We visited this resort the week of May 4-11/ 2012.. Check in was speedy and we were to our room within 10 minutes of arrival. The grounds are beautiful and kept up continuously with the staff working hard on a daily basis. The infinity pools on either side of the beach were warm and both had swim-up bars to keep... More

On april 28th-may 5th my wife and I and another couple stayed at Park Royal and we were very happy with the resort and Cozumel! Overall the place is very clean, real good food and nice pools and a nice small beach. Really can't go wrong at this resort for the money and location. Hotel/Rooms The hotel itself is kept... More

We stayed at the Park Royal for 3 nights after Easter and we had a pleasant stay. After reading a few bad reviews and some other problems we have encountered at other hotels I was really expecting the worst, but luckily no problems at all. There were a few things that made you say “Really?” but we just rolled with... More

I have been staying at Park Royal in the spring and fall for the past several years. I highly recommend their operation. Their rooms are spotless, the grounds well kept, and the staff is extremely courteous and helpful. The food is wonderful! They have three restaurants and two snack bars on the premise. The restaurants are great with delicious food.... More

Stayed May 12 to 19....RCI Trade, When we arrived at the hotel we were told to sit in the lobby and wait until our name was called...we were given a welcome drink...at that time the time share guy came and gave us his speech, we told him no...finally we went to go eat and look around until our room was... More

When my husband and I arrived at Park Royal we were very impressed with how beautiful of a place it was. The bellmen immediately took our luggage and we tipped them accordingly. It was easy enough to check in, but I could immediately tell that the front desk agents main priority was not customer service. They literally NEVER smiled and... More

My husband and I stayed at this resort from May 4th to May 10th 2012. While getting through the airport was interesting, and our shuttle bus driver was a maniac. We finally made it to the resort. The instant we walked in, the place was amazing. The staff were so courteous, and nice. So helpful, even though some didn't speak... More

Great resort,but be very careful of promises made during time share presentation.Make sure that anything that is promised to be included is in writing and on your contract.

This would have to be one of the cleanest resorts I have ever stayed at, the staff were constantly cleaning. Food was great and fresh something to suit all tastes and healthy choices for every meal. The restaurants were great, we booked in to each a couple of times. We did the time share speel which seemed to go for... More