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Park Royal Cozumel

3.5 of 5 Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
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Park Royal Cozumel
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Park Royal Cozumel
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2,167 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Stayed at this resort for 7 days. First day we arrived they were overbooked. So they said we could stay next door for 2 nights and in return we would get $400 activity credit, 3 free nights at the hotel, and rooms on the top floor. After the 2 nights we went over said our rooms would be ready at... More 

Was this review helpful? Yes
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

We just got back from Cozumel. We stayed from Feb 11 to the 25th Park Royal over all was a great resort with some flaws. The Good: The rooms were very clean and cleaned spotless every day. The cleaning staff was very friendly and always said hello. My pillow was horrible, my wife loved hers. I called the front desk... More 

Was this review helpful? Yes 1
Montreal, Quebec
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a wonderful time at the Park Royal Cozumel. This is our second time there and we loved it. The staff is so friendly, helpful and hardworking. The rooms and grounds are impeccably clean. The food at the restaurants and at the buffet was delicious...love the antipasto at the Italian restaurant. Extra stars go to Angel and Frey ..and... More 

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1 review
1 of 5 stars Reviewed yesterday NEW

THEFT, RAT DROPPINGS, HORRIBLE SERVICE, WATERED DOWN DRINKS! I only gave it one star because I couldn't give it anything less. I had the absolute WORST experience with this resort. Our first impression was great... The place seemed clean and the resort was beautiful, well laid out, and they offered free Wi-Fi. We were wanting to use the Wi-Fi to... More 

Was this review helpful? Yes
Ottawa, Ontario, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

My wife and I escaped northern winter for a fun and relaxing time in Cozumel and the Park Royal. This was the first AI vacation for me. We found the hotel to be nice and clean, very friendly staff, and very good food and beverage availability. Distance from San Miguel was fine for us since we were looking to be... More 

Was this review helpful? Yes 1
Boston, Massachusetts
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We just returned from a week at the Park Royal Cozumel. The place was great with a fabulous Close to San Miguel location. Contrary to some reviews the food was real good. As good as any all inclusive we have ever stayed at. Plenty to choose from for all of us including a 12 and 14 year old. Tons of... More 

Was this review helpful? Yes 1
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Ottawa, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

We arrived late in the evening. Very quiet at the front lobby. We were registered immediately and I requested a room higher than the 6th floor. we were given rm 2904. the top floor. The view was spectacular there. Our rm. was very clean. In fact the resort was one of the cleanest we have stayed at. All the staff... More 

Was this review helpful? Yes 1
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Winnipeg, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

To start we were 2 couples we booked at the same time and ended up 1floor from each other. Asked to be closer together was told to come at noon came at noon and then told should have come at 9. Did move to same floor down the hall. the hotel and grounds are very clean. The staff were always... More 

Was this review helpful? Yes
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

I would like to thank you for taking time out of your day to write a review; I can assure you that all of our guests' comments and suggestions are taken into consideration since we are always looking for ways to improve and provide the best possible service. I will be looking into the issues you mentioned so we can... More 

2 reviews
3 of 5 stars Reviewed 3 days ago NEW

We had a good time at this resort, but it could've been much better. Four simple things that they could improve on. 1. When you put food into serving trays keep them heated. This is just basic restaurant rules. 2. Turn up the heat on your water. Again basic for any hotel. 3. Turn down the volume on your night-time... More 

Was this review helpful? Yes 1
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

I would like to thank you for taking time out of your day to write a review; I can assure you that all of our guests' comments and suggestions are taken into consideration since we are always looking for ways to improve and provide the best possible service. I will be looking into the issues you mentioned so we can... More 

Winnipeg, Canada
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were a group of eleven with a mix of scuba divers and non divers. This was my fourth time to The Park Royal and we will definitely be back. The hotel is very close to the marina so it is a great location for the dive company we have dove with for many years to pick us up at... More 

Was this review helpful? Yes 1
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

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Hotel Summarization (Beta)

What travelers say

  • Cruise ship(38)
  • Time share(31)
  • Very clean(20)
  • Beach area(17)
  • Mexican restaurant(14)
  • HOT WATER(13)
  • Snack bar(12)
  • Infinity pool(8)
  • Different theme(6)
  • Many people(4)

Additional Information about Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cozumel 3.5*
Number of rooms: 348
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#8 Top resorts Hotel in Cozumel
#13 On the Beach Hotel in Cozumel

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