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Coral Princess Hotel & Resort

#24 of 57 Hotels in Cozumel
Certificate of Excellence
Carr. Costera Norte Km. 2.5, Cozumel 77600, Mexico
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Coral Princess Hotel & Resort
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Coral Princess Hotel & Resort
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605 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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There are newer reviews for Coral Princess Hotel & Resort
See the most recent reviews
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 8, 2015

We have stayed at this place several times and not been disappointed. The restaurant is ok but not super. Good for their breakfast. The last two users we went elsewhere and missed the Coral Princess. Their staff is excellent. Small, comfortable, and great snorkeling. Drinks by the pool are wonderful.

Was this review helpful? Yes 1
JORGE P, Community Manager at Coral Princess Hotel & Resort, responded to this review

Dear Betsy, Greetings from Coral Princess Hotel & Dive Resort. Thank you for taking the time to write your comment on TripAdvisor as well as recommending us. I'm glad you love stay with us. I hope to see you soon on this beautiful island. Kind Regards, JORGE Community Manager More 

Ontario
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 7, 2015 via mobile

Had blindly booked this hotel as I was boarding a plane after a missed flight, then change of plans. We were pleasantly surprised at how nice the Hotel was and it's friendly staff. Dissapointed I didn't get the All Inclusive I was expecting (miscommunication on Hotels.com part along with no free Airport pickup) but the delicious Breakfast was included and... More 

Was this review helpful? Yes 2
JORGE P, Gerente at Coral Princess Hotel & Resort, responded to this review

Dear guest, Greetings from Coral Princess Cozumel. I would like to thank you for taking the time to write your comment on TripAdvisor as well as recommending us. I'm glad you have enjoyed your stay with us, and really hope to see you next time at our resort for diving adventures, you won't regret. Have an excellent day! Kind Regards,... More 

Syosset, New York
1 review
4 of 5 stars Reviewed March 6, 2015

Renovations were going on when we arrived but it didn't take away from the friendly and helpful staff and perfect beachfront location. I was disappointed that the beach was narrower than years ago. We chose to upgrade to a one bedroom suite (the studio was very small for a 9 day stay and does not offer a usable balcony.) Even... More 

Was this review helpful? Yes
JORGE P, Community Manager at Coral Princess Hotel & Resort, responded to this review

Dear guest, Greetings from Coral Princess Hotel & Dive Resort. I hope you are well, and I would like to thank your for posting your comment on TripAdvisor, it is for us an excellent via to read all our comments guest and improve our service. I'm glad you enjoyed your vacations with us. I look forward to seeing you soon.... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 6, 2015

I picked this hotel because I read reviews that we could snorkel right off the property. The dive shop was closed when I decided to do this and the staff said they are not a part of it and couldn't help. When I did get out it was a bit rough due to all the boats going by but I... More 

Was this review helpful? Yes 2
JORGE P, Community Manager at Coral Princess Hotel & Resort, responded to this review

Dear guest, Greetings from Coral Princess Hotel & Dive Resort. I would like to thank you for taking the time to write your comment on TripAdvisor, your feedback is really important to us to improve our service. I look forward to seeing you soon. Kind Regards, Jorge Community Manager More 

1 review
5 of 5 stars Reviewed March 6, 2015 via mobile

The cleanliness and service were amazing. The resort was immaculate. It's not fancy, but all in good repair and clean, including the linens. The staff was welcoming and helpful. When we left we felt as if we were leaving old friends!! We already have another trip scheduled!

Was this review helpful? Yes
JORGE P, Community Manager at Coral Princess Hotel & Resort, responded to this review

Dear Charisse, Greetings from Coral Princess Hotel & Dive Resort. We would like to thank you for taking the time to write your comment on TripAdvisor as well as recommending us. I am glad you have enjoyed your stay with us. I look forward to seeing you soon, Kind Regards, Jorge Community Manager More 

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 2, 2015

Was really looking forward to the new upgrades. The pool upgrade is very nice but from the website was really looking forward to the rooftop jacuzzi and restaurant. Not finished as of 2/28 and I suspect not for a while longer. I too miss the old thatched beach deals. The entrance is not even finished and I don't think when... More 

Was this review helpful? Yes 2
JORGE P, Community Manager at Coral Princess Hotel & Resort, responded to this review

Dear Guest, Greetings from Coral Princess Hotel & Dive Resort Cozumel. First of all I would like to thank you for taking the time to write your comment on TripAdvisor, we appreciate all your feedback, is good for us to improve our service. The renovations are now concluded, we are taking all the feedback of our guests and members to... More 

Columbus, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 28, 2015

I booked my 1 bedroom suite 5 months in advance and paid for it in full. When I got there I was taken to a regular room. went back to the desk with my email confirmation. After phone calls ect I was told they had my suite but it would need to be cleaned. The place is nice and convenient... More 

Was this review helpful? Yes 1
JORGE P, Community Manager at Coral Princess Hotel & Resort, responded to this review

Dear guest, Greetings from Coral Princess Hotel & Dive Resort. We would like to thank you for taking the time to write your comment on TripAdvisor and We apologize for the inconveniences on your reservation, we checked the problem and won't happen again. I look forward to seeing you soon Kind Regards, JORGE Community Manager More 

Kansas City, Missouri
Top Contributor
63 reviews 63 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 28, 2015

This is not a bad hotel, just nothing outstanding about it. Room was clean and freshly painted but obviously pretty old. Staff for the most part pleasant enough but they seemed to enjoy their "rules" -- rigid guidelines for checking pool towels in and out, frequently couldn't change USD for pesos and when they could had stringent limits, WiFi only... More 

Was this review helpful? Yes 2
JORGE P, Community Manager at Coral Princess Hotel & Resort, responded to this review

Dear guest, Greetings from Coral Princess Hotel & Dive Resort. We would like to thank you for your comment on TripAdvisor and for all your feedback about our service. We are improving the wi-fi at common areas as well the towel service. Hope to see you soon on a near future. Kind Regards, JORGE Community Manager More 

Montrose, Colorado
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 28, 2015

As a former resident of Cozumel, I have known of the Coral Princess for many years, and for many years it was considered one of the best on the island. It was first time actually staying at the hotel and I had a few reservations after reading some of the reviews. In my view, the hotel looked great and our... More 

Was this review helpful? Yes 1
JORGE P, Community Manager at Coral Princess Hotel & Resort, responded to this review

Dear guest, Greetings from Coral Princess Cozumel. I would like to thank you for your comment on TripAdvisor,and for recommending us. The smell was a problem from the central water treatment of Cozumel. We are really sure it won't be a problem on your next stay with us. I look forward to seeing you soon. Kind Regards, JORGE Community Manager More 

Elizabeth, Colorado, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 28, 2015

I was amazed at how small the rooms are, 1 bed, 1 desk, small table 2 straight backed chairs. Over crowded, a balcony you can't sit on, a TV from the 80's, TIRED and SMALL. No where to sit and relax, the elevator bell rang all night, and the road noise was loud. On top of this, you have to... More 

Was this review helpful? Yes 1
JORGE P, Community Manager at Coral Princess Hotel & Resort, responded to this review

Dear Elizabeth, Greetings from Coral Princess Hotel & Dive Resort Cozumel. I would like to thank you for taking the time to write your comment on TripAdvisor and for all your feedback, is great for us to improve our service. I would like you to know that the maid service is optional, you can eliminate that tip at front desk... More 

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