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All 58 Cozumel hotels

Park Royal Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
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78%
Ranked #17 of 58 hotels in Cozumel
A recent review
5 of 5 stars reviewed yesterday
Tasha M Temple Hills, Maryland
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1,841 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (406)
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English first
Temple Hills, Maryland
1 review
5 of 5 stars Reviewed yesterday NEW

We had a great time. All was good. The food was amazing. We made reservations at the Italian restaurant and the foid was awesome. Any area I had concerns about were resolved. We will definitely be back.

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Annandale, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

This resort was amazing as a whole. Since there were many wonderful things about this resort I will be splitting them up to sections. Rooms: 10/10 We had the biggest room, which was a royal suite and it was very spacious and neat. Cleanliness: 10/10 Very neat and clean, daily cleaning and very cute towel animals! Food: 10/10 The food... More

Was this review helpful? Yes 1
Atlanta, Georgia, United States
Contributor
20 reviews 20 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

You definitely get what you pay for. The food for lunch and dinner is below average. The breakfast is just average. The drinks are made from cheap alcohol and mixers. The restaurant food is just average as well. The hotel itself is beautiful and nicely updated. The hotel is close to town. There is no complimentary wifi anywhere in the... More

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Bellwood, Illinois
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

This was my 11th wedding anniversary trip. We were very excited and read good things about this resort. We were disappointed to say the least. First we sent the hotel a message informing them it was our anniversary and we wanted a king bed in our room. Upon arrival we learned we had a double bed room. We asked if... More

Review collected in partnership with this hotel

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2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We had a great time at Park Royal. It is close to town and close to alot of attractions. The only issue we had was the time share presentations. The host that took us around was great and we were told it was a 90 minute presentation. We were 2.5 hours into it telling the sales lady no and she... More

Review collected in partnership with this hotel

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PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for reviewing Park Royal Cozumel. We're glad to hear you had a great time while staying with us, however, we would like to extend an apology for any inconveniences you experienced as well. We´ll be glad to have the opportunity to welcome you again in the future. Cordially, More

bay city, MI
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

We stayed over Christmas and were very pleased with our hotel choice. Staff was excellent, drink service and quality was excellent as well. Convenient location and snorkeling in front of hotel was awesome. Only downside was the food. There was always something that was okay but never anything real good. I've heard this about other all inclusives too, even those... More

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PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear guest Thank you for reviewing Park Royal Cozumel. We appreciate all of our guests' feedback and are happy to hear that you had a great time, however, we want to offer you an apology if the food service didn't met your expectations, we truly appreciate your feedback that makes us improve our services in benefit of our clients. We´ll... More

Fort Collins
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our 7 day stay at Park Royal was fantastic. We booked our trip through LivingSocial after a recommendation from friends who had visited recently. We opted to pay roughly ~$100 more per person round trip to fly into Cozumel rather than Cancun. Our decision was affirmed in talking to other travelers, who had payed roughly this amount in cab fair... More

Was this review helpful? Yes 3
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing this detailed review of your experience at Park Royal Cozumel. It's wonderful hearing from our guests regarding their stay and how useful they find our location and accommodations; feedback such as yours helps us to improve the quality of our services and also understand our guest needs. This review will certainly be helpful for... More

Dallas, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I do not like being bothered about buying a membership while on vacation. We booked a snorkel tour through the hotel and the guide was a no show. We did get our deposit back eventually. Our safe did not work and we called the front desk only to get hung up on 5 times. I went to the front desk... More

Was this review helpful? Yes 2
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for reviewing Park Royal Cozumel. We are sorry to learn of your disappointment regarding your most recent stay with us. We understand your frustration and will certainly pass along these concerns to our management team. Comments from our clients are very important for us and we truly appreciate your feedback that makes us improve our services... More

kansas city
Top Contributor
55 reviews 55 reviews
16 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 1 week ago

See my prior reviews for more general comments Regarding some common / recent complaints: 1. The time share people checked with us when we checked in and we told them no and were never bothered again. Talked to several people who did do the tour, and they all said it was low pressure and they got good deals on cars,... More

Was this review helpful? Yes 5
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing this detailed review of your experience at Park Royal Cozumel. We are glad to know you had an amazing time staying at Park Royal Cozumel. We love taking care of our clients and this review will certainly be helpful for those who plan on staying with us. However, we would like to extend an... More

Parsippany, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed here for 6 years in a row with family and friends ranging from 2 years in age to 95 and have never been disappointed. This year we had 15 people in our group, and were checked in, bags delivered to our rooms, and were out by the pool in under an hour. The entertainment staff--especially Claudia, Jesus,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PARKCZM, General Manager at Park Royal Cozumel, responded to this review

Dear Guest Thank you for sharing this review of your experience at Park Royal Cozumel. It's wonderful hearing from our guests regarding their stay and how useful they find our location and accommodations. We are glad that our staff could assist you with all your needs during your vacation as well. We hope that you will choose to stay with... More

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Hotel Summarization (Beta)

What travelers say

  • Cruise ship(52)
  • Time share(37)
  • Very clean(25)
  • Beach area(22)
  • HOT WATER(16)
  • Mexican restaurant(16)
  • Snack bar(15)
  • Infinity pool(10)
  • Different theme(7)
  • Ocean views(5)

Additional Information about Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cozumel 3.5*
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#4 Top resorts Hotel in Cozumel #10 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Among the many amenities available at Park Royal Cozumel are several swimming pools, a first-rate fitness center, relaxing spa, and open-air theatre for evening entertainment under the beautiful night sky of Cozumel, Mexico. At the center of our Cozumel resort is the main pool, our beach pool is next to the ocean, and two infinity pools complete the offering. Our poolside bars will keep you cool and refreshed as you swim, play and relax by the crystal clear water of Cozumel. Two Jacuzzis provide beautiful ocean views right on the beach. Our sparkling Caribbean ocean invites you to snorkel. Our on-site dive shop can outfit you for a more adventurous ocean activity. A volleyball area is available to play and have fun with your family and friends while enjoying a magnificent ocean view of the coast of Cozumel, Mexico. ... more   less 
Number of rooms
348

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