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Park Royal Cozumel

3.5 of 5 Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
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Park Royal Cozumel
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Park Royal Cozumel
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2,091 reviews from our community

Traveler rating
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    96
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (482)
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up north
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

PR is a very clean and well maintained resort. The staff are friendly and hard working. Coming from northern MN in Jan, we were looking for warm weather, nice pools and relaxation. Thats exactly what we got. But like any A.I. it has its limitations. The food is just o.k. and to get into Mex or Italian you must wait... More 

Was this review helpful? Yes
Hamilton, Ontario, Canada
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I was very disappointed with the Park Royal, there was not enough lounge chairs at any of the pools or beach areas. If you didn't get a spot by 9:00 am you were out of luck. The staff in the dinning room were awesome but the front desk people need a lot of improvement. The day we were leaving, I... More 

Was this review helpful? Yes
Minnetrista, Minnesota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

I received such a great deal on the airfare and hotel that I was a bit apprehensive of what it might be like. I stayed at a different hotel last year that was twice as much and higher rated and received poor treatment, bad service and had many things go wrong with the room. My expectations were by far exceeded... More 

Was this review helpful? Yes 2
Chicago, Illinois
Top Contributor
53 reviews 53 reviews
38 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I just returned from a 7 day stay. I booked this resort due to the price and location. Check in was poor - The front desk person was not friendly. Check us in and gave us no orientation of the hotel. Instead they hand you off to the time share people who give you an orientation but try to get... More 

Was this review helpful? Yes 1
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: We appreciate your comments and your time to share your stay with us. We are glad that you have spent a nice time with the service of our staff. But we are very sorry that your expectations have not been met. Excuse me please, if you know about our vacation club was not pleasant for your friends and... More 

Poway, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Park Royal is a low-class organization that acts like a group of vultures circling and plucking the money out of the pockets of customers. What resources they claim to offer are so limited that you'll spend much of your time trying to beat the crowd or standing in line. That’s not my idea of a relaxing vacation. Do you plan... More 

Was this review helpful? Yes 2
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: We regret that your stay with us was not pleasant, too sorry if you know about our Vacation Club was not liking. We appreciate your time to share your comments and suggestions. We are aware of what our guests write on this important website. In addition to the service of our staff, we would live to have again... More 

Indiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We are staying at park royal this week- never again, even if it were free, would we come back here. I'm sitting at the money bar right now. That's the only way I would be able to- because its impossible to get wifi at PR even if you try the premium that you have to pay for- post thisreport. Today... More 

Was this review helpful? Yes 3
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: We regret that your stay with us was not pleasant, and we appreciate your time to share your comments. We would have another opportunity to serve you. The most important thing for us is the feedback that our guests can make through this medium so recognized. Cordially, More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We got a great price I cling nonstop air. I expected some holbacks to get this price. I got them. No bar service from wait staff around pools. Had to request better alcohol brands and even then not always available. Food not hot. Many on staff going through motions. Eduardo the food services manager is great. Justice and Carlos in... More 

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thanks for your time, your suggestions and your comments. We work to do a difference with a great service, we are sorry if you don´t received this service. We would like to have another opportunity to serve you, please. We have many activities for you: dive, snorkell, walking around the Royal Village Shopping Center for example. Cordially, More 

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I personally would not recommend this resort to anyone. This was my 4th trip to Cozumel, but the first time I have stayed at this resort. Mistake number one might have been that we agreed to do their "timeshare" presentation for free tickets for the catamaran. They told us it would last 1 1/2 hours, NOT TRUE! The food was... More 

Was this review helpful? Yes 1
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for your time to share your comments. Your suggestions are important to us. We are very sorry to know of our Vacation Club has not been to his liking. At Park Royal, try to offer a friendly atmosphere accompanied by warmth. We would again have the opportunity to serve you and your friends. Cordially, More 

Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed as a couple from January 11th - January 18th and we were very pleased with Park Royal. The resort is super clean and the room was nice and very spacious. There is no walking beach (a small lagoon area) which is great for snorkeling or just lounging in the sun. I read the reviews before booking so we... More 

Was this review helpful? Yes 4
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thanks for your comments. We are pleased that you had a great time with us. Our staff always is ready to help making an experience of your vacations. For your next visit to Cozumel, remember please, Hotel Park Royal... is home!! Cordially, More 

Fort Collins, Colorado
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Great, friendly service. Beautiful resort. Beds are small and hard but we stripped one to make extra padding which helped tremendously. Timeshare people are only in the lobby and not a problem--just politely say no thanks. You do not need to go to a timeshare presentation to make reservations at the Italian and Mexican restaurants. Food was acceptable, nothing special.... More 

Was this review helpful? Yes 1
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you for your comments about our service. We are pleased to know that you enjoyed your stay. And also, thank you for your suggestions. Indeed as you mention, our Vacation Club is independent reservations specialty restaurants, thanks for mentioning it. On your next visit to Cozmel, remember please ... Hotel Park Royal is home !! Cordially, More 

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Hotel Summarization (Beta)

What travelers say

  • Cruise ship(52)
  • Time share(37)
  • Very clean(25)
  • Beach area(22)
  • HOT WATER(16)
  • Mexican restaurant(16)
  • Snack bar(15)
  • Infinity pool(10)
  • Different theme(7)
  • Ocean views(5)

Additional Information about Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cozumel 3.5*
Number of rooms: 348
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#5 Top resorts Hotel in Cozumel
#10 On the Beach Hotel in Cozumel

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