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Iberostar Cozumel

#16 of 52 Hotels in Cozumel
GreenLeadersGold level
Costera Sur, km. 17,785, Cozumel 77600, Mexico
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1 room 1 adult
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Iberostar Cozumel
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3,899 Reviews from our TripAdvisor Community

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Calgary, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

I was pleasantly surprised about this resort. We had such a great time. All the staff do whatever it takes to make the stay memorable. The food is excellent. The drinks are amazing. My glass was never empty. The shows at night were really great. When arriving we were thinking of upgrading, but our check in lady was honest and... More 

Helpful?
Thank Doug T
Severn Bridge, Canada
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

First time in Mexico! It was a really good vacation! I will break it all down: Food and drink: Yum! I totally put on weight while I was away! There are 2 buffets and 3 A la carte restaurants. The Breakfast and dinner buffet is near the front desk. It is an international buffet and even for picky eaters, there... More 

Helpful?
Thank HarleighHesse
Saint Johnsbury, Vermont
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The resort had our reservation wrong, thinking we were coming the following day. Edward, a desk clerk efficiently resolved the issue and even got us the ground floor room we had requested via email. Unfortunately, that room turned out to be very musty and we went back to the desk to request a change which was quickly granted with an... More 

Helpful?
Thank Gary R
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a room up near the main lobby where the foliage is dense and it had a musty smell. The lamp shades had black splotches on them. We were able to move to a suite near the pool that is in the sun. No musty smell there; beautiful room. The food was very good. Availability of food anytime day... More 

Helpful?
1 Thank RenFox
Green Bay, Wisconsin
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Loved the grounds, especially the "bungalow" type of smaller buildings, landscaping added to the overall atmosphere. However normal rooms were small and disappointing, upgrade if you can. Food and spirits good, main dining room and steak house were better than then other 2 options. Don't plan on swimming or snorkeling right off the beach, rocky and murky. Cozumel is famous... More 

Helpful?
2 Thank Jerry K
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you very much for sharing your experience on Trip Advisor. We are happy to hear that you could enjoy our cozy facilities and landscaping. Beach entrance is rocky because we are located near the reef area; it is a natural protected area which is one of our main features! As we make daily efforts to preserve the... More 

Withee, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent resort with great customer service, food & entertainment. Best resort we've ever stayed at so far in the Caribbean We hosted a group of over fifty couples and the resort did an outstanding job from day one to our last. What very few minor issues we encountered were promptly handled & done over & above our expectations.

Helpful?
3 Thank Randy P
Wausau, Wisconsin
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just got back from this resort w a group of 60, and they couldn't have been more accommodating. They had a wide variety of food that everyone enjoyed, the grounds were very tropical and attended to w perfection (which I love to see because you know they take pride in their resort). Oh, and the staff...did I mention the... More 

Helpful?
4 Thank sueburnz
Lindsay, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The rooms at this resort are duplexes with complex paths which is a lot of fun. Lots of people get lost looking for their rooms at first, but I think this just adds to the adventure. Lots to see while you wonder. Peacocks, Iguanas,flamingos, turtles and pigs. There are also parrots in the resort not native, but come out to... More 

Helpful?
2 Thank Peggy J
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This is a great resort - the grounds are lush and beautiful. What makes the place truly spectacular are the lengths to which the staff will go to ensure you have a wonderful time. We had issues with the room accommodations. The lack of effective climate control in the rooms is totally unacceptable. Although we had an AC unit that... More 

Helpful?
1 Thank merlgurl
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We sincerely appreciate the time invested to share your personal impression of your recent visit to IBEROSTAR Cozumel; it was all our pleasure to host you. We appreciate your gentle words about our exceptional staff; they really work hard in order to offer an excellent service. We also thank you for your praise on our tropical jungle and... More 

Green Bay, Wisconsin
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Everything was very good. The people were great. Entertainment crew the best I have ever experienced. Had a great time with Juan, Cesar, Erika, Orlando and the rest of the fantastic staff. Large variety of food. Clean facilities. Would defenitly stay there again. People have complained about the musty smell, but that should be expected when you are in a... More 

Helpful?
2 Thank CJ2ME
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