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Iberostar Cozumel

Costera Sur, km. 17,785, Cozumel 77600, Mexico
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Iberostar Cozumel
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Iberostar Cozumel
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3,425 Reviews from our TripAdvisor Community

Traveler rating
    1,388
    1,271
    487
    180
    99
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922
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plymouth, Wisconsin
Contributor
19 reviews 19 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed yesterday NEW

Nice hotel, good bar service at the pool. The beach is very rocky, entertainment is good. Rooms are nice food is good for an all inclusive. Flamingo's are beautiful, along with the other tropical flowers and plants.

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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed in bungalows for a week. I would definitely recommend upgrading to a suite, which we did half way through our stay. Bungalows are air conditioned, food is good, staff members are fantastic! Great place to relax and just kick back. I wouldn't recommend for clientele who are high maintenance, but it's great for couples or groups who just... More 

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Itasca, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

Nice and friendly staff, great food, excellent value for money. Never had to wait in line for food or drinks, was never a problem to find a chairs on the beach. Overall, it was a great and relaxing stay.

Review collected in partnership with Iberostar

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Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I have stayed at this amazing place on four different occasions and have never had a bad experience. When walking the grounds, you feel as if you are walking through a nicely manicured totally safe jungle. The flowers are always blooming and the birds are always singing. I can't say enough great things about the Iberostar! The... More 

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fayetteville, arkansas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First off is this resort 5* in luxury and food no. I have traveled a lot and stayed at a variety of hotels all over the world and I give the Iberostar a 5* because it is just fun and the food is not bad but it is not gourmet. The Star friends make this property 5*. We stayed 7... More 

Was this review helpful? Yes 2
Denver, Colorado
1 review
5 of 5 stars Reviewed 3 days ago NEW

Resort was great! Loved the small scale and the individual cabanas (as opposed to long hotel halls). The food was above average for an all inclusive and the staff was great. Lots of activities during the days if you were so inclined but not obnoxious if you weren't.

Review collected in partnership with Iberostar

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Blacksburg, Virginia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This resort was amazing. The swim up bar was wonderful along with Jose and Oscar as our favorite bartenders!! They were ver.y friendly and personable with us :) There were animals everywhere, peacocks, flamingos, parrots, cats, and even wild hogs! We already plan on coming back for another vacation

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Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, It is wonderful to hear that our staff went above and beyond to make sure that your stay at our IBEROSTAR Cozumel was a pleasant and memorable one; thank you very much for spending part of your time to share your feedback and personal experience on TripAdvisor. We are delighted to know that you had an enjoyable vacation... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice place, the following two things did not bother me so much but worth mentioning: 1) at least 8-10 cats throughout the resort, so if you are allergic, heads up 2) since its very humid quite a bit of mold in bathrooms But have to say great staff, good food and excellent night shows!!!

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for sharing your comments about your recent stay at IBEROSTAR Cozumel. We really appreciate you mentioning the great service provided by all our staff, rest assured that our most important goal is to exceed your expectations providing an outstanding service. Also thank you for recognize the excellent shows from our Star Friends. At the IBEROSTAR Cozumel... More 

Norman, Oklahoma
1 review
5 of 5 stars Reviewed 6 days ago NEW

Very nice servers. Always greeting everyone. The food was the same food everyday. A big variety just same food. The bed was very hard. Very clean rooms though. The entertainment was excellent. A different show everynight. Different games throughout the day.

Review collected in partnership with Iberostar

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Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Cozumel for your honeymoon and for writing these comments about your stay. We are glad to know that you enjoyed the service provided by our dedicated staff, entertainment team and the cleanliness of our resort. Your delightful experience with us is the greatest motivation exceeding our guests’ expectations. Regarding the beds, we would... More 

Durham, North Carolina
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for a week at the end of March. The food was decent. I didn't care for the Mexican restaurant but the steakhouse was great. We went twice. The beach was nice to lay at but not great to swim. Very rocky. Chairs at the pool fill up fast in the am. So must get there early

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR for your recent holiday vacation in Cozumel. We are glad to read you enjoyed our facilities, food and ground, our main goal is to meet our guests’ expectations, and to read that you even have a nicer time is a good sign that we are doing a good job.... More 

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