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Park Royal Cozumel

Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
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Park Royal Cozumel
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2,413 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (597)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2413)
  • Mar-May only
    (874)
  • Jun-Aug only
    (572)
  • Sep-Nov only
    (311)
  • Dec-Feb only
    (656)
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Manchester, Kentucky
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I stayed a week here and I will definitely be back! The staff is very helpful, courteous and kind. I love lying by the ocean on the best beach property in czm ! The grounds are immaculate, the food is good and the free shows are fun! I can't wait to return next June. Oh and you will be diving... More 

Was this review helpful? Yes
Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just got back from our third stay at the PR. Overall it was a wonderful week. Only bothered by the time share people the first day. We said no thanks and were never bothered again. Food: Very good although in the past I never had to hunt for anything to eat but this year, I had several dinners and a... More 

Was this review helpful? Yes
Venice, Italy
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very nice All-inclusive hotel definitely a 5 stars. Front desk staff absolutely professionals and helpfull,all english speakers,after been blown away by their welcome we proceed to our room just to be speachless OMG!what a room ! 2 queen beds very comfortable,flat TV with lots of English channels, bathroom are mármol all around, (ladies blow dryer in the house ) and... More 

Was this review helpful? Yes
montreal
Level Contributor
63 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed yesterday NEW

We are Canadians who have lived in Cancun for 5 years. We have been to several all-inclusives in the area. Unfortunately, we were very disappointed in this one. Pros: great room, extra clean, super a.c. (Which is VERY appreciated!) great shower, good pressure, hot water. Bed, firm but comfortable. Some places are so hard that you feel like you're lying... More 

Was this review helpful? Yes 2
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

I would like to thank you for taking time out of your day to write a review; I can assure you that all of our guests' comments and suggestions are taken into consideration since we are always looking for ways to improve and provide the best possible service. I will be looking into the issues you mentioned so we can... More 

Oklahoma City, OK
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We just returned from Park Royal Cozumel so I want to give a review while it is fresh on my mind. First of all, I have taken enough trips and read enough reviews to know that there are those out there that are simply miserable people that will never be happy. If you are new to Trip Advisor, please keep... More 

Was this review helpful? Yes 3
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future More 

Corvallis, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I went to this resort as a guest of a member and was to spend my days and nights babysitting my 1 year old granddaughter so her parents could play with friends. The food was fantastic - so fresh and a huge variety. Each and every staff member was a delight - friendly, helpful and efficient. After the second night... More 

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for each of your comments and suggestions, help us to improve. We are glad that you and your family had an excellent experience with us at Park Royal Cozumel. Please let us on your next visit to the Mexican Caribbean, serve you again. Cordially, More 

San Diego, California
4 of 5 stars Reviewed 4 days ago NEW

I've stayed at the Park Royal on 3 separate occasions when in Cozumel and wouldn't stay anywhere else. The staff is second to none, and it's pretty much everything you would expect from an all-inclusive. The hotel always smelled clean and looked even cleaner. The housekeeping services are excellent at this hotel, and they always restock the room with bottled... More 

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for your time to share your recent stay at Park Royal Cozumel. We are honored with the trust to us, our services and facilities. We appreciate your generous comments, and of course we are ready to receive and earrings again on your next visit to Cozumel. Cordially, More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

I recently stayed here and Samuel the customer service rep at the front desk was incredible rude, very un empathetic and generally spoke with myself and our friends like garbage. He behaved as if he didn't value any guest loyalty and that he didn't care when we had a small personal dispute. The food wasn't great and the drinks were... More 

Was this review helpful? Yes 4
Cobb CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My wife and I have been to Park Royal 10 times now and every time it just gets better. We traveled with our entire family which was 10 adults and 6 children (18 mo to 9 years old) the resort was full, but you never would know it except the pools were fairly crowded. From the time we arrived and... More 

Was this review helpful? Yes 1
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: We are very happy to know that you and your family are part of our big family Park Royal. Thank you very much for each of your generous comments and for letting us serve you each time that you visit Cozumel. Please remember, that we are here to serve you and to welcome you with a smile and... More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall a great visit! The staff very professional. We were part of a party of ten. The lobby experience was good. They put us on the 9th floor with a spectacular view. You have to be on the 6th or above for any sort of ocean view. The bed was very firm to say the least. Our studio room had... More 

Was this review helpful? Yes 2
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: We appreciate your visit to Park Royal Cozumel. We are pleased that you chose us to be your host on your recent vacation with your family. Please pardon the inconvenience with our staff, it is rare to hear about that, however, we will be watching to make the necessary improvements. Overall, we are glad to know that your... More 

Hotel Review Summarization

What travelers say

  • Cruise ship(19)
  • Time share(17)
  • Very clean(12)
  • Beach area(10)
  • Snack bar(6)
  • Mexican restaurant(5)
  • Infinity pool(5)
  • HOT WATER(4)
  • Different theme(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,209 photos of this hotel

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Dining (103)
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Other (567)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Pool/beach area (5)
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Dining (2)
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