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El Cid La Ceiba Beach Hotel

Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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1 room 1 guest
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El Cid La Ceiba Beach Hotel
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1,077 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1077)
  • Mar-May only
    (349)
  • Jun-Aug only
    (264)
  • Sep-Nov only
    (190)
  • Dec-Feb only
    (274)
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Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had a great time at El Cid. The staff was very helpful - especially Adrain! He gave us some great tips on how to save money as well as some great local spots to visit. He even took us snorkeling! **BE CAREFUL ON STEPS TO OCEAN - VERY SLIPPERY** We had someone leave their phone in a taxi and... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear 337traveler23: We want to thank you for your nice comments regarding our lovely hotel and our friendly staff. Again thank you for your time to post this review, about the room, we will share your comments with the staff to make the adjustments to prevent this situations in a future. Hoping to welcome you back soon. Sincerely Andres Maillard... More 

Frisco, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rates were great at El CID. The room was nice, but a little musty. The dive shop was terrible. The restaurant was okay. Saturday night there was a lovely wedding on the grounds below us (we were on the 6th floor), but the dance music and loud wedding guests carried on until after 2am. Requests to the reception desk... More 

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Nanaddoug: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your feedback is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for this inconveniences. Hoping to have a new... More 

North Bergen, New Jersey
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Excellent service...Friendly hospitable staff, great food, and modern accommodation. Cozy & good location. Hotel is adjacent to the dock - cruise ships come and go. This didn't bother me at all. But if this bothers you be aware. Other than that, EXCELLENT. Nice crowd at hotel..no drunken teenagers & everything under control & safe sorrow dings that give you piece... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear alfredfrombatmsn: Thank you very much for sharing your past experience with us at Tripadvisor it is exciting for us to read that you enjoyed our facilites our location, and service. Once again, thank you for sharing your experience have a nice day and we hope to have you back soon. Cordially Andres Maillard More 

Huntingtown, Maryland
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A wonderful, clean hotel with great service. David J. was so helpful even before our trip. He offered many services and helped us once we got there. All of the lobby staff was kind, smiling and spoke English. The wait staff and bartenders were also very attentive. The food was outstanding. The morning breakfast spread was always changing so you... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear moretasha: On behalf of hotel El Cid la Ceiba Staff I we to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. We are so proud to hear that you had a magnific time with us i will... More 

Lake Orion, Michigan
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Spent a week at El Cid La Ceiba Beach Hotel in the middle of July, 2015. Here's the week. The main dining is in El Chopa. Breakfast seems to always be a buffet, and dinner is often a buffet although not always. We found breakfast to be adequate at about $10 U.S.. The dinner buffer was fine ($22 U.S.) but... More 

Was this review helpful? Yes 3
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear BKP60: Thank you for this review it is always great to hear about our Guest experiences. We unfortunately did have some issues like you describe but all positive or negative comments are great tools for us to improve services. For all these points you mentioned I can assure you that in a future visit you will not encounter these... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 24, 2015

My family came for a week stay. As many people, you have a long day of travel to be greeted with a come in and wait to check in because they want to give you the "upgrade" speech and also the whole selling you on activities , the lobby has no a/c so you are waiting tired and hot! I... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Dakota S: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your opinion is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for this inconveniences., we are working in... More 

Seattle, Washington
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 22, 2015

We stayed at El Cid for one night before embarking on a cruise. The location was great for our needs, since it is next door to the cruise terminal. Overall, we had a decent stay at the hotel, nothing fancy but nothing too out of date. When we checked in, we had some confusion where we had two rooms booked... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear WilmaWanderlust: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your feedback is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for this inconveniences. Hoping to have a new... More 

Forsyth, Illinois
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 22, 2015

We stayed in a 2 bedroom suite. We had 3 areas. 1 Room was the kitchen, dining and extra living area. 2 Rooms were 2 bed suites with private bathrooms and private balconies. The elevators are very small and the hotel is very unique, but we loved it. It was very slow pace and relaxing. The view was fabulous. We... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear J D: On behalf of hotel El Cid la Ceiba Staff I we to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. We are so proud to hear that you had a magnific time with us i... More 

Charlotte, North Carolina
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 18, 2015

Nice hotel/resort. I was content for my purposes of rest & relaxation in a safe location. It is however on mexican time... service tended to be slow, but you get what want. The views are spectacular all around, even with the cruise ships in port. Housekeeping is wonderful, Juan Carlos at the dive shop is a delight and willing to... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear purchgdss: First of all I would like to thank you for sharing your valued comments on tripadvisor . It is very happy to read that you enjoyed a pleasant week at the Island and that you enjoyed our facilities and food quality at the property. Hoping to welcome you back next year here at your home away from home.... More 

KC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 15, 2015

I was told at check in that my room wouldn't be ready until tomorrow and that I would have to take a bedroom within a suite. The room was nice and the view is great but I felt bad sharing a kitchen with someone who had paid for a suite. I listed my real email on the check in form.... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear KansFam: Thank you for this review it is always great to hear about our Guest experiences. We unfortunately did have some issues like you describe but all positive or negative comments are great tools for us to improve services. For all these points you mentioned I can assure you that in a future visit you will not encounter these... More 

Hotel Review Summarization

What travelers say

  • Cruise ship(14)
  • Dive shop(11)
  • Very good(6)
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Beach (67)
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One-Bedroom Suite (63)
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The Hotel (53)
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Three-Bedroom Suite (98)

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View from room (2)
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Dining (5)
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Other (17)
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