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All 57 Cozumel hotels

El Cid La Ceiba Beach Hotel

3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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Ranked #16 of 57 Hotels in Cozumel
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
EatRunDive Houston, Texas
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925 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Top Contributor
53 reviews 53 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

I'm sure that there are much nicer hotels in the San Miguel area, but I have always been satisfied with my stays at El Cid La Ceiba. The low-rise rooms are very dive dock convenient. There are many staff members who have been there longer than I have been going. They are attentive and prompt, and always happy to see... More

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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed for a week as an all inclusive. The hotel was nice. We upgraded to a one bedroom suite that was very nice. The original room we were in was smelly and dark.. but we upgraded. So the "hotel part" was very good other than one day of very loud construction right next door (and the front desk argued... More

Was this review helpful? Yes 3
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear guests: On behalf of all the staff of Hotel El Cid La Ceiba Resort I wish to thank you for your review. We sincerely regret if our resort did not exceed your expectations in these aspects. But all positive or negative comments about our resort are very important for us because it help us to improve our services. We... More

Fishers, Indiana, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My girlfriend and I stayed at El Cid October 4-11, 2014 and we can't say enough good things about it. Personally, I've been to Cozumel five or six times and have stayed at other all-inclusive resorts. El Cid rates with the best of them! The grounds are beautifully maintained, the rooms are clean and remade promptly every day, and the... More

Was this review helpful? Yes 1
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba hotel I would like to thank you for this marvelous comments about our amazing services and staff. We really appreciate every single words you share with trip advisor and we look forward to welcome you back on this your specially home away of home for another terrific staying. Cordially Andres Maillard... More

Fort Worth, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

The El Cid is in a great location in regards to the downtown Cozumel area or making the trek around the island to bar hop. It is close to the cruise ship docks, and they offer some sort of "day special" to those on the ships to come spend the day at El Cid, so on some days we had... More

Was this review helpful? Yes 1
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, Thank you for your comments and recommendations, which are the best tools to improve all of our services. Thank you again for choosing us and share your experience. Sincerely, Andrès Maillard More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This place is great. The bartenders are awesome (Roberto is my favorite), and the servers are excellent. Everyone from the front desk to to security guard, Carlos, is a pleasure. You'llc never want to come home. I advise splurging for the all inclusive.

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay with us. We appreciate your time to tell us what a positive experience I appreciate your recognition, i will extend your words to Carlos, the front desk staff and Roberto We look forward to welcome you back one more time, Sincerely Yours, Andres Maillard More

Benicia. Ca
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were very happy with the location, staff and service for this hotel. You can arrange scuba dives and lessons at the hotel. Dive boats will pick you up at the hotel's private dock. Great views from the pool, too. Avoid the time share pitch if at all possible.

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest. Thank you for taking the time to write a review on TripAdvisor. It is through guest feedback that we assess the standard of our service, and therefore amend it, so as to meet and exceed guest expectations. Again thank you and look forward to welcome you again. Cordially Andrés Maillard. More

Gresham, Oregon
2 reviews
4 of 5 stars Reviewed 3 weeks ago

we loved this place, the ships were not a problem at all. Carlos, the security manager was the best, he was very friendly!! we was able to answer any questions we had!! thank you carlos!! also our maid service was the best, everyday I looked forward to the special towel people and shapes she left for us on the bed,... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear guest, On behalf of hotel El Cid la Ceiba Staff I want to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. Hoping to welcome you back again for another fabulous vacation. Sincerely Andrés Maillard More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed for 3 nights and enjoyed it very much. had a jacuzi, pool, private beach and awesome staff. breakfast buffet was very good and worth the price. Highly recommended! lital, shir and sapir- israel

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated. I'm glad to hear that you enjoyed your stayed with us. Once again, thank you for sharing your experience. We hope to see you again in a near future; Kind regards, Andrés Maillard General Manager More

Philadelphia
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent 5 nights here using their all inclusive option. selected it primarily because of the on-premise dive shop and good value for room and all inclusive option. The dive shop and the diving were great and the hotel offers great value for the money. It is a smaller hotel so, aside from days when a cruise ship is in port... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had at our dive shop and our facilities. I sincerely appreciate your recognition and we look forward to welcoming you back son. Sincerely Yours, Andres Maillard More

Nashua, New Hampshire
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from El Cid Cozumel,9/21/14 Had 10 days there. Not sure what to expect so Before I left I upgraded to a suite # 1810 a corner room. try to get 810,910,710 ect ( 832 sqmtrs ) I am really glad I did , Two full BathRms, with warm water shwr, lvng room, 2 decks, big bedroom. Usable ktch... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you for your fantastic review and for your preference We are so glad that you had a great time with us We will share your comments with all our staff, specially with Carlos as I always say: the reviews are the best feedback for us. See you soon.( Maybe for your 1st anniversary) Cordially Andres Maillard C More

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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