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El Cid La Ceiba Beach Hotel

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Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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El Cid La Ceiba Beach Hotel
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1,054 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Again, Excellent concierge treatment from the moment we exited the Airport. Eddy met us with a huge smile and arranged our transportation to El Cid. At El Cid Edgar swept us up, got us drinks, check us in and off we went. The entire staff, Rocio at the front desk, everyone in La Chopa, Juan Carlos and Luis at Babieca... More 

Was this review helpful? Yes
Grants Pass, Oregon
Top Contributor
57 reviews 57 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at La Ceiba many times over the years -- for family vacations, dive trips, all girl trips, and a romantic trip for two. I have stayed in the original rustic rooms and in the high rise newer section. I much prefer a ground level room looking toward the sea. I love snorkeling and diving off La Ceiba... More 

Was this review helpful? Yes 1
Merida, Mexico
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We Just came back from 1 week at EL Cid La Ceiba and here is our experience: Excellent Service and location,nice pool area. Everyone was very friendly and helpful we will be back next summer. The best rooms are in the tower section the view was AMAZING!!!!!

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1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We just got back from our stay at El Cid La Ceiba in June 2015. Initially we were excited about the resort as it seemed nice and clean but we were quickly disappointed. We bought the all-inclusive option but it was not exactly what we expected. Like others have said, its more just a hotel not a resort. You have... More 

Was this review helpful? Yes 8
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear tking316: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your opinion is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for this inconveniences., we are working in some... More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It was not bad but it didn't really feel like a resort. Good: The room was big enough and we liked that it had a large mini fridge and our view room balcony was nice--overlooking the sea (though view was blocked when huge cruise ships came in each day). When the room was cleaned, the towels were shaped into different... More 

Was this review helpful? Yes 6
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear nicolinahawaii: On behalf of El Cid La Ceiba Hotel I would like to thank you for your time you took to write your review. Your feedback is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for this inconveniences., we are working in some... More 

Portland, Oregon
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was nice, very clean.Good shower and bathroom.I stayed on the Murphybed and it was pretty comfortable.The music in the afternoon was a little loud,but the snorkeling was Great!Right in front!

Was this review helpful? Yes 3
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: First of all I would like to thank you for sharing your valued comments on tripadvisor . It is very happy to read that you had a pleasant week at our property and that you enjoyed our facilities and our resort Hoping to welcome you back again very soon here at your home away from home. Cordially Andres... More 

Dubrovnik, Croatia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Amazing please for relaxing after a hard day at work! Nice pool, whirlpool at the bar counter and entrance at the ocean! Good mexican food and good tequilas!!! Will recommend to families, friends and who ever wants to enjoy and relax from the normal life

Was this review helpful? Yes 2
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: We appreciate your comments and thank you for selecting El Cid La Ceiba Hotel. We are pleased that you had a relaxed holiday with us Thank you also for your compliments about our good food and drinks and thank you for recommend our resort. We hope to serve you again in a near future and thank you again... More 

Spokane, Washington
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Excellent service. We were treated like royalty by the entire staff. Vicki and Mike are our favorite, each made us feel so welcome. The snorkel area is amazing as well. There are many great restaurants within walking distance. We plan to return every year!

Was this review helpful? Yes 2
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of hotel El Cid la Ceiba Staff I want to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. We are so proud to hear that you had an amazing time with us I will... More 

Freeport, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Waling distance to many hotels and shopping - from high end tho flea market. Don't miss the opportunity to walk into the cruise port's shopping area - just show an ID. You won't be able to show duty free, however. Accommodations were comfortable. Internet is sporadic. Except for breakfast ( great buffet), food was just adequate. Hector registered us when... More 

Was this review helpful? Yes 1
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba hotel I would like to thank you for sharing your comments about your staying. We are so glad to read that you spent a relaxed holiday with us and that our staff was attentive to your wishes and needs. It will be a pleasure to serve you again in another opportunity... More 

New Haven, Connecticut
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Staff was great, rooms were clean but a little dated. The beach was nice, snorkeling was good right off the beach. The water was beautiful! Food was good & our kids loved the pool. It was a great vacation for our family. I would definitely go back!

Was this review helpful? Yes 1
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba hotel I would like to thank you for your kind comments and thank you for preferring our Resort. We are pleased that your kids and you had a relaxed holiday with us and enjoyed our services and facilities. your review encourages us to never forget our guests needs and comfort. we... More 

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