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Park Royal Cozumel

Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
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Park Royal Cozumel
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Park Royal Cozumel
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2,280 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wichita
Contributor
13 reviews 13 reviews
3 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

We just returned from spending 11 days at this beautiful resort. Reading some of the negative reviews make me have to stop and ask "Why did you choose Cozumel as a vacation destination?" We have stayed at several of the AI resorts on the island and this resort is outstanding for what it can offer. No - it is not... More 

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Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My husband and I have been going to the Park Royal Cozumel for years and we just love it. The staff really makes the whole vacation. I wish I could name everyone who we've encountered over the years but there's just too many. We got home yesterday from another great week. This time we brought along our 18 month old... More 

Was this review helpful? Yes 1
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for allowing again to Park Royal Cozumel, hosting the holidays with your family and thank you for your generous comments. We are glad to hear that our staff has pleased your service expectations and above all, that your stay with us was a unique experience. We look forward to your next visit to the... More 

Ottawa, Ontario, Canada
Contributor
18 reviews 18 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We took a last minute trip to Cozumel after the extremely cold Canadian Winter. The Park Royal was perfect and was a little paradise away from the snow. The staff was exceptional, the food was exceptional, the rooms were nice and we had an overall great time. We had read the reviews prior, so we knew about the smaller beach... More 

Was this review helpful? Yes 2
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thanks for letting us be your host for your family vacation time. At Park Royal Cozumel, we are pleased to cater for all our visitors and we are pleased that your experience with us has been: perfect, fantastic and great. Thank you very much also for each of your comments help us to know that we are on... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Made a last minute reservation and don't regret it.the hotel is great and the best part is the staff.they are polite and are eager to help you at any time.I d like to mention Clemente ,who helped is the first day and the bartenders in the pools are fast and great guys.food is Mexican related of course ,great ,if you... More 

Was this review helpful? Yes 2
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Customer: We appreciate your time to share about your experience amazing family vacation in Park Royal Cozumel. Your suggestions will also help us improve. Our constant goal is to create unique experiences for our visitors. Let us in the future please serve you again; remember, our staff is always with a smile to make your stay: fond memories. Cordially, More 

Vancouver Island, Canada
Senior Reviewer
6 reviews 6 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We loved this resort. It is very pretty, clean, spotless actually. The staff were super helpful and very friendly. Angel at the buffet got to know our group and anyone that came in late was brought straight to the table the rest of us were at. The staff can't do enough to make your stay enjoyable. The noël thing disappointing... More 

Was this review helpful? Yes 1
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Toronto, Canada
Top Contributor
127 reviews 127 reviews
28 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago

Pretty place. We had a one bedroom suite and it was excellent. Food was good, particularly the buffets. Close to town. You can cab in cheaply or walk. Either is fine. You'll walk by lots of shops etc, all the way into the middle of town. Hotel is not remote. It's in town sort of. Very picturesque. Monster cruise ships... More 

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PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Our location on the island is definitely a strength; just what you said, the proximity to downtown and other parts of the city: shops, restaurants ... Thank you for your comments and for sharing your excellent experience at Park Royal Cozumel. Please, we would like the opportunity to serve you again. Cordially, More 

Manchester, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

This was our 3rd trip to Park Royal, actually traveled with our friends this year. We had such a great stay, we are going back again, next year. Fantastic customer service. Warm, friendly staff. The grounds are maintained impeccably. The ocean warm and inviting. No, the beach is not what Cancun is, but one can not compare Cozumel and Cancun.... More 

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: We are very happy to read your comments and know that your friends and you had a great stay at Park Royal Cozumel. Indeed as you mention, Cozumel is a safe island, so our visitors can rest assured leave at any time. In your fourth trip to the Mexican Caribbean, we hope to serve you again !! Cordially, More 

Bedford, Ohio
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The property is kept very clean, the food is good and varied, but not extrordinary. The breads and pastries were outstanding. Activities were llimited. Location was close to town for shopping, but out of the noise. Small beach, but coral reefs right there to explore. Several nice pools. Visited March 24th - 30th Unfortunately it was very crowded while we... More 

Was this review helpful? Yes 1
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place exceeded my expectations for a 3 star hotel. The staff went well above and beyond to keep the place spotlessly clean. The rooms were nice. The beds are full mattresses, not queen, so be prepared. The food was what you would expect for a moderately priced all inclusive. The Mexican and Italian restaurants were very good. You need... More 

Was this review helpful? Yes 3
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Ajax, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived on Sunday Mar 29-April 5. My boyfriend and I stayed in room 1903. We upgraded to the higher floor and it was well worth it. We had a great view. Although, from our room you could not see the sunset. You may have more luck in the main building as we were in the second. Service was awesome... More 

Was this review helpful? Yes 2
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

I would like to thank you for taking time out of your day to write a review; I can assure you that all of our guests' comments and suggestions are taken into consideration since we are always looking for ways to improve and provide the best possible service. I will be looking into the issues you mentioned so we can... More 

Hotel Review Summarization

What travelers say

  • Cruise ship(19)
  • Time share(17)
  • Very clean(13)
  • Beach area(10)
  • Snack bar(6)
  • Infinity pool(6)
  • Mexican restaurant(6)
  • HOT WATER(4)
  • Different theme(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,133 photos of this hotel

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