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All 57 Cozumel hotels

Iberostar Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Costera Sur, km. 17,785, Cozumel 77600, Mexico
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Iberostar Cozumel
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Ranked #23 of 57 Hotels in Cozumel
A recent review
4 of 5 stars reviewed today
Hayon N
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3,028 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed today NEW

It was a pleasant place to stay: I really liked the idea of independent bungalows and how little paved roads are connecting each other. Gives a feel of a peaceful village. The room was very clean and spacious, and the staff were kind. If you are coming here to dive, ask for the hut closest to the dive center (#11... More

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Contributor
18 reviews 18 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a great time during our stay. Hotel has a great beach and pool. Food was good. Only complaint is we had to call a couple times for service in our room but that is pretty typical for Mexico. Very quiet, our building only had 8 rooms.

Was this review helpful? Yes 1
Alexandria
Senior Reviewer
6 reviews 6 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This was our second trip (Nov 8-15) here.We didn't think we could ever have as much fun as we did the first time but we were wrong. The resort has improved their food since the last time we were there (April) and also have changed the matresses on all the beds which are much more comfortable.The resort has a lot... More

Was this review helpful? Yes 4
Cuba, MO
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My sister and I visited the Iberostar November 6-13 and only wished that we had planned to stay longer. It was a perfect vacation with exceptional grounds, magnificent food and beverages plus the best staff one could ask for. Our salute goes to this resort which provided for our every wish. We stayed in building 25 close to the beach,... More

Was this review helpful? Yes 1
Windsor, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Having been to Cozumel before, this trip was again no disappointment. This time we had our 6 and 9 year old daughters with us and I have to say the entertainment staff did a great job ensuring that they were always busy! Daniel, Patricia, Arora and Erica... it was great having you around every day and you are still being... More

Was this review helpful? Yes 2
Clinton, Massachusetts
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was a guest at the Iberostar Cozumel from November 4-12, 2014. I found this resort to be absolutely amazing. The grounds are immaculate, the staff fun and attentive. I enjoyed the quaint bungalow style of the rooms. Housekeeping did a great and timely job daily cleaning the room. The food was pretty good, casual dining, something for everyone. A... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for your generous review about our hotel. Your high recommendation of our immaculate grounds, the fantastic staff and the general layout of our property is very motivating. We are thrilled to hear that you especially enjoyed the interaction with Alex. Patricia, Francisco and Daniel, your kind words will certainly encourage them to keep up their good... More

A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW

We stayed there from Nov 8-15, 2014. The food is just ok but the service is amazing. The breakfast was the best part about the food. The location of this resort was awesome, the pool was great and the beach was beautiful. The only issue we found was finding chairs at the pool and the showers. There was barely any... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for providing us with your opinion about IBEROSTAR Cozumel. We are honored that you found our service to be excellent, we will forward your kind words to all the departments involved as they will certainly serve as encouragement for all our staff. We are sorry that you found our water pressure in the shower to be... More

House Springs, Missouri
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel grounds are easily walkable perhaps three blocks by one and one half. The beach was clean and sandy with sun and shade. However the bottom once you were in the sea was bedrock I would recommend water shoes. Snorkeling/wildlife viewing at the property.The pool was adequate for the small crowd at the hotel when I visited during the low... More

Was this review helpful? Yes 3
New York City, New York
1 review
3 of 5 stars Reviewed 1 week ago

The property is very pretty, the staff is very nice and we liked that it was not overly crowded/you did not have to fight for a lounge chair at the beach/pool. Breakfast was good - the omlet station was our go to every morning. That said, lunch and dinner were not that great. It felt as though they were attempting... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, On behalf of the Manager and all the staff at IBEROSTAR Cozumel, thank you for choosing our beautiful property for your recent stay. We get to understand from your comments that you enjoyed the resort in general especially due to the friendliness of the staff and the laid back feeling of the hotel. We are sorry to hear... More

East Providence, Rhode Island
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

Stayed at Cozumel Iberostar the last week in October 2014. The rooms were terribly damp and musty! Went through three rooms until we found one that we could comfortably stay in! The second night I slept on the bath towels because the room was so damp that the sheets were actually wet! There was black mold growing on the underside... More

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for your having chosen our hotel for your recent vacation. We humbly apologize for the disappointing experiences you have outlined. We regret that there were no aspects of our service that you felt had met your expectations of a true five-star all-inclusive hotel. Our Management and Staff pay a great deal of emphasis to the satisfaction... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(44)
  • Steak house(35)
  • Dive shop(27)
  • Mexican restaurant(26)
  • Great time(22)
  • Star Friends(19)
  • Pool bar(14)
  • Water shoes(13)
  • Beach bars(13)
  • Entertainment staff(8)

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 306
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico

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