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All 56 Cozumel hotels

El Cid La Ceiba Beach Hotel

3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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Ranked #14 of 56 hotels in Cozumel
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Car0line1963 Agua Dulce, California
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900 people have reviewed this hotel

Traveler rating
    461
    242
    109
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
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English first
Agua Dulce, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Every year we take an All inclusive trip with several couples. Aug 6 - 13 our group stayed here. The first disappointment was the lack of hospitality checking in. The staff seemed to be stonefaced and not very helpful for obvious needs. This hotel has no escape from the weather, except your room. There are no eating areas or lobby... More

Was this review helpful? Yes 1
Shawnee, Oklahoma
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

we stayed here july 25-aug1 and had a pleasant trip. the grounds are nice and clean, food was wonderful, service was great. we had a room on the 1st floor the first night then moved up to the 9th floor as the room wasnt available the first night. both rooms were good with good views. we stayed in the tower... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: I want to Thank you for your review. Your referrals are very important to us to encourage our staff and ourselves. We work hard taking great care of our guests and will always do our best to exceed their expectations. indeed with the detail mentioned we will work to improve those details. Thank you again for your compliments... More

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for an Easter weekend. It's normally the weekend after spring break so there wasn't much noise or loud teenagers running around. Hotel staff was very polite and attentive to any special requests. We received welcome cocktails and were escorted up to our room. The room was super clean, the view from the balcony was superb. The cruise ships... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, I love reading you had a wonderful vacation. As you well mention, our staff specializes in providing a service of excellence to our guests and serve you, it is our pleasure. . We hope to serve you very soon again in order to provide to you other amazing vacations. Cordially yours. Andrès Maillard More

East Lansing, Michigan
Contributor
13 reviews 13 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed at the El Cid for a week and were quite pleased with our experience. It is not one of the newer hotels, but they do make up for it in the customer satisfaction that they try to provide. One very nice aspect of staying here is that you can dive right from shore and additionally there is a... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: i am very pleased that you enjoyed all that we and the area have to offer. We have worked hard to appreciate our guests and visiting El Cid El la Ceiba should be like returning home. I am glad to note that our facilities, rooms, all inclusive food and drinks and friendly staff exceeded your expectations; we realice... More

Taos
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We took advantage of the all-inclusive at the La Ceiba. We have been to Cozumel numerous times and this was the first stay at El Cid La Ceiba. The rooms were very comfortable and the view great. Food was much to our liking. The staff was very friendly and helpful(Thanks Crisanto!). There is a swimming pool and hot tub for... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of all the Staff of Hotel El Cid La Ceiba Beach Hotel I want to thank you for your fantastic review and for sharing your experience on Tripadvisor. We are so glad to know that you had a fun holiday with us and that our staff took good care of you, I will share your kind... More

Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I recently returned from our second trip to Cozumel but our first time at El Cid. We had a great time the first time at another hotel and an even better experience the second time at El Cid. The El Cid exceeded our expectations! Our room was nice, the bed was comfortable, the balcony view was great,... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated. I'm glad to hear that you enjoyed your stayed with us. Once again, thank you for sharing your experience. We hope to see you again in a near future; Kind regards, Andrés Maillard General Manager More

Arlington
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for a week at El Cid La Ceiba July 5 - July 12th and picked this resort because of its water location and tennis facility. Check-in was very smooth with great staff - super friendly, everyone is just genuinely happy that you are there and have chosen their hotel. We were asked to sit down with the time... More

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: I want to Thank you for your review. Your referrals are very important to us to encourage our staff and ourselves. We work hard taking great care of our guests and will always do our best to exceed their expectations. indeed with the detail mentioned we will work to improve those details. Thank you again for your compliments... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

El Cid was so amazing. I’m pretty well travelled (34 y/o w/o children, somewhat adventurous, like a mixture of modern amenities with good prices/access to diversity) and you have to know your travelling style when reading reviews, but this place was for us. You can view the cruise ships, which happen to be stunning and the resort was not that... More

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, we would like to thank you for your preference and for taking the time to post your comments on Trip advisor, it is really appreciated. I am so glad that you enjoyed our services. hoping to welcome you again very soon. Cordially Andrès Maillard More

Wildomar
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I spent a week at El Cid La Ceiba Beach Hotel in mid July 2014. The Hotel is half Timeshare and half hotel. This Hotel is older but well maintained. The staff is polite and helpful. We thought that it would be easier to bring luggage up and down from the room if the elevator were larger.... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you so much for your kind comments regarding your recent stay with us. We appreciate your time to tell us what a positive experience you had and how didi you enjoyed Snorkeling at the property !! I appreciate your recognition and we look forward to welcoming you back one more time, Sincerely Yours, Andres Maillard More

Cozumel, Mexico
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great place to just relax. We came down with no expectations of anything but to lay on the beach and swim in the ocean. The dining room staff was excellent. One server who really stood out was Christiano. Daniel (concierge) was incredibly helpful and was always ready to help with anything we needed. I am a member... More

Was this review helpful? Yes 3
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear guest. Thanks so much for the wonderful review you have wrote of our lovely hotel. It is a pleasure to know that you enjoyed your stay with us. Every single employee of this resort from the servers to supervisors, are always trying to provide the best service and best facilities, so we are glad to read that once again... More

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

620 photos of this hotel

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Amenities

Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Top resorts Hotel in Cozumel #7 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
Number of rooms
60

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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