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Playa Azul Golf, Scuba, Spa

Certificate of Excellence
3.0 of 5
Hotel website
Carretera a San Juan, Km 4 | Zona Hotelera Norte, Cozumel 77600, Mexico
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Playa Azul Golf, Scuba, Spa
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Ranked #9 of 57 Hotels in Cozumel
Certificate of Excellence 2014
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460 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I picked this hotel based on the reviews here and its proximity and special offer with the golf club. When booking, I was led to believe it was closer to the golf club than it was (I don't know if that was the fault of the hotel or the booking site). You definitely need to take a cab. As for... More 

Was this review helpful? Yes 3
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Its not a fancy place and rooms were standard. Beds were comfortable, view of ocean amazing! Snorkeling right outside the hotel was like having a free dive. Octopus, eel, and tons of fish right there. We spent hours in the water. Nice clean pool. Staff very friendly and helpful. Food was excellent. Never had to wait for a cab, close... More 

Was this review helpful? Yes 1
Jacksonville Beach, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Very clean , small , quiet resort. Staff was very friendly, accommodating, and excellent service. Restaurant has wonderful breakfast , the rest of the meals were so so. Best food hidden away is at the golf course. Grouper fillet excellent, flank steak excellent!!!! Water was spectacular and you could see a lot of fish from the beach without snorkeling.

Was this review helpful? Yes 1
Fort Worth, Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We picked this place based on all the positive reviews and high praise for the staff. Perhaps, based on this, our expectations were set too high. I guess you need to be a repeat guest to receive all the fantastic customer service that so many other reviewers have oohed and aahed over. The minor critiques: We arrived at 1pm (early)... More 

Was this review helpful? Yes 12
Ana D, General Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Firstly we would like to apologize for all the inconveniences you experienced during our stay with us. Secondly I would like to address each of them: - As per the check-in time we normally allow our guests to do so immediately upon arrival. Unfortunately that is something that we can not always do during the high season, which was the... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Lovely place for our honeymoon, everyone was so friendly, staff knew our names by day two! Comfy and clean Snorkeling off the beach was great too. Restaurant had a great complimentary breakfast. Felipe at the bar was my favorite.

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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed as a family of 4 during school break in March.The positives: small property so everything is a 5min walk from your room, great little bar right by the water, breakfast and lunch (only tried the bar menu) were very decent, small beach but enough for property size, you can snorkel 30 feet from the beach (saw rays, lots of... More 

Was this review helpful? Yes 2
Huntsville, Alabama
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2015

When we first arrived, I was thinking this wasn't what I was expecting. The hotel was smaller which is a great thing but older than I usually stay in....BUT after settling in and going downstairs to the pool area I noticed we were not smothered side by side with other vacationers, there was actually room to move around without tripping... More 

Was this review helpful? Yes 2
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Hola from Playa Azul It is a pleasure to read that after all you like the hotel and have a wonderful experience with Blue Dream. The hot water issue is a great story to remember :) This summer all the suites will be refurbished and with new amazing added values. The staff, the beach and the food you like will... More 

Huntsville, Alabama
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

Family oriented, spacious rooms, wonderful beach, great food, and great staff. Prices were competitive, the property was quiet during the day and night. Plenty of umbrellas and lounge chairs to go around at no extra charge. Snorkeling right off the beach with lots of fish, stingrays, and even an octopus. Don't touch the sea life. My wife and I will... More 

Was this review helpful? Yes 1
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Thank you very much for posting your nice compliment!! It feels so good to know that you had a great time and that you plan to come back. Thank you very much for your preference. Kind regards Ana More 

Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 22, 2015

Not worth the price! For what we paid per night - $580 - I would have expected to have silly things like hot water (out for 3 days), access to non motorized water equipment such as snorkeling and kayaks. The hotel has only one pool, very slow kitchen staff. Waiters are good and try hard but plan on 45 minutes... More 

Was this review helpful? Yes 1
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Greetings from Playa Azul Hotel Thank you for submitting your feedback on Trip Advisor. We are very sorry to read that you had a bad experience. We hope you will change your mind and let us pamper as you deserve. Best regards Ana More 

Davenport, Iowa
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 22, 2015

stayed at playa azul 3-14 to 3-20-15 i can say that everyone their was very friendly and helpful. the people at the front desk can arrange anything you want to do very quickly such as cabs or jeep rentals brought to the hotel for you wich makes doing things on the island easy. the hotel has diving-snorkleing-para sailing-jet ski-wind surf... More 

Was this review helpful? Yes
Ana D, Guest Relations Manager at Playa Azul Golf, Scuba, Spa, responded to this review

Greetings from Playa Azul Thank you very much for posting your nice comments, we really appreciate that a lot. This helps others to know the hotel and decide. We all look forward to having the pleasure of welcoming you again very soon. Kind regards Ana More 

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