Stayed here last February, no complaints , hotel was great, food very satisfying, snorkeling in front of the hotel a daily treat ! When we arrived we had to wait for our room to be ready no problem went and changed , and they found us shortly after advising our rooms were ready. It wasnt until our last day that... More

Although the beds are "Mayan Mattresses," meaning they are hard as a rock, we love staying here. We have returned many times. The size is perfect-not too large. It is easy to get from your room to the beach and restaurants and back. The food is fresh, delicious and plentiful. There is great snorkeling off the beach lagoon. The pier... More

...because I feel like giving one star is a stretch. All inclusive? Seriously? In the room, which had two double beds instead of the king we requested, there was no mini bar, coffee pot, iron, hair dryer, conditioner, lotion, hot water or room service. Basically, you're over paying for a bed, a tv, and two bottles of water (if you... More

First let me say that this is long overdue. My wife and I stayed here for our 10th anniversary. Upon arrival we were told that the room we booked was no longer available and we would be “upgraded” to another room. The change was not bad but I have to say I’m tired of booking a certain room only to... More

We had a very relaxing trip - a perfect respite from the real world! Great staff, very clean, and excellent views. More

Park Royal hotel in Cozumel Mexico is beautiful! Had a great area for swimming and snorkeling. Food was pretty good, they have two restaurants that you have to make reservations to go to and a buffet that had a pretty good selection of food. The Italian restaurant was great! The food selection and service was great. The Mexican restaurant was... More

My family and I travelled to the Park Royal in Cozumel in December of 2011. The hotel was nice and clean, the food from the buffet was good, the resort is very small so it is very easy to get around. The beach area is small, but has some good snorkeling. The big problem we encountered was the one day... More

We stayed for a week over Christmas and were pleased with the hotel, the service (esp at the Cruceras bar - Luis) and the beautiful island itself. Yes, the beds are a bit hard, and being 'foodies,' we would have liked to have seen more selection/quality as we have seen at other AIs, but overall there was no room for... More

Park Royal has "Tour Advisor" kiosks (time share presentation parading as tourist info booths) all over Cozumel offering deep discounts on tours/attractions as well as day passes to the already crowded very small beach at it's resort. Jorge offered us $50 day passes for only $10 each "that includes breakfast, lunch and dinner, gym, spa, pool, beach" AND a Mexican... More