Service was less than acceptable and required that you request it. At all times. No poolside service to speak of. The bellhop opened the taxi door for my wife approximately ~once~ when we arrived. No service at all unless you approached them and even then it seemed to inconvenience the staff more often than not. If you are there on... more

We chose Hotel Cozumel in connection with a dive vacation because of its location and the on-site dive operator, Dive Paradise. The Hotel Cozumel met our expectations. Our room was clean and of standard and sufficient/usual size. There was a noticeable smell of cleaning chemicals periodically during our one-week stay, but it was not so strong as to be objectionable... more

We just came back from Hotel Cozumel and Resort and we can not stop talking about the great time we had there. The staff is attentive and very polite, always showing concern about the guests. Our children, 8 and 9 had lots of fun, they had a huge pool with a jacuzzi and provide you with pool games like volley... more

We stayed for 12 nights at Hotel Cozumel and resort. We did not do the all inclusive plan preferring to take advantage of the great location and walk to the incredible restaurants around town. The hotel is about 1/2 mile from the square and maybe a couple miles from the far end of town. For us this was a perfect... more

Overall our stay was very relaxing. When we weren't diving with Dive Paradise, we were relaxing poolside. It was very quiet due to flu scrare and we enjoyed the peace. Here are the pros and cons: Pros: Service was good, scuba access on premise, strong AC, Big Pool Cons: Bed very hard, alcohol bottom shelf, food just ok more

I'll look for other places to stay next time I'm in Cozumel. Probably either downtown or on the beach proper. The rooms were good, nothing special, although the furniture was a bit old. Good shower pressure. Housekeeping never provided enough of something every day - soap, shampoo, towels, coffee - very inconsistent. Front desk staff didn't know anything about their... more

This was our second trip to Hotel Cozumel (April 09), the hotel has made noticeable improvements over the past year. We were in a second floor room with two double beds; this was not bad we only heard the room above us a few times. I would recommend asking for a top floor room – if you do not mind... more

Had a wonderful week at Hotel Cozumel when many people were avoiding Mexico due to swine flu. No swine flu anywhere near Cozumel, but no cruise ships and very few people. The local economy is suffering but we enjoyed the relative quiet without cruise ship passengers all over town. Hotel Cozumel was even better than when we were there in... more

Hotel Cozumel is located close enough to downtown you can walk after a hearty meal in any of their fine dining establishments and far enough away you don't have to listen to the college kids at the Bars. If you want to dive, walk through the tunnel under the street and enter the crystal clear water full of life...or wait... more