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All 56 Cozumel hotels

Iberostar Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Costera Sur, km. 17,785, Cozumel 77600, Mexico
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Ranked #21 of 56 hotels in Cozumel
A recent review
3 of 5 stars reviewed 1 week ago
homerchap Tomball, Texas
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2,931 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Iberostar Cozumel
See the most recent reviews
Tomball, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I went back and forth on rather to give this 3 or 4 stars. If there was a 3 1/2 then I would have given it that. Overall we really enjoyed our stay, but there were a few reasons I felt I needed to deduct some points. The number 1 reason was our room was fine, except it would never... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, We would like to thank you for providing us with your feedback regarding your recent stay at our beautiful resort. We are happy that you enjoyed the culinary options that were offered during your stay, especially the dinner at the Steak House one night. Thank you for highlighting the fire show, we will make sure the entertainment team... More

Houston, tx
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Service was excellent and food was great had an issue with the toilet being a little dirty but it got resolved immediately as soon as i let the front desk know before i got back to my room it was cleaned, good service will stay here again and I recommend this resort to anyone.

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of the manager and all the staff, we would like to thank you for choosing IBEROSTAR Cozumel for your recent holidays. We are thrilled that we were able to provide you with a fantastic stay due to our commitment to excellent customer service. Thank you for recommending our resort to other travelers via this media and... More

hesperia,ca
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful grounds, pretty good snorkeling, fantastic wildlife abounding, wonderful staff (especially the Star Friends who must be among the hardest working folks on the island), great massages, comfortable rooms, and good food!! Room for improvements??? Sure, but great resort and very affordable considering that you are in paradise. One thing I would say is that when you are as far... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for your review on TripAdvisor. We are excited to find out that you, your husband and your best friend had a great time while staying at IBEROSTAR Cozumel. It is gratifying that you liked the layout of the hotel including the local wildlife and also enjoyed the service of our wonderful staff, especially the Star Friends... More

East Hampton, Connecticut
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I travelled with a group of 12 in August for 9 nights when the hotel was reportedly at 70% occupancy. We had 8 adults, a 2 year old, and three young teenagers. We all had a great time!!! Food: Excellent for what you pay for it. There was something at every meal for the picky to the brave. There were... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for taking the time to providing us with your opinion about your recent stay at IBEROSTAR Cozumel. We are delighted that you enjoyed the friendliness of our staff as well as the great service from Dressel Divers. We will forward your kind words to all of them as they certainly serve as a motivational tool. Thank... More

Rockford, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We have stayed at the Iberostar Cozumel the past 6 years, typically in early December when prices are great. the resort is unique in that the buildings are 8 room huts. Four up and four down. They are nicely appointed but do need some updating/upgrades! The resort is perfectly set up for divers and has its own dive shoppe (Dressel... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of all the staff at IBEROSTAR Cozumel and the General Manager, we would like to thank you for choosing our beautiful hotel for your vacation once again. We are thrilled that we were able to gain your loyalty due to the layout of our property, the services provided but above all the great dive experience you... More

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I took this trip for our 25th wedding anniversary and it was great. The Iberostar Resort was fantastic. From the moment we arrived, the staff at the resort was friendly and helpful. The room was clean and modern and each day a new towel animal appeared on our bed. The mini-fridge was always restocked and new clean... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Cozumel for your vacation and for celebrating such a special occasion as your 25th wedding anniversary. We are ecstatic that we were able to provide you with a memorable stay due to all the amenities offered but especially due to the friendliness of our committed staff. We will forward your words of acknowledgement... More

Siloam Springs, Arkansas, United States
Contributor
18 reviews 18 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this all inclusive and excited to travel the Island. We thought that an all-inclusive would be the way to go and for the most part it was. As we arrived our rooms had a few issues but management got right on it and fixed the issues immediately while we took lunch. Which brings us to the only issue... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for your review on Tripadvisor. We get to understand from your comments that you liked our facilities in general and the service provided which is very gratifying for us. We will forward your kind words to Dressel Divers as well; they will certainly appreciate your kind words. We are sorry to hear that your experience with... More

Claremore, Oklahoma
1 review
5 of 5 stars Reviewed 2 weeks ago

My kids have stayed here before, they wanted to go back, it is that good. I loved the place, we had an excellent room, it was close to the beach and even closer to the pool. We had to walk a little for dinner, but after eating I needed the walk. The habitat was wonderful. The evening shows were great.... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of all the staff at IBEROSTAR Cozumel and the Manager, we would like to thank you for providing us with your generous review. We are delighted that you were pleased with the location of your room as well as the general layout of our property. We will forward your kind words to our entertainment team who... More

Texas
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So that folks can gauge my review, we’ve been to over 30 all inclusive resorts in Cancun, Cozumel, Puerto Vallarta, Cabo, DR, Jamaica, Curacao, etc.. We typically stay at Iberostar, Riu, Dreams, Barcelo, Couples, etc type chains. And we always go with a positive attitude and have had a great time at all resorts (what’s not to like about a... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for providing us with your informative review regarding your recent stay at IBEROSTAR Cozumel. We get to understand from your comments that you liked the general layout of our facilities including the beach, pool, wildlife and friendliness of the staff which is very gratifying for us. We are sorry that we were not able to fulfill... More

Los Angeles, California
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I almost wish Iberostar would raise their prices so that a certain "kind" of tourist would not find this place desirable. Unfortunately with "all inclusive" -- "including alcohol". --- certain how can I say this kindly "Jerry springer type contestant travelers" --- flock in swarms to this place, making what could have been a truly delightful experience, a cross between... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for your providing us with your opinion about your recent vacation via this medium. We get to understand from your comments that you liked our facilities in general and the service provided which is very gratifying for us. It is disappointing however that you did not fully enjoy the pool area due to the music that... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(44)
  • Steak house(35)
  • Dive shop(27)
  • Mexican restaurant(26)
  • Great time(22)
  • Star Friends(19)
  • Pool bar(14)
  • Water shoes(13)
  • Beach bars(13)
  • Friendly and helpful(8)

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico

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Amenities

Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style
#4 Spa Hotel in Cozumel #6 Top resorts Hotel in Cozumel #12 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 
Number of rooms
306

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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