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All 56 Cozumel hotels

El Cid La Ceiba Beach Hotel

3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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Ranked #14 of 56 hotels in Cozumel
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Butchboy Chicago
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905 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
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English first
Chicago
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed in Cozumel in the "off season" (end of August) for a week long getaway just before the kids go back to school. We are Wyndam/RCI owners and used some points to book the room with a short two week advanced notice. Because we planned excursions most days, we did not get the all-inclusive. We got no extra perks... More

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Oklahoma
1 review
4 of 5 stars Reviewed 5 days ago NEW

First time we have travelled to Cozumel and very satisified with the hotel. Didn't know what to expect from the "beach" pictures, but soon realized that most if not all of the resorts don't really have a beach area (including Cozumel Palace - our other option before picking this one). Planned a special event at the hotel and we were... More

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Albuquerque, NM
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We try to work in a trip to Cozumel each year, and we always stay at La Ceiba. This year we invited our kids and grand-kids along for a week to celebrate our 50th wedding anniversary. The hotel made sure that we had exactly the types of rooms we wanted, and our celebration dinner was extra special with superb service... More

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you for your fantastic review and for your preference We are so glad that you had a great vacation with us We will share your comments with all our staff, as I always say: the reviews are the best feedback for us. See you soon. Cordially Andres Maillard C More

Jacksonville, Illinois, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful facility with very friendly and helpful staff. Very clean facility, comfortable rooms with kitchenette. Landscaping was well maintained and nice location just a few miles from town but not so far that you couldn't walk to town or get a cab for a few dollars. Will definitely make this a top location of places to stay at Cozumel!!

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First at all I would like to thank you for this wonderful comments about your staying and we are really happy to read that you really enjoyed every services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. We are ready to welcome you back for another excellent stay.... More

Plano, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The words All Inclusive is misleading at this hotel. You will be up charged for any steak, lobster or shrimp dishes, ranging from $11 to $20 per meal. The tower rooms were designed into a two bedroom studio with a separate kitchen, (three rooms). If you book a room, you will get one of the three rooms described above. The... More

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First at all I want to thank you for your time to post this comments. we always appreciate all type of review positive or negative will help us to improve areas and services. i can see that you are really unhappy for the surcharge in some of our foods, i must say that we have different meal plans... More

Agua Dulce, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Every year we take an All inclusive trip with several couples. Aug 6 - 13 our group stayed here. The first disappointment was the lack of hospitality checking in. The staff seemed to be stonefaced and not very helpful for obvious needs. This hotel has no escape from the weather, except your room. There are no eating areas or lobby... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, We appreciate the time you have taken to share your experience of your stay at the EL Cid La Ceiba Hotel. We are taking note about your comments in order to improve our services. We want to do a big effort for the inconvenience we have caused, for this we hope that we will have the opportunity to... More

Shawnee, Oklahoma
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we stayed here july 25-aug1 and had a pleasant trip. the grounds are nice and clean, food was wonderful, service was great. we had a room on the 1st floor the first night then moved up to the 9th floor as the room wasnt available the first night. both rooms were good with good views. we stayed in the tower... More

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: I want to Thank you for your review. Your referrals are very important to us to encourage our staff and ourselves. We work hard taking great care of our guests and will always do our best to exceed their expectations. indeed with the detail mentioned we will work to improve those details. Thank you again for your compliments... More

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for an Easter weekend. It's normally the weekend after spring break so there wasn't much noise or loud teenagers running around. Hotel staff was very polite and attentive to any special requests. We received welcome cocktails and were escorted up to our room. The room was super clean, the view from the balcony was superb. The cruise ships... More

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, I love reading you had a wonderful vacation. As you well mention, our staff specializes in providing a service of excellence to our guests and serve you, it is our pleasure. . We hope to serve you very soon again in order to provide to you other amazing vacations. Cordially yours. Andrès Maillard More

East Lansing, Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the El Cid for a week and were quite pleased with our experience. It is not one of the newer hotels, but they do make up for it in the customer satisfaction that they try to provide. One very nice aspect of staying here is that you can dive right from shore and additionally there is a... More

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: i am very pleased that you enjoyed all that we and the area have to offer. We have worked hard to appreciate our guests and visiting El Cid El la Ceiba should be like returning home. I am glad to note that our facilities, rooms, all inclusive food and drinks and friendly staff exceeded your expectations; we realice... More

Taos
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We took advantage of the all-inclusive at the La Ceiba. We have been to Cozumel numerous times and this was the first stay at El Cid La Ceiba. The rooms were very comfortable and the view great. Food was much to our liking. The staff was very friendly and helpful(Thanks Crisanto!). There is a swimming pool and hot tub for... More

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of all the Staff of Hotel El Cid La Ceiba Beach Hotel I want to thank you for your fantastic review and for sharing your experience on Tripadvisor. We are so glad to know that you had a fun holiday with us and that our staff took good care of you, I will share your kind... More

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

645 photos of this hotel

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Amenities

Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Top resorts Hotel in Cozumel #7 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
Number of rooms
60

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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