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Sunscape Sabor Cozumel

3.5 of 5 Km 12.9 Carretera Costera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
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Sunscape Sabor Cozumel
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Sunscape Sabor Cozumel
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576 reviews from our community

Traveler rating
    138
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    119
    79
    48
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151
239
14
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Sunscape Sabor Cozumel
See the most recent reviews
Green Bay, Wisconsin
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2014

We just got back from our girls trip to this resort. There was 6 of us ranging in age from 29 to 60. We all loved our 6 day stay here. the resort staff was so friendly and talkative with us. The entertainment crew of Enrique, Manuel and Abril was awesome. they have so much energy. i never saw them... More 

Was this review helpful? Yes 1
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Hi veronica j, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Sabor. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so... More 

Denver, Colorado
Contributor
14 reviews 14 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 30, 2014

Just got back from a week here with my family. Room was OK....air conditioning was awful. Staff were very helpful. Food was the worst ever. Head chef is being replaced in two weeks so here is hoping for people who follow. Very bland food and not enough. They were always running out of stuff one day or another. Room service... More 

Was this review helpful? Yes 1
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Hi Kate H, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Sunscape sabor that you enjoyed the beach, service and... More 

Peace River, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2014

I am an avid reader and first time writer. I have never felt the need to write a comment about a resort before. This resort was so bad that I have made it my mission to not allow anyone to make the same mistakes we did. This resort was awful! I have been on about 10 all-inclusive resort vacations. I... More 

Was this review helpful? Yes 2
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Hi Adam C, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we... More 

Rocky Mountain House, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 28, 2014

1) Resort does not have enough chairs or palapas. You must get up before 6:00 AM or you will not get a chair 2) Resort does not control towels (with a towel card). If they did, it could lessen people reserving multiples chairs by throwing a half dozen towels and reserving many chairs. 3) Resort does have very limited staff.... More 

Was this review helpful? Yes 1
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Hi Albertagirl2014, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Sunscape Sabor that you enjoyed the resort staff, hotel and... More 

King of Prussia, Pennsylvania
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 28, 2014

After reading some reviews we were wondering if we had made the right decision to book this place for our yearly family vacation. It turned out that the resort is quite nice and of good value for the money. Our bedroom located on the first floor (39 block by Porto fino and the dive shop) was very large for the... More 

Was this review helpful? Yes 2
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Hi Tony M, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Sabor. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so... More 

Greenfield, Wisconsin
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2014

After reading reviews I was hesitant to go to this hotel, but when I got there the hotel was great! The grounds were immaculate, and our room was always clean. They didn't always give you fresh towels each day, but if you needed clean towels all you had to do was ask. The staff were amazing! Manuel, Enrique, and Abril... More 

Was this review helpful? Yes 2
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Hi girlstrip032014, We appreciate the time that you have invested on writing an overview of your stay with us. We are thrilled to hear that your vacation was wonderful and that you were pleased with the service of our relaxing atmosphere, service, cleanliness of rooms, delicious food and drinks and various staff members. Our team is always trying to ensure... More 

Newport, MN
Reviewer
4 reviews 4 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 27, 2014

We did a ton of research before going to Cozumel for our first time and decided to stay at Sunscape, despite the not so great reviews. Really, people tend to review places when they have strong feelings about it, either good or bad. I'm fairly neutral, but overall, it was a good time. The hotel grounds were well kept and... More 

Was this review helpful? Yes 2
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Hi honeymooners8808, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. We appreciate your objectivity and I can assure you that we take our customer feedback very seriously and we have made changes for a more positive customer experience. We are happy to see that there are elements of the resort that... More 

Mankato, Minnesota
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 27, 2014 via mobile

We were really nervous about our trip after reading the reviews, but were presently surprised. We got ocean front rooms which were not fancy but definitely had the best veiw and location! I found the staff pleasent, helpful and hard working, especially Maximiliano, Gabriel, and Juan Carlos. We had a few little issues, like our toilet, but they were fixed.... More 

Was this review helpful? Yes 1
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Hi skarau1, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Sunscape Sabor that you enjoyed the resort staff, hotel and... More 

Homer Glen, Illinois
1 review
2 of 5 stars Reviewed March 25, 2014 via mobile

Resort was ok toilets are a problem but what I didnt like was their food it was mainly a buffet style but horrible cooks. Their coffee was horibble never had it out earlier then 6:50 am room cleanning was poor no extra towels and toilet paper u always had to go and ask for things .Main lobby found a lizard... More 

Was this review helpful? Yes
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Hi maggiedz, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. it is obvious that we failed to meet your expectations on several points. I wish to reassure you, that I have shared and... More 

Mountain, Wisconsin
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 25, 2014

I am writing about our recent trip to the Sunscape Sabor in Cozumel MX. We had been looking forward to this trip since we went to Cozumel 15 years ago on our honeymoon. We actually upgraded our hotel from Allegro where we stayed 15 years ago. Sunscape Sabor is not a golden apple resort. We have booked a dozen trips... More 

Was this review helpful? Yes 2
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Hi Mike J, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we... More 

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Additional Information about Sunscape Sabor Cozumel

Address: Km 12.9 Carretera Costera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunscape Sabor Cozumel 3.5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Sabor Cozumel Hotel Cozumel
Wyndham Cozumel Hotel
Cozumel Wyndham
Hotel Style:
#8 Spa Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#19 On the Beach Hotel in Cozumel

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