We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Cozumel

Costera Sur, km. 17,785, Cozumel 77600, Mexico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Iberostar Cozumel
Professional photos View all
Browse nearby
Iberostar Cozumel
Add Photo Write a Review

3,547 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,442
    1,315
    503
    187
    100
See reviews for
977
1,250
64
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (682)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3547)
  • Mar-May only
    (1077)
  • Jun-Aug only
    (981)
  • Sep-Nov only
    (507)
  • Dec-Feb only
    (982)
All months
Tecumseh, Oklahoma
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed today NEW

Overall, this is a beautiful location. It has wonderful food and the BEST bar service we have ever had at any Cozumel resort. ALL the employees were super friendly all the time. But when we arrived, our room was extremely hot. Maintenance came the next morning and explained it is on a timer ( we had already found the sensor)... More 

Was this review helpful? Yes
Nazareth, Pennsylvania, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was the fourth year in a row at Iberostar Cozumel for our family and it is still easy to get to a family consensus: we are ready to go back! Each year, we give them a 5 star rating and this year will be no different. We all needed a nice relaxing vacation, my beautiful wife and our 2... More 

Was this review helpful? Yes 1
Champaign
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me start by saying, we had a great vacation and none of the problems at the hotel changed that. The Iberostar Cozumel is in a gorgeous location! We stayed here about 12 years ago and loved everything about it. We have also stayed at the Iberostar Playa Del Carmen 16 years ago and loved it. You can snorkel, kayak... More 

Was this review helpful? Yes 6
1 review
2 of 5 stars Reviewed 3 days ago NEW

The overall service was poor comparing with other all inclusives in the area. The AC was broken, the whole room stinks moldy. The food was cold, got sick right away. The beach is very rocky. Great place for snorkeling, saw many fish and rays.

Was this review helpful? Yes 5
Mount Vernon, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

First let me say that the Iberostar is a beautiful resort with abundant wildlife and tropical scenery. 90% of the staff go way above and beyond to help you and assist you especially the staff in the dining areas. Most are super friendly and will joke and have conversations with you. The "Star Friends" workers are great and do very... More 

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 3
West Middlesex, Pennsylvania
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We had rented 4 rooms for our family and all 4 rooms had broken air conditioning for at least half of the week. We told the front desk, and were promised that it would be fixed by a certain time in the evening. It was not fixed even once. After talking with other guests, it seems as though the problem... More 

Was this review helpful? Yes 6
Syracuse, NY
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice place with many 2-4 unit unique buildings. Winding paths, nice flora and many animals from boars to iguanas to peacocks. A few friendly cats walk about. Good food quality and variety. The nightly show is well done, but slightly loud. The beach is difficult to enter water without shoes, but easy steps down a dock. Tons of fish at... More 

Was this review helpful? Yes 1
Mansfield, Texas
1 review
3 of 5 stars Reviewed 4 days ago NEW

The resort was beautiful. Everyone was friendly and helpful on the resort grounds. Many animals wondering through that my kids loved. I was disappointed in the rooms. The first two nights we had ants on our counter with the TV and ice bucket and glasses. I called the front desk and they sent someone to spray at 11:30pm with a... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Dallas, Texas
1 review
4 of 5 stars Reviewed 4 days ago NEW

I knew it would be warm. It was 100+ in Dallas, so, all things considered, the 87 degree days and 72 degree mornings were nice (even with the humidity). One evening we seemed to have an issue with our room not cooling very well, but it was fine by the time we were ready for bed. Since we didn't spend... More 

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

This is the third time that we have stayed at the Iberostar and we will NOT be back. For starters, the air in the room didn't work most of the time, which seemed to be the case in talking to most of the guests. Next we made reservations for the "fancy" steakhouse and were very disappointed. The food was fair... More 

Was this review helpful? Yes 4
Questions? Get answers from hotel staff and past guests. Ask a question

4,077 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3658)
Viewed
Pool/beach area (801)
Viewed
Hotel & grounds (704)
Viewed
Family/play areas (29)
Viewed
Room/suite (330)
Viewed
Dining (204)
Viewed
View from room (198)
Viewed
Business center/function rooms (17)
Viewed
Bathroom (25)
Viewed
0:46
Videos (11)
Viewed
Other (1339)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (390)
Viewed
Amenities (46)
Viewed
Beach (30)
Viewed
Junior Suite (54)
Viewed
Pool (28)
Viewed
Restaurants and Bars (77)
Viewed
Standard Room (37)
Viewed
Standard Room with Partial Sea View (41)
Viewed
The Hotel (77)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Other (29)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Cozumel hotels
7.0 mi away
Presidente Inter-Continental Cozumel Resort & Spa
10.0 mi away
Cozumel Palace
Cozumel Palace
#3 of 53 in Cozumel
4.5 of 5 stars 2,912 reviews
0.5 mi away
Occidental Grand Cozumel
Show Prices
Show Prices
Show Prices
0.9 mi away
Allegro Cozumel
Allegro Cozumel
#34 of 53 in Cozumel
3.5 of 5 stars 3,025 reviews
3.9 mi away
Secrets Aura Cozumel
Secrets Aura Cozumel
#14 of 53 in Cozumel
4.0 of 5 stars 1,812 reviews
14.1 mi away
Melia Vacation Club Cozumel, All inclusive & Golf
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay