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Sunscape Sabor Cozumel

3.5 of 5 Km 12.9 Carretera Costera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
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Sunscape Sabor Cozumel
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Sunscape Sabor Cozumel
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626 reviews from our community

Traveler rating
    155
    213
    126
    83
    49
See reviews for
173
256
15
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Sunscape Sabor Cozumel
See the most recent reviews
san jose
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I am sadly back from 3 wonderful weeks at Sunscape Cozumel. The first two weeks were for family. My third week was with a friend who came to learn to dive. We have been going (every few years) to the former "Reef Club" for almost 20 years. The ownership has changed multiple times. To me, the important thing is that... More 

Was this review helpful? Yes 4
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear fishnerd, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway. We are thrilled to hear that your vacation was wonderful and that you were pleased with the service.... More 

Batavia, Illinois
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This review is a bit tardy as it covers the first week of December but we all know how the holiday season can be. Stayed four nights the first week in December and overall I would say the resort is OK. We have stayed at both the Occidental Grand and the Cozumel Palace on the island and we would rank... More 

Was this review helpful? Yes 2
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Mike B, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We are happy to know that you enjoy your stay with us, we thank you for your suggestions. Due to the fact that we are still undergoing a low occupancy... More 

Milwaukee, Wisconsin
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We are familiar with the AM resort brand and way of doing things, and having stayed at secrets, several dreams and the jade now property we were ready for a similar experience. We got a much better deal on this resort than we would have a dreams and that's because it's a bit lower on the niceness scale. My wife... More 

Was this review helpful? Yes 5
windsor, Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

first off this is a smaller resort than im use too but omg what a surprise staff wonderful marianna what a sweetheart ricardo great man food is good always something to eat property is well maintained and very nice to walk around you wont get lost entertainment is very good small night shows though rooms are a little dated but... More 

Was this review helpful? Yes 5
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear highlandneil, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets Aura Cozumel. We are overjoyed to read that you’ve enjoyed your stay, specially staff, location, cleanliness, services and grounds. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment... More 

Atwater
Top Contributor
76 reviews 76 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We are Reef Club Members which has been absorbed by Sunscape. When we were there we were treated like we had booked on orbitz, not like the old days when we first bought the timeshare. They have only three resturants usually open and a minimum of activities people for the Sunscape area. The Sabor and other newer resorts they own... More 

Was this review helpful? Yes 1
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear SusanLF, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are happy to understand from your comments about your recent trip to Secrets Aura that you enjoyed the resort staff, hotel and accommodating... More 

Fredericksburg, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This resort is very nice with a wonderful staff, our first day we needed a room change from one to two beds and we needed our room safe fixed. Both issues were immediately and cheerfully resolved. All of the staff greeted us with a smile and a greeting from the housekeepers to the waiters, bartenders, gardeners, maintenance and entertainment staff.... More 

Was this review helpful? Yes 3
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear SusanLF, We appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a pleasant one, and that you were satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared... More 

Greeley, Colorado
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sunscape is well worth the money we spent on this vacation. The staff goes out of their way to please everyone and make up for any shortcomings. Their is far more to do at this resort that doesnt cost extra than at other resorts I have vacationed at. The only disappointment I had was in the variety of food choices.... More 

Was this review helpful? Yes 4
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Kevin S, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with... More 

Detroit, Michigan
Top Contributor
74 reviews 74 reviews
20 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our group was 9...the adults between the ages of 47-57, and kids 13, 12, 11. We spent 7 days at this resort between Christmas and New Year. For the record, I have NEVER traveled during this time of year. My children are adults with children of their own. From my experience during our stay, this is a FAMILY resort. Many... More 

Was this review helpful? Yes 9
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear along0111, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with the... More 

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

the staff was excellent,a hats off to max who found us everyday and went out of his way to see if we wanted anything. Both the bartender Miguel and the waiter Miguel were entertaining and very good. carlos and Ramon's were were very friendly and funny.

Was this review helpful? Yes 7
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Sabor Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Some people seem to confuse this place with a 5* resort, that explains the bad reviews. But you only pay for 4* and this is exactly what you get. Very nice resort. Staff was friendly, some of them were even excellent. We had a nice beach view room only steps away from the ocean. The food was very nice, there... More 

Was this review helpful? Yes 9
SeaczEconcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this review

Dear Thomas S, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Sunscape Sabor that you enjoyed the resort staff, rooms,... More 

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Additional Information about Sunscape Sabor Cozumel

Address: Km 12.9 Carretera Costera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunscape Sabor Cozumel 3.5*
Number of rooms: 218
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Also Known As:
Sabor Cozumel Hotel Cozumel
Wyndham Cozumel Hotel
Cozumel Wyndham
Hotel Style:
#8 Spa Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#18 On the Beach Hotel in Cozumel

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