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All 57 Cozumel hotels

Park Royal Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
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Ranked #19 of 57 Hotels in Cozumel
A recent review
3 of 5 stars reviewed 1 week ago
BamaBelle14 Birmingham, Alabama
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1,967 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Horrible stay...bugs in the room, no WiFi in the rooms only the lobby area even after wanting to pay additional money for WiFi services . The resort was all inclusive but the food was horrible and a small selection compared to the different restaurants advertised on the website.

Was this review helpful? Yes 3
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Good day, We appreciate your feedback and comments, and we take the opportunity to comment you that we will consider to improve every day, finally is the goal of our service. Best regards. More

Birmingham, Alabama
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Went with three girlfriends and had a blast. Rooms were clean and comfy. We had a nice view of the cruise ships. Food was good and staff was friendly. Only downside was that the nightly shows could be heard from the room. Can solve that problem by actually going to the shows... they were pretty entertaining. Would definitely return!

Was this review helpful? Yes 1
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your experience at Park Royal Cozumel on TripAdvisor. We are glad to know that you enjoyed your stay with us. We would love to have you back again with us! Cordially. More

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This place was great! My only hold back on 5 stars was the beds were not the best nor was the selection on TV. That said I only like TV at night to help me fall asleep so it wasn't that bad. The food is acceptable not the best I have had but definitely not the worst and for the... More

Was this review helpful? Yes 3
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Dear Friends: Thak you very much for your preference for Park Royal Cozumel; your comments are so important. Thank you again, for sharing your experience in TripAdvisor. Hopefully you can give us the opportunity to host you again in the near future. Ricardo de la Paz / General Manager More

Pittsgrove, NJ
Contributor
12 reviews 12 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my 10th visit to the Park Royal in Cozumel. First, the great things about this resort. Friendly helpful staff. Everyone I encountered made us feel welcome. They go out of their way to make you comfortable and happy. Check in was effortless. We were given a room on the third floor. No view of the ocean below the... More

Was this review helpful? Yes 2
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Good day, Thank you very much for the time to express your views of Park Royal Cozumel by Tripadvisor been taken. We are glad you enjoyed your vacation at our facility and still come back every year. It fills us with satisfaction. Work on the points mentioned, so that every time your stay more pleasant. Best regards. More

Leander, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We went there last year in Feb. and I really love this hotel because of the staff. The people that we encountered that worked there were so wonderful, because of that my sweetheart and I are going back in Feb. 2015 (we are already booked). Now to be realistic the breakfast is the best meal served. We did not once... More

Was this review helpful? Yes 1
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Good day, Thank you for taking the time to express your opinion of Park Royal Cozumel by Tripadvisor We love that our guests enjoy their stay and still more to return. In the matter of water temperature, we were taken and already solved . More

Albuquerque, New Mexico, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff is great. Edwardo ensures that everyone is treated well. The chef cooked our fish that we caught on our day trip, and it was wonderful. The entertainment and activities were well done and fun

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Good day, Thank you very much for expressing your opinion about Park Royal Cozumel on TripAdvisor We are pleased that our staff have treated you as expected, we hope see you soon again. Sincerely More

Tampa, Florida
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Anyone traveling here from the Tampa area? Have heard great things. Looking forward to all inclusive food and alcohol. We could find some night time entertainment, along beach or in hotel area. Get back to me, ready to make new friends.

Was this review helpful? Yes 1
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest, It will be our pleasure to receive you. You can find fun night on the boardwalk. We hope you enjoy your stay with us. Sincerely More

Houston, Texas
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived for the 5th year in a row. We look forward to this trip all year long. So relaxing there. We go to check in and were told that we could have our usual room in the tower, but that we would have to change rooms to the older section midway thru out week due to low check ins... More

Was this review helpful? Yes 1
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your experience at Park Royal Cozumel on TripAdvisor. We are glad to know that you enjoyed the options we offer you. We love to have you back year by year again with us! Cordially. More

Houston, Texas
Contributor
19 reviews 19 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We usually stay at a different resort but we wanted to try something new. Very nice hotel and the staff was amazing. They have 3 different pools one is more of a kids pool which is great that it is away from the adult pools for the most part. Then they have 2 Infiniti pools with swim up bars where... More

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing your experience at Park Royal Cozumel on TripAdvisor. We are glad to know that you enjoyed the options we offer for you. We'd love to have you back again with us! Cordially. More

Eustis, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first visit to a Park Royal facility and we had a great time. One of the staff, Aldo, is also a tour guide during his off hours from Park Royal. He was great and showed us a lot of things we would not have known about on the island. Omar and Nehemi were great helping us with... More

Was this review helpful? Yes 2
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest, Thank you for sharing your experience at Park Royal Cozumel on TripAdvisor. We are glad to know that you enjoyed your trip. We extend your commentary to Aldo, Omar and Nohemí. We would love to have you back again with us! Cordially. More

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Hotel Summarization (Beta)

What travelers say

  • Cruise ship(52)
  • Time share(37)
  • Very clean(25)
  • Beach area(22)
  • HOT WATER(16)
  • Mexican restaurant(16)
  • Snack bar(15)
  • Infinity pool(10)
  • Different theme(7)
  • Ocean views(5)

Additional Information about Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cozumel 3.5*
Number of rooms: 348
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico

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