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Park Royal Cozumel

Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico
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Park Royal Cozumel
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2,463 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (606)
Date | Rating
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English first
  • All months
    (2463)
  • Mar-May only
    (874)
  • Jun-Aug only
    (622)
  • Sep-Nov only
    (311)
  • Dec-Feb only
    (656)
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1 review
1 of 5 stars Reviewed yesterday NEW

One of the worst resorts we have ever visit. The Beach is very small, the pool that has the swim up bar stays turquoise and the staff is very rude and not friendly. The bathrooms there are too small and they don't come with a refrigerator you're getting two bottles of hot water a day the beach is very small,... More 

Was this review helpful? Yes 1
Denver, Colorado
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Great location awesome pools by the ocean, staff was all very polite and caring, the dinning was plentiful and the drinks were always ice cold!!!! the beach is a little small but you hardly notice because it is a great place to snorkel and swim, we saw so many fish!!! there was always something going on and time flew by

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Bronx, New York
1 review
4 of 5 stars Reviewed yesterday NEW

I went on vacation for a week to Cozumel with my wife and we stood at the Park Royal Cozumel. The hospitality was great. It was such a great hotel and I don't have any complaints. The minute that we got to the hotel in the taxi, they opened the door, asked us what kind of drinks we wanted and... More 

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1 review
4 of 5 stars Reviewed yesterday NEW

Food was excellent every time. Pools were a bit crowded for my taste but the location and it's private beach was beautiful. Front desk lady was very cold though and didn't seem to know what hospitality meant. And when we arrived we were greeted by the concierge and the their membership they were trying to sell. And when we said... More 

Was this review helpful? Yes 1
Sao Paulo, SP
Level Contributor
87 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed yesterday NEW

I spent 8 nights at this hotel with my mother. She had been to the Park Royal Cancun and really enjoyed it. Park Royal Cozumel is apparently quite a different resort. The main issue is that they have an open air theatre where annoying, noisy activities take place every night from 9-10.30pm. Your bad if your room is on that... More 

Was this review helpful? Yes 1
Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

awsome hotel, service top notch, room was excellent, food was great, we had a room on the 9th floor so good views of the ocean possible. Unique property how it is split from hotel & ocean front areas.

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3 of 5 stars Reviewed 5 days ago NEW

The buildings are nice and the staff is helpful. BUT They offered to get us our excursions for half off if we listened to a 90 minute sales talk. They are selling timeshares under another name. When we went to get the promised offer (Scuba) they hooked us up with a low class boat with old equipment. The reefs they... More 

Was this review helpful? Yes 2
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Please accept our most sincere apologies for the inconveniences you have experienced. It is a shame that you could not enjoy your vacations due some aspects that did not satisfy your expectations at all. You can be sure that your comments and concerns are already in the hands of our heads department, as we are always in the pursuit of... More 

Tulsa, Oklahoma
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I will start by saying this is my first review of any vacation. We had purchased a timeshare from the Royal Holiday vacation club last year in Playa Del Carmen. They made many promises that are not true. We booked a vacation for the family (13 people). The price we paid as members was about the same price we could... More 

Was this review helpful? Yes 1
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

I would like to thank you for taking time out of your day to write a review; I can assure you that all of our guests' comments and suggestions are taken into consideration since we are always looking for ways to improve and provide the best possible service. I will be looking into the issues you mentioned so we can... More 

Frisco
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
3 of 5 stars Reviewed 1 week ago

My 4th stay at Park Royal in 3 years and my last. The rooms, views and beauty of the resort remain top notch but the staff, food and liquor have continually gone down hill to the point of being was below sub par and just down right awful. This was a 9 night stay and we ate on site one... More 

Was this review helpful? Yes
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

.- I would like to thank you for taking time out of your day to write a review; I can assure you that all of our guests' comments and suggestions are taken into consideration since we are always looking for ways to improve and provide the best possible service. I will be looking into the issues you mentioned so we... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

We had a great stay overall at the Park Royal last week. The service is great, all of the staff is very hardworking and tries their best to please everyone. The Italian restaurant was great, especially since we could escape the kids (its 12 and up only). Each of the 3 pools has it's own atmosphere, but it would be... More 

Was this review helpful? Yes
RicardodelaPaz2014, Gerente at Park Royal Cozumel, responded to this review

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Park Royal Cozumel look forward to welcome you back in the near future for more relaxing experiences More 

Hotel Review Summarization

What travelers say

  • Cruise ship(19)
  • Time share(17)
  • Very clean(12)
  • Beach area(10)
  • Snack bar(6)
  • Mexican restaurant(5)
  • Infinity pool(5)
  • HOT WATER(4)
  • Different theme(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,236 photos of this hotel

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Hotel & grounds (3)
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