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All 58 Cozumel hotels

Park Royal Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
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78%
Ranked #17 of 58 hotels in Cozumel
A recent review
5 of 5 stars reviewed yesterday
Thendz01 Gauteng, South Africa
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1,822 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
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English first
Gauteng, South Africa
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

I went to Cozumel with a few friends and spent a week at a Park Royal, and what an incredible week it was. Highlights: - The staff are incredibly friendly and gracelessly assisted us - The rooms are kept really clean, fresh towels and everyday as well as bottled water in the room - The food at the restaurant is... More

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Austin, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

I've stayed at the Park Royal several times and we are going again in October. The hotel is great, the service is great, everything is great except for one thing. They close the two swimming pools on the beach before sunset every day. Just when the sun is getting low and everyone is having a good time they close the... More

Was this review helpful? Yes
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We greatly appreciate you sharing your feedback with us regarding your previous stay at Park Royal Cozumel. We are sorry if some of our services did not live up to your expectations, but take feedback such as yours helpful. This allows us to understand the needs of our guests in depth. We will pass along this information to... More

Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed for 6 days with my husband. I enjoyed the friendly staff, daily activities, and the snorkeling on site. The food was good, nothing to fancy. The Italian restaurant on site was a plus. My cons for staying here were: -I've never been to a hotel where they charge you for - daily gym use (6.00 per person), daily... More

Was this review helpful? Yes 1
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for reviewing Park Royal Cozumel. We're glad to hear you had a good time while staying with us, however, we would like to extend an apology for any inconveniences you experienced as well. We´ll be glad to have the opportunity to welcome you again in the future! With kind regards, More

McAllen, Texas
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our group of 6 stayed at Park Royal for 4 days. It's very inexpensive and all inclusive. The food is delicious and the drinks are wonderful. There is daily entertainment: yoga, dance lessons, water volleyball and shows at night. The activity staff is so fun! We felt very safe at all times. The rooms are immaculately clean and do not... More

Was this review helpful? Yes 1
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We are delighted to know how much fun you had staying at Park Royal Cozumel. We're also glad that the entertainment staff were able to keep you and your party occupied throughout your stay with such great activities our resort has to offer. Come back soon and we'll be happy to welcome you again! With kind regards, More

Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A group of us bought an all-inclusive package through Living Social for a group trip, and for the price, it was a decent place to stay. The resort had everything we needed, so we didn't leave, except to go into town one night. The best thing about the resort was the pools, which were situated right by the ocean, which... More

Was this review helpful? Yes 3
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We greatly appreciate you sharing your feedback with us regarding your previous stay at Park Royal Cozumel. Thank you for all your comments of our accommodations, however, we would like to extend an apology for any inconveniences you experienced as well. We are looking forward to welcoming you back again next year! Sincerely, More

Jacksonville, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a great time at Park Royal! When we checked in we had a woman ask us if we were interested in information about a time share. We said "no" and she wished us a great vacation and if we had any questions we could ask her. We got there before we could check in our room. This was... More

Was this review helpful? Yes 3
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your comments regarding your most recent stay at Park Royal Cozumel. Thank you for all of the compliments of our accommodations and staff, however, we would like to extend an apology for any inconveniences you experienced as well. Come back soon and we'll be happy to welcome you again! Sincerely, More

League City, Texas
Contributor
17 reviews 17 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location. About what you would expect from an all-inclusive. The chef is wonderful at creating interesting buffets for all the meals. He keeps it interesting while keeping their costs down, which means lots of pastry, pasta, veges, etc. with just enough meat or seafood to give you a decent choice. Much better to make reservations for the two restaurants...they... More

Was this review helpful? Yes 2
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for reviewing Park Royal Cozumel on TripAdvisor. We´re glad to know that you liked the food and enjoyed our options to eat and drink. Come back soon and we'll be happy to welcome you again! More

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

My family and I stayed at this all inclusive resort for 4 days and nights. We really enjoyed the beautiful setting, as soon as you enter the hotel it feels like paradise. The people who work there are truly wonderful, always helpful, greet with a smile and often humor. The infinity pools overlooking the ocean were really fun to use... More

Was this review helpful? Yes 1
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for reviewing Park Royal Cozumel. We're glad to hear you had a good time while staying with us, however, we would like to extend an apology for any inconveniences you experienced as well. We´ll be glad to have the opportunity to welcome you again in the future. Sincerely, More

Parsippany, New Jersey
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

So here we are, vacation #6 at Park Royal Cozumel and it's still the only place I want to go! We had a big group -- 15 of us -- this year, ranging from 2 to 95 years old (really!) As soon as we stepped out of the taxi, Samuel & Gabriel came running over to give us big greetings... More

Was this review helpful? Yes 3
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We are glad to know you had an amazing time staying at Park Royal Cozumel! It makes us proud that our staff made you feel welcome and assisted you during your stay, thank you for the compliments about our resort and staff. Come back soon and we'll be happy to welcome you again! Sincerely, More

Dallas, Tx
Contributor
20 reviews 20 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I vote this "The best place to stay in Cozumel!!!" The rooms and entire grounds are kept very clean. We would awake in the morning around 6:30am and go for a stroll and find the staff cleaning the walkways and gardens. Speaking of the staff, they were all amazing, friendly and polite. From the front desk, to the cleaning staff... More

Was this review helpful? Yes
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We are glad to know you had an amazing time staying at Park Royal Cozumel! We love taking care of our clients and it makes us proud that we could assist you during your stay with us. This review will certainly be helpful for those who plan on staying with us. Thank you for your rating! Sincerely More

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Hotel Summarization (Beta)

What travelers say

  • Cruise ship(52)
  • Time share(37)
  • Very clean(25)
  • Beach area(22)
  • HOT WATER(16)
  • Mexican restaurant(16)
  • Snack bar(15)
  • Infinity pool(10)
  • Different theme(7)
  • Ocean views(5)

Additional Information about Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cozumel 3.5*
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#4 Top resorts Hotel in Cozumel #10 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Among the many amenities available at Park Royal Cozumel are several swimming pools, a first-rate fitness center, relaxing spa, and open-air theatre for evening entertainment under the beautiful night sky of Cozumel, Mexico. At the center of our Cozumel resort is the main pool, our beach pool is next to the ocean, and two infinity pools complete the offering. Our poolside bars will keep you cool and refreshed as you swim, play and relax by the crystal clear water of Cozumel. Two Jacuzzis provide beautiful ocean views right on the beach. Our sparkling Caribbean ocean invites you to snorkel. Our on-site dive shop can outfit you for a more adventurous ocean activity. A volleyball area is available to play and have fun with your family and friends while enjoying a magnificent ocean view of the coast of Cozumel, Mexico. ... more   less 
Number of rooms
348

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