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All 58 Cozumel hotels

Iberostar Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Costera Sur, km. 17,785, Cozumel 77600, Mexico
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78%
Ranked #20 of 58 hotels in Cozumel
A recent review
4 of 5 stars reviewed 1 week ago
JulienMidland Midland, Texas, United States
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2,873 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Iberostar Cozumel
See the most recent reviews
Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This was my first trip to Cozumel. I have stayed in Cancun previously. The only positives regarding this property were the overall landscaping and the dive shop, Dressel, which is located on the property. The room was in serious need of updating. The bed had an old mattress with a cheap mattress top. The A/C never got cool enough. The... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for providing your feedback regarding your recent stay at our property. We get to understand that you were pleased with the overall landscaping and Dressel Divers, which is gratifying for us. It is frustrating however that this was the only positive aspect of our beautiful property for you. We would like to inform you that we... More

Midland, Texas, United States
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at Iberostar 5 different time over the past 9 years. Every trip is enjoyable and relaxing. The rooms are clean, the staff is WONDERFUL and the food is good as well. I try to remind people that the beef and pork and chicken in other countries is fed differently than it is at home so it will... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would like to thank you for taking the time to post your comment on Tripadvisor. We are thrilled that you choose IBEROSTAR for your recent vacation once again, this clearly shows that you are more than satisfied with the facilities and services that we offer. Your kind words regarding our property and especially the staff will be... More

Cozumel
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Good food, friendly staff and excellent diving. The resort is clean and full of animals for kids to enjoy (parrots, flamingos, turtles, iguanas). Since the beach is not really accessible (corals), the pool is crowded and gets dirty (poor visibility under water). The gym is in serious needs of affection... The resort is not so big, so walking from on... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for your review on Tripadvisor. We get to understand from your comments that you liked our facilities in general and we are excited that our variety of food, friendliness of staff and the roaming wildlife pleased you. It is disappointing however that you did not fully enjoy the beach and pool. Our hotel is located within... More

Leland, North Carolina, United States
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Iberostar-Cozumel, We just spent 10 nights at the Iberostar--Cozumel. We have a Great time. The staff at the Hotel and the Dive Shop were extremely friendly and helpful. The Staff at the Dive Shop (Dressel Divers)were extremely knowledgeable, friendly, and helpful. We also want to say Thank You to Erica, Jay, Juan Carlos for all the help in diving and... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you so much for your review regarding your recent vacation at IBEROSTAR Cozumel. The friendliness and professionalism of the IBEROSTAR staff as well as the staff at Dressel Divers clearly made a positive impression on you and we are thrilled that they all contributed to providing you with a fantastic holiday. We hope to be welcoming you... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just returned from 5 days at Iberostar. Everything was great. Would like to have had a luggage rack in room. Had a few water and power outages but was not a problem. Maid was great, room clean. Water and beach gorgeous. Will go back.

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of the Manager and the IBEROSTAR Cozumel staff, we would like to thank you for sharing your opinion about your recent stay via this medium. It is gratifying to know that you enjoyed all aspects of the hotel and we are happy that a few inconveniences did not spoil your vacation. We are very lucky to... More

Toronto, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

The Iberostar is not what you would expect from a typical resort. It consists out of small building with 8 rooms (or 4 for the single stories) in each which makes it very cozy. It is way out of the way at the end of the island and simply a nice quiet place to.... dive. And for scuba diving this... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of the Manager and the IBEROSTAR Cozumel staff, we would like to thank you for sharing your opinion with us and the online community. We are delighted that you thoroughly enjoyed all aspects of your stay, from the cozy room accommodation over our delicious food and beverage provided for the main purpose of your stay, the... More

London
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Today (July 18 2014) at Iberostar in Cozumel was the best yet. There was a power cut. Let me explain. At the pool there are loudspeakers usually playing music, loudly. Next to the pool is a food and drinks roofed area, also playing music, loudly, but different music to the pool area, and you can hear both.... At lunchtimes an... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for sharing your opinion about your recent stay at IBEROSTAR Cozumel. It is pleasing that you did enjoy the dive experience as well as the steak you ordered at the Steak house. On the other hand, we are disappointed that you did not like the music selection and/or the volume it was played at in the... More

Waco
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We just returned from a 5 day stay at Iberostar Cozumel. We have visited Cozumel 16 times and tried several other resorts. Iberostar is far superior to any of the others. The facility is beautiful and immaculately maintained! The food and drink is outstanding in both appearance and taste! The entire staff is friendly. They make a point to attend... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for choosing Cozumel once again for your well deserved holiday, we are flattered that you found our property to be superior to any of the others. Reading these kind words from someone who clearly knows the island, makes us even prouder of our excellent staff who are the main factor of making your stay a memorable... More

Kittanning, Pennsylvania
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I enjoyed the resort a lot. I also liked the dive shop. The restaurants were good although I felt a 10 day stay should have more than three dinners included. We ended up renting a car one night and getting a cab another so we could go out to dinner. The buffet was good and had enough selections. My only... More

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for providing us with your feedback regarding your recent stay at IBEROSTAR Cozumel. We get to understand from your generous review that you enjoyed our facilities in general as well as the food and the diving. We are however disappointed that the size of our rooms did not fulfill your expectations and you were uncomfortable during... More

Pittsburgh PA
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited the Iberostar Cozumel 7-5/7-12 and had a wonderful time. This is a very clean, friendly, accommodating resort. One thing I was very, very disappointed in was that unless you dive with Dressel, which is their onsite dive company, you can not use the pier to have another dive company pick you up. That is ridiculous! When a person... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for providing us with your feedback regarding your recent stay at IBEROSTAR Cozumel. We are thrilled that you enjoyed our facilities as well as the fantastic food and beverage that we provide on a daily basis. We would like to explain to you our policy regarding the usage of the hotel pier: Since 2011 Iberostar Cozumel... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(44)
  • Steak house(35)
  • Dive shop(27)
  • Mexican restaurant(26)
  • Great time(22)
  • Star Friends(19)
  • Pool bar(14)
  • Water shoes(13)
  • Beach bars(13)
  • Friendly and helpful(8)

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Tingo, VISIT US, INC. , Travelocity, Caribbean Online Mgt Corp., Hotels.com and Venere so you can book your Iberostar Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico

3,018 photos of this hotel

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Amenities

Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style
#4 Spa Hotel in Cozumel #6 Top resorts Hotel in Cozumel #12 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 
Number of rooms
306

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