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Park Royal Cozumel

Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
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Best prices for: 1 room 1 guest
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Park Royal Cozumel
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Park Royal Cozumel
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2,345 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (656)
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed today NEW via mobile

The resort is beautiful. The grounds are impeccable. The staff will bend over backwards for your comfort and needs. I enjoyed the food it was really good. Love the burger and nacho bar. The ocean is right there the beach is small. I loved having internet free! The room was beautiful, clean and fresh.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

Huge thanks to Adrian the entertainer for helping my boyfriend and I always have a smile on our faces. We danced and laughed all week. My favorite part were the shows at 9 which always seemed so intimate. Wilder is the best bartender around. He always has a smile on his face and makes a killer dirty monkey. Aziel, one... More 

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Waldwick, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

this place is one of the sleanest resorts ive ever stayed at in my whole life. They clean everything inside and out every single day; from the rooms to the elavators to the bars and walkways outside. Not only is it clean but the Staff is extemely fun and very nice to all the customers. Specifically the event coordinator Adrian... More 

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Little River, South Carolina, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great all inclusive. It is very tropical and very clean. The property is very well kept up and the food, service, staff and bars are excellent, It has plenty of water related activities and the pools, bars and ocean are spectacular. The nightly entertainment is very good. I am staying here again next year. Well worth the... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
1 review
3 of 5 stars Reviewed 2 days ago NEW

It was okay. Not the best I've ever been at, not the worst. The food was horrible. There wasn't one good thing to say about that. The buffet was your only choice for dinner unless you wanted to wait in line to TRY to get a table at one of the two restaurants on site (either italian or mexican food).... More 

Was this review helpful? Yes 1
Lafayette, Indiana
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

We arrived, had to wait an hour for our room. Three couples and we weren't roomed near e100ach other. We booked in Dec, vacationed in May. Staff was very friendly and curtious. Facilities were very nice. Food in the La Veranda was not as good as other all inclusive resorts we have visited. We actually went downtown to have a... More 

Was this review helpful? Yes 1
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My fiancée and I had an absolute blast over the week we spent here! A very special thanks goes out to Adrian (entertainment) he really made this vacation extra special! He went above and beyond the normal expected duties of an employee! I will come back to this resort and mainly to see him! Thanks again Adrian!

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PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for sharing your comments with us. To Park Royal Cozumel is a priority that our guests feel at home, we're glad to know that our staff and especially Adrian, has helped to achieve exceeding your expectations. Please for your next visit, remember, this is your home !! Cordially, More 

Houston, Texas
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The grounds are beautiful and well-maintained. The beach is tiny. 2 oceanfront infinity pools and 2 oceanfront jetted tubs (not HOT). Pool bar hours at the beach cater to cruise ship passengers, not hotel guests (10AM-6PM). There is no sense of urgency here. Restaurants/bars do not open on time. The food is okay. Hated having to make reservations for the... More 

Was this review helpful? Yes 6
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you for sharing with us about your recent stay at Park Royal Cozumel. Please excuse if to know about our Club Vacional, it was not nice to you, our intention is just to share this concept. Of course, thank you for your suggestions, help us to improve; we hope to have another opportunity to serve you and... More 

Berkeley Heights, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

resort staff were friendly and hospitable as soon as we arrived. it's a great resort for families as they have activities throughout the day although activities did not always start on time. kids club had separate activities for the kids. Francisco, Cesar and Adrian were friendly and good with kids. Jorge (one of the waiting staff) at the buffet restaurant... More 

Was this review helpful? Yes 2
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for your kind comments. In Park Royal Cozumel, meet the suggestions of our guests is very important, because it helps us to improve. We were glad to know that your recent stay with us was great; our main objective is to achieve unique experiences. Thanks for sharing with us that your family and you... More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been to Cozumel twice and stayed at Park Royal both times. The price is great for what you get (unlimited food and drinks) and rooms are very clean. I was a little apprehensive about this past visit because I read recent reviews about the staff badgering about the time shares, but I was never asked a single question... More 

Was this review helpful? Yes 4
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Hotel Review Summarization

What travelers say

  • Cruise ship(19)
  • Time share(17)
  • Very clean(12)
  • Beach area(10)
  • Snack bar(6)
  • Mexican restaurant(5)
  • Infinity pool(5)
  • HOT WATER(4)
  • Different theme(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,166 photos of this hotel

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Room/suite (199)
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Dining (103)
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View from room (176)
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Bathroom (30)
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Business center/function rooms (2)
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Other (535)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Pool/beach area (5)
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Dining (2)
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Other (23)
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Prices are for 1 room, 2 adults
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