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El Cid La Ceiba Beach Hotel

3.5 of 5 Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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Certificate of Excellence 2014
El Cid La Ceiba Beach Hotel
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El Cid La Ceiba Beach Hotel
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990 reviews from our community

Traveler rating
    501
    272
    119
    55
    43
See reviews for
232
446
27
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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Nine Mile Falls, Washington
Top Contributor
90 reviews 90 reviews
8 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars NEW

El Cid La Ceiba beach falls far short of any expectation of the El Cid Family of resorts! We knew that this property was older and smaller than we are used to but thought that we should try it since it is in the El Cid Family. We did not realize that the all-inclusive wrist band would mark us as... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: Thank you for your review and for making us part of you recent vacations. I really appreciated your comments as without these we cannot improve our service. As a team we are working very hard to improve the quality of this hotel. I really appreciate you for taking the time to make us aware of your experience during... More 

Belleville, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Our party consisted of 7, 5 adults with two teenagers. We had three one-bedroom units side by side, with two adjoining. It was perfect. We had more than enough space and the kitchen facilities were all we needed. We thoroughly enjoyed the balconies off every room, and even on the 2nd floor we had a great view. Room service and... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Lisa_and_Dale: First at all I would like to thank you for sharing your valued comments on tripadvisor . It is very happy to read that you had a pleasant week at our property and that you enjoyed our facilities and food quality. Hoping to welcome you back again very soon here at your home away from home. Cordially Andres... More 

Memphis, Tennessee
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

I have day tripped at this hotel three or four times now. Love spending the day laying out by their pool, eating tasty nachos and snorkeling in the clear blue water. Its a great location for cruisers, you can walk from the port and be snorkeling within 30 minutes. The outdoor area has shower and a full bathroom for guests... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear MissKatieDi: Thank you very much for your nice review it is great to read that you had an enjoyable time at our property we hope to have you as a guest in a near future so you can enjoy more of our facilities and services. Thanks again and see you son. Sincerely Andrés Maillard More 

Phoenix, Arizona
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

We met friends here 5 yrs ago and thought it was an Ok place just needs a little updating, after reading reviews that they had updated their rooms we booked there again last month Feb 2015, it still is in need of updating, they had the same bedspreads, pictures, etc. as before and the lighting is still old and very... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear dchick_2012_12: On behalf of el cid la ceiba hotel I would like to thank you for your time taking to write your review. Your feedback is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for all the inconveniences. Hoping to have a new... More 

Dallas, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here originally because we wanted an all inclusive that was reasonably priced. I don't think we could've picked a better place. The staff and service was above and beyond! Many of the guest come here every year and are like family. The waiters knew our names and would smile and rush over to help us after only the second... More 

Was this review helpful? Yes 5
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Traveler12582:: First at all I would like to thank you for sharing your valued comments on tripadvisor . It is very happy to read that you and your fiance enjoyed a pleasant week at our property and that you enjoyed our facilities and food quality. Hoping to welcome you back again very soon here at your home away from... More 

Highland, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The El Cid Ceiba is nice hotel, a little dated, but clean and comfortable. The port for all the cruise ships is directly in front of this hotel, so if you like looking at cruise ships all day, you’ll love them. Requested a room on the ground floor and received a room right out front, and our small patio area... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Markie,Mark262: On behalf of el cid la ceiba hotel I would like to thank you for taking the time to write this review. your feedback is very important to improve all our services and do all the adjustments required, because our goal is to make pleasant your stay. i will extend your words to Eliezer Roberto and William and the... More 

Saskatoon, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been reading through some of the reviews and wanted to make a couple of comments. First, people complaining about the rooms being musty and damp. Do you know what the dew point is? It's the temperature at which water leaves the air and condenses. In Cozumel the dew point varies from 18 C to 26 C. If you... More 

Was this review helpful? Yes 4
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of el cid la ceiba staff, I would like to thank you for sharing this marvelous review and it is so great to read that you had a wonderful time at our property. Hoping to welcome you back soon. Cordially Andres Maillard General Manager More 

Atlanta, Georgia
Contributor
14 reviews 14 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice staff. Breakfast buffet was delicious, especially the chorizo sausage in the eggs. I especially liked the watermelon juice. Hot tub right up to the bar. The staff were all dressed in white and almost ran and they were serving me.

Was this review helpful? Yes 3
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Rob A: Thank you so much for your comments and for taking the time to post this amazing review I will make sure everybody knows here that you are pleased with our services. Again thank you and see you soon. Cordially Andres Maillard More 

Papillion
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Went to El Cid 1/21/15 for 6 days for the second time. Not as good as first. They had a wedding on Friday took up a third of the beach help seemed to cater to wedding more than guests. Had a wedding on Saturday took up the main restaurant had meals in small conference room. Hot tub was broke and... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Google Traductor Dear Guest: On behalf of el cid la ceiba hotel I would like to thank you for your time taking to write your review. your feedback is extremely important to improve all our services and do all the adjustments required, because our only goal is to make pleasant staying. Please apologize for all the inconveniences. Hoping to have... More 

Bettendorf, Iowa, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just returned from a week long trip to El Cid - the primary purpose of which was to scuba dive. First off, the many positives: the property was kept very clean and was well maintained. The staff were all very friendly and helpful. The food was wonderful - much better than Casa del Mar or Fiesta Americana, for example.... More 

Was this review helpful? Yes 2
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Andrea F: Thank you for sharing this review, we are working in some of the details you mentioned and hopefully we will finish with those topics. Thanks for the recognition to our staff that is the heart of this hotel and they work hard and nice for all our guest. Cordially Andres Maillard General Manager More 

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Hotel Style:
#6 Top resorts Hotel in Cozumel
#11 On the Beach Hotel in Cozumel

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