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All 57 Cozumel hotels

Iberostar Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Costera Sur, km. 17,785, Cozumel 77600, Mexico
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Iberostar Cozumel
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Ranked #22 of 57 Hotels in Cozumel
A recent review
4 of 5 stars reviewed yesterday
Jolka27 Houston, Texas
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2,955 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed 4 days with my friend, we got first floor room. Rooms are cute and clean. Food was very good! I love seafood so I was in heaven! I enjoyed the company of peacocks, cats, turtles and flamingos. Pool and beach area are very nice, service great. One small minus is transportation. Taxi drivers corporation is not good publicity... More

Review collected in partnership with Iberostar

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Burlington, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

i came to mexico to dive but the people I came with arent divers so we stayed at a different resort. I had stayed at other iberostars and loved it and had experience with Dressel and wanted to go back. Coming and going everyday from iberostar was easy.The gate staff were friendly and helpful. The staff at the desk, the... More

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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This place is amazing, the grounds are spectacular and are kept up very well. The beer and soft drinks are cold and widely available. It is truly paradise on earth with many types of wildlife roaming free. I would love to come back. I have stayed in cozumel approximately 15 times at various locations and this was the best "all... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for sharing your latest travel experience on this media. We are honored to understand from your comments that you did enjoy the general layout of our beautiful property as well as the food and beverage selection we offer. Receiving your kind words is especially gratifying as you are clearly very familiar with the island and several... More

Dallas, Texas
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Let me start off by saying that this resort is a bargain for what you get, but you need to know what you are getting. I think we stayed for five days, four nights for under $700. And what you get for that money is pretty good. I would go back. As long as you plan on this not really... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, On behalf of the Manager and all the staff at IBEROSTAR Cozumel, we would like to thank you for choosing our beautiful property for your recent vacation. We are thrilled that you liked several aspects of your stay with us, such as the perfectly groomed landscape including the local wildlife, the diving with Dressel Divers as well as... More

Euless, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I will start off my review with a disclaimer that this was a VERY cheap vacation for us this year so I will be taking that into consideration during my review. We normally spend more and stay in 4 or 5 star resorts. This was rated 4 stars but is more like a 3 star. With that in mind, there... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear customer, Thank you for choosing IBEROSTAR Cozumel and for providing us with your informative feedback. We get to understand from your comment that you were happy with the layout of our beautiful grounds its little bungalows and hammocks as well as the local wildlife that lives on property, we are thrilled that those aspects were pleasing to you. It... More

Bethlehem, Pennsylvania
Top Contributor
77 reviews 77 reviews
17 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the first time we stayed at this hotel, and also the first time we visited Cozumel. Had a great time. Hotel is not the same as other Iberostar's that we had stayed at in the past, but it is a different destination. Definitely a great hotel for divers. Most of the guests were divers, bragging about their experiences.... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of the manager and all the staff at IBEROSTAR Cozumel, we would like to thank you for choosing our beautiful property for your recent vacation. We are thrilled that you were able to enjoy your stay with us thoroughly due to the perfectly groomed landscape including the local wildlife, the delicious food offered and the well... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for the 6th times in September. This is considered a slow month and therefore the main buffet restaurant which is at he main lobby was closed. The service from the receptionist to the servers, grounds keepers, maids, bartenders and so on is excellent. The food, compared to my previous visits was lacking a bit. It could be due... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Cozumel once again for your vacation. We are thrilled that you were able to enjoy your sixth stay with us especially due to the fantastic service provided by our staff and Dressel Divers. We are sorry that you had an inconvenience with your hotel credit, we would like to clarify that this promotion... More

Kansas
Contributor
13 reviews 13 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We made a return trip to Iberostar Cozumel and were not disappointed. It was relaxing and the staff are so friendly and helpful. For those who complain about the food obviously did not make the effort to try new dishes prepared by the chefs. The choices on the buffet for dinner were excellent and always found new and delicious choices.... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Cozumel once again for your vacation. We are thrilled that you enjoyed the friendliness of our hardworking staff, recognized the changes we made recently in our buffet and were impressed by our immaculate surroundings as well as your sparkling room. We hope to be able to welcoming you for your third trip in... More

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Okay, so keep in mind that this is not the Ritz... it's a clean resort right on the coastline and affords some comforts while you enjoy Cozumel. We stayed here for 5-days/4-nights in August and though it was hot and muggy, the breeze was constant and the scenery was gorgeous. We stayed in room 7511, which definitely had some quirks.... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for providing your informative review regarding your stay at IBEROSTAR Cozumel. We are excited to hear that you our culinary offerings surpassed your expectations, our Executive Chef and his team work constantly on maintaining and improving our high standards, we are glad that this effort has been recognized. It is gratifying as well that the snorkeling... More

San Antonio, Texas
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

They list this resort as a 4 or 5 star hotel. Well, they are a green hotel so they must use organic cleaners. There was mold in the shower and swimming pools. They did not have top shelf liquors. The food was not bad, but not as great as a previous traveler shared with me. The Steak house Ribeye was... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for your review. We regret that your experience in our beatiful, green hotel was not pleasant. We are very sorry about your ring misplacement. Our Security Department is composed of a trained, professional team that need to follow certain procedures when investigating a case. As awkward as it may be, it is important to follow every... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(44)
  • Steak house(35)
  • Dive shop(27)
  • Mexican restaurant(26)
  • Great time(22)
  • Star Friends(19)
  • Pool bar(14)
  • Water shoes(13)
  • Beach bars(13)
  • Friendly and helpful(8)

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 306
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico

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