We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Park Royal Cozumel

Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Park Royal Cozumel
View Map
Add Photo Write a Review

2,515 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    935
    948
    368
    146
    118
See reviews for
705
1,095
45
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (616)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2515)
  • Mar-May only
    (873)
  • Jun-Aug only
    (674)
  • Sep-Nov only
    (312)
  • Dec-Feb only
    (656)
All months
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good hotel! They have three restaurants, one International, one Mexican and one Italian. Close to the pool near the ocean they have a snack bar, with Hamburgers, Hot Dogs and Nachos. One of the cons is that they say they have Free Wifi, but it barely works!!

Was this review helpful? Yes 1
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for choosing us and for your comments. We are glad that your friends and you had an enjoyable time at our facilities. Please, we would like to have another chance to serve you again on your next visit to Cozumel. Cordially, More 

San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My only regret is that I wasted time on the Royal Travel business because I was lied to. DON'T!!! The service was the best I have ever experienced.I got far more than I paid for. If what you want is a beautiful room don't stay here, but if you want a great experience outside the room you must. If you... More 

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for your generous comments. We apologize if to know about our Vacation Club was uncomfortable for you and your family, we will be working on improving with the service. We are happy to hear that your experience at Park Royal Cozumel was amazing. We would like to serve you again on your next visit... More 

Level Contributor
1 review
5 of 5 stars Reviewed 6 days ago NEW

These were 2 of the many great views of our trip to Cozumel. Would always come back to this resort. The staff was great. Big kudos to the bartender at the Sports Bar. Had my drinks ready without even asking him. My only issue is that there was a ton of kids. Other than that, this place was a 10/10

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you for choosing Park Royal Cozumel as your host on your recent trip to the Mexican Caribbean. We are glad that your stay with us was enjoyable. We look forward to seeing you again soon !! Cordially, More 

Euless,texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Was here from August.1 thru August 8 th. I heard they are going to be upgrading the hotel starting in December, mini bars in rooms, coffee maker,room service all will be great . Upgrade in the food as well. Of course there will be an added cost to all these changes too. What I don,t like about this place is... More 

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you very much for your preference. We are delighted to know that your stay at Park Royal Cozumel was wonderful. Of course, your suggestions are welcome, always help us improve. Indeed, we have plans and important changes to the services to be offered in the coming months !! Please, we hope to see you on your next... More 

Rockport, Texas, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

There is very little that I can say that was good about this stay so I will get that over with first. It's clean... Free Wi Fi... No, only in the check in area. In the rooms, I paid $29.99 for Premium Wi Fi for the week and maybe had service 3 to 4 hours. I complained to deaf ears...... More 

Was this review helpful? Yes 2
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Please accept our most sincere apologies for the inconveniences you have experienced. It is a shame that you could not enjoy your vacations due some aspects that did not satisfy your expectations at all. You can be sure that your comments and concerns are already in the hands of our heads department, as we are always in the pursuit of... More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

stayed here Aug 8-13th. Rooms were clean, AC was great! very kid friendly. Drinks were plentiful and tasty. Loved the snack bars and both restaurants on grounds. The buffet breakfast was good but wished they would change the selections. Their buffet dinner was okay. I had rather it be more authentic Mexican food but I know they have to please... More 

Was this review helpful? Yes
PARKCZM, Gerente at Park Royal Cozumel, responded to this review

Dear Guest: Thank you for choosing to Park Royal Cozumel as your host during your recent family trip. We are glad that your stay with us has been pleasant, of course, your comments and suggestions are always welcome. Please, we would like to serve you again on your next return to the Mexican Caribbean, remember, here is home !! Cordially, More 

Manheim, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a fairly inexpensive hotel as far as all-inclusives go, so it made it perfect for a family trip for us. There are activities to join in, if that's your style -- my husband and son played LOTS of beach volleyball. But you can also just grab a chair on the beach and chill. Snorkeling right off the beach... More 

Was this review helpful? Yes
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Houston, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would actually rate this somewhere between Average and Very Good. I hate to give it an "Average" rating because it was better than that. We will likely visit here again. We were on an all-inclusive package. The value for what we paid was good. Views from 5th story floors and up are spectactular. Beachfront is small but adequate. Pools... More 

Was this review helpful? Yes
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

I would like to thank you for taking time out of your day to write a review; I can assure you that all of our guests' comments and suggestions are taken into consideration since we are always looking for ways to improve and provide the best possible service. I will be looking into the issues you mentioned so we can... More 

Cancun
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked a last minute weekend getaway and we got what we paid for. Dated and average hotel. Pool was nice but too small and the beach was a man made beach that did not look appealing. Food was good service was average. Luckily we left the resort and explored the island and was able to experience Cozumel's true beauty!!!

Was this review helpful? Yes 2
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

I would like to thank you for taking time out of your day to write a review; I can assure you that all of our guests' comments and suggestions are taken into consideration since we are always looking for ways to improve and provide the best possible service. I will be looking into the issues you mentioned so we can... More 

LAREDO
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was wonderful the food was great and the hotel activities and amenities were priceless. My family had a wonderful time and expect to return in the future. The beach was wonderful for snorkeling every morning. The hotel would rent the snorkeling equipment at no charge for an hour use.

Was this review helpful? Yes
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you for sharing this detailed review of the Park Royal Cozumel, I am very pleased to learn from your comments that you were delighted with our service made a difference creating an unforgettable vacation for you. We certainly look forward to welcoming you back in the very near future More 

Hotel Review Summarization

What travelers say

  • Cruise ship(19)
  • Time share(17)
  • Very clean(12)
  • Beach area(10)
  • Snack bar(6)
  • Mexican restaurant(5)
  • Infinity pool(5)
  • HOT WATER(4)
  • Different theme(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,323 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2290)
Viewed
View from room (185)
Viewed
Hotel & grounds (508)
Viewed
Pool/beach area (601)
Viewed
Room/suite (203)
Viewed
Dining (104)
Viewed
Bathroom (31)
Viewed
Family/play areas (7)
Viewed
Business center/function rooms (2)
Viewed
1:18
Videos (2)
Viewed
Other (647)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (5)
Viewed
Dining (2)
Viewed
Other (23)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cozumel hotels
1.3 mi away
Presidente Inter-Continental Cozumel Resort & Spa
5.7 mi away
El Cozumeleno Beach Resort
1.7 mi away
Cozumel Palace
Cozumel Palace
#3 of 53 in Cozumel
4.5 of 5 stars 2,954 reviews
Show Prices
Show Prices
Show Prices
5.9 mi away
Melia Vacation Club Cozumel, All inclusive & Golf
0.1 mi away
El Cid La Ceiba Beach Hotel
8.3 mi away
Iberostar Cozumel
Iberostar Cozumel
#18 of 53 in Cozumel
4.0 of 5 stars 3,601 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay