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Iberostar Cozumel

Costera Sur, km. 17,785, Cozumel 77600, Mexico
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Iberostar Cozumel
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Iberostar Cozumel
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3,423 reviews from our community

Traveler rating
    1,388
    1,270
    486
    180
    99
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (651)
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There are newer reviews for Iberostar Cozumel
See the most recent reviews
Magnolia, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

I really have nothing to complain about! The food was fantastic and there was something for everyone. The Mexican restaurant was good and so was the steak house that required reservations. We had no problems attaining reservations. The grounds are gorgeous and well kept. The water was always hot for showers and the AC was cold. The housekeeping service will... More 

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Montreal, Quebec
1 review
5 of 5 stars Reviewed 4 days ago NEW

this is sincerly the best hotel my boyfriend and i both ever been ! Having the kind of jungle around us was really nice . The food and the drinks were great ! We only spent 4 days which is a sad thing because we wish we've spend more time! We will definitly go again without hesitation

Review collected in partnership with Iberostar

Was this review helpful? Yes
San Diego, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We very much enjoyed our 10 day stay at Iberostar Cozumel. Our room was comfortable with good a/c and great for sleeping and showering; we spent little other time in our room. Although not easy to walk into the ocean because of the tide pools and reef, the beach is lovely to walk and there were plenty of beach chairs,... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our 2nd visit to overpay at Cozumel. We chose this for our wedding because of the family friendly environment and the excellent staff. We have also talked with other frequent Cozumel travelers and they backed up our opinion that the food here is hands down better than the other all inclusives. It is buffet food, so if you... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, First of all, we thank you for choosing our IBEROSTAR Cozumel as your wedding destination. We take a lot of pleasure in making each of our guests’ visits "wonderful", especially when it comes to special occasions. Our goal is to provide a relaxing and stress-free experience to our guests and we are thrilled you felt relaxed as from... More 

Broomfield
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A little about us... in our mid-30s, active, foodies, and we love vacations with a mix of nature and city. We love to train hard and relax just as much. We travel a lot and decided it was the time to try our first all-inclusive. We picked the Iberostar and Cozumel based on the prices and reviews. We wanted something... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Cozumel to spend your vacations, as well as for the wonderful review you shared about your recent stay among us. Moreover, we are grateful for your lovely description of our public areas and services that are designed to make our guests’ stay as pleasant and comfortable as possible. Last but not least, we... More 

Saint Louis, Missouri
Contributor
20 reviews 20 reviews
13 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

This is our 5th trip to Iberostar Cozumel and we still love it. I am going to TRY to keep this short! Weather: This was our first time in late April - early May. Stayed 27April-5May. Weather was nice, cooler and less humid. Not a lot of rain, but did have a downpour one day at lunch. A bit windy,... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would like to express our sincerest gratitude for your loyalty and trust in our IBEROSTAR for your holidays in Cozumel and for the time you spent to review your latest experience among us; we are thrilled to hear that your experience gets better each time you stay. Moreover, we thank you for your wonderful comments on service... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Planned our destination wedding here for 30 people and was not disappointed. Everyone had a great time, the food was amazing and the wedding was perfect. Iliane our wedding coordinator took point on everything so I didn't have to worry about a thing. I am so impressed with everything. Can't wait to go back for our anniversary!

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We feel privileged to have the opportunity to serve you. It is a pleasure to hear that and your husband had an excellent wedding celebration. It is undoubtedly a great source of motivation for us to hear that you appreciated every aspect of your stay, from the professionalism and attentiveness of our staff to the quality of our... More 

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the resort the week of the 18th for one week. We arrived late, check was quick and painless and we were able to get some food at the main buffet that serves snacks late at night. I contact the resort by e-mail to request if we could get rooms in the same building since we were three... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Firstly, we would like to thank you for choosing our IBEROSTAR for your holidays in Cozumel and for the time you spent to share your feelings on your stay; at IBEROSTAR we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review We are so delighted... More 

Montevideo, Uruguay
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I went with my husband and kids (3 and 6 years old). We had a great time. The foods was awesome, the people from the hotel was great! The entertainment team was really, really good. Don't miss their night shows! They do an awesome job. Erika, the girl in charge of the kids club was great with my kids, they... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would like to thank you for the lovely review you shared regarding your recent visit to our IBEROSTAR and are delighted to read that you and your family enjoyed your vacations. On the other hand, we thank you for your wonderful comments on service which of course have been shared with the entire team, especially with Erika... More 

Bridgeport, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What a fun place to stay! Great island atmosphere! Thatched hut rooms are adorable! Staff was fantastic. Walk to breakfast every morning and see all the iguanas, flamingo and peacocks hanging out is so cool! Pool is very nice. Beach is awesome! Dive boats pick you up right there. We had such a wonderful time. We will be back! Some... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you very much for your review about your recent stay at our IBEROSTAR Cozumel, it is wonderful to read that you appreciated every aspect of your vacation. We are pleased to know that you enjoyed our cozy facilities, service and food and beverage selections. Furthermore, thank you for your compliments regarding our helpful and friendly team. Thank... More 

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