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Park Royal Cozumel

Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
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Park Royal Cozumel
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Park Royal Cozumel
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2,257 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Top Contributor
53 reviews 53 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We decided to add a few days discovering Cozumel before our week in Playa del Carmen 18-21 March 2015. We had just returned from a 6 week Australia trip so were too busy for expectations, but we were very pleasantly surprised over and over. The 10th floor rooms were spacious and clean. I am not very comfortable on balconies with... More 

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Nashville, Tennessee
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As you have read in all the other reviews the resort was VERY clean and pretty. REALLY SMALL beach but it had amazing snorkeling. Beautiful infinity pools, great sunsets, It was nice and the food was OK at the buffet for the most part but it was not a great resort. Things that need to improve.... Check in: A few... More 

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Ellsworth, Wisconsin
1 review
3 of 5 stars Reviewed 2 days ago NEW

We stayed at PR March 18-25. We really loved Cozumel and PR was very nice. Everything seemed to be well maintained, pools were kept very clean, great hospitality from the employees. Park Royal does a great job at hiding the road you walk under to go to the beach. Yes, the walkways are uneven... I thought it was part of... More 

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this all-inclusive resort again in January, 2015 and had a fabulous time as usual. The staff continues to be friendly, attentive and efficient. Many of the staff members have been here several years, know them by name and many know me and remember me. If travelling from the US, make sure to bring one dollar bills with... More 

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Fergus, Ontario, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the P.R. for the first time the week of March 21st-28th. Travelled with a group of 8, 4 being children ages 3-7. We all thoroughly enjoyed this resort and its wonderful staff! Food was always good, enough variety to please everyone including kids. Shows were typical of A.I., but made all the more special by the entertainment... More 

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Pilot Grove, Missouri
Senior Contributor
26 reviews 26 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

the place was beautiful. They had water aerobics in the pool with a very uplifting trainer. The food was good. The beach area is kinda small, but it did the job. The drinks by the pool were great. I would definitely stay there again.

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Minnesota
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The good- the staff is very friendly, the food was pretty good, the resort was clean. Everyone was very pleasant and friendly. We slept great. The bad- Not at all set up well for divers. No lockers, No place to hang the BCD's, Little Rinse tank was next to Park Royal by the pier. In order to use the pier... More 

Was this review helpful? Yes 1
New Jersey
Contributor
15 reviews 15 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went to the Park Royal with our two college aged kids March 14 through March 20th. Food: the quality of the food is better than in most all inclusive resorts. The buffet was quite good (especially for breakfast) and the a la carte Mexican and Italian restaurants were excellent. We liked the snack bar at the main pool for... More 

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RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Jim Falls, Wisconsin
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Visited PR March 14-21.  There were 8 of us with ages ranging from 17 to 65.  Booked through an owner at the resort so can't complain about the price.  We did sit through a timeshare presentation with Jerry and he was very helpful even though we didn't buy. THE GOOD Check in was very pleasant and they got us the... More 

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PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: We appreciate the time that you have spent for your comments about your recent visit to Park Royal Cozumel. We appreciate your family and you enjoyed our services and the warmth of our staff. However, please excuse the inconvenience during your stay. Every suggestion helps us improve. The most important thing is that we will provide another opportunity... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

My love and I have been 3 times and the first time I admit we did not have hot water in the shower. However I have not had this issue since then. The staff is fantastic and the food may not be 5 star but it is good. It is safe (I have not ever gotten sick from the food)... More 

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Hotel Review Summarization

What travelers say

  • Cruise ship(24)
  • Time share(21)
  • Very clean(15)
  • Beach area(10)
  • Mexican restaurant(8)
  • HOT WATER(7)
  • Snack bar(7)
  • Infinity pool(6)
  • Different theme(4)
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