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Iberostar Cozumel

Costera Sur, km. 17,785, Cozumel 77600, Mexico
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Iberostar Cozumel
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3,481 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
8 reviews
4 of 5 stars Reviewed yesterday NEW

The atmosphere is great at Iberostar Cozumel. The staff were very attentive and prompt on almost everything you could need. The food selection was immense and there were a couple of nice reservation only places that were nice. El Serape and El Cedral. The Star Freinds staff is awesome for the entertainment. Spa was very high priced, much higher than... More 

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Bloomington, Indiana
2 reviews
4 of 5 stars Reviewed yesterday NEW

our first all-inclusive and what a great trip! upon arrival to the Cozumel airport, however, we did almost get misdirected by a timeshare person because she was dressed like the airline employees and told us that she would take us directly to our driver (after she asked what company we were with). What a liar! But thanks to multiple warnings... More 

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Lowell, Arkansas
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We have stayed at other Iberostar resorts without incident and enjoyed them very much. THIS trip started wrong with 2 double beds for my wife and I, when we booked a KIng room.....And ended with housekeeping stealing our wedding rings from our room. Now I admit I didn't use the safe, but they were in her wallet which was in... More 

Was this review helpful? Yes 3
Levittown
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The resort was overall very pleasing besides the fact that there was no 24 hour food service and the hotel did not spray for mosquitos. The price for bug spray was too over priced. I had to pay more attention to the mosquitos than enjoying my vacation.

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Level Contributor
11 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We usually stay at the Tucan in Playa but that was full so came here. The little bungalows are lovely and charming - I like them much more than the big, hotel style buildings of the Tucan. The grounds here are lovely and they do seem to care for the environment and the animals here (important to me). The food... More 

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Floyds Knobs, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My girlfriend and I just returned from an amazing stay at the Iberostar Cozumel. Our first trip to Cozumel but our second stay at an Iberostar in Rivera Maya (Tucan in '12 was also awesome) and we would go back in a heartbeat. Check-in around 4:30 was quick and our porter was jovial and informative taking us by golf cart... More 

Was this review helpful? Yes 2
Dallas
1 review
5 of 5 stars Reviewed 3 days ago NEW

The layout of the eight plex is nice. The food was above expectation. All the staff was friendly. The star group were so fun. The pool was large and super clean. We traveled as a couple and observed a wide range of ages and families.

Review collected in partnership with Iberostar

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Georgetown, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff was super friendly and took care of any needs that we had. We needed our rooms to be close together...done. Called for an iron...it wasn't there in 15 mins and the front desk CALLED ME to see if it had arrived I said no and they had it sent immediately. Food was amazing. Drinks were great. Rooms were... More 

Review collected in partnership with Iberostar

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Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What a Wonderful Resort!! I recommend this beach front resort highly, but lets keep it a secret ok? :) We had our own private beach area, a great view of the ocean from our newly renovated Tiki Hut, and an unlimited supply (24/7) of yummy food!! Service was excellent. The Resort has a rain forest feel to it with lush... More 

Was this review helpful? Yes 2
Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

The moment I got to the hotel, it blew my mind. I love how to resort looks and how the people that work there make you feel. The moment we were waiting for our hotels keys we received drinks haha. Everyone is so welcoming and very friendly. The staff was wonderful and I would return in a heart beat. The... More 

Was this review helpful? Yes
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