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El Cid La Ceiba Beach Hotel

3.5 of 5 Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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Certificate of Excellence 2014
El Cid La Ceiba Beach Hotel
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El Cid La Ceiba Beach Hotel
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960 reviews from our community

Traveler rating
    492
    262
    115
    50
    41
See reviews for
228
431
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9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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  • Any
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  • All months
    (960)
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    (297)
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Toronto, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

This is the first time we stayed at the El Cid La Ceiba and we were very happy with our choice. Maria and Alex at the front desk were very helpful and friendly. The food and the way it was presented was some of the best we've had on vacation. The staff in the restaurant Eliezer (Owl), Paul and all... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Montreal
1 review
3 of 5 stars Reviewed 4 days ago NEW

My stay was a bit ruined by the loud music (techno music with a lot of "boom boom"). That music can be heard from the pool, the lobby, the dining room and the beach, so from more or less everywhere. I spent my days on the little beach below the tower in order to avoid that music and in order... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Diane801: On behalf of El Cid la Ceiba, we want to say how much we appreciate your comments. We assure you we will take inmediate action to this loud music incident since our guests' satisfaction and comfort are our top priorities. We hope you come again soon and let us pamper you as you deserve. Kind Regards, Andres Maillard... More 

New York City, New York
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I worked on cruise ships for 15 years so I know this place quite well. It's a lovely place. It's not over done but has everything you need. I always enjoyed snorkeling out to the plane wreck. It was in a film. I forget which one. But it's a nice swim out to it and back. I didn't stay this... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: We are so happy and proud to receive this letter from you. Words like yours makes us enormously proud to work here, because nothing gives us greater joy than see that we were able to contribute in our small way to create happy memories for you. Every one of us at El Cid hopes to see you again... More 

Southampton, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Staff was very attentive and friendly and property is kept immaculate. The location is walking distance to downtown. (20 min walk or an $8 US dollar cab ride). Our studio room was on the ground floor was clean and neat, but smelled a little musty. I understand some moisture can be normal that close to the ocean. Once the fan... More 

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Diver4ever97: We really appreciate every single word you have wrote on this review. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. Thank you again for sharing this experience and hopefully, we can have you back very soon for another great experience with us. i am taking notes and searching for... More 

Mexico City, Mexico
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

the administrative personnel of that property does not know the name "respect to the customer". My family and I took an snorkel tour but had our grand ma with us (85 years old) Once the tour was almost over, she started to feel a little dizzy, so we ask the people of the tour if there was a possibility we... More 

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Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear madry128: On Behalf of El Cid La Ceiba Hotel I want to tell you that we feel very sorry about that incident that you experienced during your snorkeling tour, i will love to have more feed back from you about this incident, we have a fee for the use of our pier for external clients but the tour guide... More 

Houston, Texas, United States
1 review
5 of 5 stars Reviewed 1 week ago

I used to live in Cozumel been going to Cozumel for 30 years stayed at almost every hotel on the Island El CID is probably the best over al,l food, price, location and service all excellent rooms are wonderful cleaning staff very good. Can't beat it for the price not cheap not expensiive but a good value. I stay there... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear John B: First of all I would like to thank you for taking the time to write your comment on TripAdvisor. It really was delightful to read your comment, about everything you love of the hotel. .I really appreciate your feedback and your preference for choosing us. We will be waiting for your next trip. I wish you a... More 

Top Contributor
50 reviews 50 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently spent a week here over Thanksgiving break. The hotel is a little older, but the location is great, the view is great (if you like watching cruise ships) and we found the staff to be friendly and helpful. They have a small dive shop and an area to snorkel, which was great for the kids. The sunning area... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Guest: On behalf of El Cid La Ceiba hotel I would like to thank you for your review about our service and staff. We really appreciate every single words you share with trip advisor and we look forward to welcome you back on this your specially home away of home for another terrific staying and of course to show... More 

Gainesville, Virginia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a king size one bedroom suite. The living room had a queen size bed that you pull out of the wall. The pull out bed was a real queen size bed. The hotel was very good. it was spacious, excellent shower and all the amenities in the kitchen. I gave El CID a 5 out of 5 due... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear stephenfrench07: I would like to thank you for taking your time and post your comments on Trip Advisor; believe me your feedback is really appreciated and helpful. It is great to know that you had a nice experience with us, we will be waiting for you and please if you have any further requests on your next visit feel... More 

alberta
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place to stay. It's smaller, but still really nice . Not much of a beach area. I loved watching the big cruise ships pulling into the dock. The food was good and the service was excellent. Wifi in the lobby only. We are an owner at El Cid so I didn't feel hassled about a time share update. Great... More 

Was this review helpful? Yes
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear lakemmere: On Behalf of el Cid La Ceiba Beach Hotel we want to thank you for choosing us te expend your last vacation, it is great to read that we full fit your expectatives and that you will rercomend us. we are looking forward to host you again i a near future. Cordially Andres Maillard. More 

Houston, Tx
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I went here for our 27th Wedding Anniversary. This was our 3rd visit. We have stayed at Palace and Park Royal in Cozumel. EL CID is an AWESOME place with EXCELLENT employees. The front desk personal - Maria and the gentleman when we checked in on Dec 14 were marvelous. The bar staff and restaurant employees and... More 

Was this review helpful? Yes 1
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review

Dear Eloi20: On behalf of hotel El Cid la Ceiba Staff I want to thank you for your kind comments and for your preference. Thank you also for recognize the efforts that our staff makes to provide to all our guests a memorable experience. We are so proud to hear that you and your family had a magnific time with... More 

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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel
Hotel Style:
#3 Top resorts Hotel in Cozumel
#7 On the Beach Hotel in Cozumel

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