We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 58 Cozumel hotels

Iberostar Cozumel

3.5 of 5 Resort (All-Inclusive)   |   Costera Sur, km. 17,785, Cozumel 77600, Mexico
Hotel amenities
Save Saved
You added Iberostar Cozumel to your Saves list
Iberostar Cozumel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
78%
Ranked #19 of 58 hotels in Cozumel
A recent review
5 of 5 stars reviewed yesterday
Cristin E Cozumel
  • Reviews (2,824)
  • Photos (2,959)
  • Amenities
  • Room tips (458)
  • Location
  • More
Write a Review

2,824 people have reviewed this hotel

Traveler rating
    1,187
    1,000
    395
    159
    83
See reviews for
717
985
43
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (458)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cozumel
1 review
5 of 5 stars Reviewed yesterday NEW

This was an amazing place run by amazing people! Highly recommend, can't wait to go back! The environment is so relaxing but yet fun if you're interested in partying! I did not go with kids, but if I did there was so much for them to do. But if you are looking for a vacation without kids then you are... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes
Williamsburg, Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just returned from a six night stay at Iberostar Cozumel and it was exactly what we were looking for.We wanted a week of nothing more than relaxation and occasional diving and that is what we got, 100%. Atmosphere: The resort is internationally recognized as an area of ecosystem preservation. If you do not like nature, do not go to... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 1
Cozumel
1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a fantastic family vacation here. This place is a terrific value for the money, appropriate for all ages, families and couples, and would recommend to anyone. Variety of activities, though several are optional for extra fees (diving, swim with dolphins, jeep tours, ruins tours, etc).

Review collected in partnership with Iberostar.com

Was this review helpful? Yes
El Paso, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The resort is on par with pricing. It's a solid 3 star resort. Enjoy the low rates, but understand you will sacrifice amenities. You certainly won't sacrifice service, because they aim to please.they do a great job in being very personable. Our room was three star nice. Ants included. That's right ants. We had them in our room daily. On... More

Was this review helpful? Yes 1
McKinney, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This was my wife and I’s 2nd stay at Iberostar Cozumel, the first with our 2 children (Ages 9 and 7). We were there for a full week. There are so many pro's to the resort but I will start with the lesser, the lone con. Food, we knew going in that we were not in for an awesome week... More

Was this review helpful? Yes 1
Cozumel
1 review
3 of 5 stars Reviewed 4 days ago NEW

Staff excellent, buildings in need of repair. food decent, but only one breakfast place and one lunch place. With 4 night stay you can only get one night in reserved dining . So we ate in the same buffet every breakfast and dinner and by the pool lunch place. Except for the Mexican dinner our one night which was very... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear client, Thank you for sharing your latest travel experience on this medium. We are honored to understand from your comments that you enjoyed the friendliness of the staff as well as our culinary selection. We are sorry to hear that you were not fully satisfied with the dining options, as we provide one place for breakfast, lunch and dinner... More

Knoxville, Tennessee, United States
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This is going to be the hardest review that I have ever done because so many things that I liked about this resort but also many things that I really didn't like so much. I think this is a resort that will appeal to about half of the people and not appeal to the other half. I think that you... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for your informative review. We are thankful that you chose IBEROSTAR Cozumel for your latest vacation and are glad to find out that you liked the layout of our property, the food selection and the friendliness of our staff. It is very gratifying for us that you enjoyed those aspects of your vacation even though there... More

Balsam Lake, Wisconsin
Contributor
17 reviews 17 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel and Rooms: They were the perfect size. People talk about living out of their suitcases---there are hangers for important things, otherwise there are drawers in the closet. Its vacation people, just relax :) The housekeepers did a fantastic job of keeping it clean and tidy. They stayed nice and cool in the heat. I do recommend bringing dryer... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We are thankful that you chose IBEROSTAR Cozumel for your recent visit. It is exciting to hear that your stay overall was very positive for the several reasons pointed out such as great service from our housekeeping team, perfect pool conditions and the snorkeling experience you had with an external company. Our hotel is designed to be mainly... More

Knoxville, Tennessee
Top Contributor
60 reviews 60 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is the second iberostar resort I have stayed at. The other was the iberostar grand rose hall in Jamaica. That resort was by far the best I have ever stayed at. This resort was great but it's not five star. If you are going to cozumel it has to be for water sports. The dive instructors at this resort... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR again for your vacation. We are thrilled that you enjoyed the water sport activities as well as the food and excellent service from our wait staff. We will forward your comments to all the departments involved to reassure them that they are on the right path. We are sorry about the wait to... More

Houston, Texas
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this property previously and didn't have a great experience. Due to the dive shop on site, I decided to give it a try again. A couple of things have changed - food is MUCH improved, room is spotless, and the landscape is immaculate. Still some deferred maintenance/cleaning that could be done around the pool area. Really... More

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Cozumel again for your vacation. We are excited to find out that you gave the property another try and you found the diving experience, the cleanliness and quality of food superb. Thank you for your observations regarding some of the areas of the hotel as well as suggesting a room service option, we... More

Owners: What's your side of the story?
If you own or manage Iberostar Cozumel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Iberostar Cozumel? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(44)
  • Steak house(35)
  • Dive shop(27)
  • Mexican restaurant(26)
  • Great time(22)
  • Star Friends(19)
  • Pool bar(14)
  • Beach bars(13)
  • Water shoes(13)
  • Friendly and helpful(8)

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Tingo, VISIT US, INC. , Caribbean Online Mgt Corp., Travelocity, Despegar.com and Venere so you can book your Iberostar Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico

2,959 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2947)
Viewed
Pool/beach area (560)
Viewed
Hotel & grounds (518)
Viewed
Room/suite (277)
Viewed
View from room (180)
Viewed
Dining (166)
Viewed
Bathroom (22)
Viewed
Family/play areas (18)
Viewed
0:46
Videos (11)
Viewed
Other (1195)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Hotel & grounds (1)
Viewed
Other (12)

Amenities

Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style
#5 Spa Hotel in Cozumel #6 Top resorts Hotel in Cozumel #12 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 
Number of rooms
306

See which rooms travelers prefer