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El Cid La Ceiba Beach Hotel

3.5 of 5 Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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El Cid La Ceiba Beach Hotel
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979 reviews from our community

Traveler rating
    500
    267
    116
    53
    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marquette, Michigan
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent the day here while on a cruise. It is well worth the $. We enjoyed a massage on the beach an otherwise relaxed. Very good service and the location us great. Only drawback is they have a very small beach for swimming. With a pool and hot tub, who needs the ocean?

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear ARW4785: Thank you very much for your nice review it is great to read that you had an enjoyable time at our property we hope to have you as a guest in a near future so you can enjoy more of our facilities and services. Thanks again and see you son. Sincerely Andrés Maillard. More 

Kansas
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was a day trip on a cruise. We walked from port, it is easy to find, you can see it from the ship. There were a lot of crew members there because they have free wifi. Get there early in order to get a palapa. Lunch was buffet style in the restaurant overlooking the water. Drinks were good and... More 

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear sewit: On Behalf of El Cid La Ceiba hotel we want to thank you for taking the time to post this review it is very pleasent to read that you had a great and relaxing time at our hotel, hopefully you can give us the opportunity to host you as a Guest so you can enjoy all the services... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at El CID for 4 nights. We absolutely loved it! The staff was amazing especially Eliezar, Roberto, William, and Miguel. The rooms were spacious and clean. The beach was beautiful although it did face the cruise ships. The water was crystal clear and provided a great place for snorkeling. Colorful fish in abundance steps away from the beach.... More 

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear whenisthenextone: We want to thank you for your review and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience, that is our main goal. i am so proud to read that you had a magnific time with us i will extend your words to all... More 

Anaheim Hills, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We are El Cid members and have enjoyed our stays. We have been in both the tower and the lower building rooms. Tower has the best views but I enjoy the convenience and access of the lower rooms. While the resort is older and a bit dated it has tremendous charm and the staff and very friendly and helpful. The... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Don m: Thank you very much for this review, for me in particular it is greatful to read that you had a great time at the hotel and that our staff make you feel like home, i will extend your words to all the staff to make sure that they keep doing a great job. Thank you and we... More 

San Diego, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My review is a positive one just a few things to consider. The hotel is located just North of the Cruise ship docking port. This stops a good view of the beautiful sunsets so make sure if this is important to get a room on the tower side of the hotel. Our room was on the tower side but on... More 

Was this review helpful? Yes 3
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Biggkids1: We are extremely pleased with your kind comments of your recent stay at El Cid La Ceiba Hotel. it is a proud for me to read that we are part of your smile and you had a happy and fun vacations. Thank you for the amazing comments of everything, staff, services, facilities and the recommendation for our hotel.... More 

Newport Beach, California
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Upon arriving we were greeted by probably the MOST unfriendly, least hospitable, overall mean lady I have ever seen at a resort that customers pay top dollar for. I dont "print" out all my emails, rather I bring them on my smarthome/Ipad which this trip was no different. This lady said I had to show her a print out of... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Joe K: On behalf of el cid la ceiba hotel I would like to thank you for your time taking to write your review. your feedback is very important to improve all our services and do all the adjustments required, because our goal is to make pleasantyour stay. Please apologize for all the inconveniences. Hoping to have a new... More 

Englewood, Colorado
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you want a beach,do not come to Cozumel. Very rocky and El Cid has a small area I do not consider a beach area. You have to walk down stairs to get to the water,which they are very rocky and slick.Snorkeling was good! Cruise ships come everyday except Sunday. They did not bother us to much as we met... More 

Was this review helpful? Yes 1
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba hotel I would like to thank you for your time taking to write your review. your feedback is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for all the inconveniences. Hoping to have a new... More 

La Grande, Oregon
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We are El Cid members and had not been here in about 7 years. We stayed in the older part in a one bedroom, and for two, very spacoius. Always took a long time to get hot water and the room always seemed damp and musty. Air conditioning blew right on us in bed all night and was ratteling, even... More 

Was this review helpful? Yes
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Cid Members: Thank you for taking the time to write this review we appreciate honest feedback; we see it as a way of opportunity to better our service. I am saddened to hear that your staying didn’t turn out to be as great as you was expecting and please apologize for all these and I will inmediately going to... More 

Manhattan
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a New Year in Cozumel vacation ... stayed at El Cid La Cieba. Very nice hotel, albeit a little "dated" ... rooms in the small tower need a little upgrading ... especially the beds (very, very hard) and a full length mirror must be added to the room ... only a mirror in the bathroom. The staff... More 

Was this review helpful? Yes 1
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba hotel I would like to thank you for your honest review and for your kind suggestions you bringing into my attention, all these help us to improve our services. I will share your nice comments about our staff mentioned. Hoping to welcome again on this your home away of home. Cordially... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We have been to El Cid Cozumel several times and we have been to other many parts of Mexico as well but I must say Cozumel is my very favorite. It's a great place for all ages. The accommodations are great. We have stayed in the hotel side and other side of the property. I love the staff. When ever... More 

Was this review helpful? Yes
Andresmaillard, Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest, Thank you for have been writing and have been sharing your comments. I am very pleased to read your appraisal of our team services and facilities. I certainly know my colleagues will be equally pleased to know their efforts are making a memorable stay for you. Also your feedback help us to provide better services for our guests.... More 

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Hotel Style:
#4 Top resorts Hotel in Cozumel
#9 On the Beach Hotel in Cozumel

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