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El Cid La Ceiba Beach Hotel

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Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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El Cid La Ceiba Beach Hotel
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1,057 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Visited on a day pass and was very disappointed. Drinks were horrid and food was even worse. Service was so slow I saw some of my hair turn grey waiting. When food finally arrived it was as cold as the frigid north and we were at a beach reaort. Bottom line if on a day pass go elsewhere.

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Dallas, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

My sister and I made a trip here for a week of enjoying the beach and total relaxation. Our room was in the tower on the second floor. Our view on the balcony was a thatched roof of one of their shelters. That really didn't matter because we couldn't sit on the balcony anyway because the mosquitos ate us up... More 

Was this review helpful? Yes
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el Cid La Ceiba we want to thank you for taking your time and post your comments on TripAdvisor; your feedback is really appreciated. We really appreciate your comments and rating of our property. Again thank you and look forward to welcoming you back very soon. Cordially Andres Maillard General Manager More 

Foster City, California
1 review
4 of 5 stars Reviewed 6 days ago NEW

My best friend and I stayed at El Cid La Ceiba Beach Hotel as a timeshare exchange in May 2015. The hotel is well-located and pleasant, and provided a free pickup at the Cozumel Airport. We had come for a week of SCUBA diving; there is a dive center at the hotel, but the staff were not much interested in... More 

Was this review helpful? Yes 2
Columbus
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago NEW

Again, Excellent concierge treatment from the moment we exited the Airport. Eddy met us with a huge smile and arranged our transportation to El Cid. At El Cid Edgar swept us up, got us drinks, check us in and off we went. The entire staff, Rocio at the front desk, everyone in La Chopa, Juan Carlos and Luis at Babieca... More 

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Thomas M: Thank you very much for sharing your past experience with us at Tripadvisor it is exciting for us to read that you enjoyed our facilites our location, diving trips and service through Edgar i will share your thoughts to him and Juan Carlos. Once again, thank you for sharing your experience have a nice day and we... More 

Grants Pass, Oregon
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at La Ceiba many times over the years -- for family vacations, dive trips, all girl trips, and a romantic trip for two. I have stayed in the original rustic rooms and in the high rise newer section. I much prefer a ground level room looking toward the sea. I love snorkeling and diving off La Ceiba... More 

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Writergal49: On behalf of el cid la ceiba hotel I would like to thank you for your kind comments and thank you for preferring our Resort. We are pleased that your kids and you had a relaxed holiday with us and enjoyed our services facilities snorkeling and diving your review encourages us to never forget our guests needs and... More 

Merida, Mexico
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We Just came back from 1 week at EL Cid La Ceiba and here is our experience: Excellent Service and location,nice pool area. Everyone was very friendly and helpful we will be back next summer. The best rooms are in the tower section the view was AMAZING!!!!!

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear enrique b: On Behalf of el Cid La Ceiba Hotel we want to thank you for choosing us for your past vacations. it is great to read that the service and staff were excellent and friendly that is our main goal to satisfy our guests needs. Once again thanks for your review and we hope to see you soon.... More 

1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We just got back from our stay at El Cid La Ceiba in June 2015. Initially we were excited about the resort as it seemed nice and clean but we were quickly disappointed. We bought the all-inclusive option but it was not exactly what we expected. Like others have said, its more just a hotel not a resort. You have... More 

Was this review helpful? Yes 9
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear tking316: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your opinion is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for this inconveniences., we are working in some... More 

Houston, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It was not bad but it didn't really feel like a resort. Good: The room was big enough and we liked that it had a large mini fridge and our view room balcony was nice--overlooking the sea (though view was blocked when huge cruise ships came in each day). When the room was cleaned, the towels were shaped into different... More 

Was this review helpful? Yes 6
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear nicolinahawaii: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your feedback is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for this inconveniences., we are working in some... More 

Portland, Oregon
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was nice, very clean.Good shower and bathroom.I stayed on the Murphybed and it was pretty comfortable.The music in the afternoon was a little loud,but the snorkeling was Great!Right in front!

Was this review helpful? Yes 3
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First of all I would like to thank you for sharing your valued comments on tripadvisor . It is very happy to read that you had a pleasant week at our property and that you enjoyed our facilities and our resort Hoping to welcome you back again very soon here at your home away from home. Cordially Andres... More 

Dubrovnik, Croatia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Amazing please for relaxing after a hard day at work! Nice pool, whirlpool at the bar counter and entrance at the ocean! Good mexican food and good tequilas!!! Will recommend to families, friends and who ever wants to enjoy and relax from the normal life

Was this review helpful? Yes 2
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: We appreciate your comments and thank you for selecting El Cid La Ceiba Hotel. We are pleased that you had a relaxed holiday with us Thank you also for your compliments about our good food and drinks and thank you for recommend our resort. We hope to serve you again in a near future and thank you again... More 

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