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Sunscape Sabor Cozumel

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Km 12.9 Carretera Costera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
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Sunscape Sabor Cozumel
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1,028 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here for 1 night on our honeymoon at the end of August. We were staying on the mainland and decided to come over to Cozumel for a few days to do some turtle conversation with Cozumer Insider. We also wanted a relief from the seaweed plagued mainland. Sunscape is an excellent hotel for snorkelling off... More 

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

We booked this trip for my niece's 30th birthday. I was a little hesitant to stay here after reading some of the reviews, but I can say that I was pleasantly surprised. We did upgrade our room to ocean front ($232.. A little high)which was the only way to go. The staff at this hotel were amazing. We loved the... More 

Was this review helpful? Yes 2
Longwood, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Aside from the incredible diving, the staff at the restaurants especially were amazing, offering ideas for drinks and desserts. When I was reluctant to take out a sailboat alone, the staff offered to accompany me while I sailed. Next time I'll get that mini-lesson on the first day so I'll feel confident to sail alone. All staff was friendly. The... More 

Was this review helpful? Yes
Raleigh, NC
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Location is prime. Beach is awesome. Sunsets are sublime. Beach bar is fun. Snorkeling from beach is fun (lobster and rays). The staff at the resort are great. Pool is nice. Rooms are comfy, but furniture needs upgrading/replacing. All rooms have a small balcony. Buffet food is average. Breakfast is the best buffet meal. Mexican restaurant is very good, but... More 

Was this review helpful? Yes 2
Southlake, Texas
1 review
3 of 5 stars Reviewed 5 days ago NEW

I requested a honeymoon suite for our 30th wedding anniversary. It was far from what I would call a suite or nice enough for a honeymoon or anniversary. The room DID overlook the ocean which was nice and it was quiet except for early morning music from the restaurant below. The room had an old small loveseat, a kitchen table... More 

Was this review helpful? Yes
Econcierge S, E-concierge at Sunscape Sabor Cozumel, responded to this review

Dear mba62, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have... More 

Canton, Ohio
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Short and sweet...we thoroughly enjoyed our visit to this resort. We are frequent travelers to Cozumel, and this represented our second time at this particular location. In 2010 we stayed at this location, when it was a Wyndham resort. It has improved very much since then. The staff was awesome. I can't say enough good things about all of them.... More 

Was this review helpful? Yes 6
Econcierge S, E-concierge at Sunscape Sabor Cozumel, responded to this review

Dear cmw720, Thank you for sharing your comments on TripAdvisor. All of the comments and suggestions are addressed to the hotel staff in order to let them know how much our guests enjoyed and to improve our service. We very much appreciate your comments about the resort and service. Thank you for recognising our staff's job, it is nice to... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

It was our second trip to this resort in Cozumel. The first time was so great, we paid a bit extra to stay here again. The resort is nice, the food excellent, and the staff (Mario, Javier, Alexandro, Eugenia, and others) are wonderful. The only thing we didn't like was a few "ugly American" tourists. If you can, ask for... More 

Was this review helpful? Yes 3
Econcierge S, E-concierge at Sunscape Sabor Cozumel, responded to this review

Dear Richard H, I really hope this is not the last time, we´ll be more than delight to know that this is your scond time with us. I´ll make sure to share your comments with Mario, Javier, Alexandro, Eugenia, All they are gold in our staff¡¡ Thank you very much for taking the time to send us your comments. I... More 

Carlisle, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We were a party of 6 that vacationed at Sunscape Sabor in August 2015. The resort was very nice and the food was generally very good. The resort was very clean and we often found maintenance crews working on improvements. We had two issues with our room; the safe not working and the lock on the front door running out... More 

Was this review helpful? Yes 9
Econcierge S, E-concierge at Sunscape Sabor Cozumel, responded to this review

Dear jtselyons, Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We are certainly pleased to understand from your comments about your recent trip to Sunscape Sabor that you enjoyed it. As a hotel company... More 

1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at Sunscape Sabor in Cozumel for 4 nights & 5 days in August, 2015. During our vacation at this all inclusive resort, we had an amazing time. The resort is right on the beach with absolutely beautiful scenery. Our room was mere steps away from the water. There are multiple restaurant and bar options to... More 

Was this review helpful? Yes 9
Econcierge S, E-concierge at Sunscape Sabor Cozumel, responded to this review

Dear Kealani P, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a pleasant one, and that you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel was nice. Great air conditioning. Great staff! Pablo at the front desk and Roxanne at the kids center were amazing!! The beach and snorkeling at the hotel was fun. The food was awful. We actually lost weight! I had read some negative reviews on the food but thought maybe they were pickier eaters than us. Not enough variety... More 

Was this review helpful? Yes 2
Econcierge S, E-concierge at Sunscape Sabor Cozumel, responded to this review

Dear Tonya P, We really appreciate your confidence for visiting our humble paradise, we really appreciate your comments. I´ll share every single detail with our team, never is our intention to disappoint you in anyway, we´ll work to be more consistent and improve things better in our service and food. Hopefully you consider to visit us once again in order... More 

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