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Playa Azul Golf, Scuba, Spa

#10 of 53 Hotels in Cozumel
Certificate of Excellence
3.0 of 5
Hotel website
Carretera a San Juan, Km 4 | Zona Hotelera Norte, Cozumel 77600, Mexico
Special Offer
Web Special 7 Nights
Playa Azul Golf, Scuba, Spa
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Ranked #10 of 53 Hotels in Cozumel
Certificate of Excellence
A recent review
5 of 5 stars Reviewed May 26, 2015
Melinda B
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480 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Playa Azul Golf, Scuba, Spa
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

Our trip in May was our third trip to this hotel. It'seems a small hotel with all rooms facing the ocean. The staff is phenomenal! Our bartenders, waitstaff, and maids were so personable and wonderful. The views are so relaxing and beautiful. The snorkeling on the beach is great,we saw squid, butterfly fish, sand dollars, crabs, puffers, barracuda, octopuses, and... More 

Was this review helpful? Yes 4
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Greetings from Playa Azul We appreciate so much that you come year after year to Playa Azul and that you had a great time each time. Thank you for your preference and see you in a future. Kind regards Ana More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 14, 2015

i can't say enough about this boutique Hotel! Clean beautiful... And the service is the only 5 star on the Island! Not sure why anyone would stay anywhere else! It's an instant home in paradise! And the owners and staff make you I stand family! Have 7 years experience going here and I would recommend to anyone!

Was this review helpful? Yes 3
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Hola from Playa Azul Cozumel Wow, your super nice comment encourages us to keep pamper all our loyal guests!! It is great to know that you enjoyed your stay as you always do! Thank you very much for your preference. You are part of Playa Azul family and we will see you in your next visit Kind regards Ana More 

Atlanta, Georgia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 10, 2015

There are many hotels to choose from in Cozumel, so in fairness to this hotel, it is important to keep in mind not to compare it to bigger, mega-resorts. The Playa Azul is a much older property in the North Hotel Zone where most of the original hotels on the island are situated. We were looking for a quick, inexpensive... More 

Was this review helpful? Yes 3
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Greetings from Playa Azul We appreciate your comments and we hope that next time you will enjoy the snorkel and the suites that will be refurbished and with new amazing added values in this low season. We all look forward to having the pleasure of welcoming you again next year. Kind regards Ana More 

Seattle, Washington
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 10, 2015

We've spent a week here with my wife in May. Overall it's been a nice pleasurable vacation. Hotel was exactly what we've been looking for. We didn't get the all-inclusive option. Unless you eat and drink heavily I don't recommend you to get it either. Food and drinks are considerably cheap here so you have to eat and drink a... More 

Was this review helpful? Yes 2
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Greetings from Cozumel!! Thank you very much for your detailed comment!! Comments like yours help other guests to know us and decide to stay with us. We are very happy to hear that you enjoyed the hotel and also we will do our best to take care of the comments you mentioned that were not so great or annoying. We... More 

Brattleboro, Vermont
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 8, 2015

I was looking for a hotel on the beach in Cozumel and this was everything I hoped it would be. Cozumel doesn't have a lot of beachfront so it was nice to find some sand and beautiful views. The restaurant was delicious and the room was made up with flower petal s when we arrived.

Was this review helpful? Yes
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Hola from Playa Azul We appreciate your preference and we are very happy to know that the hotel was what you expected. We hope you will visit us in a future. Best regards Ana More 

New York City, New York
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed April 21, 2015

I picked this hotel based on the reviews here and its proximity and special offer with the golf club. When booking, I was led to believe it was closer to the golf club than it was (I don't know if that was the fault of the hotel or the booking site). You definitely need to take a cab. As for... More 

Was this review helpful? Yes 5
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Greetings from Playa Azul Hotel Thank you for submitting your feedback on Trip Advisor. We will do our best to improve all the services you mentioned. We hope you will change your mind and let us pamper you as you deserve. Best regards Ana More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 19, 2015

Its not a fancy place and rooms were standard. Beds were comfortable, view of ocean amazing! Snorkeling right outside the hotel was like having a free dive. Octopus, eel, and tons of fish right there. We spent hours in the water. Nice clean pool. Staff very friendly and helpful. Food was excellent. Never had to wait for a cab, close... More 

Was this review helpful? Yes 1
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Hola from Cozumel We appreciate your comment and yes the snorkel right in front of the hotel is great, we are really happy that you enjoyed it. Thanks for your preference Best regards Ana More 

Jacksonville Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 12, 2015

Very clean , small , quiet resort. Staff was very friendly, accommodating, and excellent service. Restaurant has wonderful breakfast , the rest of the meals were so so. Best food hidden away is at the golf course. Grouper fillet excellent, flank steak excellent!!!! Water was spectacular and you could see a lot of fish from the beach without snorkeling.

Was this review helpful? Yes 1
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Hola from Playa Azul We appreciate your comment and we will do our best to improve our meals. We all look forward to having the pleasure of welcoming you again very soon. Kind regards Ana More 

Fort Worth, Texas
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed April 6, 2015

We picked this place based on all the positive reviews and high praise for the staff. Perhaps, based on this, our expectations were set too high. I guess you need to be a repeat guest to receive all the fantastic customer service that so many other reviewers have oohed and aahed over. The minor critiques: We arrived at 1pm (early)... More 

Was this review helpful? Yes 15
Ana D, General Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Firstly we would like to apologize for all the inconveniences you experienced during our stay with us. Secondly I would like to address each of them: - As per the check-in time we normally allow our guests to do so immediately upon arrival. Unfortunately that is something that we can not always do during the high season, which was the... More 

1 review
5 of 5 stars Reviewed April 6, 2015

Lovely place for our honeymoon, everyone was so friendly, staff knew our names by day two! Comfy and clean Snorkeling off the beach was great too. Restaurant had a great complimentary breakfast. Felipe at the bar was my favorite.

Was this review helpful? Yes
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Greetings from Cozumel Thank you very much for your lovely comment. We hope to see you in a future Kind regards Ana More 

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