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El Cid La Ceiba Beach Hotel

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Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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El Cid La Ceiba Beach Hotel
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1,038 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
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Vidor, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

i have stay at El Cid several times and love it. It's right on the beach with a private lagoon. If you like diving or snorkeling you can get in the water from the pier or lagoon or dive boats will pick you up at their pier. During the day pool side there is a DJ and different games are... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Sherry S: Thank you very much for your review, it is pleasent to read that you enjoyed our property and our grilled night on the beach, we work everyday trying to fullfit our guest expectatives. Every guest comment it's important for us to improve our service and give you what you deserve. so thanks again and see you soon.... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I came here last year with my boyfriend. We stayed in Playa del Carmen for a few days then came here for the remainder of the trip. It was a great idea and glad we got to visit this island. El cid is great hotel for the value. The hotel isn't grand by any means however it does the job.... More 

Was this review helpful? Yes
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: We really appreciate your comments and thank you for recommend El Cid La Ceiba Hotel. We are pleased that you had a great vacation with us and enjoyed our food. Thank you also for your comments about our resort because is not grand but our staff work very hard to keep in good condition and cleaned. We hope... More 

Rogers City, Michigan
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We belong to a vacation club that has several sales during the year, and I received a great deal that I just couldn't pass up. For a week at an all-inclusive resort, we paid less than the average daily rate. The accommodations were in anything but new condition, as the shower never worked right, and the kitchenette looked like it... More 

Was this review helpful? Yes 1
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of El Cid La Ceiba hotel I would like to thank you for taking the time to write this review. your feedback is very important to improve all our services and do all the adjustments required, because our goal is to make pleasant your stay. Hoping to have to host you again on your next visit... More 

Baton Rouge, Louisiana
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was my first time in Cozumel and decided to stay at El Cid. Location is pretty good, only a short cab ride away from the downtown area. Staff was friendly with the exception of one woman at the front desk and rooms were clean complete with a fridge, toaster, coffee maker, and hot plates. There is a fairly large... More 

Was this review helpful? Yes 1
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: We really appreciate every single word you have wrote on this review. We are pleased that you enjoyed your first staying with us, the location, beach and the friendliness of our staff. Thank you again for sharing this experience and hopefully, we can have you back very soon for another great experience with us. Sincerely Andrés Maillard General... More 

Alabaster, Alabama
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The local staff are great. The non-locals, who prey off un suspecting tourists, will sell you time shares and promise you the sky and moon and lavish you with gifts, tours, and especially alcohol. The numbers of intoxicated foreigners at this place is disgusting. We saw two middle aged women, obviously drunk, being provided with non stop booze until the... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear BahaiJim: Thanks for the time you took to post this review on Tripadvisor every guest opinion it's important for us to improve our service and give you what you deserve. i will share your comments with the time share managers so they can analyze take some actions about your comments. thanks again for sharing your experience and hopefully you... More 

Salt Lake City, Utah
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for a week on a diving trip to Cozumel. Edgar gave set us up with a beautiful room high up in the tower portion of the hotel, overlooking the cruise dock. The view was spectacular! Our room was immaculate and the housekeeping staff did a wonderful job all week. We would come back to the room every... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear M S: On behalf of El Cid La Ceiba Hotel I want to express my gratitude for this lovely review. Is an honor to know that we are in the correct direction, Our objective is to provide the highest standard of Customer Care possible and always aim for excellence in service so it is very satisfying to know that... More 

Flagstaff, Arizona
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort is by far my favorite place to stay when we go to Cozumel. Generally go once a year or so, and each time we arrive, the gentleman at the front door takes our baggage and offers us a cool drink on arrival. The staff is always friendly and polite, and goes out of their way to make sure... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Hr_Manager501: We are extremely pleased with your kind comments of your recent stay at El Cid La Ceiba Hotel. it is a proud for me to read that we are part of your smile and you had a happy and fun vacations. Thank you for the amazing comments of everything, staff, services, facilities and the recommendation for our hotel.... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We just finished a week in two bedroom in tower building. Each room had a private balcony, tile showers and lots of space. The mini kitchen was great for preparing meals, and separate living and dining area. I come for Dive with Martin for the past 20 years. There have been multiple room upgrades Food is great, but I prefer... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear 4mauisun: Thank you very much for sharing your past experience with us at Tripadvisor it is exciting for us to read that you enjoyed our facilites our location and service through Edgar i will share your thoughts to him. Once again, thank you for sharing your experience have a nice day and we hope to have you back soon.... More 

Niceville, Florida
Top Contributor
54 reviews 54 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed there for the 8th time in April. Love the condos, love the staff and service. All rooms are beach front. We prefer the condos in the older low rise section,no elevators to deal with. The all inclusive is really worth the value. The food is outstanding, the booze is good quality, the dining room service can not be beat.... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Joy C: First at all I would like to thank you for this wonderful comments about your staying and we are really happy to read that you really enjoyed our food and beverage quality and every services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. i will extend your... More 

Niceville, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at La Ceiba for 7 nights last week in a 1 bedroom suite on the third floor of the old section. Great views of the ocean, and on a clear day, buildings at Playa del Carmen. This was our 7th or 8th stay. Again, everything was great. The room was kept spotless, food and drinks were wonderful, and... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Madgolfer3: We are extremely pleased with your kind comments of your recent stay at El Cid La Ceiba Hotel. it is a proud for me to read that we are part of your smile and you had a happy and fun vacations. Thank you for the amazing comments of everything, staff, services, facilities and the recommendation for our hotel.... More 

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