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Hotel B Cozumel

3.0 of 5 Carretera Playa San Juan Km 2.5 | Zona Hotelera Norte, Cozumel 77600, Mexico (Formerly Hotel Fontan Cozumel Dive Resort)
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Certificate of Excellence 2014
Hotel B Cozumel
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Hotel B Cozumel
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331 reviews from our community

Traveler rating
    177
    91
    29
    15
    19
See reviews for
43
179
14
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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All months
Contributor
18 reviews 18 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I love this place, it has become a staple when visiting the Mexican Caribbean. I find it far superior to the dirty and overcrowded hotels in Playa del Carmen. If peace and quiet is what you are looking for, this is the place for you. The hotel has a beautiful reef as a back yard, teeming with life. I have... More

Was this review helpful? Yes
HotelBCozumel, General Manager at Hotel B Cozumel, responded to this review
Google Translation

Estimado GueyOfLife, ¡Qué gusto saber que nos has visitado en repetidas ocasiones! Tal como lo mencionas, el Hotel B Cozumel... More

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Although the list of things this hotel has going for it are not few in number, sadly something was just off throughout our stay, like a small nagging feeling that things are not quite right. Hotel B has a nice swim and lounge area, seaside backdrop, ocean access, pleasing aesthetic interiors (though cliche and a bit too hip). The restaurant... More

Was this review helpful? Yes 1
HotelBCozumel, General Manager at Hotel B Cozumel, responded to this review

Dear BrookeLein, We really appreciate your time and feedback through TripAdvisor. Listening to our guests is our best way to continue improving, reinforcing what you like and working on your observations. I would like to apologize for the inconveniences caused and would kindly ask to return in the future so that we can make it up for you and create... More

Seattle, WA
Contributor
19 reviews 19 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have not spent the night at Hotel B, but twice in the past few years, I have used their property as place to go snorkeling. Hotel B lets visitors pay a fee ($25/person USD) to use their pool area and covered deck over the sea. The Fee goes towards any food service you purchase at the hotel. The deck... More

Was this review helpful? Yes
HotelBCozumel, General Manager at Hotel B Cozumel, responded to this review

Hello Heididavidc, Thank you for writing your comments in TripAdvisor! We are glad to know you have visited us, although we would love you to stay and get the full B-Experience!!! We hope to have you back soon, and enjoy more of our snorkeling service. Best regards, More

Sydney
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I loved this hotel!! We arrived in a massive storm and had doubts. But then the storm cleared and the sun shone and this place was beautiful! We had an ocean front room with a balcony and it was divine to wake up and look out onto the ocean every morning. It's got a relaxing vibe about it and away... More

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HotelBCozumel, General Manager at Hotel B Cozumel, responded to this review
Google Translation

Estimado JessTheKey, Gracias por tomarse el tiempo para compartir sus comentarios. Estoy muy contento de leer su valoración de nuestro... More

Ogden, Utah, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I was told I had a reservation for the first week in December, back in September. But they never confirmed it. So, since that time I've sent at least 10 emails and lately have called on 4 different occasions to speak to the manager. I'm always told they'll call me back and they have not done so. What a horrible... More

Was this review helpful? Yes 1
HotelBCozumel, General Manager at Hotel B Cozumel, responded to this review

Dear Linda W, We really appreciate your time and feedback through TripAdvisor. Listening to our guests is our best way to continue improving, reinforcing what you like and working on your observations. I would like to apologize for the inconveniences caused. For Hotel B Cozumel the most important thing is our guests and their satisfaction; you can be 100% sure... More

Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The place is really pretty, but the attitude of the workers and the management is insulting, offensive and bad. They treat us different just because of our nationality, although we didn't make any troubles and paid like anyone else. We walk out of the hotel with a bad feeling.

Was this review helpful? Yes 4
HotelBCozumel, General Manager at Hotel B Cozumel, responded to this review

Dear Shahar1991, Thank you very much for leaving your opinion on Tripadvisor. We are glad to have received you at B, and glad to know that you enjoyed our place. On the other hand, we are very unhappy to know about the situation that affected your experience in a negative way. The Hotel B Team is a multiethnic and multicultural... More

Copenhagen, Denmark
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 12, 2014

We stayed at this hotel during our trip to Mexico in the summer of 2014. We had already spent time in some very nice hotels. Still we were not disappointed. The hotel is very nicely decorated and very clean. The rooms facing the water are amazing with unforgettable views. Excellent snorkeling directly from the shore. The area surrounding the hotel... More

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1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 9, 2014

Me an my wife were in our HoneyMoon. The hotel has few flaw: 1. They don't change the towels... Only organize them again. 2. Their service is very bad.... 3. No wifi in the rooms.... 4. Small dishes in the hotel restaurant and very expensive... The only good thing I can write about is the swimming pool... WOW

Was this review helpful? Yes 4
London, United Kingdom
1 review
4 of 5 stars Reviewed September 30, 2014

A great location, close to the main town centre and the ferry port. It's not on the beach but you can dive into the sea directly and go snorkelling. The pool area is fab with lots of beds and cabanas but the pool itself was a bit dirty, had quite of lot of dirt and debris floating around in it.... More

Was this review helpful? Yes
Cypress, Texas
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 29, 2014

I stayed here for a week. The rooms were always clean and cool. Staff were so friendly. Food at the restaurant was good. Happy Hour was nice to have every night. They have snorkeling right down the steps. The little reef is perfect for beginners and a place to get your mask on right. So many little fish right there... More

Was this review helpful? Yes 1
HotelBCozumel, General Manager at Hotel B Cozumel, responded to this review

Dear Thuffman 4 I would like to thank you for your time and great feedback. We are glad to hear that you had a great time and positive experience in the hotel, and enjoyed our services such as Happy Hour, restaurant and snorkeling. It is a pleasure to offer our services, and our commitment is the main motivation to make... More

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Additional Information about Hotel B Cozumel

Address: Carretera Playa San Juan Km 2.5 | Zona Hotelera Norte, Cozumel 77600, Mexico (Formerly Hotel Fontan Cozumel Dive Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel B Cozumel 3*
Number of rooms: 45
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Also Known As:
Hotel Fontan Cozumel Dive

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