We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 58 Cozumel hotels

Iberostar Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Costera Sur, km. 17,785, Cozumel 77600, Mexico
Hotel amenities
Save Saved
You added Iberostar Cozumel to your Saves list
Iberostar Cozumel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
78%
Ranked #21 of 58 hotels in Cozumel
A recent review
4 of 5 stars reviewed yesterday
Cookiwafer Dallas, Texas
  • Overview
  • Reviews (2,876)
  • Photos (3,019)
  • Amenities
  • Q&A (1)
  • Room tips (471)
  • Location
  • More
Write a Review

2,876 people have reviewed this hotel

Traveler rating
    1,197
    1,022
    408
    164
    85
See reviews for
738
996
45
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (471)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dallas, Texas
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

The location of this hotel is wonderful, far enough out of town and close enough to some of the more enticing things to do on the island. You are 10 minutes from the Chankanaab snorkle beach, 15 minutes into town, 10 minutes from the Punta Sur ecological park, and the leeward side of the island, which is dotted with wonderful... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Pointe Claire, Canada
1 review
3 of 5 stars Reviewed 2 days ago NEW

We enjoyed everything but the beach at this resort. We understand that it is a preserve area but on the pictures of the brochures we don't see the rocks on the beach. So whit out water shoes it is impossible to get in the water.

Was this review helpful? Yes
Maryville, Missouri
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just got back from a family vacation at Iberostar Cozumel. This was a nice resort. We have stayed at nicer ones in Mexico (first stay on Cozumel though) but we have also paid more for those nicer hotels. With that being said, this hotel was nice. The rooms were clean and so were the resort grounds. Our family really... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Louisburg, Kansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Went to this resort July 18-23 and had a wonderful time. The resort was great! From check in to check out we had no problems. The check in process went smooth. The front desk workers were great! So nice and joking with the kids! They did lose power for a few hours, so it took a bit to get our... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of all the hotel staff and particularly the Manager, we appreciate the positive remarks you made regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed our facilities and human resources, nevertheless we are disappointed to hear that the layout of our bathrooms did not completely satisfy your needs. Please keep... More

Austin, Texas
1 review
1 of 5 stars Reviewed 4 days ago NEW

This was probably the most frustrating hotel stay I've had in the last 10 years. I really hated this place by the end of the trip. So many rules, the staff are like robots just enforcing the rules mindlessly, e.g. having to wear shoes at the pool restaurant; we could not board our diving boat at the hotel dock and... More

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for providing your informative feedback. We are sorry to hear that you found your vacation experience to be frustrating. As a hotel we have to implement and enforce certain rules to guarantee the safety of all our clients. Wearing shoes in the restaurants is one of them as the floor might be wet or a glass... More

Arvada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice resort with beautiful vegetation. Lots of animals, including many rescue cats that roam everywhere including the dining rooms. Everything is open air so birds are also around but that's part of being in Mexico. The pool is small but right on the beach. Swim up pool bar is great plus there's a beach bar if you would rather hang... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for providing us with your cordial feedback regarding your vacation at our beautiful hotel. We are thrilled that you liked the typical wildlife and enjoyed the snorkeling experience thoroughly. We are sorry that your friends did not get a room with an upgraded mattress, we are currently in the process of changing all of them so... More

Cozumel
1 review
5 of 5 stars Reviewed 4 days ago NEW

Everything at this hotel was great. We travelled with a large group for diving and ask of our needs were meet and we were accommodated for in every aspect. The staff at Dressel divers were great and assisted us with whatever our needs were. We had 2 new divers finish their certification with Erica and it was so easy and... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for taking the time out of your busy schedule to share your opinion about your recent stay at IBEROSTAR Cozumel. It is truly gratifying that you enjoyed all aspects of the hotel and had a great stay. We will forward your kind words to Dressel Divers too as they contributed to your fantastic vacation as well.... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

My family and I booked a 7 day vacation for the week of 7/18-7/25 at the cozumel Iberostar and were really unimpressed and disappointed. The pool was dirty and way to warm (I do realize that the heat of Mexico makes the pool hot). I really was grossed out at the constant barrage of dead insects, grass clippings, and disgusting... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, On behalf of the Manager and the whole IBEROSTAR Cozumel team, we would like to thank you for choosing our beautiful property for your recent vacation. We are excited that you enjoyed the politeness of our staff and that they were able to make such a good impression on you due to their willingness to help. We are... More

East Brunswick, New Jersey
1 review
4 of 5 stars Reviewed 5 days ago NEW

OK lets start by saying that before going to iberostar cozumel I've read many reviews here and some were way off, thats why I want to clear some of the comments. Cozumel: It is actually a very big island but you will probably be around " el centro" ( the downtown) Be prepared to be tormented by the people trying... More

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, On behalf of all the hotel staff and particularly the Manager, we appreciate the positive remarks you made regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed our facilities and human resources, nevertheless we are disappointed to hear that the layout of our bathrooms did not completely satisfy your needs. Please keep... More

Montgomery, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

This resort was excellent! The food was very good with several options. The staff is very service oriented. The location was good for us, since it is just a short walk to Alberto's. This restaurant was our favorite place because of the music and location on the beach. We also loved the variety of animals on the property--peacocks, flamingos, iguanas.... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for sharing your comments regarding your recent stay at IBEROSTAR Cozumel. We appreciate your generous words about the food, the wildlife and especially the great service of our staff. We hope to be able to welcoming you again soon for another fantastic stay. Best regards, Quality Manager IBEROSTAR México More

Owners: What's your side of the story?
If you own or manage Iberostar Cozumel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Iberostar Cozumel? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(44)
  • Steak house(35)
  • Dive shop(27)
  • Mexican restaurant(26)
  • Great time(22)
  • Star Friends(19)
  • Pool bar(14)
  • Water shoes(13)
  • Beach bars(13)
  • Friendly and helpful(8)

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Tingo, VISIT US, INC. , Travelocity, Caribbean Online Mgt Corp., Hotels.com and Venere so you can book your Iberostar Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico

3,019 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3007)
Viewed
Pool/beach area (561)
Viewed
Room/suite (277)
Viewed
Hotel & grounds (518)
Viewed
View from room (180)
Viewed
Dining (166)
Viewed
Bathroom (22)
Viewed
Family/play areas (18)
Viewed
0:46
Videos (11)
Viewed
Other (1254)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Hotel & grounds (1)
Viewed
Other (12)

Amenities

Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style
#4 Spa Hotel in Cozumel #6 Top resorts Hotel in Cozumel #12 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 
Number of rooms
306

See which rooms travelers prefer