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Hotel B Cozumel

Carretera Playa San Juan Km 2.5 | Zona Hotelera Norte, Cozumel 77600, Mexico (Formerly Hotel Fontan Cozumel Dive Resort)
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Hotel B Cozumel
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Hotel B Cozumel
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406 reviews from our community

Traveler rating
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    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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There are newer reviews for Hotel B Cozumel
See the most recent reviews
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 30, 2013

Well its fine hotel, great view nice crew and everything but there is s lot of things which are desapointing. Such as: no hot water during the day, i know its very wierd and they are very cheep with the towels never more than two!! The bar has good prices. There is no diffrences between the rooms dont take pool... More 

Was this review helpful? Yes
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review

Dear guest thank you very much for taking the time to write a comment , Hotel B Cozumel works every day to improve and listen is the best way to do this, we are pleased that you like our sight and service staff we are quite sure they will feel pleased to hear that, however I apologize for not achieve... More 

Netanya, Israel
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2013

This hotel made our trip to Cozumel so much fun! We stayed during Sep. 2013, the weather wasn't so great... BUT the hotel staff was so nice and the service was wonderful so we didn't mind staying there when it was raining. Restaurant is excellent! highly recommended. Cesar from the front desk was so helpful and nice, helped us with... More 

Was this review helpful? Yes
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review

Glad to hear that you had a great time with us at Hotel B we strive to make your trip a memorable experience, thank you for letting us be part of this important event as your honeymoon we expect to have you back soon, the staff will be really motivated by comments expressing. you have a great day Beatriz Tinajero... More 

1 review
5 of 5 stars Reviewed September 22, 2013

Wow one of the best relaxation spots on the island. Would recommend to friends.. Staff is happy and you can tell in the attitude and attention, that they put your plates on the table, and also when taking away the plates.. They must have a very nice boss,, it shows in their behavior and attention they pay towards you.

Was this review helpful? Yes
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review

Thank you very much for your comment, we are pleased you enjoyed your stay at the B and has appreciated many details and effort of our team. Our goal is to create unique experiences and always remember to give the best service to our guests. looking forward to have you home again in the future. Have a great day Beatriz... More 

mpls
Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 20, 2013 via mobile

After an amazing week at Blue Angel we came here. We had a ground floor room by the pool and it looked beautiful! And romantic. It was very quiet due to off season and thats why we got a good rate $111 per night. We went to the hottub for happy hour and we had the place to ourselves. We... More 

Was this review helpful? Yes 4
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review

We really appreciate your feedback through trip advisor. Listening to our guests is our best way to continue improving, reinforcing what you like and working on your observations. We are gland you like our rooms and the view we try to care theThe perfect harmony of beauty, design and relax. As for the restaurant service. We apologize for the inconveniences... More 

costa mesa, ca
Top Contributor
72 reviews 72 reviews
42 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed September 12, 2013

I really wanted to love this property, but the service was so bad. The location is beautiful - right on the water with a nice (but small) pool and a small grotto facing the ocean. But the location couldn't make up for the rude service. Also, their Wi-Fi doesnt work in the rooms and only rarely works in the lobby.... More 

Was this review helpful? Yes 3
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review

We really appreciate your feedback through trip advisor. Listening to our guests is our best way to continue improving, reinforcing what you like and working on your observations. We are glad you like our Hotel view, making the perfect place to give an unique experience is one of our goals every day. Regarding the Internet we already have the solution... More 

Contributor
18 reviews 18 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 11, 2013 via mobile

I was worried about this place because of the last reviews but it turned out to be a great place, very friendly people, great service, amazing view! Will come back anytime!!! Two things: 1. The standard room is located in the fourth floor, take that into consideration when you order. 2. The hotel sells packages for 200$ for a day... More 

Was this review helpful? Yes
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review

Dear guest greatly appreciate the time you took to write this review and we are very pleased to hear how much you enjoy our facilities, team B will be very happy to know that their efforts are making a memorable stay for you . Regarding t to the beach club, guests always come first so gladly we aside chairs for... More 

Contributor
20 reviews 20 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 31, 2013

First time to stay at Hotel B and was impressed with beautiful view, pool, grounds and service. The maintenance and housekeeping was great with quick response to requests, such as extra towels. We did not like the water in open pitchers in the rooms as they seemed to attract bugs. Refills for the water was provided for in the hallways... More 

Was this review helpful? Yes
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review

Dear guest greatly appreciate the time you took to write this review and we are very pleased to hear how much you enjoy our facilities, team B will be very happy to know that their efforts are making a memorable stay for you . Regarding t to the beach club, guests always come first so gladly we aside chairs for... More 

Naperville, IL
Top Contributor
71 reviews 71 reviews
14 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed August 30, 2013

I have never visited a vacation hotel more than once a year until I found Hotel B. It is an absolute paradise! We stayed in room 107 which was 3rd from the far end of the building away from the restaurant and reception side of the building. For those who commented on bad internet reception, all I can say is... More 

Was this review helpful? Yes 1
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review

Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know their efforts are making a memorable stay for you. We are glad you like our Hotel setting of place, and our view´s room, we work... More 

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 19, 2013

Pros- great pool / beautiful views / on north end of island away from all crazy downtown area Cons: -- Morning coffee luke warm every day --Wifi was terrible, even after changing rooms -- towels worn out & thin --Tried to up charge us $40 per day for decorations in the room that were non existent --A $45 miscellaneous charge... More 

Was this review helpful? Yes 6
HotelBCozumel, Director General at Hotel B Cozumel, responded to this review

Hello, I would like to thank you very much for having let your opinion on Tripadvisor. We are glad to have received you at B, and glad to know that you enjoyed the view and the relaxing time on our pool area . On the other hand, we are very unhappy to know about the situations that affected your experience... More 

North Richland Hills, Texas
Top Contributor
51 reviews 51 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed August 13, 2013

The hotel is actually very cute with a great view from every room and the rooms are a good size but that is where the good stops. The staff is very lacking when it comes to customer service. Towels are hard to come by...our second day the maid came and went and left us only 2 body towels and 1... More 

Was this review helpful? Yes 6
HotelBCozumel, Gerente at Hotel B Cozumel, responded to this review

Dear guest, Many thanks for your feedback. We are always open to listen to our guest’s comments to improve our service. We are glad you liked our rooms and view, and we are pleased you enjoyed our food. As a serious company focused on offering a unique experience, I want to apologize for not accomplishing our goal during your stay.... More 

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