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Iberostar Cozumel

Costera Sur, km. 17,785, Cozumel 77600, Mexico
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Iberostar Cozumel
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Iberostar Cozumel
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3,404 reviews from our community

Traveler rating
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    485
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the resort the week of the 18th for one week. We arrived late, check was quick and painless and we were able to get some food at the main buffet that serves snacks late at night. I contact the resort by e-mail to request if we could get rooms in the same building since we were three... More 

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Montevideo, Uruguay
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I went with my husband and kids (3 and 6 years old). We had a great time. The foods was awesome, the people from the hotel was great! The entertainment team was really, really good. Don't miss their night shows! They do an awesome job. Erika, the girl in charge of the kids club was great with my kids, they... More 

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Bridgeport, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

What a fun place to stay! Great island atmosphere! Thatched hut rooms are adorable! Staff was fantastic. Walk to breakfast every morning and see all the iguanas, flamingo and peacocks hanging out is so cool! Pool is very nice. Beach is awesome! Dive boats pick you up right there. We had such a wonderful time. We will be back! Some... More 

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Kansas City, Missouri
Contributor
19 reviews 19 reviews
8 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I read every review about Iberostar Cozumel and went there with the opinion that it wouldn't be as nice as other places we've stayed because of the reviews and because we paid significantly less but we got such a good deal, we thought we'd give it a try. What a surprise that it exceeded my expectations!! I was not unhappy... More 

Was this review helpful? Yes 4
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Best place to be, specially if you scuba dive. Dressel Divers in the Hotel makes all difference in the world. Beautiful land scaping contributes to a nice experience. The only down side is the food. They need to do something to improve that, specially off season like september, only one restaurant open and menu never changes. Being there 3 years... More 

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Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Firstly, we would like to thank you for the review you shared following your recent visit to our IBEROSTAR Cozumel. We are delighted to read that we were able to deliver a relaxing holiday and meet your expectations. Furthermore, we thank you for highlighting the attentiveness of our staff and the diving and their full commitment to ensure... More 

Kitchener, Canada
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There were 10 of us that went to this resort, including 2 kids. This was a very good resort. The grounds were luscious. Plenty of greenery and animals wondering around (cats, boars, peacocks, lizards, flamingos, and more....) The pool was quite nice and large with plenty of chairs around it. If you want a chair in the shade they can... More 

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Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you very much for taking the time of sharing your experience at IBEROSTAR Cozumel with Trip Advisor readers. We are delighted to know that you and your friends group had an enjoyable vacation and that you were pleased with the facilities, pools, wildlife and services provided by the hotel and staff. Thank you for highlighting the good... More 

Salem, New Hampshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The grounds and Staff were phenomenal!!! I've been to resorts where the staff ignore you. Not this place!!! Everyone was happy go lucky!! Will definitely return in the future!!!!! The wildlife was also amazing!! Here's a picture with Pepe!!

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you very much for you kind words regarding your stay in our resort, for all of us it was a real pleasure to be at your service and make your stay a memorable vacation. We appreciate your highlight of our friendly staff, they will be really happy to know they were an important part of your family... More 

Denver
1 review
5 of 5 stars Reviewed 3 days ago NEW

If you are looking for total luxury this is not your place, but if you are looking for nice rooms, good food, really nice staff and lot's of fun then this is your place. We had a very relaxing vacation with plenty of options for fun. Great beach with some snorkeling right in front of the pier.

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We appreciate your feedback regarding your recent stay at IBEROSTAR Cozumel. Thank you for choosing us as your vacation destination. We are glad to know that you liked our grounds, the excellent food in our buffets and a la carte restaurants and the friendly staff. We hope to have the opportunity to welcome you back in the near... More 

Sarajevo, Bosnia and Herzegovina
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I went to the Iberostar, Cozumel with my brothers for 5 days in May 2015. what a great time. From the time the taxi dropped you off in front, the service was the best. this all inclusive hotel is great value. there are bars everywhere and wonderful dining choices. the nightly entertainment and disco was alot of fun. if you... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We are thrilled to read such praising comments about your experience at IBEROSTAR Cozumel and we are delighted to read that you enjoyed staying with us on this trip with your brothers. Your excellent comment about our resort make us feel proud of our service, we will send your comment to our General Manager in order for him... More 

Collingwood, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were back for our 7th visit. Everything was as expected. It's not the fanciest place we've stayed at but, it's just what we need. The resort has had some upgrades in the past year and more work is being done. The new mattresses were appreciated. The food is plentiful and there is always something that suits your palate. It's... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We would like to express our sincere gratitude for your loyalty and trust in our IBEROSTAR Cozumel and for sharing such a lovely review about your recent stay among us. Moreover, we are very pleased to read that we were able to meet your diving wishes and that our team members exceeded your expectations in regard to hospitality... More 

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Amenities