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Grand Park Royal Cozumel

4.0 of 5
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Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
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1 room 1 adult
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Grand Park Royal Cozumel
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2,739 Reviews from our TripAdvisor Community

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Spruce Grove, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

My husband and myself were their for 2 weeks. The food was awesome the best I have ever had at an all inclusive, staff were friendly and helpful. I LOVED the coffee shop as I don't drink so that was a bonus for me, but in the shop they have ice cream and rather that use cups I would suggest... More 

Helpful?
Thank bridiejim
Oslo
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

Lovely, clean and beautiful resort. The staff doing whatever they can to sort out your needs. We had a few issues with our room, and a long story about an infamous crib and a kettle that never arrived, but they did whatever they could to help us out. A huge shout out to the lovely and wonderful Claudia at the... More 

Helpful?
Thank Tulutta
Montello, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was concerned what I would get for the cheap price so I was happy to see a nice resort with a spacious room (upgraded to oceanview and worth the $$) , decent amenities and a very nice beach area with 2 pools. Only problem was the water was very cold in the pools. Folks would come down at 7... More 

Helpful?
Thank Barb J
RicardodelaPaz2014, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest: Please let me thank you in the first place for staying at Grand Park Royal Cozumel. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. I hope you will accept my sincere apologies for the difficulties encountered with front desk,... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Me and my wife were a little nervous going to Mexico but Cozumel is the place to be. Grand park had great food. 1 buffet and 3 a-la carts. Snorkelling right on the beach. 3 pools and 5 bars. Would highly recommend this resort. The sports bar is where it's happening nightly.

Helpful?
2 Thank georgie s
RicardodelaPaz2014, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest: Before anything else, thank you for your stay at Grand Park Royal Cozumel and for the time taken to share your pleasing experience. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is gratifying to know... More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed 4 days ago NEW

Grand Park Cozumel is beautiful, clean, and a wonderful vacation place. The nightly entertainment is excellent and the entertainers are exceptional. SCUBA divers paradise! The local dive community really understand the importance of caring for the reefs and beaches.

Review collected in partnership with this hotel

Helpful?
Thank miked20162016
RicardodelaPaz2014, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest: Above all, I want to thank the confidence placed on Grand Park Royal Cozumel as host of your vacation and the time taken to share your charming experience. I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction as guest... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We loved the Park Royal. The hotel grounds were beautiful and it was easy access to the small beach. We didn't get an ocean view room but the accommodations were great. The food was really good as well as the service. The pools and swim up bars were awesome with quick drink service. The beds were a little too firm... More 

Helpful?
Thank Terri K
RicardodelaPaz2014, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest: Before anything else, thank you for your stay at Grand Park Royal Cozumel and for the time taken to share your pleasing experience. Thank you for pointing out every little aspect that you enjoyed during your stay at our resort. It is my pleasure to find out that our efforts are yielding results. Allow me to let you... More 

Omro, Wisconsin
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This resort is a good bargain. We loved everything about the resort except the front desk staff. Unfortunately that was our first impression. Lizbeth was not helpful and rude. We arrived on a late night flight. We were put in room #2030 and I would not have let my dog stay there. It smelled moldy and the pillow cases were... More 

Helpful?
Thank Mary B
RicardodelaPaz2014, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest: First and foremost, I would like to express my gratitude upon your decision to stay at Grand Park Royal Cozumel. Thank you for taking the time to share the experience you had at our resort. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. It... More 

Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Flight was on time, arrival to the resort was a bit late, had to wait until the shuttle was full before leaving airport. Reception and check in was a breeze.Room was excellent,excepting that the washroom was small (toilet area). It was on the sixth floor overlooking the Cruise ships coming into the International pier. Three a la cart restaurants, food... More 

Helpful?
Thank Roop M
RicardodelaPaz2014, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest: Before anything else, thank you for your stay at Grand Park Royal Cozumel. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Please allow us to... More 

Lake Zurich, Illinois, United States
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here Jan 23-30, 2016. The staff at the entire Hotel was awesome. Great Customer service. If I/We had one complaint, it was the pillows on the bed are terrible. The hotel is a 5 mile walk to the Cozumel town center or an $8 cab ride. We though it's location was excellent. Definitely would stay here again.

Helpful?
Thank Jarzo
RicardodelaPaz2014, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest: Before anything else, thank you for your stay at Grand Park Royal Cozumel and for the time taken to share your experience. Thank you for pointing out every little aspect that you enjoyed during your stay at our resort. It is my pleasure to find out that our efforts are yielding results. Of course, your comments are welcome... More 

Toronto
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just got back from a one-week stay at the Grand Park Royal. We paid extra for an ocean view room and were glad that we did. The ocean view rooms are in the 9-story building that is furthest from the lobby. We were on the 6th floor with views of the ocean, the cruise ship terminal and the resort. Cozumel... More 

Helpful?
4 Thank smartcar8
RicardodelaPaz2014, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Guest: Above all, I want to thank the confidence placed on Grand Park Royal Cozumel as host of your vacation and the time taken to share your charming experience. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know... More 

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