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Iberostar Cozumel

Costera Sur, km. 17,785, Cozumel 77600, Mexico
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1 room 1 guest
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Iberostar Cozumel
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Iberostar Cozumel
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3,597 Reviews from our TripAdvisor Community

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Traveler rating
    1,454
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    517
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (695)
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    (3597)
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1 review
3 of 5 stars Reviewed yesterday NEW

My husband and I were there Aug. 23-28. The service was good and the people were very friendly. Food was not good, too bland. Rooms very smelly and outdated. I sprayed some Fabreeze room spray, didn't help. Grounds are beautiful and pool was amazing! Went on a snorkeling trip, the guys on the EL Dorado were amazing! Snorkeling off the... More 

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Montreal, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent here 2 so needed weeks in August with husband and 15yo daughter. We came to dive and truly enjoyed both hotel and diving center Dressel Divers. We had some issues with the room but finally it all get rectified, not the end of the world. Front desk manager Karina is very nice and professional, thank you so much. What... More 

Was this review helpful? Yes 1
Arvada, Colorado
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We traveled to Iberostar Cozumel early November last year. The grounds are beautiful, it is a large resort with bungalow style rooms. Bungalows have 2 floors. We stayed in an upper floor room. The room was fine, not 5 star but clean. However, there were no dressers, or hanging room for clothes, only a few shelves in the closet. This... More 

Was this review helpful? Yes 1
Brooklyn, New York
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Now that's a hard review to write, because I truly enjoyed the staff of the Iberostar but that is where my love for the property ends. Let me break it down to the most three important categories for me: 1. Rooms 2.Beach 3.Internet access 1. Rooms specially the beds are in need of a major remodeling. Our blanket had cigarette... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I love this resort. This was our third time to stay at Iberostar in Cozumel. The staff is very friendly and helpful. Food was good. Bartenders are not stingy with their drinks. The snorkeling here is phenomenal. The grounds are kept so nice. We saw wild pigs running around. Seems like less iguanas than other times. Even our maid left... More 

Was this review helpful? Yes 1
Kansas
1 review
4 of 5 stars Reviewed 4 days ago NEW

We greatly enjoyed our stay at the Iberostar Cozumel. The location for snorkeling and scuba is ideal, the rooms are nice, the staff was wonderful and the food was pretty good. Snorkeling (and scuba we hear, though we didn't dive) was wonderful straight off the pier. There are beautiful fish under it as well as small sting rays. It was... More 

Review collected in partnership with Iberostar

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Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, First of all, we would like to thank you for staying at IBEROSTAR Cozumel. Thank you for sharing this summary about your recent holidays. We are so glad to read that you have a great time with us starting with the unique Flora, Fauna and Sea life and the gastronomy. We are about to make some improvements in... More 

Lubbock, Texas
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My daughter and I traveled to Cozumel in August, 2015 to swim with whale sharks off Isla Mujeres. We chose to stay at Iberostar Cozumel because of it's wonderful location near excellent dive sites. If I could have given this hotel 3 1/2 stars, I would have. It's better than average, but not quite very good. This is a good... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, First of all, we would like to thank you for staying at our hotel. We are glad to know that you and your daughter enjoyed our beautiful facilities and our privileged location, near the reefs in the south part of the Cozumel Island. We truly appreciate your remarks about our mini bar, facilities, beautiful beach and our friendly... More 

Waukesha, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Best vacation I have ever been on. Amazing staff, (especially the Star Friends), great food, wonderful rooms, and a beautiful beach. Would recommend to anyone. Perfect for a fun trip for a group of friends, a romantic getaway, or a family vacation. Can't wait to go back!

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you very much for your 5 star TripAdvisor review about IBEROSTAR Cozumel. It is wonderful to read that your stay was faultless and that you appreciated every aspect of your stay. We appreciate your highlight of our friendly staff, they will be really happy to know they were an important part of your family vacation We would... More 

Reading, Pennsylvania
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Iberostar in Cozumel from Aug 14 - 20. There were 2 older adults and 3 kids in their early and mid twenties. My rating is based on the value/cost of the resort, not comparing it to other resorts. Overall - We have been to 2 other Iberostars (Tucan & Jamaica) and felt Cozumel was the best.... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, First and foremost, we would like to thank you for choosing IBEROSTAR in Cozumel. It is wonderful to read that we were able to make you feel special from the very first minute. Our main goal is to make our guests’ experience as relaxing and inviting as possible and we are pleased to know our staff went above... More 

Whitehorse, Canada
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

have a great room - junior suite - beautiful room - only one issue was that the A/C would not cool off the room and had to be on all the time to just keep it near 20C - fan was 'loud' so sleeping was either hot or not. Bed was fantastic though. It took three calls (days) to get... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for your lovely review of your recent visit to IBEROSTAR Cozumel. We are thrilled that we were able to provide you with a relaxing stay where you enjoyed the delicious and wide variety of our food, the general layout of our wonderful property as well as the friendliness of the staff. Like you mentioned during your... More 

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