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El Cid La Ceiba Beach Hotel

Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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1 room 1 adult
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El Cid La Ceiba Beach Hotel
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1,181 Reviews from our TripAdvisor Community

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Moorpark, California
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel was clean, staff were friendly and services were great! for me, the only drawback was it's right on the port where all cruise ships dock. If you love watching cruise ships coming in and going out everyday, then this is the place for you. Snorkeling off the hotel was good, the breakfast brunch was fantastic, the 2 for... More 

Helpful?
Thank Mag N
United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at El Cid in January and had the all inclusive. It was our first time staying on the island. We stayed in a studio with a partial kitchen. The room was larger then a hotel room with a private balcony where we could watch the cruise ships. The hotel has a good retention of staff,... More 

Helpful?
Thank Joan H
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Joan H: Thank you for your lovely comments , it is always a pleasure to know our guest spend a great time here at our Resort everyone is passionate about what they do and dedicate to offer excellent service, we are glad to know you´ve been well treated by our team and hope to welcome you again . Cordially... More 

Gurnee, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel, staff and services were absolutely fantastic! Would stay again in a heartbeat. Beautiful views. Love watching the cruise ships pull in everyday. Great activities by the pool. Snorkeling onsite was great. Kids has a blast. Lots to do nearby.

Helpful?
Thank lisat7498
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear lista7498: We really appreciate every single word you have wrote on this review. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff, I will let them know your words. Thank you very much for it and hopefully, we can have you back very soon for another great experience with us. Sincerely... More 

Houston, Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Went here with my husband after our snorkeling excursion got cancelled. We bought an all-inclusive day pass for a little less than a $100 for both of us. It's a nice property and the staff was great. You get all the drinks and food you want as well as access to beach chairs, towels, and snorkel equipment. There's also a... More 

Helpful?
Thank lisamarie719
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear lisamarie719: On behalf of hotel El Cid la Ceiba Staff I we to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. We are so proud to hear that you had a magnific time with us i will... More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My sister and I stayed here for a week in January and had a blast. I was nervous before our trip seeing that this was a smaller property because my last tropical vacation was at a large resort but the staff here are so nice and friendly they all made sure they we had fun and there was plenty of... More 

Helpful?
Thank manda1715
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Manda1715: We are truly grateful to read such motivating review posted on Trip Advisor regarding your stay. Thank you for sharing your wonderful experience following your stay at El Cid La Ceiba . We are delighted to know that you have found our service and facilities to your satisfaction. Your complimentary remarks will be shared with the mentioned staff,... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is very clean, friendly and helpful staff, and has a great beach. We enjoyed staying here and plan to visit again. The hotel is away from the busy downtown area and very private. The beach area is very relaxing and the bar staff takes care of you very quickly. Just off of the beach is a great place... More 

Helpful?
Thank Jake R
British Columbia, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I enjoyed a two week stay at El Cid, Cozumel and enjoyed a spacious room, great service, staff that went above and beyond to make us feel welcomed and at home. We chose a room where we could make our own meals, but enjoyed the great surroundings and service in the hotel's open-air restaurant. We also took... More 

Helpful?
Thank Barry K
Fort Lauderdale, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

For business travelers, internet access IN YOUR ROOM is essential if you want and need to stay connected. This hotel (via Expedia) advertised free internet access. It was only upon arrival that I learned that it was in the public spaces only. I could pay for it in my room but that has to be well before arrival as there... More 

Helpful?
1 Thank Alexandra A
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Alexandra A: Thank you for taking the time to write about your recent stay, we greatly appreciate your comments, I would like to let you know that we are in the process to updating our internet service sorry for this inconvinience. Here i paste for you the advertisment that we published on the expedia site and as you can... More 

Cohasset, Minnesota
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Spent money for the 'all inclusive' to discover it's not. Lots of exclusions like any sea food, beef and bottled beer, cans coke or name alcohol. Place run down and filthy. Cockroachs and cob webs everywhere. Food only so-so and HUGE language barrier. Almost no one wirk8ng here speaks English. Only way to hear amenities is thru other guests. No... More 

Helpful?
Thank Jennifer D
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Jennifer D: Thank you very much for taking your time to write your perspective about our property i can clearly feel that you were angry and uncomfortable and that inspires you to write this review but all reviews are very important for us I suggest for your next trip to check the location and hotel facilities that you rerserved,... More 

Kirkwood, Missouri
2 reviews
4 of 5 stars Reviewed 1 week ago

We spent a lovely week here in January (away f om all the cold and snow) and had a great time. The resort is clean, comfortable and the service excllent. Our concierge, Eduardo, was really good advising us to do the dolphin/manatee experience at the national park on Wednesday as there are few cruise ships in port. Speaking of which... More 

Helpful?
Thank Artevie
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you for your lovely comments , it is always a pleasure to know our guest spend a great time here at our Resort everyone is passionate about what they do and dedicate to offer excellent service, we are glad to know you´ve been well treated by our team and hope to welcome you again . Cordially Andres... More 

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