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All 57 Cozumel hotels

Iberostar Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Costera Sur, km. 17,785, Cozumel 77600, Mexico
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Iberostar Cozumel
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Ranked #22 of 57 Hotels in Cozumel
A recent review
4 of 5 stars reviewed 3 days ago
Autumn W Clovis, New Mexico, United States
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2,984 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clovis, New Mexico, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I loved staying at the Iberostar! My husband and I stayed at the resort for 5 days and truly enjoyed our time. The staff, from the moment we arrived, were very welcoming. I really appreciated the interaction the staff had with their guests and how much they truly looked forward to having a conversation- though, they were also very respectful... More

Was this review helpful? Yes 2
A TripAdvisor Member
3 of 5 stars Reviewed 3 days ago NEW

I would not recommend this location for other scuba divers if you use another dive company other then the hotel's dive shop. They don't let other dive companies use their pier unless they pay a monthly fee. I will not be staying here again.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Winnipeg, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW

My wife and two sons travelled in December 2013 just after Christmas. The staff was great and there was lots of activities. My wife enjoyed the buffet restaurant, except for the cats running under your table all the time in the dining area. We asked to have them put out, but they always came back in because people would feed... More

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for sharing your review about your last years’ stay at IBEROSTAR Cozumel via this medium. We get to understand from your comments that you enjoyed the overall layout of our beautiful property, as well as the delicious food and the friendliness of the staff. We will make sure all the involved departments receive your kind words... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff was always helpful and friendly, from the front desk to the landscapers to the cats! If you had a special request, they were there to do their best to take care of you! Special staff to organize games and activities throughout the day and evening for adults and kids: beach volley ball, silly pool games, archery, air rifle... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of the manager and all the staff at IBEROSTAR Cozumel, we would like to thank you for choosing our beautiful hotel for your vacation. We are excited to read that you had a fabulous time with your family where you enjoyed the vast amount of amenities offered and the friendliness of our fantastic staff. We hope... More

Saint Peters, Missouri
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

3 couples set off for the 3rd time to share a spring vacation together. Hotel was nice but a little musty. I would recommend the upper level rooms. The grounds were clean and nice with wildlife here and there. We saw a beautiful peacock every morning on the way to breakfast . Food was very good at all locations but... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of the manager and all the staff at IBEROSTAR Cozumel, we would like to thank you for choosing our beautiful hotel for your vacation. We are thrilled to know that you enjoyed the layout in general and were impressed by our delicious food offering. We will make sure the involved departments are made aware of your... More

Wortham, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

we love going to Cozumel and always stay at the iberostar. Great people work there with little turnover. We see the same faces year after year. This is home away from home. My only draw back is the beds, would love them to upgrade the mattresses a little bit, but small issue compared to the great time we have and... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of the manager and all the staff at IBEROSTAR Cozumel, we would like to thank you for choosing our beautiful hotel once again for your vacation. We are overjoyed that you had a fantastic stay and we are pleased to inform you that we are in the process of changing all our mattresses, maybe the building... More

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Our family just spent the week of Oct 4-11 at the Iberostar Cozumel and had a wonderful time. The grounds our beautiful and well maintained. The food was good at the buffet. It was exceptional at the steakhouse & Mexican restaurants the require reservations. All of the restaurant staff went out of their way to make sure you were well... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for staying at our beautiful hotel and sharing your opinion with other travelers via this media. We are delighted to know that you had a fantastic stay due to the beautiful grounds, the delicious food and above all the friendliness of our unique staff. We will forward your kind words to the Star Friends who clearly... More

Dallas, TX USA
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My niece and I were down for a long weekend to get in a bit of diving. As with several trips to this resort, the staff is excellent. They seem genuinely happy in their jobs and glad that you're there. The food was varied and of high quality. I'm going back to El Sarape for more tacos al pastor ;... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Cozumel once again for your vacation. We are more than happy that your were once again impressed with our beautiful hotel and were able to enjoy the diving with Dressel Divers. We are looking forward to welcoming you again in the near future for another impressive holiday. Best regards, Quality Manager IBEROSTAR México More

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

Some of the worst service I've personally experienced. Walked around for 15 minutes with our luggage because no one told us where the location of our room was. Food was cold and old. Cats everywhere. Very annoying. If you don't enjoy 10 minute walks to get from your room to everywhere else in the resort, this is not the place... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for your having chosen our hotel for your recent vacation. We humbly apologize for the disappointing experiences you have outlined. We regret that there were no aspects of our service that met your expectations of a true five-star all-inclusive hotel. Our Management and Staff put a great deal of emphasis on the satisfaction of all our... More

Lawton, Oklahoma
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff is exceptional, The buffet line gets a little repetitive and old after awhile I highly recommend getting reservations (for free) at the Steakhouse and definitely the Mexican Restaurant The place is great for young children , they have complimentary kids camp for 8 hours each day The dive operation (Dressel Divers) is exceptional. If you are a diver... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of the General Manager and all the staff at IBEROSTAR Cozumel we would like to thank you for providing us with your review. We are thrilled that we were able to provide you with a relaxing stay where you enjoyed the delicious food, the general layout of our wonderful property as well as the friendliness of... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(44)
  • Steak house(35)
  • Dive shop(27)
  • Mexican restaurant(26)
  • Great time(22)
  • Star Friends(19)
  • Pool bar(14)
  • Water shoes(13)
  • Beach bars(13)
  • Punta Sur(8)

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 306
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico

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