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El Cid La Ceiba Beach Hotel

#21 of 57 Hotels in Cozumel
Certificate of Excellence
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Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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El Cid La Ceiba Beach Hotel
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1,005 reviews from our community

Traveler rating
    509
    277
    120
    56
    43
See reviews for
237
449
29
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
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    (1005)
  • Mar-May only
    (312)
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Baxter, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Edgar (sales) was amazing from the first minute we arrived. We had a 2 bedroom , but they needed it for other guests. They gave us the all-inclusive, which was a nice gesture in exchange for the room. Edgar didn't make us feel pressure if we didn't want to do that. So we did it. His approach sold us on... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Wade H: On behalf of hotel El Cid la Ceiba Staff I want to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. We are so proud to hear that you and you had a magnific time with... More 

Toronto, Canada
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

right by the bar overlooking the ocean is a hot tub. for the price of a beer, and two if you come at happy hour, you get one of the best sunset experiences in Cozumel. The hot tub is better than most of the other hotels as there is not a lot of kids running around. If you sit and... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Mitch G: First at all I would like to thank you for sharing your valued comments on tripadvisor . It is very happy to read that you enjoyed a pleasant week at the Island and that you enjoyed our facilities and food quality at the property. Hoping to welcome you back again very soon here at your home away... More 

Houston, TX
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been coming to Cozumel for 15+ years now, first via cruises and then spending the entire vacation here because it was always our favorite. My daughter and I became divers early on and at first we booked various hotels downtown near the dive shop, but probably 5 years ago we came to El Cid and never looked back.... More 

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear shery1754: First at all I would like to thank you for this wondeful review about your staying and we are really happy to read that you really enjoyed every services received. i will extend your words to the staff so they get motivated and keep doing a good job. We are ready to welcome you back for another excellent... More 

Westmoreland, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Poor only because front desk staff neither flexible or willing to solve problems and find solutions. We booked package deal through EXPEDIA and requested our usual one bedroom suite room with a kitchenette. Upon arrival all of those rooms were given and we were assigned a regular room in the tower. We have stayed here 5 times over the years... More 

Was this review helpful? Yes 4
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear AJ Smitht: Thank you for taking the time and share the experience you had at our Resort. each single day we do all our effort to make our guest be happy and when things goes out of our hands as you mentioned on this review, we do all our best to keep our guest comfortable with the situation. At... More 

Cancun
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

after a few months of hard work I take 5 Days vacation at Cid La Ceiba to relax and let me tell you the service is amazing the weiters are so nice and friendly they always remember my name, the ceviche was my favorite, the captain George make me feel at home. Is so relaxing. Lovely place to stay to... More 

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Jaqui M: We appreciate your comments and thank you for selecting El Cid La Ceiba Hotel. We are pleased that you had a relaxed holiday with us Thank you also for your compliments for Captain George we are so proud of our staff and I will be pleased to share your kind comments with him. We hope to serve... More 

Nashua, New Hampshire
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was our third stay at El Cid, and it has improved since our last stop here two years ago. It's obvious that management reads these reviews and addresses specific points made by guests, such as: *addressing the dark lighting in the bathrooms. Our bathroom had new, recessed lighting and was way brighther (thank you!) * the poolside and beachside... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear I0 achiet: First at all I would like to thank you for this wondeful comments about your staying and we are really happy to read that you really enjoyed every services you received. Thank you for confirm us that our efforts make guest happy and we exceed your expectations. i will extend your words to the mentioned staff so... More 

Rancho Santa Margarita, California
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in Cozumel for the day off a RCCL ship. We took a gamble and paid our $20/pp for a chair and access to the ocean. They credited half of our fee towards food purchase. The food and drinks were very good. Our server was Vicky - she was great! Very attentive and freindly. The ceviche and guacalmole were... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear rsmlees: Thank you very much for your nice review it is great to read that you had an enjoyable time at our property we hope to have you as a guest in a near future so you can enjoy more of our facilities and services. i will extend your words to Vicky she will really appreciate them. Thanks again... More 

Minneapolis, MN
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in Room 1410. It was a nice unit with a king size bed in the bedroom. It had two balconies and two bathrooms which was nice for getting ready for the day. The maid did a wonderful job keeping things clean and spiffy. The staff all did a wonderful job and I believe them to be the backbone... More 

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear LawJunkie: First of all I would like to thank you for sharing your valued comments on tripadvisor . It is very happy to read that you had a pleasant week at our property and that you enjoyed our facilities and food quality. Hoping to welcome you back again very soon here at your home away from home. Cordially Andres... More 

chicago, IL
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked the trip later than most in my group so opted for room only since the all-inclusive would have been an extra $600-$700. This worked out fine for me since we went off the resort to eat most of the time anyways. I brought a soft sided cooler with me and bought beer from the Oxxo right across the... More 

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear whatevertrevor: On behalf of El Cid La Ceiba hotel I would like to thank you for taking the time to write this review. your feedback is very important to improve all our services and do all the adjustments required, because our goal is to make pleasant your stay. Hoping to have to host you again on your next visit... More 

Keokuk
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can't say enough good things about this resort. The minute you enter their property, the staff goes out of their way to help you from the desk staff to the people who helped take our suitcases to the room. Housekeeping does a wonderful job, our room was always very clean and the little towel designs were cute. Then there... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Donald D: First at all I would like to thank you for sharing your valued comments on tripadvisor . It is very happy to read that you enjoyed a pleasant week at the Island and that you enjoyed our facilities and food quality at the property. Hoping to welcome you back again very soon here at your home away... More 

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