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Sunscape Sabor Cozumel

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Km 12.9 Carretera Costera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
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Sunscape Sabor Cozumel
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928 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sunscape Sabor Cozumel
See the most recent reviews
Thunder Bay, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Prices are very high for what you get. The resort is very tired and old in need of serious renovations. Air Conditioning leaked and flooded the room. Alcohol quality and selection is substandard. We were charged an extra mandatory USD$80 per person for New Year's eve dinner and ended up eating the usual crap in one of the restaurants. The... More 

Was this review helpful? Yes 1
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Andre P, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we... More 

Sheridan, Wyoming
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff at Market cafe truly made our trip fun and enjoyable, especially Jorge and Wendy!! They were friendly, accommodating and pleasant to chat with. The food at all of the four restaurants was plentiful, delicious an appetizing. The staff in the hotel were helpful and caring from the first step on the property.

Was this review helpful? Yes 2
Melbourne, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I really liked the resort. It has a classic feel with beautiful tropical plants. Large resort with 4 resturants. All inclusive I thought the food was good with different foods in each resturant. The wait staff was excellent. They needed more bartenders in the main outdoor bars. Wait time and it seemed overworked bartenders. Our room was... More 

Was this review helpful? Yes 1
azle tx
Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I loved this ALL_INCLUSIVE place. It was small, clean, had great employees, plenty of smiling bartenders and the food was really good. They have a "no save" lounge chair policy that states if stuff is left unattended for more than 30 minutes it will be taken to lost and found- I LOVE THIS POLICY...but with that being said there were... More 

Was this review helpful? Yes 3
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear redAzleTX, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Sabor Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I'll start with the good things! The grounds were very well kept and groundskeepers worked very hard to keep them that way. Housekeeping staff did an awesome job as well & always maintained a pleasant attitude. The room was clean and fridge stocked everyday. Now with the disappointing part. The rooms were outdated. Furniture was old and drapery on patio... More 

Was this review helpful? Yes 2
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear GGcam, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I travel to Mexico often. It's our first time in Cozumel. When we started doing our research for hotels we noticed that even the high end resorts got bad reviews. Seems that in Cozumel the resorts just aren't as nice. It's a dive island so of you are looking for luxury don't come to Cozumel. Even with... More 

Was this review helpful? Yes 11
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear misspiggysmallz, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a pleasant one, and that you were... More 

St. Louis, MO
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall, we had a very good stay at Sunscape Sabor. I booked because of the positive reviews. I would go back because of the warm, friendly staff. All staff members from housekeeping to the front desk greeted you with a smile and were friendly. The entertainment staff - Manuel, Jose, Victor and Gabriel were a lot of fun and very... More 

Was this review helpful? Yes 5
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear PuraVidaSTL, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a pleasant one, and that you were... More 

Laramie, Wyoming
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent 9 days in May at the beautiful Sunscape resort on Cozumel. The grounds are beautiful, with mature palm trees growing out of the white sand beach, looking out across the turquoise waters of the Caribbean. The highlight of the trip was the food - often the food at all-inclusives tends to be mediocre and no Mexican options, but... More 

Was this review helpful? Yes 7
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear AdventurousTraveler6, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Sabor Cozumel. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so... More 

Saint James
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We loved Sunscape Sabor Cozumel so much two years ago, that we returned with friends this year! Had a little plumbing problem with our first room, but was upgraded to a WONDERFUL room on the beach. Noticed a few changes in the resort - no pizzeria, and the swim-up bar pool had been taken over by Secrets, but the other... More 

Was this review helpful? Yes 3
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Julie K, Thank you for sharing your comments on TripAdvisor. All of the comments and suggestions are addressed to the hotel staff in order to let them know how much our guests enjoyed and to improve our service. We very much appreciate your comments about the food, pools and service. Thank you for recognising our staff's job, it is... More 

Dillsburg, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were are the Sunscape Sabor from May 23-30, 2015 and this was our 5th time on the island and the first at the Sunscape. We chose the "seas the deal" option through Cheap Caribbean in which we picked the island and they picked the resort so we were a bit skeptical as to what we were in for. Our... More 

Was this review helpful? Yes 9
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Sheri E, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with... More 

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