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All 57 Cozumel hotels

El Cid La Ceiba Beach Hotel

3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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80%
Ranked #15 of 57 hotels in Cozumel
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
leonardopavan1973 Isola Vicentina, Italy
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829 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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English first
Isola Vicentina, Italy
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We normally go to El Cid for the day when we are in Cozumel with our ship, and we love it: the personnel is very friendly, the place is well kept, the food is nice. We normally buy the USD11.00 package which give you access to the beach, free wi-fi (even though it is not the fastest of the wi-fi's)... More

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Wheat Ridge, Colorado
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

El Cid is not the most fancy resort, but well kept and clean. Rooms are pleasant and clean. The food for an all inclusive was great. Different buffets everyday and a full menu to choose from. Drinks were also very good. But the best thing about El Cid was the service, the restaurant and bar staff were awesome. Cristano the... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First at all I would like to thank you for choosing our property to spent your recent vacations, Is awesome to hear that you enjoy our resort. Thank you for sharing your experience with our fellow readers so they too can be encouraged to come and also have an incredible time. I will share your kind comments with... More

Fort Worth, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We booked 2 rooms at the hotel. We booked a Deluxe Room Ocean Front Prestige. We ended up with a room with 2 beds. Our adult chidren showed up 3 days later and the hotel didn't have a room for them that we had paid for. I had asked earlier in the day if we could go ahead check in... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: We truly appreciate your feedback about the inconvenient with your recent experience with us, I regret that you experimented a service which is not our standar, unfortunately we were in high season, and we always do our best to satisfy the requirements of our clients. But your feedback is very important for us and we value the opportunity... More

Garibaldi Highlands, Canada
1 review
2 of 5 stars Reviewed 1 week ago

We had booked a "Double Deluxe Room" - we didn't realize that meant you get a microwave, sink and coffee maker. These we did not need as we paid for "All Inclusive". What puzzled me was the fact that along with this tiny little kitchen came a dining room table for six. What was even more puzzling was the bed... More

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of El Cid la Ceiba we want to thank you for your recent review, and for leting us know our remarks to your experience, I'm glad to receive a feedback from our customers whether there positive or negative as it helps us to improve our service and strengthen our areas. I took note of each one... More

Saratoga Springs, New York
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

always thought that people who wrote bad reviews were a bunch of winers, until I went to this resort. The only thing keeping us from leaving this place was that it was very clean. Food was fair at best and almost no entertainment. Accessibility to ocean swimming was difficult and dangerous! It was slippery and uneven. We are fit people... More

Was this review helpful? Yes 4
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear guest: thanks for your review, following up your comments we are doublé checking the situation that you mentioned with the bed to correct it, i am sorry to read that you left a letter and you did not get any response about it, i never got it and if you have anything else to tell me please feel free... More

Prairieville, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel management and staff make every effort to please, food is good, rooms are good. Bath linens/towels and face cloths are sometimes a problem - not enough. Internet connection is slow and unreliable. Hotel has a great pier for dive boats to pick up and drop off divers. This is our hotel of choice for dive trips in Cozumel.

Was this review helpful? Yes 2
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank for your words and for choosing us, we will take care to eliminate that towel problem as soon as possible. thanks again and see you son. Cordially Andres Maillard General Manager More

Shoreview, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The location was beautiful and the activities were so much fun. Gustavo and Casper were very fun and entertaining guys which enhanced our trip experience and made it harder to leave. These guys were funny and made sure everyone enjoying the beach was having a good time.

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: It is really nice to read that you had a good time and you enjoyed the entertaining at our location with Gustavo and Casper. Also I would like to thank you for choosing our hotel and we hoping to welcome you back again for another great experience. Warmest Regards, Andres Maillard General Manager More

Sparta, Tennessee, Usa
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked our stay at El Cid about 4 months prior to traveling using our time share points with Wyndham. We have a 10 year old who had never been outside of the US and wanted to snorkel for the first time so we wanted to try Cozumel. El Cid was a wonderful place to do just that! When we... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you for taking the time to write such a nice review and detailed point by point your past staying at our hotel. Thank you also for highly recommend our hotel and hoping to welcome you back soon for another marvelous vacation. Cordially Andres Maillard General Manager More

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at El Cid using our Wyndham (through RCI) timeshare points. We'd heard that this place was "not a 5-star hotel" so maybe our expectations were appropriately set. That said, our room, while small, was adequate. We stayed in the older portion of the hotel. The bathroom was in need of serious updating (shower head, sink had no plug).... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of El Cid la Ceiba Hotel I would like to thank you for this kind review and we are so proud to read that we meet your expectation because is our principal goal. Again thank you and hoping to welcome you back soon at this your home away of home. Cordially Andres Maillard General Manager More

Walker, Louisiana
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was suppose to be in Mexico for a week. I paid for my room three months in advance. I paid for a suite. When I got to el cid, they Gave my room away and I was stuck in a studio room. They told me to come back up to the receptionist desk the following day and REMIND them... More

Was this review helpful? Yes 3
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear guest: i apologize for the bad experoence you had at our hotel i will look deeply about this situation and will contact you as son as i have a solution for your refound. Cordially Andres Maillard More

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Additional Information about El Cid La Ceiba Beach Hotel

Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Cozumel
#10 Romantic Hotel in Cozumel
#15 Top resorts Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Official Description (provided by the hotel):
Located right on the beach, in the South part of the hotel strip, the renovated El Cid La Ceiba Beach Hotel, located in one of the world's most beautiful and spectacular scuba diving sites in the world, offering the perfect balance of glamour and flair of a first class resort with the laid back atmosphere and attentive service that made us famous. Tone up your muscles at our gym, treat yourself to a relaxing massage or detoxify and cleanse your body at our newly mayan influenced spa. ... more   less 
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