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All 56 Cozumel hotels

Park Royal Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
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Ranked #19 of 56 hotels in Cozumel
A recent review
4 of 5 stars reviewed 5 days ago
Dawn C League City, Texas
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1,907 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (422)
Date | Rating
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English first
League City, Texas
1 review
4 of 5 stars Reviewed 5 days ago NEW

The Park Royal in Cozumel was very nice. It was clean. It has nice pools. I thought it would have a dancing place. Coffee pots in the room would be good. The employees are very nice. Aldo was especially helpful as it was my first time to Cozumel. He went over and beyond to help. I would go back :)

Was this review helpful? Yes 1
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for reviewing Park Royal Cozumel. We appreciate all of our guests' feedback and are happy to hear that you had a great time. Comments from our clients are very important for us and we truly appreciate yours that makes us improve our services in benefit of our clients. We´ll be glad to have the opportunity to... More

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

The resort was beautiful! Staff was excellent and friendly. Location was superb! Snorkeling off the beach was beautiful, and it was easy to get to town! I will definitely be staying at the park royal again!

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PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We are happy to read about your visit at Park Royal Cozumel. We are also pleased to know you had a great time staying with us. Come back soon and we'll be happy to welcome you again! Cordially More

2 reviews
3 of 5 stars Reviewed 5 days ago NEW

I realize how spoiled I was now, down at the Reef Regency. (Area of Sabor and Aura). This hotel is close to town. Therefore you here cars on the road, beepers of those backing up. The bathrooms and dressing area are very small. No kitchenette, no coffee pot, no refrigerator. My veiw was of The El Cid hotel and a... More

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PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your experience at Park Royal Cozumel on TripAdvisor. Thank you for the comments about the Mexican and Italian restaurants, however, we would like to extend an apology for any inconveniences you experienced as well. Cordially More

Cozumel
1 review
4 of 5 stars Reviewed 6 days ago NEW

This is a very good hotel, good situated, very good food and services. However, for those who love the beach, you only have pools and a very small beach between its. It is not that fun as I hoped, there has not a pub, neither a dancing place.

Review collected in partnership with Galahotels.com

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PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your comments regarding your most recent stay at Park Royal Cozumel. We are glad to hear that the location, food and services were great for you, however, we would like to extend an apology if we didn't met all your expectations. Comments from our clients are very important for us and we truly appreciate... More

Alexandria, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The hotel is really nice, the employes always there to help and really nice atmosphere. Luis was our bartender at the ship swimming pool., Aldo help us w/ advise about driving around the isla (cozumel). Omar and Eduardo at the Restaurant Buffet really attend. Everybody are so friendly. Beds were kind of hard. But overall everything was ok. Definitely we... More

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PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We are glad to know you have enjoyed your stay at Park Royal Cozumel. We love taking care of our clients and it makes us proud that our staff made you feel welcome and assisted you during your stay. We'll be sure to let Eduardo, Omar and Aldo know how appreciate you have been of his services, we... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

So... this was our first 'All inclusive' experience and I'd say it's probably our last...(or second last, we did one in Cancun too). The buffet restuarant for breakfast and lunch were not great at all - think large cafeteria with tasteless food. The restaurants for dinner were slightly better. Rooms were fine, but the vibe at the place was not... More

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PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We greatly appreciate you sharing your feedback with us regarding your previous stay at Park Royal Cozumel. We are sorry if our food and our facilities did not live up to your expectations, but take feedback such as yours helpful. This allows us to understand the needs of our guests in depth. We will pass along this information... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Pleasantly surprised by this hotel. My wife and I escaped during our 4th of July vacation and had a great time in Cozumel and at Park Royal. The only negatives to this hotel was the limited rooms with a single bed ( putting us on ground floor with very non sound proof doors) and not having free wifi. We read... More

Was this review helpful? Yes 1
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We're so happy to learn you and your wife had a great trip with us at Park Royal Cozumel. Thank you for all of the compliments of our food and staff, however, we would like to extend an apology for any inconveniences you experienced as well. We are looking forward to welcoming you back again next year! Cordially, More

roselle
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I must say this hotel was very nice. The buffet restaurant was ok; as we as the Mexican. The room size were great for me. The grounds well maintained and I must say I was expecting mosquito bites based on how the place is set up but none (thank god :)). As far as service went the staff is great... More

Was this review helpful? Yes
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing this review of your experience at Park Royal Cozumel. It's wonderful hearing from our guests regarding their stay and how useful they find our location and accommodations. We are glad that our staff could assist you with your needs during your vacation as well. We look forward to receiving you again in the future!... More

Lake Charles, Louisiana
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every thing was like I expected from check in to check out. I have stayed at many places in Cozumel and this one way above Average . Arrived at 12;15 was in the room and on the beach by 1.Beach area and pools had great views and snorkeling area. Food is typical of any all inclusive in Mexico. Great location... More

Was this review helpful? Yes 3
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing review of your experience at Park Royal Cozumel. We appreciate all of our guests' feedback and are happy to hear that you had a great time. We´ll be glad to have the opportunity to welcome you again in the future. Cordially, More

Bristol, Connecticut
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This seemed like a great choice for our first visit to Cozumel and we weren't disappointed. We knew going in that it wouldn't be a massive mainland resort as there are only three restaurants. They were all quite good. The bars were great and the bartenders (especially Jose) were super. Everyone was very nice and pleasant. The infinity pools at... More

Was this review helpful? Yes 1
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing review of your experience at Park Royal Cozumel and the island. It's wonderful hearing from our guests regarding their stay and how useful they find our location and accommodations. We are glad that our staff could assist you with all your needs during your vacation as well. We hope that you will choose to... More

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Hotel Summarization (Beta)

What travelers say

  • Cruise ship(52)
  • Time share(37)
  • Very clean(25)
  • Beach area(22)
  • Mexican restaurant(16)
  • HOT WATER(16)
  • Snack bar(15)
  • Infinity pool(10)
  • Different theme(7)
  • Ocean views(5)

Additional Information about Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cozumel 3.5*
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#5 Top resorts Hotel in Cozumel #11 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Among the many amenities available at Park Royal Cozumel are several swimming pools, a first-rate fitness center, relaxing spa, and open-air theatre for evening entertainment under the beautiful night sky of Cozumel, Mexico. At the center of our Cozumel resort is the main pool, our beach pool is next to the ocean, and two infinity pools complete the offering. Our poolside bars will keep you cool and refreshed as you swim, play and relax by the crystal clear water of Cozumel. Two Jacuzzis provide beautiful ocean views right on the beach. Our sparkling Caribbean ocean invites you to snorkel. Our on-site dive shop can outfit you for a more adventurous ocean activity. A volleyball area is available to play and have fun with your family and friends while enjoying a magnificent ocean view of the coast of Cozumel, Mexico. ... more   less 
Number of rooms
348

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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