We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Park Royal Cozumel

Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Park Royal Cozumel
Professional photos View all
Browse nearby
Park Royal Cozumel
Write a Review

2,342 reviews from our community

Traveler rating
    863
    888
    345
    137
    109
See reviews for
638
1,031
43
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (582)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2342)
  • Mar-May only
    (854)
  • Jun-Aug only
    (521)
  • Sep-Nov only
    (311)
  • Dec-Feb only
    (656)
All months
Little River, South Carolina, United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is a great all inclusive. It is very tropical and very clean. The property is very well kept up and the food, service, staff and bars are excellent, It has plenty of water related activities and the pools, bars and ocean are spectacular. The nightly entertainment is very good. I am staying here again next year. Well worth the... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
1 review
3 of 5 stars Reviewed 2 days ago NEW

It was okay. Not the best I've ever been at, not the worst. The food was horrible. There wasn't one good thing to say about that. The buffet was your only choice for dinner unless you wanted to wait in line to TRY to get a table at one of the two restaurants on site (either italian or mexican food).... More 

Was this review helpful? Yes
Lafayette, Indiana
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

We arrived, had to wait an hour for our room. Three couples and we weren't roomed near e100ach other. We booked in Dec, vacationed in May. Staff was very friendly and curtious. Facilities were very nice. Food in the La Veranda was not as good as other all inclusive resorts we have visited. We actually went downtown to have a... More 

Was this review helpful? Yes
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My fiancée and I had an absolute blast over the week we spent here! A very special thanks goes out to Adrian (entertainment) he really made this vacation extra special! He went above and beyond the normal expected duties of an employee! I will come back to this resort and mainly to see him! Thanks again Adrian!

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for sharing your comments with us. To Park Royal Cozumel is a priority that our guests feel at home, we're glad to know that our staff and especially Adrian, has helped to achieve exceeding your expectations. Please for your next visit, remember, this is your home !! Cordially, More 

Houston, Texas
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The grounds are beautiful and well-maintained. The beach is tiny. 2 oceanfront infinity pools and 2 oceanfront jetted tubs (not HOT). Pool bar hours at the beach cater to cruise ship passengers, not hotel guests (10AM-6PM). There is no sense of urgency here. Restaurants/bars do not open on time. The food is okay. Hated having to make reservations for the... More 

Was this review helpful? Yes 6
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you for sharing with us about your recent stay at Park Royal Cozumel. Please excuse if to know about our Club Vacional, it was not nice to you, our intention is just to share this concept. Of course, thank you for your suggestions, help us to improve; we hope to have another opportunity to serve you and... More 

Berkeley Heights, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

resort staff were friendly and hospitable as soon as we arrived. it's a great resort for families as they have activities throughout the day although activities did not always start on time. kids club had separate activities for the kids. Francisco, Cesar and Adrian were friendly and good with kids. Jorge (one of the waiting staff) at the buffet restaurant... More 

Was this review helpful? Yes 2
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for your kind comments. In Park Royal Cozumel, meet the suggestions of our guests is very important, because it helps us to improve. We were glad to know that your recent stay with us was great; our main objective is to achieve unique experiences. Thanks for sharing with us that your family and you... More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been to Cozumel twice and stayed at Park Royal both times. The price is great for what you get (unlimited food and drinks) and rooms are very clean. I was a little apprehensive about this past visit because I read recent reviews about the staff badgering about the time shares, but I was never asked a single question... More 

Was this review helpful? Yes 4
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Bronx, New York
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited Park Royal 5-6-2015-5-11-15. This was our first time in Mexico and we had a great time. This place is very relaxing. Drinks are great, the invention that the bartenders made whenever you requested something different tasted delicious. ALL the bartenders are great. We loved the entertainment at the hotel, they are so involved with the guest. My Husband... More 

Was this review helpful? Yes 4
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future More 

Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Right on the edge of town. This resort has something for everyone. There is a tunnel and bridge you can walk over or through to get to the beach. The hotel is just across the street from the beach. There are 2 really nice bars and vanishing pools that over look the ocean right on the water. Rooms were nice... More 

Was this review helpful? Yes 4
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Lenexa, Kansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our first time to stay in Cozumel and at the Park Royal. Our previous experiences have been Cancun. When we arrived at the Hotel to check in we opted to pay the $40 upgrade charge for a room because we already knew our current room was a garden view. We did not barter just stated up front we... More 

Was this review helpful? Yes 6
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for your kind comments and suggestions too. We are pleased that you have chosen to Park Royal Cozumel to be your host during your vacation. The person who greeted the front desk is Mildred, and indeed, our staff works hard every day so that our guets have the best experience. Each of its recommendations... More 

Hotel Review Summarization

What travelers say

  • Cruise ship(19)
  • Time share(17)
  • Very clean(12)
  • Beach area(10)
  • Snack bar(6)
  • Mexican restaurant(5)
  • Infinity pool(5)
  • HOT WATER(4)
  • Different theme(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,162 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2129)
Viewed
Pool/beach area (582)
Viewed
Hotel & grounds (497)
Viewed
Room/suite (199)
Viewed
Dining (103)
Viewed
View from room (176)
Viewed
Bathroom (30)
Viewed
Family/play areas (7)
Viewed
Business center/function rooms (2)
Viewed
1:18
Videos (2)
Viewed
Other (531)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (5)
Viewed
Dining (2)
Viewed
Other (23)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities