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Sunscape Sabor Cozumel

3.5 of 5 Km 12.9 Carretera Costera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
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Sunscape Sabor Cozumel
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Sunscape Sabor Cozumel
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701 reviews from our community

Traveler rating
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    138
    85
    50
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182
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Sunscape Sabor Cozumel
See the most recent reviews
Oslo, Norway
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall very pleased with our stay here. Our room 2321 was very clean and spacious. See rom tip below. Service: Staff at restaurants and bars is friendly and efficient. Scuba diving staff also. Food: Very good breakfast at Portofino, and yes there IS bacon, you just have to ask at the omelette station. We were also served mimosas upon request... More 

Was this review helpful? Yes 4
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Hilde B, It is a pleasure to read through such a detailed overview of your visit to Sunscape Sabor Cozumel. We sincerely appreciate the time invested on writing this review. We are more than happy to learn that you could enjoy services, staff and facilities, we are happy to see you objectively about your coments and all teh suggestion... More 

S. Louis, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

February 21, 2015 From the moment we stepped off the plane in Cozumel, we were in heaven. One tip, go STRAIGHT to the shuttle counter for your tickets. Someone will want to usher you to a counter for help and information; they are really trying to sell you tours. As we pulled up to the Sunscape Sabor, the other people... More 

Was this review helpful? Yes 1
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Jean R, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Sunscape Sabor Cozumel. We are overjoyed to read that you’ve enjoyed your stay, specially service. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable... More 

Saint Thomas, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Firs thing I would like to say is that you are responsible for the kind of vacation you would like to have! Was the Sunscape perfect.... nope but we had a fantastic time! Most reviews about the grounds are accurate. We had a tropical view room....we slept and showered in it...never turned the tv on once. Variety and quality of... More 

Was this review helpful? Yes 1
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Foxman7777, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We appreciate your objectivity and I can assure you that w are going to continue doing our... More 

Denver, Colorado
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Can't beat the price so expectations were low. The room was old, which is fine, but pretty dirty. Luckily I carry cleaning wipes everywhere I travel. The staff is amazing! I liked you did not need reservations for the restaurants. The El Patio was amazing -went 3 times and never disappointed! The food was delicious, the service second to none.... More 

Was this review helpful? Yes 2
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Kelli H, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We are happy to see that there are elements of the resort that you quite enjoyed however We have taken your comments very seriously and you can be assured that... More 

Ocean City maryland
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 1 week ago

Food not edible. Wine taste like vinegar. Buffets lacking. No bagels, no bacon, no fresh juice, thank goodness there was eggs. no swim up bar. Only one small pool. Forget trying to find a chair at pool or beach. People go down and put towels at 6am and never come back.. So many chairs with towels, books, shirts on them... More 

Was this review helpful? Yes 2
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear maryriceoc, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have... More 

Illinois
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an excellent vacation and enjoyed our stay. Shout out to Miguel from the bar, he has great personality and mixes some great drinks. We tried to find out which bar he was working in so we could visit.

Was this review helpful? Yes 4
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear KT G, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are thrilled to hear that your vacation was wonderful and that you were pleased with the service, drinks and Miguel. Our... More 

Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed at this resort a few weeks ago and feel the Apple rating was misleading. We have stayed at numerous all-inclusive resorts with the same rating, but this resort really wasn't even in the same league and part of it was due to the logistics of the resort. Would the weather have been warmer, the pools... More 

Was this review helpful? Yes 3
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Sarjajo, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are happy to see that there are elements of the resort that you quite enjoyed such as the service, staff and mexican... More 

Green Bay, Wisconsin
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We just returned from a week at Sunscape Sabor on Cozumel, and while we had a great time and left with a generally favorable impression, the only thing truly 5 star about the resort is the service and friendliness of the staff especially Martin and Wendy in the Market Café and Miguel at the North end Beach Bar, but all... More 

Was this review helpful? Yes 6
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear mrenn468, We appreciate your objectivity and I can assure you that we take our customer feedback very seriously and we have made changes for a more positive customer experience. I was happy that you’ve enjoyed teh staff services . As are our regular practice, we’ve been happy to share your lovely remarks to our team. we have taken notes... More 

Grand Rapids, Michigan
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first trip (my mom and myself, 30-50 years old) to Cozumel and we booked the all-inclusive package at Sunscape Sabor. We had read the reviews previously and even though some people didn't give it great reviews we decided to book anyways. We sure are glad we did! It was clean, comfortable, and the staff was REALLY friendly... More 

Was this review helpful? Yes 6
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Bittens5, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Sunscape Sabor Cozumel that you enjoyed the resort staff, hotel... More 

Saginaw, MI
Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed here many times. You know you have, when even the bell hop and car rental person greet you with handshakes and asks how your year has been! The check in person was polite and helpful. He explained about the internet - in the lobby you are allowed one free hour a day per device. You can pay... More 

Was this review helpful? Yes 6
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Mulbary, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a pleasant one, and that you were... More 

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Additional Information about Sunscape Sabor Cozumel

Address: Km 12.9 Carretera Costera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunscape Sabor Cozumel 3.5*
Number of rooms: 218
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Also Known As:
Sabor Cozumel Hotel Cozumel
Wyndham Cozumel Hotel
Cozumel Wyndham
Hotel Style:
#9 Spa Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
#19 On the Beach Hotel in Cozumel

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