been here many time and I enjoy the friendliness of the staff and the facilities. I generally come for lunch, wifi and a swim. Recently a large group of us were here and they set the volleyball net up for us on the sand as well as the pool, they are very accommodating although the service by the... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Client: Thank you for your fantastic review and for your preference We are so glad that you had a great time with us We will share your comments with all our staff, as I always say: the reviews are the best feedback for us. See you son. Cordially Andres Maillard C More

Chicago
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in Cozumel in the "off season" (end of August) for a week long getaway just before the kids go back to school. We are Wyndam/RCI owners and used some points to book the room with a short two week advanced notice. Because we planned excursions most days, we did not get the all-inclusive. We got no extra perks... More

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Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Let me thank you for sharing your experience from your recent stay at our resort. Our company always welcomes positive and constructive criticism, it will helps us to improve our service and product. I am glad to know that your kids enjoyed our room animal arts, and we will work on details you expressed on your review. We... More

Oklahoma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

First time we have travelled to Cozumel and very satisified with the hotel. Didn't know what to expect from the "beach" pictures, but soon realized that most if not all of the resorts don't really have a beach area (including Cozumel Palace - our other option before picking this one). Planned a special event at the hotel and we were... More

Was this review helpful? Yes 1
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay with us. We appreciate your time to tell us what a positive experience you had and how did you enjoyed your event at our property !! I appreciate your recognition, I will share your comments with our staff and we look forward to welcoming you back... More

Albuquerque, NM
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We try to work in a trip to Cozumel each year, and we always stay at La Ceiba. This year we invited our kids and grand-kids along for a week to celebrate our 50th wedding anniversary. The hotel made sure that we had exactly the types of rooms we wanted, and our celebration dinner was extra special with superb service... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you for your fantastic review and for your preference We are so glad that you had a great vacation with us We will share your comments with all our staff, as I always say: the reviews are the best feedback for us. See you soon. Cordially Andres Maillard C More

Jacksonville, Illinois, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wonderful facility with very friendly and helpful staff. Very clean facility, comfortable rooms with kitchenette. Landscaping was well maintained and nice location just a few miles from town but not so far that you couldn't walk to town or get a cab for a few dollars. Will definitely make this a top location of places to stay at Cozumel!!

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First at all I would like to thank you for this wonderful comments about your staying and we are really happy to read that you really enjoyed every services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. We are ready to welcome you back for another excellent stay.... More

Plano, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The words All Inclusive is misleading at this hotel. You will be up charged for any steak, lobster or shrimp dishes, ranging from $11 to $20 per meal. The tower rooms were designed into a two bedroom studio with a separate kitchen, (three rooms). If you book a room, you will get one of the three rooms described above. The... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First at all I want to thank you for your time to post this comments. we always appreciate all type of review positive or negative will help us to improve areas and services. i can see that you are really unhappy for the surcharge in some of our foods, i must say that we have different meal plans... More

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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