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All 58 Cozumel hotels

El Cid La Ceiba Beach Hotel

3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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80%
Ranked #15 of 58 hotels in Cozumel
Certificate of Excellence 2014
A recent review
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893 people have reviewed this hotel

Traveler rating
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    107
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

El Cid was so amazing. I’m pretty well travelled (34 y/o w/o children, somewhat adventurous, like a mixture of modern amenities with good prices/access to diversity) and you have to know your travelling style when reading reviews, but this place was for us. You can view the cruise ships, which happen to be stunning and the resort was not that... More

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Wildomar
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I spent a week at El Cid La Ceiba Beach Hotel in mid July 2014. The Hotel is half Timeshare and half hotel. This Hotel is older but well maintained. The staff is polite and helpful. We thought that it would be easier to bring luggage up and down from the room if the elevator were larger.... More

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Cozumel, Mexico
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a great place to just relax. We came down with no expectations of anything but to lay on the beach and swim in the ocean. The dining room staff was excellent. One server who really stood out was Christiano. Daniel (concierge) was incredibly helpful and was always ready to help with anything we needed. I am a member... More

Was this review helpful? Yes 3
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear guest. Thanks so much for the wonderful review you have wrote of our lovely hotel. It is a pleasure to know that you enjoyed your stay with us. Every single employee of this resort from the servers to supervisors, are always trying to provide the best service and best facilities, so we are glad to read that once again... More

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed there for a week, we bought tickets to go to Chichen itza, and we were ditched at a place we didn't know nothing about, it was pretty scary to be in place we were lost, the company that we rent a car from tried to charge $1400 dollars extra to our card without our knowledge... More

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: I want to thank you for t your time and post your comments on TripAdvisor; believe me your feedback is really appreciated i will find out more about this companies you mentioned and check what is going on with them. I'm glad to hear that you liked the food and the service Once again, thank you for sharing... More

Denver, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

All of the staff are very kind and considerate. Especially The concierge staff are exceptionally friendly and treat everyone with much warmth and consideration.Especially helpful were Daniel, Carlos.... Also in the restaurant Luis, Cristanto,and all the waiters and cooks are very kind. The ocean is clean and full of colorful x fish.Very nice Oceanside palapas and lounge chairs and service... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated. I'm glad to hear that you enjoyed your stayed with us. Once again, thank you for sharing your experience. We hope to see you again in a near future; Kind regards, Andrés Maillard General Manager More

Orange County, CA
Contributor
15 reviews 15 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Came here with my wife and daughter for her college grad gift this past June. I have been to the Riviera Maya in 2011 to a 5 star resort which I then wrote a review on. But had never been to Cozumel. We stayed at this resort for 4 nights and El Cid's resort in Puerto Morales ( mainland) for... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Let me thank you for sharing your experience from your recent stay at our resort. Our company always welcomes positive and constructive criticism, it will helps us to improve our service and product. I am glad to know that you enjoyed our rooms, specially the view and it is also nice to read that you took your time... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just got home last night from my first visit to Mexico. We stayed at the El cid in cozumel. There was a group of 15 of us. The resort was amazing! My kids snorkeled the entire time right in front of the resort. We watched the cruise ships coming in and our each day. The food in the restaurant was... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of all the Staff of Hotel El Cid La Ceiba Beach Hotel I want to thank you for your fantastic review and for sharing your experience on Tripadvisor. We are so glad to know that you had a fun holiday with us and that our staff took good care of you, I will share your kind... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I think this is the theme that the hotel staff operates under, that their place is your home and I must say it feels that way. We were treated very warmly by the staff, and always greeted with a smile and made to feel welcome. Before arriving we asked for a ground floor unit in the 3 story building and... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay with us. We appreciate your time to tell us what a positive experience you had and how didi you enjoyed Snorkeling at the property !! I appreciate your recognition and we look forward to welcoming you back one more time, Sincerely Yours, Andres Maillard More

Janesville, Wisconsin
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Second stay at El Cid over 4 year period. Good: Great staff, wonderful food in restaurant, nice snorkeling and shore diving, rooms are basic, but clean, staff quick to respond to any issues. Needs improving: Quality of drinks was poor, often tasting somewhat strange and diluted. Might cause me to stay elsewhere: El Cid is next door to cruise ship... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, We appreciate the time you have taken to share your experience of your stay at the EL Cid La Ceiba Beach Hotel. We are taking note about your comments in order to improve our food and beverages quality We want to do a big effort for the inconvenience we have caused, for this we hope that we will... More

1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel is run down. I have stayed at the El Cid in Puerto Morelos and nothing to compare at all. I booked two nights since we were only going to dive and figured that the reviews were ok. Big shock! The vacancy was not full, we asked for a higher floor but wasn't given one. Also the staff wasnt... More

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

619 photos of this hotel

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Amenities

Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Top resorts Hotel in Cozumel #8 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
Number of rooms
60

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