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All 58 Cozumel hotels

Park Royal Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
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Park Royal Cozumel
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78%
Ranked #17 of 58 hotels in Cozumel
A recent review
5 of 5 stars reviewed 2 days ago
shia027 Houston, Texas
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1,848 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (410)
Date | Rating
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English first
Houston, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I just got back from my stay at Park Royal two weeks ago. This was my first time in Cozumel and I am so glad I had a great experience with Park Royal! This is an amazing hotel with phenomenal customer service! As soon as we pulled up in our taxi, the bellhops came and got our bags and we... More

Was this review helpful? Yes 1
Edmond, Oklahoma
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 days ago NEW

First of all, we were a group of 28, but that didn't seem to matter. They treated us more like a nuisance. Positives: Close to downtown area, very clean, quick taxi service, good Mexican food restaurant, decent snorkeling off the beach and certain staff members were friendly. Oscar and Wilder were great. Negatives: The beach pool was closed, therefore causing... More

Was this review helpful? Yes
Cancun, Mexico
1 review
2 of 5 stars Reviewed 3 days ago NEW

Right off the bat we were greeted by a very grumpy and rude front desk clerk. Since our room wasn't ready yet, we were told to come back in 3 to 4 hours. The clerk did not even offer to check in our bags and we were told to take them to our friend's room (who had checked in a... More

Was this review helpful? Yes 2
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We greatly appreciate you sharing your feedback with us regarding your previous stay at Park Royal Cozumel. We are sorry if our accommodations did not live up to your expectations, but take feedback such as yours helpful. This allows us to understand the needs of our guests in depth. We will pass along this information to our management... More

Dallas, Texas
1 review
2 of 5 stars Reviewed 4 days ago NEW

This may be a 4 star rated hotel in Mexico but not in the United States. First, I will start with the positives: the staff for the most part are great, some are down right rude and put off when you want something. The property is nice, rooms clean. NOW THE NEGATIVES: Food is horrific, over cooked meat sitting in... More

Was this review helpful? Yes 2
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We are sorry to learn about your disappointment regarding your most recent stay at Park Royal Cozumel. Comments from our clients are very important for us and we truly appreciate your feedback that makes us improve our services in benefit of our clients. Cordially, More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

First off, our room had fleas. I didn't realize it until the night before we left. Our bags stayed in our garage until I was able to wash everything we took to Cozumel. There are only 12 king size beds at this resort, even after emailing them twice, I didn't get a king bed. The bell hop pushed out two... More

Was this review helpful? Yes 1
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We are sorry to learn about your disappointment regarding your most recent stay at Park Royal Cozumel. Comments from our clients are very important for us. We take your feedback very seriously and will certainly pass along your concerns to our respective teams. Cordially, More

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The Rundown: We stayed for a week at Park Royal Cozumel and had a mostly pleasant time. The staff was wonderful and the food was surprisingly good, but our room was terrible and is the reason we would not return to this hotel. The Room: We were in room 2018, which is on the first floor directly across from the... More

Was this review helpful? Yes 1
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your experience at Park Royal Cozumel on TripAdvisor. Thank you for all of the compliments of our staff and food service, however, we would like to extend an apology for any inconveniences you experienced as well. Comments from our clients are very important for us and we truly appreciate your feedback that makes us... More

Bridgeport, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This is a good hotel for the cost. The rooms and facilities are clean and well maintained. The main pool is large and had lots of activities for everyone during the day. The seaside pool was a little small but adequate and the swim up bar had good service. The Hot Tube was not hot but had some amazing views... More

Was this review helpful? Yes
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We're so happy to learn you had a great trip with us at Park Royal Cozumel. Thank you for all of the compliments of our accommodations , however, we would like to extend an apology for any inconveniences you experienced as well during your stay with us. We are looking forward to welcoming you back again next year... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just returned from a weeks stay at Park Royal. We had a large party (5 kids, 3 teens, 28 adults) who we're all there for a wedding. The hotel was nice enough, but I must say the staff wasnt the friendliest or most accomodating. That being said, I noticed rude tourists harassing them on several occasions so I don't know... More

Was this review helpful? Yes
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We are sorry to hear about the inconveniences you had during your stay at Park Royal Cozumel. We understand your frustration and will certainly pass along these concerns to our management team. Comments from our clients are very important for us and we truly appreciate your feedback that makes us improve our services in benefit of our guests.... More

Temple Hills, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a great time. All was good. The food was amazing. We made reservations at the Italian restaurant and the foid was awesome. Any area I had concerns about were resolved. We will definitely be back.

Was this review helpful? Yes 1
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your experience about your previous stay at Park Royal Cozumel. We are glad that our staff could assist you with all your needs during your vacation. We also can't wait to receive you again in a near future! Cordially, More

Annandale, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This resort was amazing as a whole. Since there were many wonderful things about this resort I will be splitting them up to sections. Rooms: 10/10 We had the biggest room, which was a royal suite and it was very spacious and neat. Cleanliness: 10/10 Very neat and clean, daily cleaning and very cute towel animals! Food: 10/10 The food... More

Was this review helpful? Yes 3
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest We are delighted to know how much fun you had staying at Park Royal Cozumel. We're also glad Jesus and the entertainment staff were able to keep you and your children occupied throughout your stay with such great activities our resort has to offer. Thank you for the compliments about our resort and staff. Come back soon and... More

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Hotel Summarization (Beta)

What travelers say

  • Cruise ship(52)
  • Time share(37)
  • Very clean(25)
  • Beach area(22)
  • Mexican restaurant(16)
  • HOT WATER(16)
  • Snack bar(15)
  • Infinity pool(10)
  • Different theme(7)
  • Ocean views(5)

Additional Information about Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cozumel 3.5*
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico

1,865 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#4 Top resorts Hotel in Cozumel #10 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Among the many amenities available at Park Royal Cozumel are several swimming pools, a first-rate fitness center, relaxing spa, and open-air theatre for evening entertainment under the beautiful night sky of Cozumel, Mexico. At the center of our Cozumel resort is the main pool, our beach pool is next to the ocean, and two infinity pools complete the offering. Our poolside bars will keep you cool and refreshed as you swim, play and relax by the crystal clear water of Cozumel. Two Jacuzzis provide beautiful ocean views right on the beach. Our sparkling Caribbean ocean invites you to snorkel. Our on-site dive shop can outfit you for a more adventurous ocean activity. A volleyball area is available to play and have fun with your family and friends while enjoying a magnificent ocean view of the coast of Cozumel, Mexico. ... more   less 
Number of rooms
348

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